Compare the Top Post-Purchase Experience Software using the curated list below to find the Best Post-Purchase Experience Software for your needs.
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Shippo
Shippo
Free 897 RatingsEcommerce is complex. Shipping doesn’t have to be. Shippo helps you grow your business by integrating with your workflows, providing experienced support, and connecting you with easy access to the best rates at the most carriers. >> Easy access to the best rates on the most carriers - Access over 85 carriers worldwide and best rates at each, including regionals others cannot provide. >> The end-to-end shipping platform for every business - Make shipping a seamless part of your business - connect your e-commerce platform or build our implementation-ready API directly into your workflow, fulfill orders quickly with smart defaults and configurable automations, and gain insights that help you ship smarter with analytics and reporting. >> Support every step of the way - Go with confidence thanks to our experienced customer support, implementation and success teams. We have the shipping knowledge to get you started quickly and keep you up and running consistently. >> Grow into the future with Shippo - You will only ship more tomorrow. Shippo is there for you with 99.99% uptime, a modern tech stack, and all the features you need to create a greater brand connection to your customers and scale to match your highest ambitions -
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Campaign Refinery
Campaign Refinery
$99 per month 7 RatingsAutomated email broadcasts and automation made easy with automatic List Detox, engaged delivery and a perfect 10/10 mail-tester guarantee. Campaign Refinery is the only platform that offers you email delivery, integrated list hygiene, an insanely flexible automation, and a perfect score on mail-tester. Your email list is one digital asset that you can use to communicate with prospects and customers whenever and however you want. Our system allows you to send broadcasts, add contacts to follow up sequences, and deliver smart nurture and post-purchase experiences. Our cutting-edge deliverability technology ensures that more emails reach the inbox, and less end up in spam. Easy audience selection and tagging makes it easy to send broadcasts quickly. We charge you only for activity, not contacts, unlike other platforms. Do not let flashy editors distract from your core goal: Get results fast. -
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WISMOlabs is a tool that helps eCommerce retailers provide exceptional customer service after purchase. This includes shipment tracking, notifications, and more. It communicates with customers when they are most open to it and builds brand loyalty through personalization, intelligent marketing, and keeping customers informed throughout the order process. Retailers can generate 20-30X ROI, increase brand loyalty, improve LTV by at least 100%, increase customer satisfaction, and reduce WISMO support calls up to 90%. If your customers trust you and you provide great customer service, they will continue to buy from you. Display relevant marketing messages when your customers are most open to them. Customers track their purchases on average 3 to 6 times. You are responsible for the tracking experience, not the shipping carrier. It's important to provide a friction-free experience for customers as possible as part of the post-purchase experience.
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WeSupply Labs assists merchants in providing the best customer experience after selling online. They offer integrated services that ensure a smooth experience for end-users. Summary of Features: Notifications proactive about delivery status Tracking Packages RMA & Returns Store Locator with complete SEO schemas and Social Integration Pickup & Curbside in Store for Ecommerce, ERP, and POS Connectivity Based on historical processing and delivery, the Delivery Estimate Algorithm Survey on Customer Satisfaction Score and Net Promoter Score Analytics & Statistics for data-driven decisions Branded Tracking Page to provide a premium self-service tracking experience Integrations Magento 2 - Complete integration from Order Tracking to Returns, Store Pickup and Store Pickup Shopify - Complete integration with Order Tracking and Returns BigCommerce - Integration from Zapier App Order Tracking Celigo - Netsuite – Full integration via Celigo
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Gain immediate access to your funds with every incoming payment you process. Accept various card types and digital wallets such as Google Pay and Apple Pay by utilizing our wide selection of portable card machines, ranging from traditional models to Android-based point-of-sale terminals. Begin accepting mobile payments with myPOS directly from your smartphone, all without any cost, long-term commitments, or monthly service charges, while enjoying a multitude of benefits. Registration and account verification can be completed entirely online, making it a convenient option for users. Each myPOS terminal is equipped with a complimentary data SIM card and Wi-Fi capability for seamless operation. Design your free online store effortlessly with our website builder that features ready-made templates, ensuring your customers' card payments are secure. There are no setup fees, no monthly charges, and no complicated hosting or coding requirements. You can easily integrate a straightforward and secure payment gateway or shopping cart plugin to facilitate a smooth checkout process. Generate payment links in seconds, share them worldwide, and receive payments instantly, transforming your business operations seamlessly. Moreover, this approach to mobile payments allows you to reach a broader audience than ever before.
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Enhance your digital advertising effectiveness by fostering positive customer interactions. By focusing on customer feedback and improving the post-purchase experience, you can make the most of your ad budget. With Symplii, you possess all the tools necessary to convert reviews into valuable clients. Obtaining more favorable online testimonials has never been simpler thanks to Symplii’s innovative solutions. We have supported numerous businesses in boosting their review counts, resulting in increased traffic and sales. The feedback is clear: our clients experience higher impressions, improved conversion rates, and greater customer satisfaction with the help of Symplii’s cloud-based review software. Boasting the highest open rate in the industry at 96.4%, our platform ensures a consistent influx of new reviews to enhance your SEO visibility. Elevated ratings guarantee that potential customers will select your services over those of your competitors. You can request reviews in a matter of seconds or automate the process through our software integrations. Additionally, with instant alerts for new reviews, you're equipped to address negative feedback promptly, preventing issues from escalating and maintaining your brand's positive reputation. This proactive approach not only cultivates loyalty but also contributes to sustained business growth.
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Recapture
Recapture
FreeRecapture.io offers an email + SMS marketing solution to recover abandoned carts, winbacks, promotional broadcasts, and post-purchase emails for WooCommerce and BigCommerce. Recapture was founded in 2015 and has processed more than 2 billion gross merchant volumes and recovered more than $260,000,000 for stores around the world. Recapture is best for small- and single-founder merchants who need to do their email marketing but don't have the time or resources. Recapture offers easy-to-use campaign setup, great customer support, and default content that will make your marketing simple. -
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Rebuy
Rebuy Engine
$4.49 per monthLeading global brands leverage Rebuy's personalization platform to enhance data-driven shopping experiences, attract new customers, retain existing ones, and drive growth. Tailor unique shopping journeys for every customer by utilizing your store's past shopping data. Boost average order value (AOV) with AI-driven upselling and cross-selling strategies applied at crucial decision-making moments—from the homepage to the thank you page and further. Streamline processes and improve retention with convenient one-click subscription reactivation emails and automated follow-up messages after purchases. Enhance conversions and AOV through shareable links that lead customers to pre-filled carts and checkouts with automatically applied discounts. Merchants on Shopify Plus utilize Rebuy's script editor for crafting dynamic checkout upsells that enhance AOV and improve profit margins. Monitor the impact of Rebuy on your store's growth effortlessly, allowing you to easily identify top-performing widgets and make necessary adjustments to optimize performance. This comprehensive approach ensures that brands not only attract customers but also foster long-lasting relationships with them. -
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Carts Guru
Carts Guru
FREEAll-in-one multichannel marketing automation software designed for e-merchants An advanced marketing automation software specifically designed for e-merchants will help you to convert every sale and chase every lead quickly. Combine SMS, email, Facebook Messenger, and Facebook Messenger to create a cohesive marketing campaign. Carts Guru offers pre-built campaigns to suit all the most common e-commerce uses. Abandoned cart campaigns automatically retarget all visitors who place an item in their cart and then abandon it before checkout Customer win-back campaigns – Remind your customers how great your products and bring them back into your online store Post-purchase campaigns - Upsell existing customers by recommending the right products at the right time. Promotional campaigns are a great way to nurture customers with seasonal offers, new product launches, or one-time discount codes. This will help you retain your business for the long-term. -
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AfterShip
AfterShip
$9 per monthConsolidate valuable tracking information in a single location to expedite the resolution of delivery issues. Enhance the post-purchase experience to foster customer loyalty and boost sales. Maintain customer engagement with uninterrupted communications following their purchases. Gain practical insights into your post-purchase journey and shipping effectiveness. Adhere to the highest standards of information security and privacy management. Create various organizations to efficiently oversee multiple retail outlets. This approach not only streamlines operations but also improves overall customer satisfaction. -
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LateShipment.com
LateShipment Inc.
LateShipment.com is driven by a single mission: to make shipping more transparent. We understand that shipping companies, even though they pay for shipping, have little control over their carriers and work to rectify that imbalance. Our innovative delivery management solutions enable retailers to seamlessly create post-purchase experiences. Meanwhile, our automated parcel audit solutions improve performance accountability and help businesses recover millions in shipping refunds. -
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Parcel Perform
Parcel Perform
Parcel Perform is a next-generation E-Commerce Data & Delivery Experience Platform which goes beyond the traditional post-purchase boundaries. We empower businesses to streamline the entire e-commerce experience, from checkout through delivery, including returns and logistics operations. Our AI-driven platform, built on the most comprehensive data foundation in the industry, eliminates data silos and provides the insights and agility that e-commerce companies need to adapt and flourish. We offer end to end solutions with a future proof approach. This will guide businesses along the best practice path for rapid time to value and long-term business success. Our global reach and extensive network of carriers make us an ideal partner for ambitious ecommerce businesses, marketplaces and top-tier 3PLs around the world, such as Nespresso. Shopify, Zalando. Puma. Wayfair. Geodis. Overhaul. -
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Route
Route
Enhance the customer journey right up to their doorstep by leveraging Route, which allows brands to strategically manage their post-purchase interactions through features like visual order tracking, package protection, and simple claim-filing processes, along with the innovative universal order history. As e-commerce continues to dominate, refining each step of the customer experience is crucial for gaining a competitive edge, yet many brands have not yet focused on optimizing the post-purchase phase. Route not only helps brands take charge of their post-purchase processes from the moment of checkout to delivery, but it also fosters brand loyalty among customers, turning them into advocates. At checkout, customers can easily opt for Route+ to enhance their orders with package protection, facilitating quick refunds and reorders with just a click. This streamlined approach significantly minimizes customer effort and ensures a smoother claims experience, ultimately enriching the overall shopping experience. By prioritizing these enhancements, brands can build stronger connections with their customers and cultivate lasting relationships. -
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Checkout X
Checkout X
€39 per monthCheckout X presents a comprehensive e-commerce checkout solution that empowers online retailers to enhance their revenue by removing barriers and instilling confidence and security in shoppers, enabling them to swiftly finalize their purchases and enjoy a seamless transaction experience. This innovative platform significantly boosts retailers' profits by offering a more effective, mobile-optimized checkout process, smooth payment options, and the potential for post-purchase upsells, among other features. With Checkout X, customers can finalize their orders in just 25 seconds, compared to the industry standard of 66 seconds, demonstrating a remarkable efficiency. Furthermore, approximately 75% of retailers experience increased sales automatically by utilizing the benefits of post-purchase upsells. The system allows businesses to fully harness the capabilities of their payment service providers, providing customized integrations, a variety of payment choices, and essential tracking information. Additionally, Checkout X seamlessly integrates with vital services for conversion tracking, order fulfillment, cart recovery, and more, ensuring a streamlined operation for online merchants. By choosing Checkout X, businesses can revolutionize their checkout process and significantly improve overall customer satisfaction and retention. -
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Wonderment
Wonderment
$20 per monthCreate exceptional experiences for customers after their purchase. Anticipate inquiries about order status before they arise. Enhance customer satisfaction with timely, branded shipping updates. For eCommerce businesses, openness is your most effective resource. Wonderment isn’t just another order tracking tool; we provide comprehensive insight into your shipments, ensuring that you can create a pleasantly surprising post-purchase journey. Keep customers informed about their order status, including any delays or issues with shipping. This approach not only boosts customer satisfaction but also lowers support costs, resulting in a beneficial scenario for everyone involved. Deliver instant updates on orders through the platforms you already utilize to elevate the customer experience. Equip your support and operations teams with daily summaries and real-time alerts regarding any stalled, delayed, or missing orders, and facilitate internal notifications via Slack, Gorgias, or email for seamless communication and efficiency. With this system in place, you can transform customer interactions and foster loyalty. -
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Fairing
Fairing
$49 per monthA new data stream that assigns revenue to marketing channels, automates personalization of emails, and more. It's free to try for 14 days. You can get accurate and actionable information from customers when they are eager to share it. No annoying interrogations required. It's a simple, straight-forward install that works immediately and stays on-brand. No developer required (even on Shopify Plus!) Your survey will be automatically injected. Every minute that you don't run a Fairing Survey is a minute of your customer insights being lost. Instead of spending weeks implementing a complicated martech tool, stream data directly from your customers. Before you pay us a dime, gather meaningful and actionable insights. To get clarity on customer responses, use our most requested feature. Without the need for a complicated form, you can get that critical second layer of attribution data. -
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Retainful
Cartrabbit
$19 per monthEffortlessly set up your email campaigns in just a few minutes, recover lost sales from abandoned carts, boost repeat purchases with next-order discount codes, re-engage customers who haven't made a purchase in a while, greet new clients, and follow up with order confirmations and appreciation emails. Begin your journey swiftly with our selection of pre-designed templates and automated workflows. Distribute coupons for future transactions through post-purchase communications to stimulate ongoing sales. Create tailored automation workflows to deliver a seamless customer experience without complications. Launch your automation right away using our ready-made email templates, which have been rigorously tested to enhance click-through rates. Additionally, provide dynamic discount codes through automated emails to motivate customers to act and encourage repeat business. Implement trigger rules, customer-specific criteria, and path splits to guide customers through various automation routes, thereby maximizing conversions. Customize the journey for your customers by showcasing personalized messages that respond to their interactions within your store, fostering a more engaging shopping experience. By leveraging these tools, you'll not only streamline your communication but also create lasting relationships with your clientele. -
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ParcelPanel
ParcelPanel
$11 per monthAfter-sales service has evolved beyond being a mere secondary consideration. The ParcelPanel post-purchase solution effectively lowers your after-sales expenses while enhancing customer satisfaction and boosting revenue conversion. Our offerings, which include order tracking, returns and exchanges, and shipping protection, strike the perfect balance between being comprehensive and user-friendly; opt for the product that aligns with your current business needs to elevate your brand. By providing captivating brand order tracking experiences, you can minimize WISMO inquiries, cultivate customer loyalty, and stimulate sales growth. Additionally, offering seamless return and appealing exchange processes helps to decrease losses, lessen friction, and safeguard revenue. First-rate shipping protection services further enhance shopping confidence, improve customer satisfaction, and contribute to profit increases. ParcelPanel seamlessly integrates with other leading platforms and applications to cater to your unique requirements and harness the potential of automation. In just a few minutes, ParcelPanel can empower your brand without the necessity for coding or complicated procedures, allowing you to focus on what truly matters—your customers. Ultimately, this innovative approach to after-sales will transform your business dynamics. -
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AfterSell
Rokt
$34.99/month AfterSell™ is a solution designed for brands to engage with their customers and maintain ongoing relationships. It offers a variety of services that assist businesses in creating a seamless brand experience through effective communication, customer service, marketing strategies, and personalized loyalty initiatives. For further information on the services provided, please continue reading. Additionally, AfterSell™ is accessible via both web and mobile platforms and operates on a subscription basis, allowing brands to choose from essential services as well as any extra offerings they may need. This flexibility ensures that brands can tailor their approach to meet the specific needs of their clientele. -
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Scurri
Scurri
Setting up our service is straightforward, and it offers security, adaptability, dependability, and scalability to meet your evolving requirements. Enhance your delivery performance right now and effortlessly generate a unified label that works for all your carriers, allowing you to dedicate more time to the core aspects of your business. Discover how we support companies similar to yours in shipping to any location worldwide by leveraging our extensive network of both global and national carriers. Select the most suitable carrier for each shipping destination and manage all your carriers with ease and efficiency. With our sophisticated reporting suite, you can gain valuable insights, boost operational efficiencies, and respond rapidly to changes. By utilizing the power of your data, you can truly understand the needs of your customers. Additionally, our API integrations can enhance your current tools, or you can connect directly with the most popular carriers and platforms in your industry. It's crucial to recognize that exceptional customer experiences are intentionally crafted, not left to chance. This is why numerous retailers are prioritizing the enhancement of the overall eCommerce customer journey. Focus on creating a seamless experience that keeps customers coming back. -
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CartHook
CartHook
$50 per monthTo enhance your average order value (AOV) and foster customer loyalty towards your brand, you can create an unlimited number of post-purchase funnels that are activated based on the items customers select during the Shopify checkout process. You have the flexibility to determine when to present these funnels by considering factors such as the recent purchase, total cart value, and the number of items bought. Specify your desired offers and develop up to two unique propositions within each funnel. In cases where multiple funnels may compete for attention, you have the option to select which funnel to showcase. Additionally, you can customize the layouts and components of your post-purchase offers, ensuring they seamlessly align with your brand's theme inherited from the Shopify checkout. You can adapt templates and select various elements, such as countdown timers, calls to action, and product descriptions. Furthermore, you can choose specific products, set discounts, and define quantities for your customers. It's crucial to monitor the effectiveness of every post-purchase funnel to gauge their influence on your AOV and overall revenue. By analyzing the income generated from these funnels, you can draw comparisons to your total revenue from the checkout process, allowing for informed decision-making. Ultimately, this comprehensive approach not only boosts your AOV but also strengthens the emotional connection customers have with your brand. -
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Malomo
Malomo
$39 per monthEnhance your brand identity with each delivery by utilizing Malomo, a shipment tracking solution tailored for ecommerce businesses to boost repeat orders and minimize customer service inquiries. Transform the order tracking process into a proprietary marketing asset that ensures a seamless brand experience throughout. Gain authority over delivery tracking details and communicate them to your customers through a platform that represents your brand. Create and experiment with distinctive post-purchase interactions and marketing strategies featuring personalized package tracking pages. Cultivate trust, strengthen brand loyalty, and delight customers during their peak engagement moments. Additionally, this approach will significantly cut down on shipping-related support inquiries, ultimately driving more repeat purchases. By focusing on these elements, you can create a more satisfying customer journey that encourages loyalty and repeat business. -
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ReturnLogic
ReturnLogic
$300 per monthShopify Returns, done right. Redesign your store's post-purchase workflow using Shopify Returns. We are proud to partner with Shopify's most innovative brands. Shoppers can return their items with no hassle. You'll also benefit from time-saving automation and advanced analytics for your operations and customer success teams. Your shoppers will be able to return their items with ease and consistency, allowing them to retain customers. Our solution integrates with your existing policies and workflows to give you full control, visibility, and time-saving automation over your returns process. You can use the insights from returns data to improve marketing and products, and ultimately increase customer lifetime value. -
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yayloh
yayloh
$40/month (unlimited users) yayloh is a return management platform for fashion brands. It was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. yayloh makes it easy for customers and retailers to manage their post-purchase journeys digitally. The result is simplified processes, empowered customer service agents, and fewer returns. The platform can be connected to CMS' REST API to allow seamless integration. The solution can handle large transaction volumes and is easy to implement. -
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BudTender
BudTender
Engaging with customers after they make a purchase is crucial for gaining insights into their overall experience. By gathering their feedback, you can pinpoint areas where your services or products may be lacking. Utilizing SMS surveys to reach your customers can significantly boost retention rates. Research shows that a satisfied customer is 14 times more beneficial to a business than one who is unhappy. With real, verified customer feedback and reviews at your disposal, making informed decisions has never been more straightforward. Providing an outstanding customer experience not only leads to increased purchases but also fosters loyalty and encourages recommendations to others. It's important to recognize and promote delighted customers as brand ambassadors, while also addressing the concerns of those who are dissatisfied to turn their experiences around. There is a significant opportunity to outpace competitors and capture additional market share by focusing on exceptional customer service. BudTender streamlines the process of surveying customers after their purchase, allowing you to monitor and analyze their feedback effectively, ultimately enabling you to create unmatched customer experiences that stand out in the market. Moreover, by actively engaging with your clientele, you build a relationship that encourages repeat business and enhances your brand's reputation. -
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ClickPost
ClickPost
To reduce returns and turn customers into loyal ones, you must provide a pleasant post-purchase customer experience. The post-purchase experience is the most important parameter when choosing a brand. ClickPost offers a unified API platform that allows you to collaborate and visibility. It also leverages logistics intelligence to reduce exceptions, real-time tracking and predictive analytics to improve customer experience. Customers need to communicate clearly with their brand and have clear expectations about delivery. They also need seamless shipping. ClickPost has helped customers increase their shipping NPS by 40 percent. Our control tower products and allocate have helped leading companies achieve a 9x return on ROI. ClickPost Platform is an integrated platform that powers all your applications and helps you reduce tech investments. -
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Rejoiner
Rejoiner
$199.00/month Enhance the value of your customers over time while decreasing the instances of cart abandonment. Rejoiner equips you with comprehensive email marketing tools, software, and expert consulting to boost your conversion rates and exceed your revenue targets. By integrating data from purchase history, browsing habits, marketing engagements, in-store visits, and catalog interactions, you can create a thorough profile and scoring system for each customer. Automated triggers ensure that marketing efforts reach customers at the most strategic points in their journey, including moments such as Cart Abandonment, Browse Abandonment, Price Drops, Post-Purchase follow-ups, Birthday messages, and Win-Back campaigns. You can also craft dynamic customer segments to effectively evaluate potential audiences and dispatch focused emails in just a few minutes. Each customer is automatically scored based on their purchasing habits and email interaction, allowing for better insights. By refining your customer lifecycle strategy, you can significantly enhance conversions at each phase of the customer experience. Taking full advantage of these tools not only boosts customer satisfaction but also fosters long-term loyalty. -
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project44
project44
Monitor, assess, and minimize emissions from freight transport while ensuring comprehensive global visibility. Enhanced operations lead to timely deliveries, better inventory control, and an improved customer experience. Be prepared for future disruptions in the supply chain with increased resilience. The project44 platform offers in-depth visibility, a complete shipment lifecycle, and automation of workflows. Our data-driven strategy provides the necessary insights to alleviate supply chain risks and empower real-time decision-making through dynamic estimated times of arrival (ETAs), automated detection of exceptions, and proactive notifications. Our extensive network serves as the essential link for achieving the highest level of order-specific transportation visibility in the industry. The project44 platform accommodates a wider range of carriers, forwarders, shippers, and other supply chain stakeholders than any competing service, thereby ensuring comprehensive coverage and support. This unique capability positions project44 as a leader in the freight transportation sector. -
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Candid
Candid
$249 per monthCandid™ stands at the forefront of Visual Commerce innovation, allowing brands to narrate their stories through the perspectives of their most passionate supporters. By integrating genuine photos and videos directly into product pages and social media advertisements, it fosters a vibrant and engaging community that drives sales. Leverage machine vision technology to analyze trends in the content you share and assess its effectiveness. This solution is both scalable and efficient, enabling brands to interact with their followers and easily seek their explicit consent to promote their narratives across various digital platforms, including social ads and additional channels. All four engagement methods—hashtags, link-based requests, direct outreach, and replies—are incorporated along with real-time performance metrics. Expand your social storytelling by connecting directly with your most dedicated fans for their explicit consent. Easily reach out to content creators on platforms like Instagram and Twitter to obtain the necessary permissions, all managed through a user-friendly team dashboard. Additionally, streamline the process of acquiring usage rights by allowing direct uploads on product pages or through emails sent after purchases, making it even simpler to share compelling fan-generated content. -
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Infracommerce
Infracommerce
Transform your shopping experience with innovative solutions tailored to enhance customer satisfaction. This adaptable and contemporary platform establishes a comprehensive framework for your enterprise. By integrating with leading market channels, you can significantly increase your profit margins while also lowering operational expenses. As the premier e-commerce platform focused on business-to-business solutions, we provide dedicated support throughout the entire sales process, from initial welcome emails to post-purchase follow-ups. Our specialized service team is committed to fostering a genuine connection between brands and their customers. With a platform that guarantees both uptime and security, we also offer solutions for Operations, Marketing, and Design areas. Our architecture is designed with an omnichannel approach, aimed at boosting your brand's visibility and optimizing your business performance efficiently and securely. Furthermore, our platform utilizes cutting-edge technology to effectively manage all aspects of your business operations, ensuring you stay ahead in a competitive market. -
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LimeChat
LimeChat
Elevate your brand's expansion with the pioneering level 3 conversational AI chatbot designed specifically for e-commerce. It assists shoppers all the way from product exploration to final purchase across various platforms such as websites, apps, Messenger, WhatsApp, Instagram, and SMS. By leveraging conversational channels like WhatsApp, Messenger, Instagram, and SMS, you can significantly reduce customer drop-offs at every stage of the shopping journey. Our advanced AI chatbot, tailored for e-commerce businesses, effectively lowers bounce rates by providing timely assistance to customers exactly when they need it. Reach out to customers who favor chat-based purchasing with options like Click to WhatsApp, Click to Messenger, and Google Adlingo ads, enhancing their shopping experience. Additionally, you can retarget previous users through chat remarketing campaigns, which leads to improved open rates. With robust backend integration, the Limechat chatbot ensures that customers receive timely updates on their shipping status. Furthermore, it streamlines the resolution of post-purchase inquiries regarding order changes and cancellations through automated workflows, achieving a remarkable reduction in resolution times of up to 90%. This transformative technology not only enhances customer satisfaction but also drives repeat business by fostering stronger relationships with your clientele. -
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Rally
Rally
Transform your payment process with a seamless one-click checkout that includes enticing post-purchase offers. Experience the versatility of a headless system that accepts cryptocurrency and enables the sale of NFTs with Rally checkout. Delight your customers with an aesthetically pleasing, straightforward checkout that provides a one-click solution for purchases across various platforms and payment processors. With Rally Pay, shoppers can enjoy a hassle-free buying experience, making purchases effortlessly. You can create tailored offers for your customers at the most opportune moment—right after they complete their checkout. Our innovative approach has led DTC brands to generate over $300 million in additional revenue from these post-purchase strategies. Ensure your customers can pay securely using crypto while you receive your earnings in traditional currency. You have the flexibility to sell NFTs independently or bundled with physical items. Customers can conveniently purchase NFTs using their credit cards, and you can also set access restrictions for your checkout based on the NFTs present in a shopper's wallet, allowing for discounts triggered by specific NFT ownership. Moreover, there are even more exciting features on the horizon to enhance your checkout experience further. -
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Narvar
Narvar
Engaging post-purchase order tracking, messaging and returns experiences will build loyalty. Narvar can help you, no matter if you are a new direct-to-consumer brand, or a multinational powerhouse. To increase conversion, you can set clear delivery expectations using predictive delivery dates. To increase consumer engagement and generate incremental revenue, deliver contextual, on-brand order tracking experiences. Multi-channel, on-brand messaging designed to drive engagement will make every moment count in the consumer's journey. You can provide returns experiences that are unparalleled in convenience for consumers while reducing costs and capturing revenue. We have offices across North America, Europe and Asia Pacific to serve our global retailers. Our headquarters is located in San Francisco Bay Area. Set clear delivery expectations prior to purchase to build confidence and increase revenue. -
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PRIMIS
PRIMIS
The era when next-day delivery was a unique selling proposition for retailers has passed; it is now a standard expectation among consumers, necessitating that businesses find ways to distinguish themselves in order to cultivate genuine customer loyalty. Primis connects seamlessly with all major carrier networks, along with emerging carriers that are gaining traction in the market, and we are also open to integrating additional carriers as needed. At Primis, we believe that the post-purchase experience is just as vital to a brand's success as having a user-friendly and aesthetically pleasing e-commerce platform. Failing to optimize this crucial stage can alienate customers, lead to increased "where is my order?" inquiries, and forfeit valuable opportunities to impress and retain your clientele. In today's competitive landscape, businesses must prioritize every aspect of the customer journey to foster lasting relationships. -
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UpOrder
UpOrder by Pantastic
Increase repeat sales by sending emails after purchases that encourage customer engagement and loyalty. Build meaningful customer relationships and drive new post-purchase revenue. Upgrade Shopify's 25+ Transactional Emails to create new revenue opportunities after a purchase. Deliver fully branded, sales-optimized email throughout the entire post-purchase journey. No coding is required to motivate customers with dynamic discounts and product recommendations based upon recent purchases. Automated recovery and retention campaigns can boost customer loyalty by converting one-time customers into loyal ones. Find out which emails are most engaging and how you can improve your performance by analyzing the performance of each one. Track sales volume, measure repeat purchases, understand ROI, and much more. -
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Onward
Onward
Last year's focus on merely providing shipping protection is outdated. Onward has revolutionized the industry with a comprehensive approach designed to enhance customer loyalty and ensure profitable growth for your business. Our success is directly tied to yours, as we understand that we thrive only when your business flourishes. The excessive SaaS fees that burden many companies are no longer necessary, as Onward is dedicated to delivering exceptional services without the added costs associated with SaaS. Say farewell to the financial drain of re-shipping fees, return costs, and product guarantee charges, and instead, offer unparalleled post-purchase benefits without impacting your finances. With Onward, you gain an all-in-one solution that elevates the customer experience to a world-class standard. Encourage repeat purchases through enticing credits and incentives that not only please your customers but also cultivate their loyalty. Our expert installation team provides a seamless transition, managing every detail for you. Additionally, customers can effortlessly navigate through an automated self-service claims process, achieving resolution in less than an hour—truly an easy and comprehensive solution for driving customer loyalty and sustainable growth. Embrace the future of customer satisfaction with Onward, where we redefine what it means to support your business. -
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Sorted
Sorted
Sorted is a data-driven, agile delivery platform that powers checkouts, carrier management, and post-purchase tracking all around the globe. Sorted partners with some of the most prominent global carriers and customer-obsessed brands to make the delivery experience a joy for everyone who touches it. -
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CAPTAIN
CAP Systems
The value we promise to our customers begins with an exceptional experience during the awareness phase, remains a key focus throughout the buying journey, and extends into the post-purchase phase. Our deep engagement with the customer community is crucial, as it reveals the genuine value of our offerings on a daily basis. Our teams prioritize activities that align with the needs and insights of our diverse global customer base. By fostering close relationships with our customers, we set ourselves apart from the competition. We recognize the importance of providing reliable data, and we take it upon ourselves to facilitate a swift and straightforward path to that information. Our commitment to your success will be evident, as we strive to guide you like a beacon on your journey. Ultimately, your achievements are intertwined with ours, and we are dedicated to supporting you every step of the way. -
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Metapack
Metapack
Enhance your checkout conversions by providing optimal delivery options. Gain swift access to an extensive network of global shippers. Keep your customers engaged with seamless self-service tracking and hassle-free returns. Expand your eCommerce business while ensuring your delivery commitments are met through advanced Delivery Management Software. Make use of an impressive network comprising over 400 carriers. Streamline carrier selection and expedite label printing, even amidst peak shopping seasons. Present your customers with the delivery preferences they desire. Ensure precise delivery estimates are visible at the checkout. Always uphold your delivery commitments without fail. Elevate your customers' online shopping experience by offering reliable delivery assurances and a variety of shipping options tailored with real-time insights from carrier, warehouse, product, and location data. Additionally, benefit from the extensive library of pick-up locations available, such as lockers, parcel shops, and convenience stores, to further enhance customer convenience. -
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Loop Returns
Loop Returns
Automate returns Automate returns and get your team's time back. Shopify brands can automate the entire return process with Loop. This includes exchanges. A return does not have to be a refund. Make it easy for your customer to return the wrong product. Loop offers four ways to return products: exchange, shop online, store credit, refund, and shop now. Imagine a customer needing to email you or complete paperwork to make a purchase. Why would they have to do it again? We have a better way. There are many other things for your team to worry about than returns. Loop cuts down on the time it takes to process a return and integrates with your Shopify workflow. -
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Omniconvert REVEAL
Omniconvert
Omniconvert Reveal is a tool that helps eCommerce businesses increase their lifetime value through customer analytics and RFM segmentation. Reveal is a Customer Valu Optimization Platform that helps merchants understand their customers' behavior and improve Customer Lifetime Value. Complex data is easy-to-understand and visualize. The revealed insights will allow merchants to treat customers segments appropriately on every marketing channel. The main features of Reveal include automated RFM segmentation and buying habits, customer experience with pre-purchase NPS surveys and product performance with real time product reports. eCommerce analytics focuses on the most important KPIs automatically calculated. -
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ShippingChimp
ShippingChimp
ShippingChimp is an innovative order-tracking solution designed to provide customers with comprehensive tools that significantly improve their experience after making a purchase. It allows users to anticipate delivery issues, keeps customers informed about their order's whereabouts, addresses complaints regarding lost or damaged products, features a self-service return portal, and prompts customers for reviews at optimal times. Our primary focus is to ensure you enjoy a smooth shipping journey, from the creation of shipping labels to the successful arrival of packages. You can rely on us for a delivery experience that is free from complications. Additionally, take advantage of savings of up to 53% on your shipping expenses. No matter where you're sending your packages, we offer the most competitive rates across Canada, ensuring your shipping needs are met efficiently and affordably. With ShippingChimp, you can elevate your post-purchase satisfaction to a whole new level. -
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Siid
Siid
Deliver your passion. Siid can help you send it. Siid is an all-in-one shipping and order management platform that makes selling online easier and more efficient. Passion, courage, and a lot of time are essential to growing a business. You don't have the time to manage stock, orders, deliveries and drop-offs with multiple delivery partners. We have been there, both as market leaders and go-getters, and know there is a better way. Siid is our intelligent order management and shipping platform. Siid automates manual tasks and brings all you need into one simple-to-use platform. You can now get back to what you love, building your dream company. Take advantage of our discounts. You can also keep your contracts. Or both. You always get the lowest cost to send. No contracts. No complicated tech. Siid is easy to use and set up. Siid is extremely intuitive. Just a few clicks and you can connect your marketplace and deliver. -
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Ingrid Delivery Platform
Ingrid
Ingrid was created with the mission of creating delivery experiences that fit people’s lives. E-commerce businesses can deliver sustainable growth by allowing shoppers to customize delivery and returns. This results in a better customer experience and greater efficiency both for the retailer and the delivery company. 1. Smart checkout optimization for your customers. You can list more flexible delivery options and use A/B testing to find out what works. 2. No more worrying about "Where is my Order?" questions. {Start offering e-commerce order tracking that begins right after the purchase to reduce support issues.|To reduce support issues, offer e-commerce order tracking. This starts right after the purchase.} 3. Brick-and-mortar stores? You can turn them into ecommerce hubs and have your orders shipped faster using store-to-door delivery options. 4. Cloud-based transportation management systems can make it easier to book shipments, add new carriers, or reduce transportation costs. -
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parcelLab
parcelLab
parcelLab is a truly global enterprise software provider. It allows brands to increase revenue, reduce operational costs and complexity, and optimize the customer experience. Our award-winning platform for post-purchase enables brands to transform operational touchpoints from mundane into the most differentiated, personalized experience. This creates unique moments of pure delight for their customers. We are trusted by over 800 brands, including IKEA and Chico's. We track shipping data from 350 carriers and actively manage the after-purchase experience in 175 countries. Find out more about parcelLab.com -
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Closd
Closd
Streamline your interactions with clients and partners, safeguard your valuable exchanges and confidential documents, and automate labor-intensive tasks. This solution is ideal for attorneys, transaction advisors, accountants, in-house counsels, funds, and more. With a user-friendly shared space, top-tier features, and robust security, Closd stands out as the leading data room available. Create collaborative workspaces and invite clients and partners to join. Experience a revolutionary approach to managing your matters and transactions from inception to completion, allowing you to concentrate on your expertise rather than the procedural aspects. Say goodbye to cumbersome backtracking and Word checklists. Provide your partners with real-time updates on project progression, and streamline your processes by saving and reusing your checklists. Save significant time on contract signatures and closings, whether in-person or virtual. Leverage our seamless integrations with Docusign and Certeurope to unlock exclusive features that enhance your workflow and efficiency. Embrace the future of transaction management today. -
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AppSell
AppSell
With AppSell, you can significantly boost your store's average order value and revenue using the most user-friendly upsell builder app designed specifically for Wix stores. The app allows you to effortlessly adjust the design to align with the aesthetic of your Wix storefront in just a few clicks. By enabling you to easily customize your cart, checkout, and post-purchase thank you pages with enticing discounts and exclusive product recommendations, AppSell ensures that your customers can add more items to their cart seamlessly. This innovative tool enhances the conversion rate of your Wix eCommerce store by engaging potential customers both before and after they finalize their orders, presenting them with strategic upsell and cross-sell opportunities that elevate your overall sales performance. By implementing product upsells at critical points in the purchasing process, you not only increase your average order value but also cultivate customer loyalty through a seamless shopping experience, complete with attractive coupons and discounts that encourage repeat purchases. Ultimately, AppSell positions your business for greater success by maximizing each customer's transaction value while enhancing their overall experience.
Post-Purchase Experience Software Overview
Post-Purchase Experience software is an innovative tool used by businesses to maximize customer satisfaction and loyalty. It is designed to provide customers with the tools and resources they need to have a positive post-purchase experience. This type of software helps businesses create personalized customer experiences that are tailored to each individual customer’s needs.
The goal of post-purchase experience software is to ensure that customers receive the best possible service after they make a purchase. This type of software can help businesses stay in touch with their customers after a sale has been made, encouraging them to remain loyal and continue shopping with the company. By providing helpful information, engaging content, and personalized products, businesses can ensure an enjoyable customer experience—even after the purchase has been made.
Post-Purchase Experience software includes features such as automated customer support systems, which help business owners manage inquiries more efficiently; product tutorials that help customers navigate new products; interactive surveys that allow customers to provide feedback on their purchases; AI chatbots that can answer customer questions quickly; and web analytics tools for tracking sales performance among other key metrics. All these features combine to give businesses detailed insights into how their customers use their products or services, helping them develop better strategies for improving the post-purchase experience over time.
By utilizing Post-Purchase Experience software, companies can create meaningful relationships with their customers from start to finish—from initial contact through post-purchase support—ensuring each person receives exceptional customer service along every step of their journey.
What Are Some Reasons To Use Post-Purchase Experience Software?
- Increased Customer Loyalty: Post-purchase experience software helps to keep customers engaged and satisfied after the purchase has been made. By using this type of software, businesses can ensure that their customers are receiving a better post-purchase experience which will in turn increase customer loyalty and retention rates.
- Improved Product Use: Many times, customers may have difficulty understanding how to use a product or service after they have purchased it. Post-purchase experience software provides them with additional support and resources to help them fully understand how best to use the product or service for maximum benefit.
- Enhanced Communication Channels: With post-purchase experience software, businesses gain access to enhanced communication channels that enable them to interact with their customers on a more personal level by responding quickly and efficiently to questions, comments and feedback from their customers about the product or service they purchased from the company.
- Increased Sales Revenues: By providing an excellent post-purchase experience for their customers, businesses are able to encourage repeat purchases, referrals and upsells which can significantly increase overall sales revenues over time as well as company profitability levels too.
- Improved Overall Brand Reputation: High quality post-purchase experiences help businesses build strong relationships with their customers which in turn helps improve overall brand reputation in the marketplace over time due to increased word of mouth visibility for even better marketing ROI (return on investment).
The Importance of Post-Purchase Experience Software
Post-purchase experience software is an important tool for businesses, both large and small. This type of software allows companies to manage customer relationships after a sale has been made. Post-purchase experience software can help improve the customer service that your business provides, as well as increase customer satisfaction.
First of all, post-purchase experience software helps keep track of customers and their transaction histories. Businesses can use this information to better understand their customers’ preferences and interests in order to provide more tailored services and marketing campaigns. It also allows businesses to analyze customer data in order to identify trends and make informed decisions about how best to interact with customers going forward.
Furthermore, post-purchase experience software enables companies to offer personalized support channels specific to the individual needs of each customer. For instance, the software may allow businesses to engage with customers via phone calls or text messages in addition to email or live chat services through their website or mobile app. Additionally, it provides businesses access to a variety of analytics tools so they can track the performance of different support channels they may be using with customers or measure key metrics such as response time or resolution rate on inquiries from customers.
Finally, post-purchase experience software gives businesses a way to automate certain processes such as providing follow up emails upon purchase completion or sending out notifications when products have shipped or been delivered successfully In doing these things it helps ensure that companies deliver high-quality experiences for every customer interaction even after the purchase has already been completed which is an essential part of building long term relationships with clients that will lead them back again for future purchases.
Overall, post-purchase experience software is an extremely powerful tool that should be utilized by any business looking provide exceptional service that keeps customers satisfied and loyal over time.
Features Provided by Post-Purchase Experience Software
- Order Tracking and Delivery Management: Post-purchase experience software provides customers with up-to-date tracking information on their orders, allowing them to be updated on the status of their purchase and when they can expect it to arrive.
- Customer Service Assistance: Most post-purchase experience software offers access to customer service representatives who are available to answer questions or provide assistance if something goes wrong during an order process.
- Return/Exchange Center: In cases where a customer needs to return an item or exchange it for another, post-purchase experience software can provide easy return and exchange processes for customers, minimizing any frustration associated with such transactions.
- Product Reviews & User Feedback: Post-purchase programs allow customers to leave reviews or feedback regarding their purchases, helping other potential buyers make better decisions in the future. This feature also gives businesses valuable insights into how they can improve the overall customer experience in the future.
- Automated Reminders & Notifications: Automated reminders and notifications from post-purchase services ensure that customers stay informed about upcoming deadlines for returns and exchanges, as well as important dates related to any warranty coverage on purchased items.
Types of Users That Can Benefit From Post-Purchase Experience Software
- Business Owners: Post-purchase experience software can help business owners streamline customer interactions and maximize efficiency. It allows them to better understand customer needs and provide a tailored experience, as well as showcasing their brand promise.
- Customers: Post-purchase experience software gives customers more control over their shopping journey, from order tracking to product reviews and suggestions for related products. This can result in improved satisfaction with the overall buying process.
- Employees: Employees benefit from post-purchase experience software, as it makes their job easier by providing real-time access to customer data and sales analytics, as well as streamlining processes such as order fulfillment, returns handling, etc.
- Retailers: Retailers gain a better understanding of what’s selling through post-purchase experience software by having access to detailed analytics that are updated in real time. They also get valuable insights into customer preferences and behavior which helps them optimize marketing campaigns and improve the overall shopping experience.
- Vendors & Distributors: Vendors & distributors have insight into orders placed through third parties thanks to post-purchase experience software tools like EDI/API integration platforms that automate order management and help reduce errors caused by manual entry of orders.
How Much Does Post-Purchase Experience Software Cost?
The cost of post-purchase experience software can vary greatly depending on the features you require and the provider you use. Generally speaking, you can expect to pay anywhere from $0-$150 per user per month for basic functionality, and higher fees for more complex needs like customization or integration with other systems. When shopping around for post-purchase experience software, be sure to get an all-inclusive quote so that there are no unexpected costs later down the road. Additionally, many providers offer discounts based on the size of your business or how long you commit to using their services. Ultimately, while post-purchase experience software comes at a cost, it can still be a great value if you find one that meets your organization’s needs and provides proven results in increased customer loyalty and satisfaction.
Risks To Be Aware of Regarding Post-Purchase Experience Software
- Security Breaches: Poorly developed software can lead to security vulnerabilities that could put customer data at risk, such as payment information and personal details.
- Malfunctioning Software: The software might not operate correctly due to coding errors or compatibility issues related to the operating system. This could result in customers being unable to purchase products or services, which can have a negative impact on sales.
- Unreliable Support Services: If the organization providing the software does not have reliable support services, customers may experience difficulty resolving technical problems quickly, resulting in lost time and resources.
- Lack of Compatibility with Existing Systems: Post-purchase experience software may be incompatible with existing systems and platforms used by the company, requiring further integration efforts that eat into already stretched budgets.
- Data Loss or Corruption: Customers’ sensitive data can be damaged or deleted due to glitches in post-purchase experience software if it is unreliable or poorly designed.
What Software Does Post-Purchase Experience Software Integrate With?
Post-purchase experience software is designed to help businesses manage customer service tasks, like tracking and managing product returns or shipping. It generally integrates with both back-end eCommerce platforms and front-end customer facing solutions. Examples of types of software that can integrate with post-purchase experience software include email marketing solutions, content management solutions, financial reporting systems, social media marketing suites, enterprise resource planning (ERP) systems, analytics platforms, and loyalty programs. These solutions allow businesses to streamline their operations by integrating data across different systems in a cohesive fashion and making sure all stakeholders have access to the same information in real time. This integration also enables companies to better anticipate customer needs as well as trends in their industry as a whole.
What Are Some Questions To Ask When Considering Post-Purchase Experience Software?
- How easy is it to set up the post-purchase experience software?
- Does the software integrate with existing e-commerce platforms, CRMs and other sales tools?
- What types of engagements does the software allow for customers after purchase (e.g., product feedback, customer surveys, rewards programs)?
- Is the customer data captured by this software secure and compliant with applicable laws and regulations?
- Is there ongoing support available if issues arise when using the software?
- What kind of analytics can be generated from customer activities in order to improve the post-purchase experience?
- Are there customization options on how customers are contacted after purchase (e.g., email messages, SMS messages)?
- What kind of A/B testing capabilities does this post-purchase experience software have to measure results against different variations/strategies used for customer engagement?