Comment Re:Troll... (Score 0) 361
Actually this is one of the things that aggravates me about people who refuse to conemplate the idea of moving to another system because "they know word": almost always they don't even know how to use it beyond the absolute basics.
Except when there is that one feature that they did use, which then doesn't work the same in the free alternatives, and thus they have to learn how to do it according to the free alternative method, which takes them away from actually doing the work that they were trying to do...
It doesn't happen often, but it does happen. Every single time I try to get someone to use OO/LO I'm good for about 2-3 days, then I'll get the phone call asking how such and such is done, and since I may not even use that feature, I might have to look it up myself. This type of problem can cascade as when you change the way one feature is implemented, it leads to changes in behavior, which means they discovered another feature/function that was different and the question starts again.
Oh wait, that's what happened when my mom upgraded from Office 2003 to Office 2010. (we both hate the changes, but for a variety of reasons 2003 isn't an option anymore). To be fair to my mom, she has become very good at troubleshooting her own problems since I tried to help her in a way which shows her how I learn new programs, but I've tried moving her to Open Office, and while the program provides similar basic features, they are different enough to trigger the phone calls.
So how many tech support type phone calls should I consider taking before it is less costly to just pay for a license of Office? It was bad enough when they added the Ribbon to Office, moving someone to OO/LO isn't going to be painless even if all they do is basic text editing (It's never just basic text editing)