"My supervisor is the entity of Apple as a whole and therefore, I am here to help you directly. I am the end of the line for this matter."
"no further information pertaining to the issue is available, I do apologize however any further correspondence regarding the issue will not be addressed."
And just to put a cherry on top, she ends with this.
"Your experience is very important to us and we truly appreciate your continued devotion to the iTunes Store. Have a wonderful day."
Apple's left hand (iTunes store) apparently cannot talk to its right hand (the iPad and Mac store), even though the left hand and right hand need each other.
What I'm asking for here on Slashdot is for any advice on how to proceed, or for examples or links to stories about people having successfully persuaded Apple or another big corporation to take a more customer-friendly approach.
Real Users never use the Help key.