Comment Re: Dumb People? (Score 1) 316
I paid attention not because they were nice or gruff. I watched to see which ones were efficient. Same for the bagger at the grocery store. I'll take a longer line with a good team than a shorter line because I know I'll still get through faster.
The problem with self-checkout was that they went "all in" on it. It needs to be about 60/40 with 60% staffed and 40% self-service. The people who only have a few items and those that can work the self-checkout will prefer the faster lines even if it means doing all of the work. Everyone else needs a cashier.