Comment Re: good bye (Score 1) 48
They're paying a monthly fee for a service they essentially aren't using.
That's why I hate most subscription services. Gyms, AAA - hell even insurance to some degree. They're all built around the idea that the customers should be paying but they're the enemy.
With a straight up transactional or metered service, the more the customer uses something, the more they get paid. They're incentivized to make the service or product good. With a subscription, the more the customer uses a service, the LESS money they get paid. They want to balance the scales between making the service good enough to keep the customer from unsubscribing but not so good that they use it.