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Comment I'm speaking as someone who manages IT... (Score 2) 476 a medium sized company that supports Windows, Mac, and Linux desktops. I'm more on the programming side, but I stay on top of the support issues for various departments. Macs need tech support largely for the same reason Windows users do: because most users aren't terribly computer savvy, aren't confident enough to just try plugging things in, make dumb mistakes, and generally don't know where to find easy answers.

From my experience, Macs need very little tech support when we give them to, say, the publications department - but become much more problematic for field staff and managers (especially to start) because things aren't where they've grown to expect them to be, because of limited software availability, and because of more limited "local guru helpers" (ie. that guy in cubicle 4 who's into computers).

So when I say that I wouldn't think IBM will see this sort of support benefit ratio as they move to wider roll out, I'm doing so based on experience, and also on a suspicion that IBM has motivation to present this information in an exaggerated way (a suspicion confirmed by insider perspectives in other comments).

But now that I know that you, personally, haven't had problems with your Macs... well that changes everything. Thanks so much.

Comment Were the users randomized? (Score 5, Insightful) 476

I mean, I'm sure our Linux users overall require the least tech support. But that's a function of who they are more than what they're using.

I don't doubt that Macs require less support, but 40% vs 5% says that something else is going on - and I doubt that sort of ratio will hold once people are converted in bulk.

Comment Re:this can't be (Score 2) 43

..and Amazon will likely retain its lead in supporting large and/or public facing websites.

But there's a lot of businesses, usually non-IT focused ones, who will remain Microsoft shops. For them, hosting their internal, B2B, and smaller public applications on Azure makes a lot of sense, and it's going to be a growth area for MS for a while. Yes you can host your .NET applications lots of places, but all the Azure nonsense is baked into Visual Studio and so, to the extent it basically works, it's going to be the path of least resistance for a lot of people.

In a lot of ways, MS is in a different market than other cloud vendors.

Comment Re:Live by the media hype die by the media hype. (Score 1) 260

It's not so much "the media", but that readers solicitously enjoy hearing about pompous rich farts being waffled by their wayward robot toys.

It reminds me of McDonald's failed attempts at selling health-food: nobody wants it; buyers want Big Macs and fries.

(And no, I don't mean this kind of Big Mac)

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