Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Podium
Podium is a comprehensive AI-driven platform designed to streamline lead management and customer communication for businesses, currently serving more than 100,000 customers. Its flagship feature, the AI Employee, guarantees round-the-clock engagement with leads, enabling faster responses that translate into higher conversion rates and increased sales. Businesses benefit from a unified dashboard that merges calls, texts, payment requests, and bulk messaging to nurture prospects and drive repeat business effectively. Podium’s intelligent automation handles customer inquiries seamlessly across all communication platforms, ensuring consistent and accurate messaging. The company has gained industry acclaim, appearing on Forbes’ Next Billion Dollar Startups, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies lists. Founded in 2014 and headquartered in Lehi, Utah, Podium enjoys backing from top investors such as Accel, Summit Partners, GV, and Y Combinator. Its platform empowers businesses to build lasting customer relationships through efficient, AI-enhanced communication. Podium continues to innovate, helping companies scale their lead conversion efforts globally.
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Trengo
Customer support software consolidates all your communication methods into a single, robust inbox. Enhance teamwork, automate interactions, and provide exceptional customer service all from one location. Resolve all your issues using just one streamlined inbox. Outstanding customer experiences begin with seamless communication. Elevate your productivity by merging all channels, fostering team collaboration, and establishing efficient workflows—all contained within one well-organized inbox. Gone are the days of toggling between screens and logging into various inboxes. Trengo seamlessly combines your preferred communication platforms into one centralized inbox. Whether it's email, WhatsApp, voice calls, or our proprietary live chat feature, all your communication streams are unified in one place. In Trengo, you can effortlessly direct conversations to the appropriate team member or user. By @tagging a colleague, you can add internal notes and collaborate effectively to address challenges. With a simple click, you can transition to your team chat for individual or group discussions, ensuring that our powerful live chat solution is always ready to deliver. This integration not only simplifies communication but also enhances overall team efficiency.
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SendSeven
SendSeven is a comprehensive customer engagement platform and unified messaging API that integrates communication through WhatsApp, Telegram, SMS, Email, Messenger, Instagram, Browser Push and Live Chat via a single REST API and a common inbox.
Its key features include:
• Multi-channel inbox — manage all interactions from seven different platforms in one centralized location, complete with team assignments, tags, and notes for easy organization.
• Campaign builder — create WhatsApp broadcasts, SMS campaigns, and email newsletters, utilizing segmentation and scheduling tools to optimize outreach.
• AI chatbot — an intelligent assistant that adapts from your knowledge base, offering four hybrid modes that facilitate a smooth handoff to human agents when needed.
• REST API & webhooks — communicate and manage messages across all channels using a single endpoint, allowing for real-time notifications.
• Team chat — establish internal communication through dedicated channels and direct messaging.
• Analytics — track message costs, monitor delivery rates, and evaluate performance for continuous improvement.
With pricing starting at €9 per month based on credits, SendSeven imposes no fees per user, allowing unlimited contacts and offering free inbound messaging. An API-only plan is also available.
Additionally, the platform is fully GDPR-compliant, operates on EU servers located in Frankfurt, and is proudly developed in Germany, providing a 14-day free trial that includes 100 complimentary messages for users to explore its capabilities.
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