Best Remote Support Software in Africa

Mavenoid is a scalable solution for support companies in the hardware industry. You can help your customers with everything from setup to daily use to troubleshooting. Mavenoid was designed for hardware support. Want to find out how it works with your product? Visit our test drive area to see it in action. Printers, speakers, dishwashers, and robots. Mavenoid provides product support for some of the most famous brands in the world. You get seamless product support that works in days, not months. In minutes, turn your knowledge and expertise into a product assistant. Automate repetitive inquiries like troubleshooting and installation, warranty handling, etc. With a suite of tools, you can quickly escalate issues. Live video support allows agents to be more interactive. Chatbots can be used to answer simple questions and encourage casual conversations. Chit-chat. We don't believe that. We help you solve real problems.

AirDroid Remote support is a customer support tool designed for customer service, Help Desk, and IT support teams. It allows them to remotely manage and control attended and unattended Android devices. AirDroid Remote Support allows technicians and IT professionals to provide remote technical assistance to users, troubleshoot issues, and perform various tasks without being physically present. Features: Remote Access Unattended *Establish a security policy *Group management *Black Screen Mode *Remote Input method *Voice Call and Chat *Screen Sharing *Tutorial Gesture File Transfer

Technology can make your life so much easier when it works. It doesn't always work. We are always available to help you at any time. We can help you set up and maintain your connected devices, including PCs and Macs as well as iOS and Android. Go ahead. Enjoy your gadgets.

We are small potatoes at CT-Assist. We are small compared to our competitors and that is okay. We don't have the big development team, support staff or the million-dollar budget. We do have a great product. We want to create a community of end-users. The CT-Assist will be more useful if there are more people and businesses using it. We can only improve and add valuable features through extensive real-world use. CT-Assist is a remote support service that provides quick and easy support for your clients. CT-Instant Support is a single, downloadable exe file that makes it easy for the end user initiate remote support connections. It can be downloaded straight or placed on the user's desktop for a simple double-click start up. CT-Instant Support was specifically designed for kiosks and POS systems that don't require keyboards.

Remote Support provides reliable, consistent, and secure remote IT assistance by leveraging existing Microsoft System Center Configuration manager (SCCM), and Service Desk investments. Remote troubleshooting apps can be integrated into your ITSM tool of preference, securely delegating key administrative functionality and control to Analysts for faster ticket resolution.

They are your back. We have your back. Customers around the globe can get real-time support and service. Reduce call times, speed up resolutions, and lower overall costs. Cisco Webex Support will exceed your expectations. Remote technical support via a dynamic platform. Remote support available around the clock and across the globe. Being there for your customers is key to growing your business. You can build your business with exceptional service that is available from anywhere. There's no waiting. Fewer frustrations. Happier customers. Your customers will be happier if they can access help via your product, your website, or email. They will be automatically routed and queued to ensure they get the help they need quickly and get back at work. An all-star team will have a powerful toolbox. Give your reps the tools they need in order to shine. Support up to five customers at once, work across platforms, and jump firewalls in a flash.

People expect businesses to communicate digitally in their personal lives. You should be able to meet their needs at the point they need you and provide support in the channels they prefer to keep them coming back. You can quickly see what customers are thinking and provide context to help you understand their needs. Customers don't want help from someone who has to jump through hoops. With intelligent virtual assistants and knowledgeable live agents, customers can be assisted in a more intuitive way. Reduce unnecessary repetition by customer and agent and eliminate ambiguity through CoBrowsing.

InfoCision offers a range of services, from traditional call center services to advanced training. We offer call center tools that reduce calls, combine alternative channels, and improve customer satisfaction. Tools are used to enhance and improve your call center environment. They can pre-fill customer data and demographics and score incoming calls. They also train call center agents using eLearnings and simulations. They can also measure quality and motivate staff. InfoCision is a leading provider of direct marketing solutions to companies in a variety of industries. Our clients are empowered to make informed decisions that maximize the return on their investment. We offer a full range of marketing services, including traditional call center services and advanced training solutions. Find out how we can assist your business with its marketing needs. InfoCision is a brand that spans multiple industries. We work to better serve our clients.

RemoteSpark allows remote workers the ability to establish secure video and audio calls with subject matter experts, when they need assistance solving complex problems. RemoteSpark allows remote workers to see what the expert sees and can use holographic assets for support. All this while keeping the user's head up and hands-free. RemoteSpark has the lowest internet bandwidth requirements of any augmented-reality communications platform. RemoteSpark is ideal for remote locations. Voice and video calls can be made using a minimum speed of 256kbps, which includes 3D holograms and IoT integrations. You can make reliable calls while connected to a mobile hotspot. All communications and assets are encrypted at rest and in transit to ensure that they meet or exceed the highest security standards. On-premise cloud computing options can be used to meet a variety of data governance needs. They can also operate fully air-gapped.

In just one click, you can hire a new employee anywhere in the world. Automate your equipment workflows. Hofy will handle all logistics. Automate equipment delivery and recovery worldwide to streamline HR operations. All aspects of remote equipment's lifecycle, from delivery to recovery, can be managed in one place. IT services that scale with your organization will help you optimize your security and productivity. We are passionate about creating a world where brilliant work is possible regardless of geographical borders. We believe that brilliant work begins with the right equipment. We make it easy to supply and manage home-working equipment from anywhere in the world so that your teams can thrive no matter where they are located. Hofy is the most efficient, compliant, and fastest way to equip your global team for remote work. Your teams can send and retrieve equipment globally in seconds so they can do what they love best: work. You can create a flexible process to provide equipment to new hires.

Real-time visual support for customers and field teams helps you resolve issues faster. Empower your field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions, and knowledgebase. SnapSupport is constantly helping tech companies. Check out what our clients and partners have to say about the experience. SnapSupport is available to you. You can take your customer service and field support to the next level. Your field engineers will be able to fix problems quickly and avoid multiple trips. Assist them remotely when they have a problem. Automates and streamlines the inspection reporting process. For quick inspections, create checklists using our mobile or RealWear HMT-1 apps. With configurable checklists, you can speed up equipment maintenance. A mobile app that allows for self-support and visual support can increase customer satisfaction.

Beyond solving incidents, eliminate them proactively without affecting the end user. EV's remote support access and process automation solutions will allow support agents to have a comprehensive end-to end view of all IT Services from infrastructure to endpoints, while providing the capability to fix issues proactively. Support your users using the most powerful, secure remote access solution. No matter where your users are located, our advanced remote desktop technology will allow you to access their systems and users in seconds. Multi-machine screen monitoring allows you to monitor the screen activity of groups of computers and their health status. We support multiple platforms/systems via a variety of access protocols, including Citrix Terminal Services and Microsoft Terminal Services. Our system management allows you to support your users without having to interrupt them.

Rapidly provisioning Just-In Time privilege elevation across your entire staff. Workstations and servers can be managed and onboarded via an easy-to-use portal. Through thread and behavioral analysis, identify and prevent malware attacks and data breaches by revealing risky users and assets. By elevating apps - not users. Save time and money by delegating privileges according to the user or group. There's an appropriate method of elevation for every user, whether it's a developer within the IT department, or a tech novice in HR, to service your endpoints. Admin By Request comes with all features and can be customized to meet the needs of users or groups.

RISE Remote Support allows you to map your entire support process from the moment the problem occurs to the storage of the solution in the knowledge base. It is easy to understand and structure for all involved. No matter if you're using desktop PCs, laptops or smartphones, RISE Remote Support works on all devices. You can share any type of file, including photos, videos, PDFs, 3D objects, or other files, with your customers or employees. Voice messages are an integral part of modern communication. Voice messages can be used to replace tedious typing, act as an ear for the local community and help with problem identification and resolution. A picture is worth 1000 words. An edited picture will say even more. Our image editor makes it easy to refine your photos quickly.

Klapper is a video chat platform that facilitates instant video calls between users who need help and client support representatives (tutors), of SaaS companies. Klapper is intuitive and easy to use. It allows SaaS businesses to provide personalized, high-impact video support with minimal setup. Klapper is the best choice if you want to offer more than a personal call center.