Interfacing Integrated Management System (IMS)
Interfacing’s Integrated Management System (IMS ) is an AI-supported platform that brings BPM, QMS, Document Control, and GRC together in one environment. Teams use IMS to design and manage processes, govern documentation, oversee risks, and demonstrate compliance with complete visibility and reliable audit evidence.
Built for sectors that depend on strict oversight, such as aerospace, life sciences, public sector, and financial services, IMS offers real-time monitoring, automated workflows, and AI-driven analytics that strengthen quality and lower operational exposure. The system is ISO 27001 certified and validated for 21 CFR Part 11, ensuring secure and compliant use in regulated operations. IMS also provides low-code automation, process mining, audit tools, training management, CAPA workflows, and dashboards that help organizations improve performance and maintain regulatory control. AI enhances governance, improves precision, and supports continuous compliance.
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Zendesk
Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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Over the Shoulder
We developed the Over the Shoulder platform to provide qualitative researchers and insight-seekers with unparalleled access to the everyday lives, truths, and realities of their target consumers, enabling them to extract more impactful consumer insights. Our aim is to empower our partners to conduct the finest smartphone qualitative studies available while ensuring the process is remarkably straightforward. Unlike any other online research platform, Over the Shoulder, which is a division of 20|20 Research and part of the Schlesinger Group family, was specifically crafted for smartphones, allowing for unique insights that other platforms cannot offer. Additionally, when combined with the other research solutions from 20|20 and the Schlesinger Group, Over the Shoulder enhances the depth of insights available. We provide an extensive array of qualitative, quantitative, and recruiting services all conveniently located in one place. Designed from the ground up by enthusiastic qualitative experts, Over the Shoulder truly sets itself apart in the research landscape. This approach ensures that our clients receive tailored insights that are both relevant and actionable.
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Discuss.io
Discuss.io is a smart platform that allows global brands and agencies to plan, execute, and share qualitative research conversations at scale. We assist enterprise market researchers, UX specialists, product managers, sales professionals and brand managers in accelerating consumer conversations and streamlining the workflow. Key features include live video interviews and mobile screen sharing, interactive whiteboards and powerful tagging. You can quickly create highlights reels that highlight key moments and save hours of video. We offer a wide range of market research services, including moderation, human translations, recruiting, and program management through our marketplace.
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