Ulysses Suite Description
Ulysses, a web-based customer service platform, is easily deployable in the cloud, private cloud, or on client premises. Ulysses delivers winning results faster than the competition and without compromise. Ulysses is unique because it monitors and measures your success with its SLA driven workflow engine. Ulysses dramatically reduces the cost of customer interactions and increases customer satisfaction and profitability.
Integrations
No Integrations at this time
Company Details
Company:
QMS Software
Year Founded:
1997
Headquarters:
Ireland
Website:
www.qms-software.com
Media
Recommended Products
New customers get $300 in free credits to spend on Speech-to-Text. All customers get 60 minutes for transcribing and analyzing audio free per month, not charged against your credits.
Product Details
Platforms
SaaS
Customer Support
Phone Support
Online
Ulysses Suite Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Sales Force Automation Software
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management
Field Service Management Software
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management