Best Team Management Software for Aircall

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

Surfboard seamlessly integrates with your current systems, allowing you to efficiently plan shifts for your support team, schedule their days using precise forecasts, and gain valuable insights into their performance. By utilizing Surfboard, you can maintain control and keep in touch with your team effectively. We eliminate the complexity and frustration associated with scheduling your support personnel, ensuring that the right individuals are present at the right times to meet your service level agreements and budgetary objectives. Getting started with Surfboard requires no engineering assistance; it effortlessly connects with your existing platforms such as HRIS, payroll and billing, CRM, ticketing, and time-off systems, positioning itself as the definitive source of truth for your support operations. Additionally, Surfboard's forecasting capabilities empower support teams to anticipate future incoming requests, enabling them to adapt to fluctuations in demand. This ensures that the levels of support requests are accurately aligned with agent availability, thus guaranteeing the fulfillment of SLAs and fostering customer satisfaction. With Surfboard, your team can navigate scheduling challenges with confidence and precision.