Alternatives to i-doit

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

IT teams don't need another AI that makes suggestions. They need one that gets the work done. SysAid combines enterprise-grade ITSM with agentic AI that takes action from the start: closing incidents, handling service requests, kicking off workflows, and rolling out changes on its own. This isn't a chatbot bolted onto a help desk. SysAid is the only platform where agentic AI operates inside the ITSM guardrails you define, so every decision is traceable and every policy stays in your hands. There's nothing to code and no developer dependency. Manage incidents, problems, changes, requests, your CMDB, SLAs, and your knowledge base from a single platform that goes live in weeks. Repetitive tickets stop eating your team's day, freeing them for strategic work. Employees ask questions in plain language and get answers on the spot, no ticket required. And with built-in reporting on what the AI resolved, showing real impact to leadership is simple.

Alloy Navigator serves as a comprehensive solution for IT Service and Asset Management, delivering insightful responses to your most challenging IT issues. Central to its functionality is a robust automation engine for workflow processes, enhanced by an intuitive interface that establishes significant connections between critical data points. Spanning various IT fields, including Help Desk, Inventory, and Knowledge Base Management, as well as adhering to ITIL standards like Change and Configuration Management, Alloy Navigator stands out as an ideal choice for businesses of all sizes, from small enterprises to large corporations, aiming to maximize their productivity levels. Its versatile capabilities position it as a key player in streamlining IT operations effectively.

Every IT team has faced an outage where nobody knew what depended on what. Virima exists to end that guesswork. It is built on one idea: trusted runtime truth for agentic IT, meaning data accurate enough that people and automation can act on it safely. Virima scans your environment with or without an installed agent, writes what it finds into a CMDB, identifies the relationships between those CIs, and maps them on ViVID™ service maps showing live incidents, changes, and vulnerabilities. Responders see impact in context, and change approvers see what a change touches before it ships. It works alongside the ITSM tool you already run, with integrations for ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix. Business Pro starts at $395 per month.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

The BMC Helix Configuration Management Database (CMDB) enhances the workflow of your ecosystem by providing a comprehensive, business-centric reference point for your assets and services. You can maintain precise data and service models for a vast array of configuration items, encompassing both on-premises and cloud offerings. It enables efficient tracking and management of hardware, software, and cloud service configurations along with their interrelationships. Evaluate the effectiveness of your configuration management strategies or policies through established KPIs. With BMC Helix Discovery, BMC Helix Client Management, and various built-in connectors, the CMDB can be automatically populated and updated in just a few minutes. You can also leverage robust integration tools and a rich API set to import and federate data from various external sources. Furthermore, it allows you to establish detailed role-based access controls for all items and attributes, ensuring that sensitive information is protected while still accessible to authorized users. This comprehensive approach ultimately leads to improved visibility and governance of your IT assets.

Aranda CMDB serves as a robust Configuration Management Database solution that empowers organizations to systematically organize, oversee, and refresh data on configuration items (CIs) across various projects from a unified repository. By enabling the linkage of CIs to a service catalog within Aranda Service Management, it effectively connects incidents, changes, and issues to particular CIs and their interdependencies, supplying specialists with in-depth contextual details necessary for conducting root cause analysis and effective troubleshooting. Additionally, it facilitates the development of profiles that associate CIs with specific users or relevant criteria, which enhances targeted searching capabilities and assists in calculating the total cost of ownership (TCO) for each asset, thus supporting budget planning and expenditure assessments. Furthermore, Aranda CMDB's integration with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) ensures that CIs are automatically updated in response to changes in device inventory, while also providing access to extensive lifecycle data that can prove invaluable for strategic decision-making. This comprehensive solution ultimately streamlines IT operations and enhances overall organizational efficiency.

ServiceNow CMDB is a centralized platform that manages and organizes configuration item (CI) data across an organization’s IT environment. It acts as a single system of record, ensuring accurate and consistent data is available to all teams. The platform integrates with various IT systems using Service Graph Connectors to provide a comprehensive 360-degree view. It supports digital lifecycle management by breaking down silos between systems and services. Automated data acquisition tools continuously populate and update CI information. Visualization features help users understand relationships between technical components and business services. CMDB Workspace provides a centralized interface for tracking activity and analyzing data. The platform enhances risk management by offering insights into dependencies and potential impacts. It also ensures data accuracy to support AI-driven workflows and compliance needs. Overall, ServiceNow CMDB improves operational efficiency and enables data-driven IT management.

Configuration management in hybrid IT. OpenText™, Universal Discovery and Universal CMDB, can be deployed either on-premises, or via SaaS. Discover, map service dependencies, and perform proactive impact analysis to increase your IT visibility and reduce IT service disruptions. Get a complete IT inventory and configuration across on-premises hardware, software and endpoints. For effective change and configuration, you need to know how your infrastructure delivers critical business applications and services. IT is constantly changing, but you or your service agent should consider the impact of any changes before making them.

The Jira-integrated CMDB and asset management system provides comprehensive visibility into infrastructure dependencies, enabling users to effectively oversee assets, swiftly resolve incidents, and reduce the potential adverse effects of changes. With a graphical representation of various asset dependencies, you can easily evaluate the implications of these connections at a glance. This tool ensures that essential asset information is readily accessible whenever and wherever it is needed. Mindville's Insight, now a part of Atlassian, empowers IT teams to lower mean time to resolution (MTTR) by identifying which services are impacted and clarifying the relationships among them. By enhancing understanding through visualization, Insight helps teams grasp the “who, what, when, and where” concerning any issues that may arise. Additionally, data can be seamlessly imported from cloud providers, other CMDB solutions, or through formats like CSV, JSON, and REST-API. Furthermore, Insight Integration apps facilitate the connection and data import from major cloud providers such as AWS, Azure, and Google Cloud, thereby streamlining asset management processes even further. This comprehensive approach not only aids in managing assets but also significantly enhances incident response capabilities.

Gain mastery over your network resources and IP addresses without any financial commitment by signing up for our hosted Configuration Management Database (CMDB) and IP Address Management (IPAM) service, which boasts an impressive 99.9% uptime. Creating a free account only takes a matter of seconds, allowing you to experience comprehensive visibility into your assets. You'll be able to explore the connections among your Business Units, Sites, network Devices, and IP addresses all consolidated in one convenient location. This streamlined approach enhances your ability to manage and monitor your network efficiently.

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

Startly revolutionizes IT Service Management (ITSM) and Professional Services Automation (PSA) by combining every essential function into a single, integrated platform. Built specifically for IT service providers, Startly enables users to plan, track, and resolve everything—from incidents to projects—through an intuitive, cloud-based interface. Its Service Management module covers incident tracking, problem resolution, SLA management, and change control, while Project and Resource Management capabilities ensure timely project delivery and optimized utilization. The platform’s Insights and Analytics dashboard provides deep visibility into project health, service performance, and profitability. Startly’s Configuration Management Database (CMDB) helps maintain complete oversight of IT assets and dependencies. With one flat pricing model and a 30-day free trial, it’s built to simplify financial and operational decisions for growing IT teams. Proven metrics show Startly users experience 5x faster staffing, 95% on-budget projects, and 80% quicker delivery times. From helpdesk to financials, Startly is the unified solution that helps IT organizations operate smarter and scale faster.

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity

Efficiently oversee the configuration and backup of network devices with AlterPoint, an on-premise network management solution. The core offering of AlterPoint is Network Authority Automation, supplemented by two optional products: Enterprise CMDB (eCMDB) and Lifecycle. Network Engineers utilize this tool to modify configurations for routers, switches, repeaters, bridges, and gateways, while also ensuring device configurations are backed up and scripts are created for security management and configuration changes. Our top priority is customer satisfaction, which is why we have developed the IgniteTech Customer Support Program. This program features three distinct service tiers: Platinum, Gold, and Standard. The Platinum Support tier is designed for our most engaged and demanding clients, providing the broadest range of services along with the highest level of priority for resolving critical issues. Additionally, we aim to enhance your investment through IgniteTech’s Consulting Services, tailored to maximize your operational efficiency and effectiveness. This comprehensive support structure is essential for ensuring that your network management needs are met with excellence.

The System Asset Management System™ serves as a Configuration Management Database (CMDB) specifically designed for mid-market businesses. It includes Process Workflow modules that cover various areas such as Configuration Management, Change Management, Incident Management, Financial Management, Problem Management, Service Level Management, Release Management, Service Catalog, Document Management, Application Dependency Mapping, Availability Management, Project & Time Management, Controls, and Business Alignment. For convenience, we refer to our product as Samantha™. Samantha™ is strategically developed to fulfill the 1) business requirements, 2) financial constraints, and 3) resource availability of mid-market organizations. By choosing Samantha™, you can save costs—there’s no need to overhaul your Help Desk unless you wish to do so. Samantha™ is designed to enhance your current Service/Help Desk solution, such as Footprints, HEAT, TrackIT, Remedy, or ServiceNow, while also preserving your investments in Event Management tools like SolarWinds, What's Up Gold, Nagios, Microsoft Service Center, and Big Brother. This dual compatibility ensures that your organization can maximize existing resources while improving overall service management efficiency.

An open-source tool for IT service management, documentation, ticketing, and invoicing. Targeted towards Managed Service Providers (MSPs) primarily, the software may also suit the requirements of internal IT teams.

Qbilon is an Enterprise Architecture and IT Landscape Intelligence platform that automatically discovers, maps, and visualizes complex IT environments. By collecting and integrating data from cloud, infrastructure, monitoring, and security systems, Qbilon creates a continuously updated inventory of applications, servers, services, and their dependencies. Organizations use Qbilon to gain transparency across hybrid and multi-cloud environments, understand application and infrastructure dependencies, and maintain accurate IT landscape data without manual documentation. The platform helps Enterprise Architecture, IT Operations, and CMDB teams make better decisions based on reliable, real-time information. Qbilon integrates with leading enterprise systems and data sources, including AWS, Microsoft Azure, Google Cloud Platform (GCP), VMware, Darktrace, PRTG, and ServiceNow. Automated dependency mapping and powerful visualizations provide a unified view of the IT landscape and support initiatives such as CMDB management, cloud transformation, IT modernization, technology risk assessment, and operational excellence. With a high degree of automation, Qbilon reduces manual effort, improves data quality, and enables organizations to optimize and govern their IT architectures more effectively.

Sensaka serves as a comprehensive infrastructure operations platform tailored for enterprise data centers. It seamlessly integrates agentless out-of-band hardware monitoring utilizing technologies such as BMC, IPMI, and Redfish, alongside IT Service Management (ITSM), Configuration Management Database (CMDB), asset intelligence, and AIOps workflows. This powerful solution enables operations teams to swiftly identify signs of hardware failures, associate alerts with critical business services, and minimize the need for manual troubleshooting within servers and data center settings. Additionally, it enhances overall operational efficiency by streamlining processes and improving response times to potential issues.

Achieve a remarkable 99% accuracy rate in your CMDB data and ensure that it remains consistently high. Eliminate the time taken to determine source systems for incidents, effectively bringing it down to zero. Attain full visibility into risks and SLA exposure to better manage potential issues. Streamline service billing processes to avoid under billing and clawbacks, while also minimizing the need for manual billing and validation efforts. Cut down on maintenance and licensing expenses related to decommissioned and unsupported assets. Foster trust and transparency by significantly reducing major incidents and accelerating outage resolution times. Address the constraints of Discovery tools and enhance integration across your entire IT infrastructure. Promote collaboration between ITSM and ITOM teams by merging various IT data sets into a cohesive framework. Achieve a comprehensive understanding of your IT landscape through ongoing CI validation from the widest array of data sources. Blazent ensures data quality and integrity through a commitment to 100% data accuracy, transforming all your IT and OT data from the most extensive sources in the industry into reliable, trusted information. This holistic approach not only optimizes your operations but also empowers your organization to make informed decisions with confidence.

Euladox ITAM provides comprehensive visibility and control over assets throughout their entire lifecycle, enabling organizations to lower expenses and maximize their return on investment. It serves as a Single Source of Truth through a centralized ITAM database, offering a robust enterprise application for IT operations that includes extensive IT Asset Management capabilities alongside a top-notch Incident Management module. Designed with modularity in mind, Euladox features automated discovery of all IT assets, an asset configuration management database (CMDB), software inventory, license management, warranty and AMC tracking, consumables management, and contracts management, as well as omni-channel incident management. IT infrastructure managers require precise information regarding the location, identity, and configuration of both hardware and software assets, making access to data on contracts, warranties, support agreements, and budgets essential. By implementing an automated IT Asset Management process, organizations can significantly diminish the labor and errors typically involved in meeting these critical requirements while enhancing overall efficiency. This streamlined approach not only aids in effective asset tracking but also supports strategic decision-making for future investments.

BelManage allows users reduce their software license costs, monitor their cybersecurity status, and IT configuration details. BelManage is based upon Belarc's Cloud architecture. It uses a single Intranet Server and Database and automatically creates a central repository (CMDB), which contains software, hardware, and security configuration details. Belarc's cloud architecture makes it easy to automate and simplify the monitoring of all desktops, laptops and servers around the globe. It uses a single server/database. The BelManage server is available on-premise, hosted by our customer or hosted by Belarc via SaaS.

ManageEngine AssetExplorer, an IT asset management platform, is designed to allow IT managers to quickly deploy and gain control over IT assets located at multiple sites. Its out-of the-box capabilities include inventory management and hardware and software asset management, as well as custom workflows that automate lifecycles, vendor and purchase management, and a CMDB for visualizing digital infrastructure. Manage your hardware and software assets on-premises or in the cloud. Manage every asset state, from asset creation to asset disposal. Discover and scan assets to be aware of all assets in your network. Visibility over asset demand and use will help you to drive sustainable cost savings. Audit-ready hardware and software at any time.

ip·Solis is a self-hosted IT asset lifecycle and self-service automation platform that runs entirely on your own infrastructure — Docker Compose, on-prem or air-gapped, with no telemetry and no vendor cloud. End users request VDIs, shared desktops, applications, licenses or any catalog item through a self-service portal; once approved, chained PowerShell 7 runbooks execute the real provisioning against Active Directory, SCCM, XenServer/XCP-ng and VMware vSphere. Identity uses generic OpenID Connect — Entra ID, Okta, Ping, Google, Keycloak or any compliant IdP — alongside on-prem AD/LDAP. Approvals support manager sign-off, multi-approver quorums, conditional rules, data-classification routing (PII/PHI/PCI) and out-of-office delegation. Governance is built in: access certification campaigns (ISO 27001/SOX/PCI), an append-only audit log, SIEM streaming to Splunk and Microsoft Sentinel, SCIM 2.0 plus HR-webhook leaver automation (Workday, SAP SuccessFactors, MS Graph), and external secret management (HashiCorp Vault, CyberArk, Azure Key Vault, AWS Secrets Manager). A REST API with Swagger, five-tier RBAC and scoped API tokens make it automation-friendly. Source-available: free for private use and 30-day evaluation; any organizational use — including public-sector and non-profit — requires a commercial license.

Broadcom Service Desk Manager is a comprehensive IT service management platform built to help organizations modernize support operations and deliver faster issue resolution across the enterprise. The solution combines collaborative self-service tools, intelligent automation, and advanced analytics to improve both analyst productivity and end-user satisfaction. Its xFlow Analyst Experience provides personalized workspaces, contextual information, and integrated tools that help support teams resolve incidents more effectively. Service Point delivers a search-focused self-service portal that empowers users to independently access services, support information, and knowledge resources. The platform also supports mobile access, enabling analysts and users to manage support activities from virtually any device and location. Integrated NLP-based ticket categorization and automated workflows streamline incident prioritization, assignment, and resolution processes. Service Desk Manager includes advanced change management and root cause analysis capabilities that work alongside a comprehensive Configuration Management Database (CMDB) to improve operational visibility and control. Embedded dashboards, cost reporting, and business analytics tools provide organizations with actionable insights into service performance and operational efficiency. By combining intelligent automation, flexible support experiences, and enterprise-grade service management capabilities, Broadcom Service Desk Manager helps organizations improve service delivery, reduce operational complexity, and strengthen IT support operations.

Certero Enterprise ITAM is the fastest, most efficient and resource-efficient way to find, inventory, and manage your IT assets. It can be used on any device, mobile, desktop, datacenter, or cloud. It is easier to set up and configure, which allows you to deliver more value to your organization faster. It is easier to use, which means that your total cost of ownership will be lower. It's also more efficient at capturing and analysing inventory data across all hardware and software. This allows you to take advantage of the Certero Enterprise ITAM insights. You can collect inventory data from all platforms, including Windows desktops and servers, Linux and Unix, on premises and in the cloud, and Android and iOS mobile devices. You can also find and inventory assets such as printers, routers and infrastructure. Includes Software Distribution, Patching and Reporting. Can be integrated with any Service Desk CMDB. Certero is fully ISO27001 Certified for Information Management Security Peace of Mind.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

The Raynet One Technology Catalog functions as an IT taxonomy that establishes a definitive source for all IT asset information. It ensures a consistent perspective and serves as a dependable central database for managing both software and hardware assets across your organization. In the intricate realm of modern IT, having a well-organized repository is crucial for maintaining accurate and high-quality asset data. Furthermore, achieving complete transparency is vital for the success of enterprise-wide IT projects. The Raynet One Technology Catalog leverages AI to standardize, normalize, and enhance hardware and software data. This meticulously curated data lays the groundwork for various systems and IT initiatives, including IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), Configuration Management Database (CMDB), and cybersecurity efforts. By utilizing this catalog, organizations can streamline their IT operations and make informed decisions based on reliable data.

Ticketly is the world’s first AI-native ticketing platform built to deliver dramatic productivity gains for support teams. It centralizes complaints from multiple channels like email and WhatsApp into one unified ticketing system. Ticketly’s AI automatically creates tickets, recommends solutions, and expands the knowledge base with every interaction. Intelligent workflows handle routing, SLA tracking, and escalation without manual effort. Predictive analytics and real-time dashboards give managers complete operational visibility. The platform includes an inbuilt chat system to streamline collaboration and reduce reliance on external tools. Asset management and CMDB features help teams understand dependencies and potential impact. Multi-workspace management allows teams and departments to operate independently while maintaining centralized control. Secure API integrations enable real-time automation with servers and third-party tools. Ticketly helps organizations reduce costs while improving service quality.

Concierto.Cloud, a multi-cloud infrastructure management platform, offers high-level automation to manage cloud and on-premise infrastructures from one location. Automation can increase speed, efficiency, lower costs, and scale. You can manage your cloud and on-prem environments. Respond to incidents, requests, and changes from one place. Concierto.Cloud enables you to manage multiple cloud instances simultaneously using a single interface. Advanced automation allows you to trigger policy and rule-based execution. Concierto.Cloud's dynamic CMDB and ITSM capabilities, as well as cloud native tools, allows proactive service management. Maximize asset utilization across all clouds and on prem through 3600 visibility.

BACKUP EAGLE offers comprehensive monitoring, reporting, auditing, and compliance solutions tailored for various backup systems including IBM Spectrum Protect, DellEMC NetWorker, Veeam, Rubrik, SEP sesam, IBM BRMS, RMAN, and CommVault, among others. It automatically generates everything needed for your backup infrastructure, ensuring reliable identification of any missing backups and application servers that lack backups. The platform provides detailed analyses concerning backups and restores, backup clients, servers, and devices. Furthermore, BACKUP EAGLE® allows for the mapping of different user permissions as defined in Active Directory or LDAP. It also facilitates a comparison between application servers listed in the CMDB and the servers that have been backed up, enhancing overall backup management efficiency. This ensures that organizations can maintain a robust and compliant backup strategy.

Efficiently managing your tasks can be achieved through Doit.im, which adopts the Getting Things Done (GTD) methodology. This innovative tool is designed to be the most effective way to oversee your schedule and to-do lists, catering to both busy executives and diligent staff. By revamping the entire user interface, we've ensured that it is not only simpler but also more user-friendly. The newly introduced task views for Today and Next Actions enhance focus and organization in your task management. As a cross-platform tool, Doit.im seamlessly syncs with mobile devices, allowing you to manage your tasks on the go. With a strong foundation in excellent task management practices, Doit.im helps clear your mind of lingering thoughts and assists you in prioritizing your responsibilities, enabling you to monitor your progress closely. This approach alleviates stress while boosting efficiency, allowing you to relish your work experience and achieve unforeseen success. In doing so, Doit.im empowers you to tackle even the most complex projects with confidence and clarity.

root9 is an Alert Management, On-Call, and IT service management (ITSM) platform for IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure teams. It runs the full operational lifecycle on one foundation that learns from your operation itself, so alerts, incidents, changes, problems, requests, and on-call response all share the same operational identity, memory, and understanding. root9 provides alert management, event correlation, incident management, problem management, change management, service request management, on-call and escalation management, knowledge management, operational analytics, automation, and collaboration in Microsoft Teams and Slack. AI agents assist on every record, from incident investigation and change preflight checks to problem root cause and request fulfillment, with the evidence and reasoning shown so your team decides what happens next. Instead of a CMDB nobody keeps current, root9 builds operational identity from real activity through its Identity Correlation Database (ICDB): a self-building inventory earned by evidence, not maintained by hand. By combining alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, improves incident response, increases visibility, and uncovers the operational patterns that traditional monitoring and observability tools often miss. It gets sharper every time you use it. Built to learn, not to be taught. Works alongside Splunk, Datadog, Grafana, Azure Monitor, CloudWatch, New Relic, Prometheus, Dynatrace, ServiceNow, Jira, Microsoft Teams, Slack, and more, complementing your existing monitoring and ITSM investments.

Our specialized mobile applications for both Android and iOS empower you to conduct inventory assessments and automate asset management tasks while on the move. This seamless access to asset resources enhances employee efficiency, enabling them to easily browse, check out, or check in shared tools, equipment, and assets. With tailored asset attributes, user synchronization, and optimized label printing, the asset database within Jira remains current and functional across various scenarios involving physical assets, Jira users, and related issues. You can enjoy a flexible, customizable Configuration Management Database (CMDB) with superior search functionalities. Manage and oversee assets, tools, and equipment directly within Jira and Jira Service Desk. Effortlessly track key details about your assets, including what they are, who is using them, their location, duration of use, and all pertinent information in between. Everything you need for efficient asset management is consolidated in Jira. By utilizing Jira and Jira Service Desk, you can effectively track, manage, and report on your assets, ensuring that all key stakeholders remain informed. Additionally, you can proactively keep them updated with scheduled custom reports and email alerts, thus enhancing overall communication and operational efficiency.

DoiT is a global technology company that delivers a comprehensive cloud operations platform designed to optimize performance, scalability, and cost efficiency. Powered by proactive, industry-leading expertise, DoiT Cloud Intelligence is the only context-aware multicloud platform that turns insights into action. With deep specializations in Kubernetes, GenAI, CloudOps, and FinOps, we partner with AWS, Google Cloud, and Microsoft Azure to help over 4,000 businesses worldwide enhance cloud performance, reliability, and security. Whether managing complex multicloud environments or driving innovation, DoiT provides the intelligence and human expertise needed to maximize your cloud investment.

The Do-IT Profiler is an online platform focused on screening and assessing neurodiversity, assisting both organizations and individuals in recognizing the strengths and difficulties linked to various neurodivergent conditions, including ADHD, dyslexia, autism, dyscalculia, and dyspraxia. It features customized profilers tailored to different situations, such as the Neurodiversity Profiler + for adults who want to gain insights into their cognitive profiles, the Neurodiversity Workplace Profiler intended for employees looking to enhance their job performance, and the Children's Profiler which caters to parents or guardians of kids aged 7 to 16. Each of these profilers generates a unique report that includes personalized recommendations, useful support tools, and resources aimed at leveraging strengths while addressing challenges effectively. Beyond profiling, Do-IT Profiler provides neurodiversity training courses and consultancy services designed to foster inclusivity and enhance the well-being of individuals within organizations. Ultimately, the platform serves as a comprehensive resource for those seeking to navigate the complexities of neurodiversity in various aspects of life.

GestorMSP is an all-encompassing platform for Remote Monitoring & Management (RMM) and IT Service Management (ITSM), specifically designed for Managed Service Providers (MSPs) as well as corporate IT departments. With a unified dashboard, users can oversee and control their clients’ entire IT ecosystem, including Windows, Linux, and macOS devices, servers, virtual machines (such as Hyper-V and Proxmox), Docker and Kubernetes containers, and network devices through SNMP. Among its standout features are: - Real-time monitoring with customizable alerts and structured monitoring profiles - Integrated remote access capabilities (native RDP using WebRTC/P2P) that ensure minimal latency - Automated management of patches and over-the-air (OTA) updates - Comprehensive endpoint antivirus and security measures, complemented by a Security Center dedicated to vulnerability and compliance oversight - Automation of scripts and the capability for bulk software deployment - An extensive ITSM module encompassing tickets, SLAs, CMDB, approval processes, a knowledge base, and workflow automation - Seamless integration with Active Directory, Microsoft 365/Entra ID, and backup solutions like Veeam - A robust multi-tenancy structure that allows it to scale efficiently from small-scale operations to environments managing millions of devices, making it a versatile choice for IT management.

Mitigate risks within your IT infrastructure effectively. The pioneering solution that established the category continues to elevate standards, safeguarding enterprises from significant cyber threats that heighten overall business risk. Leverage a combination of active scanning, agents, passive monitoring, external attack surface management, and CMDB integrations to achieve the necessary visibility to uncover significant vulnerabilities throughout your systems. With the industry's broadest CVE coverage, you can swiftly and confidently identify critical exposures that are highly susceptible to attacks and could impact your business. Implement timely and assertive actions using Tenable Predictive Prioritization technology, which integrates vulnerability insights, threat intelligence, and data science to address critical exposures and facilitate remedial measures. Tailored to suit your specific requirements, the Tenable Security Center suite of products equips you with the insights and context essential for comprehending your risk profile and promptly addressing vulnerabilities. This comprehensive approach ensures that your organization remains resilient against evolving cyber threats.

ZIF transforms IT Operations by shifting the focus from a reactive to a proactive approach, facilitating seamless IT processes. It features a unified command interface that consolidates data from various monitoring tools and devices, supported by over 100 plugins. This setup delivers actionable insights on events, helping to minimize infrastructure noise by correlating events and reducing false alarms. Additionally, it aids in swiftly identifying root causes by utilizing infrastructure and application heat maps for quicker issue detection. With the aid of predictive analytics, potential problems are forecasted before they can cause significant disruptions, employing both supervised and unsupervised machine learning techniques. The system also logs incidents in the IT Service Management (ITSM) tool while ensuring that the appropriate personnel are notified through the Virtual Supervisor. Furthermore, it automates repetitive tasks and complex workflows, enhancing overall efficiency. The benefits include comprehensive visibility across the enterprise, improved operational efficiency through noise reduction, and the ability to proactively identify risks based on patterns without relying on a Configuration Management Database (CMDB). Consequently, organizations can achieve faster Mean-Time-To-Repair (MTTR) and maintain a more resilient IT infrastructure overall.

Effortlessly oversee your cloud environment through Infrastructure-as-Code, which helps you save time, reduce costs, and minimize mistakes. Firefly’s solution for managing cloud assets delivers the essential infrastructure management that cloud users desire, something that conventional CMDBs fail to provide. Mitigate service interruptions while enhancing governance and boosting engineering productivity. Manage all your cloud resources—including those from AWS, Azure, Google Cloud, K8s, and various SaaS applications—conveniently from a single interface. You can monitor health status, access historical data, and gain actionable insights, all while utilizing advanced filters to locate any asset with ease. The system automatically converts your cloud setup into IaC, accounting for dependencies and modules. Additionally, it can identify and correct drifts and misconfigurations, maintain a record of changes, revert to earlier configurations, and recover assets that may have been inadvertently deleted. This comprehensive approach ensures that your cloud management is both efficient and reliable.

The ASGARD Management Center stands out as an exceptional platform for incident response, enabling users to conduct comprehensive enterprise-wide THOR scans effortlessly. It boasts a user-friendly interface that simplifies the execution of intricate response playbooks across as many as one million endpoints, all managed from a centralized console. Delivered as a hardened virtual appliance, ASGARD includes agents compatible with Microsoft Windows, Linux, AIX, and MacOS. Its robust API allows for seamless integration with various SOAR frameworks, sandboxes, antivirus solutions, SIEM systems, CMDBs, and IPS devices, essentially connecting with any security technology you utilize. This brief demonstration illustrates how straightforward it is to initiate a scan using custom Indicators of Compromise (IOCs) sourced from a linked MISP. In this instance, we identify all events containing the term “Emotet,” incorporate them into a newly created rule set, and deploy that rule set in a fresh Group Scan utilizing THOR, showcasing the platform's versatility and efficiency in threat detection and response. Additionally, this capability enables security teams to respond more rapidly to emerging threats by leveraging real-time data and automation.

vScope is designed to assist IT departments in visualizing critical information for those who require it the most. By leveraging the leading inventory software for IT reporting, vScope enables organizations to operate more intelligently, swiftly, and efficiently. It provides your entire team with equal access to updated and pertinent data regarding the IT landscape. Our solution is suitable for businesses across various industries, from small startups to large enterprises, aiming to simplify collaboration and information sharing throughout the organization. With built-in IT reports, vScope delivers immediate value, placing essential documents like server documentation, IP plans, CMDBs, and user audits right at your fingertips. Our dedicated customer success team is there to support you throughout your journey, offering assistance from installation and onboarding to ongoing consultation and training. With our unlimited support, we are committed to ensuring that every customer maximizes their experience with vScope. Additionally, you have the flexibility to enhance the built-in content, data enrichment, and templates with personalized rules, tags, and annotations, tailoring the software to fit your unique needs. This adaptability allows teams to continuously improve their processes and stay ahead in the fast-evolving IT landscape.

Faveo was specifically created to meet the needs of startups and SME’s by providing them with ticket-based support systems. Customer retention is a major challenge in today's highly competitive startup environment. Main Features Asset Management Email Integration Customer DataBase Self Service Portal Invoicing & Billing Surveys & Feedback Knowledge Base Alerts/Escalation Contract Management Incident Management Management of Known Issues Service Desk (ITIL ITSM). Ticket Management Help Desk Management Issue tracking

FireScope’s Service Performance Manager (SPM) effectively identifies and tracks your essential IT infrastructure and services, compiling valuable intelligence on both assets and service performance to ensure that your vital applications and services operate at their best. It enables you to keep a close eye on asset capacity and performance, helping to prevent any potential service interruptions. By aligning IT asset management with business goals, you can pinpoint risks and understand their implications for the business. Additionally, it provides comprehensive monitoring of network devices, performance metrics, and response times. The virtual FireScope Collector can be downloaded to monitor all assets by listening to network flows. You can monitor Operating Systems without agents or leverage FireScope’s efficient lightweight agents for enhanced functionality. Visualize service performance through both pre-configured and customizable dashboards, as well as Service Level Agreement (SLA) reports. Manage alerts related to performance and availability seamlessly, and enjoy straightforward integration with your Configuration Management Database (CMDB) and IT Service Management tools. This holistic approach ensures that you maintain a robust and responsive IT environment.