Re: #2, "They asked him to contact them with questions"
There is an amazingly pervasive and broadly accepted attitude growing in the world today. It goes something like this:
A: Powers-that-be (PTB) create policy X.
B: Payee of PTB interprets a violation of policy X.
C: Payee takes action believed to be justified by policy X, not realizing (or caring) that it violates rights.
D: Victim raises objection.
E: Payee explains policy X to victim.
F: Victim accepts abuse simply because policy X exists, is written, or just because it is claimed.
Although it is necessary for society to create and follow rules, following blindly and without push-back always causes much more grief down the road.
"The only thing necessary for the triumph of evil is for good men to do nothing." -- Edmund Burke
"Eternal vigilance is the price of liberty." -- Wendell Phillips