Re: #2, "They asked him to contact them with questions"

There is an amazingly pervasive and broadly accepted attitude growing in the world today. It goes something like this:

A: Powers-that-be (PTB) create policy X.
B: Payee of PTB interprets a violation of policy X.
C: Payee takes action believed to be justified by policy X, not realizing (or caring) that it violates rights.
D: Victim raises objection.
E: Payee explains policy X to victim.
F: Victim accepts abuse simply because policy X exists, is written, or just because it is claimed.

Although it is necessary for society to create and follow rules, following blindly and without push-back always causes much more grief down the road.

"The only thing necessary for the triumph of evil is for good men to do nothing." -- Edmund Burke

"Eternal vigilance is the price of liberty." -- Wendell Phillips

In related news, Toyota announces a new service, Toy-Ownership!

Here's how it works. Instead of the outdated, risky practice of taking the keys home where they can be lost or stolen, the dealer takes care of the keys for you! Imagine the convenience! Since many consumers steal things, and to eliminate the risk of your brand new vehicle being stolen, we will simply sell all new vehicles this way. Should you need to start the vehicle again after you get home, simply call the dealer, and after verifying that you are who you say you are via our new Protection Integrity Telephone Assistance (PITA), we will remotely start the car for you.

No more bulky pockets, no more whistling for your key-chain, join the new Toy-Ownership program today!