Comment Perhaps I've just been lucky.... (Score 3, Informative) 76
I recently had United cancel the flight for a family vacation literally the night before the departure date. They offered to find me another flight, but there wasn't an immediately available flight with them. A couple of clicks later and I was issued a refund. No arm twisting or drama required. I ended up using another carrier so I could still fly out on the original departure date and the refund credit showed up on my credit card account a few days later.