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Comment Re:Just a job (Score 1) 572

Ho many of them are called up at 3am in the morning on a day off?

I don't have raw numbers, but I can guarantee that it's at least as many if not much more than IT people called up at 3AM in the evening day off and day on put together.

Comment Re:Other side of the coin (Score 1) 572

If you consider "IT" to mean "any computers at all" then outside of a lemonade stand, I can't think of a business that can compete without "IT".

I think kids these days would text their parents when they were running low on sugar, cups and lemons so IT by your definition is critical to the supply chain of even the modern lemonade stand ;-)

Comment Re:Time is... limited (Score 1) 572

This is a giant waste of time as opposed to you spending 2 minutes writing the ticket, taking a screen shot and attaching it.

Pretty please, copy and paste the error message, don't send a screen shot of a dialog box with a text error message displayed in it.

1) You might actually read the error message and it might tell you exactly what to do to fix it.

2) If I don't know what the problem is from seeing the error, I'll copy paste it into google and that solves the problem a fair fraction of the time. Sometimes less time than it takes to type in the text I'm reading off of an image.

3) You waste time taking the screen shot and attaching it. You waste my time opening an attachment and retranslating text back into a useable format. Plus the wasted storage and network resources.

Unless your complaint is about visual design/layout etc. a screenshot is almost always the wrong thing to do.

This PSA brought to you by a former employee of a technical company whose client services department would routinely embed screenshots in word documents and attach them to tickets when one sentence in the body of the ticket was all that was necessary and *wasn't even captured in the image*.

If a picture is worth a thousand words, then don't use a picture when 10 words will do.

Comment Re:Piracy much eh? (Score 1) 364

For any objection presented for some course of action it is demonstrable that it is the outcome and not the action itself which presents a moral problem. So if the outcome is good, the action is good.

You failed to account for unintended consequences among other things.
1/10. Third grade level work.

Comment Re:Piracy much eh? (Score 1) 364

Laws don't change because "me and all my friends want them to change", unless you and all your friends are an oligarchy.

Just dead fucking opposite.

There is no excuse in America to outlaw gay marriage. There is no justification for it.

It's exactly the same situation with pot. The constitution is written on hemp, and prohibition requires a constitutional amendment. They just decided not to bother when they switched the target.

It doesn't matter what most people want because the people who wrote the Constitution went out of their way to make sure that this is not a Democracy, it's a Constitutional Republic.

Just because we have a long history of not being as good as our ideals doesn't mean we aren't expected to live up to them.

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