So your just rude in another way reading emails or whatever when you should be paying attention to your customers. If the person i want to hire or keep hired isn't giving me the attention i am paying for we will just find one who will not be rude. Rudeness seems to be the dish of the last few decades
Couple of things: First, I believe you're getting the wrong idea on what I'm doing. I glance at my watch to see the sender, customer down emergencies will be coming from a specific sender. If it's important, I excuse myself from the conversation. I'm not reading emails on my watch, just seeing who the sender is.
Second, the customers are human and understand if there is an emergency that pulls me away from them that it's expected behavior. They know that if it were them with the server down emergency and I were at another customer that I would respond for them in the same way. This behavior is actually in our contracts.
Third: Our customers are businesses that are too small for dedicated IT but too large to have someone's nephew do it. We provide a service where they can have Professional IT services at a price that makes sense. All of our customers know we will respond to their emergencies which may pull us away from another customer the same way we'll respond to another customer's emergency and be pulled away from them. If that means I need to glance at my wrist to filter what is important vs what is not and that is an issue for you as a customer, we're actually okay letting you go as a client. By believing we're being rude by being available for our other customers you don't fit into our business model. We would have to raise our prices for you and lower our quality of service to our other customers.