.
Isn't this what science is about? Discovery, exploration, learning.

Of course mistakes will be made along the way. The fact that we can look back and see those mistakes for what they are is a part of the scientific process.

This is a good thing.

I'm sick of replying to this, but... Your apology for high ISP prices would carry a whole lot more water if the ISPs did not have very much lower prices in areas where they have competition than in those areas (more densely populated, btw) where they do not have competition.

I can't speak for "we all" (and neither can you :) ) but I can say that I have had that experience on more than one occasion. But it is a small percentage of my overall community support experiences. A very small percentage.

.
There have been User Groups providing customer-to-customer support almost as long as there have been computers.

Most of the time, the answers I receive from the community forum are received more quickly and are of better quality than those I receive from first tier support in the more formal support channels.

On the other hand, there are some companies that use the community support as the sole means to provide support, and the community has little or no employee involvement. Those companies, the ones that use the community to hide from their customers, I do not like. And I avoid their products.

---sigh---

I see similar numbers for my website also, however, you are seeing much more bing activity than I see.

.
A company that relies upon one customer for a great majority of its sales will always be beholden to that customer. That is why companies diversify their customer base.

Websites should diversify their traffic generators instead of just relying on good ole google to generate traffic for them.

Agreed. Windows 8 is going to be a strategic problem for Microsoft going forward. The reputation of Windows 8 is so soiled presently, that I doubt it is going to be an easy sell, even on touch screens.

Please reread my comment, it was not that I did not like the toolbar button. As I also mentioned in my comment, those issues were the last straw for me, i.e., the last of a series poor planning decisions that the Firefox developers have made. So I, like many other FireFox users, am going elsewhere.

Firefox risks irrelevance as mobile browsing booms --- Without an effective mobile browser strategy, in four months Mozilla will fall to No. 4 in a five-browser market

Possibly. However, what is adding to the fire is string of stupid decisions made by the FireFox developers. Those stupid decisions are convincing users that FireFox may be going in the wrong direction. Hence the uproar.

Ah yes... previous missteps.

.
The last straw, the item that chased me off FireFox was the developers' stupid decision to lock down the reload and stop buttons on the FireFox UI. Yes, I know there is a "Classic" add-on that attempts to restore the previous look and feel of the UI. But like many add-ons, the quality level of that add-on is much lower than that of FireFox. I ran into too many issues trying to get that add-on to work properly. During my attempts, various items in the UI would actually disappear, and I would have to restore the browser's profile directory and try again to configure the Classic add-on.

Yes, FireFox developers are chasing away their users.. Now I just need to figure out what to do with my "Take Back The Web" FireFox t-shirt. Ironically, it looks to be time to take back the web from FireFox.

.
I've often said that you don't fix a software bug until you've fixed the process that allowed the bug to be created. The above quote is of a similar sentiment.