Verint Open Platform Description
CX automation is a way to improve the customer experience and lower costs. Contact centers are realizing that increasing labor costs and hiring more employees is not a sustainable solution. To achieve their strategic objectives, they need to adopt a new approach for increasing CX automation in their call center. Utilize an open platform that has data and AI as the core to increase CX Automation and deliver AI business results. Verint isn’t just an AI company; we are an AI outcomes company. Our AI-powered bots were designed to increase CX automation in your contact center and drive significant ROI. Verint Da Vinci is the "bot-factory," where we combine generative AI with commercial, customer provided, and proprietary AI models. Bots are constantly trained in the data hub, becoming more effective. They are also embedded directly into business workflows.
Verint Open Platform Alternatives
Userlike
Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing.
Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship.
Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support.
The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution
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Zipari
Our sole focus is on your challenges: driving KPIs in health plans, acquiring and keeping members, running efficient operations and managing better benefits utilization. We also aim to positively impact health outcomes. Zipari is the only technology platform that can simultaneously address all of these CX issues for your entire business. You can increase adoption, activate and reactivate digital engagement, and create personalized experiences with members, brokers, providers, employers, and other stakeholders. Educate consumers about the benefits and increase participation in wellness programs. Automate next-best-action recommendations based on real-time data and pre-built goals. Pre-built workflows simplify administrative tasks and reduce call-center volume for all consumers. Integrate seamlessly into your existing infrastructure and technology.
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Eleveo
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
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MiaRec
MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale.
MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them.
MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.
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Company Details
Company:
Verint
Year Founded:
1994
Headquarters:
United States
Website:
www.verint.com/verint-customer-engagement-platform/
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