Comment Re:It might be too late to stop this process (Score 1) 330
Neil Armstrong was proud to be a nerd, long before it was popular to be one.
I don't think the problem here is necessarily the tools, but might be the process
Bingo, bug tracking is hard, you need a dedicated admin resource who understands the software to manage the open docket list for any non-trivial project. It the same as source control, you don't let everyone check in whatever the hell they want and stay in business. Also a customer facing tool is not a bug tracker, it's a customer complaint tracker.
Citation please
"Claims made without evidence can be dismissed without evidence" - Hitchen's razor
"A car is just a big purse on wheels." -- Johanna Reynolds