Comment Re: Customer Rights (Score 1) 144
AI call taking seems to be getting to be more common and, I guess, very inexpensive.
My plumber (one man and a truck full of tools out working on his own) has an AI answering his phone now. I called him a while back and a woman answered the phone. Ok, I thought, must be his wife answering the phone. She asked what I needed and said that she will pass the information on, then asked a further question that was related to what I had said but that was worded too... "formally", I suppose, for the subject under discussion (an outstanding order for air conditioner part that I was had called for an update on) and I suddenly realized that it's not a person I'm talking to.
And this is a one-man plumbing operation, not a big corporate entity.
Again, this is one guy