You can overcome the most difficult challenges facing remote contact center teams and deliver top-in-class sales, customer service and support. Engaged frontline teams are more focused and engaged and can connect to the personalized data, actions, and behaviors that enable world-class service and sales. This will push them towards excellence and away the exit. Data-driven actions can boost the performance of frontline leaders, allowing them to cover more customers and associates without incurring additional leader expenses. High-performing frontline staff can be empowered with adaptive personas that reflect the top managers and associates in your organization. This will reveal the winning behaviors, patterns and actions hidden in your operational big-data. Their winning actions help associates, leaders, and teams to achieve higher sales, better customer service, and provide superior experiences. This helps to scale the positive impact of high-performing teams.