Best Free User Research Software of 2024

Extellio can be used to monitor, investigate, and improve user experience, conversions, and user journeys on online services and websites. Extellio offers GDPR-safe analytics and smart surveys, heatmaps and session recordings all in one place, connected to a powerful analytical engine. You can combine the different data sources to create very specific segments or funnels based on both survey and analytics data. This allows you to understand, follow and improve the user journeys that are important to you and your company. Combining behavioral and experience data provides deeper and more meaningful insights that can be used to make informed decisions.

Webmaxy Analyzer is a user behavior analytical tool that provides an in-depth analysis of your website visitors. You get various functionalities, like session replays, heatmaps, form analysis, surveys & polls, funnel view, and user insights. By analyzing qualitative data, you can understand your customers better and improve your website conversion rate. With Webmaxy Analyzer, you can make data-driven decisions and refine your business strategies accordingly. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decision. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates. Top Features- Behavior Analytics Session Replay Heatmap Form Analyzer User Insight

UXtweak is an online UX research tool that offers many useful tools to help create better digital products. UXtweak can also be used for: - Use our Tree Testing and Card Sorting Tools to define information architecture and content categorization - Testing usability - You can test websites, web apps and prototypes, or any design. - Empathizing and connecting with your users using tools such as the Preference Test, Five Second Test, or Surveys - Session Recording with Heatmaps - Optimizing finished products and analyzing user behavior It's easy to recruit participants for your studies. The Recruitment widget allows you to convert your website visitors into study participants. Or, you can leave the recruiting to us and the global User Panel. Get UXtweak and start improving your user experience!

Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

Participate in studies to get quick access to quality participants. Our database contains over 1.5 million quality participants. You can target by profession, location, demographics or any other criteria you choose. You can recruit research participants in just hours, not weeks. Fast, affordable, flexible. Only pay for sessions that have been completed. Your single source of truth in participant management. You can quickly recruit your own users using customizable tags, filters, emails templates, and other tools. To ensure the best candidates for each study, automatically track participant research history. Your customizable opt-in form or CSV uploads can help you build your panel. Talk to users now. Seriously, we're fast. Sign up now for free and get your first three recruited participants completely free. We connect participants and researchers. You can choose from more than 1.5 million participants to reach almost any target audience.

Mouseflow is a platform for behavior analytics. It's used by Product, Marketing, UX Design, Analytics teams to ensure high conversion rates and a great website experience. Mouseflow allows you to see your users' eyes through session recordings. You can also understand what is most important to them with heatmaps. Mouseflow is an innovative platform on the market that uses automatic friction detection to let you know which recordings you want to watch and avoid sampling across plans. Heatmaps can be created for all pages. You can filter them using multiple parameters.

Survicate is an effortless survey software for getting continuous customer insights at scale. Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback. Why choose Survicate? • Easily create customized surveys and start getting customer feedback within minutes • Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps • Connect with your other tools, such as Hubspot, Salesforce, Mailchimp, and more, via native, one-click integrations • Capture partial responses and target users at various points in their journey With Survicate, you can: • Get constant streams of insights from your customers at all stages of the user journey to better understand their needs • Learn what customers think of your website, product, or customer service and get data to validate your ideas • Automate continuous feedback collection to track key metrics over time • Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products and develop more effective marketing strategies

Giftbit is a user-friendly software platform that lets you buy, send and track digital gift cards for your reward and incentive programs. Deliver your offers via email, text or by offering an in-app marketplace. Automate gift card sending with our Gift Card API integration or connect via Zapier. With Giftbit, you get comprehensive reporting and tracking on the status of every gift card, custom branding, and freedom from inventory management. Sign up for free today! No minimums, no subscriptions. Pay face-value of the cards you send and get 50% back on unclaimed offers.

We are bad at predicting what will capture our attention. Eye-tracking is helpful, but it is expensive and time-consuming. That’s why we created expoze.io. An online attention prediction platform that validates designs in real-time. Built by leading neuro- and data scientists from Alpha.One. We believe creators make better decisions if they can predict what grabs attention.

Flowpoint is a web analytics platform which analyzes users' websites and makes recommendations for technical and UX improvements to increase conversion rates and optimize SEO.

You can turn more people into satisfied customers by using user insights. Automatically survey your users as they use your app or browse your website. Collect actionable insights from your users to better understand what they want and why. Convert them more into repeat customers. AI allows anyone in your team to create user research surveys customized for you in seconds. AI will ask you about your goal. 1Flow AI creates a customized survey in less than 5 seconds based on your requirements and its domain expertise. Create beautiful in-app flow with font and color customization. You can also choose from a range of widget sizes and positions. Give your users an experience that feels like it's part of your brand. You can trigger any flow to appear at the exact right time, based on page URL rules and events. Meet users where they're most engaged and get to know them quickly.

Lyssna is a user research platform used to test digital products with real users and gain insights into their audience. Its tools optimize designs for engaging, user-friendly experiences. It offers a wide range of testing features, including: Five Second Testing: Quickly evaluates landing page effectiveness with brief user exposure. First Click Testing: Assesses navigation efficiency by tracking user clicks. Surveys: Gathers feedback from target customers for validation. Navigation Testing: Optimizes user flows through task completion assessments. Prototype Testing with Figma: Displays how users navigate interactive Figma prototypes at every stage of the design process. Card Sorting: Open and closed card sorting to discover how to organize and label content in a way that makes sense to the audience. Preference Testing: Understands audience preferences through choice-based questions. Participant Recruitment: Enables testing with own users or via a panel with over 530,000 people across 100+ countries and with 35+ demographics. Interviews: Streamlines the entire interview process, from planning to transcription. Tree test: Refines I.A for effortless user navigation, ensuring easy access to needed information.

You can get instant insights from your target audience without spending a lot of money on marketing. PickFu is an online platform that allows you to do your own consumer research. You can quickly gather hundreds of opinions from people who are most important to your business in just minutes. Outside voices can provide valuable perspectives and clarity when you are close to a project. You can instantly access the people you want to attract, and learn their perspective. Do not wait for weeks to get answers. You can act immediately on the information you have gathered with our ready-made panel of respondents.

Save hours of time by comparing user research recordings to test results that instantly translate into metrics that matter. You can quickly create a maze to meet every project's needs, including surveys and usability tests. Then share it with users with a simple URL. You can see the test results in real-time and transform them into quantitative data like heatmaps and mis-clicks. In your auto-generated Maze Report, share your findings with stakeholders and start a conversation. Maze can be used to validate ideas, concepts, and test wireframes, usability, copy, and gather user insights through satisfaction surveys and feedback. Maze is browser-based, device-agnostic and intuitive. It integrates seamlessly with leading design platforms such as Figma, InVision and AdobeXD to speed up your testing.

Do you want to grab customers' attention and keep them informed? Beupify offers a variety widgets that you can integrate into your website to notify customers about any updates to their product. The widgets are a great tool to increase your business value and conversion rates. They allow you to keep in touch with customers and build long-term relationships. Customer feedback can be used to improve your brand identity, increase conversion rates, and ultimately create long-term customer relationships. Beupify's targeted notification widgets and eye-catchy widgets make it easy to increase your business value. Beupify's eye-catchy widgets will update your customers with targeted notifications and targeted notifications. Your success is dependent on customer feedback. You need channels to collect task-based feedback from users and analyze their behavior. It will be a joy to see how your business grows, and how your product improves based upon the unique tools and collected feedback.

Producter is a tool that helps teams manage their software products from one location. It also promotes product-led growth. All feedback from email, Slack or other tools should be combined. All of them at once. Producter allows you to create features that the market wants. Producter makes it easier to manage sprints and tasks more efficiently. Producter allows you to manage tasks with user feedback. You can easily add feedback into your backlog. Create strategic roadmaps that align with business and product goals. Publicizing them for all users and teams builds strong buy-in. Automatically create product updates content that includes the task or epic's title. Users can give feedback and let you know that the feature they request is now available. You can create a public user portal to engage users by collecting feedback and sharing your roadmap with them. This is where you interact with your user. Producter seamlessly integrates with your work.

Sleekplan is a one-stop solution for user feedback. It organizes user requests, brings feature voting boards, changelogs, roadmaps, and satisfaction surveys to you website. Create a central place to collect, track, and organize external and internal feedback. To make smart product decisions, define user attributes and create custom segments. Be sure to pursue your ideas and suggestions. Get feedback and discuss potential solutions. Facilitate support through interactive thread-based discussions instead of lengthy emails. You can keep the feedback flowing without interrupting your end users. Allow them to quickly and easily share their feedback within your web-based application

AI-powered platform for product discovery that converts customer interactions into product insights. Ask NEXT AI to provide insights and never make decisions based on assumptions again. AI will generate responses backed by customer clips, allowing you to make confident decisions. AI will highlight, summarize and clip key moments. NEXT AI will generate user stories, ideation briefs and bug reports from your customer insights. Your team and stakeholders will be able to tell compelling stories by combining key moments from customer interactions. Ask NEXT AI to provide insights and you will never again make decisions based on assumptions. AI will generate responses backed up by customer clips, allowing you to make confident decisions.

Mobeye provides solutions that enable you to identify and activate in-store growth levers. Mobeye brings together the best of both new technologies and market knowledge to offer customers innovative solutions that add high value. We believe that operational excellence is based on the speed of execution, measurement and reaction. You can view your point-of sale execution in real time and optimize the performance for your products in any distribution channel. Use actionable data at all levels, including national, regional and store-level, with granular information from the store.

We place your users at the heart of every stage of the design process. To ensure you create useful solutions, we try to get as much feedback possible. We work closely with your product team to quickly validate and deliver a validated solution. We maximize our time and focus on the goals. We love solving problems and don't like to work too hard. To understand the problem and to challenge the solution, we listen to all stakeholders in 1-on-1 interviews. Our requirements are based upon your users' needs and your business goals. A prototype will look and feel like a beta version. To focus on users' interactions, we use prototyping tools such as Axure RP. We use design tools like Sketch, Adobe XD, and Figma to create visual assets. We will validate your solution with potential users and include people with impairments.

We are four friends who work together on FeedBaxley in order to help businesses learn from customers and not fly blind. FeedBaxley is a tool that allows you to quickly gather feedback from your users. Just one line of code is all it takes to instantly collect useful data. A single line of code creates a dynamic form that allows you to gather valuable user research within your app. User research helps product teams make better decisions. Editing surveys to match your brand's brand is easy without any coding knowledge. You can view feedback right from your Slack workspace. It is as easy as clicking a button to integrate FeedBaxley. After signing up, you can easily install the Integrations page. After signing up, the first thing you should do is create a new widget. The "display type" is one of the most important settings you can make about your widget. It's a link by default. You can display it as a tab, which means it will stick to the page sideways and look like a tab.

Focus groups made simple, it's easy, quick, and free to start focus groups. Start your free focus group today in just 15 minutes. Create your focus group and post a few questions for participants. It will be up in no more than 15 minutes. Your secure group link can be shared to your social networks, customer lists, website, or added to any online survey. Participants can respond to each other and you. You can run your groups for as long as you like - hours, days, weeks, or even months. FocusGroupIt allows you to quickly and easily gather qualitative feedback online. Organizations should use both qualitative (focus groups) and quantitative (surveys), in order to make the best decision possible. SurveyMonkey and other do-it-yourself platforms like SurveyMonkey offer many options for collecting quantitative data. However, there are very few options for gathering qualitative feedback. FocusGroupIt was thus born.

methinks allows you to connect with your target customers, so you can ask questions and learn. You can use methinks to accomplish your research goals quickly and efficiently, or you can work with us. methinks is an online platform that allows product developers, researchers, project mangers, and companies to interview real consumers and gain valuable insights. Our platform offers features such as video chat, mobile/desktopscreen share, video transcription and video bookmarking. Note-taking, audience targeting, and many other features. Methinks allows you to access accurate data and in-depth insights. This can dramatically improve R&D efforts and save time, money, and resources. methinks makes a time-consuming and expensive process five times faster and ten times cheaper. Key decisions can be made based on customer insights gained in face-toface video chats. Rapidly test and validate new marketing and product ideas, thereby increasing revenues and growing faster.

Collabito's most popular feature is the text-based online focus groups module. It allows you to easily conduct a live chat with moderators and respondents. Collabito is cloud software. You don't need to install anything. All you need is a browser. The moderator facilitates the discussion with the respondents using text chat. He can ask questions, comment on all participants, or send messages to a single person. You can use many tools to make your online focus group session more interactive and gain more insight: a whiteboard for media presentation and moderator's guide; silent mode and whispering options; and drawing on images. You can assign one or several moderators to your projects. He can talk with all participants, mute or kick anyone out, and has some administrative privileges. Collabito makes it easy to add and manage all respondents to the project.