Textellent Reviews

Summary: Thank you Miss Courtney for all her help.

Positive: Super useful! A really wonderful tool to keep in touch with your customers. Also the technical service is incredible.

Negative: The phone number from which messages reach customers is not the same as the company

Summary: Amazing company! I will definitely share Textellent information with other Tax Professionals Friends. Thank you so much!

Positive: Amazing, Outstanding Customer Service!!! Sarah helped me all the way & I was so grateful for her help!

Negative: None.

Summary: We have been very satisfied for the last 6 years . They are a great company to work with. Highly recommend.

Positive: Simple to use. Customer service and support has always been very helpful. I like all the different functions.

Negative: I like all of it. Never has there been a time that it isn't good.

Summary: Very good. We began using Textellent in the fall of 2019. I got personalized start up instruction and group/online classes also. Support is very goo.

Positive: As a tax preparation firm, getting clients to e-sign their tax documents is a critical function. We send out a Textellent message to our clients that the documents are ready and it GREATLY increases our response time. It cuts down on resending emails or leaving voice mails.

Negative: I can't think of any cons at this point. I feel the software is priced right and performs well.

Summary: Helps to stay engaged with clients. I can now remember birthdays and holidays. Good communication tool.

Positive: Very easy to use. Great for tax season to keep clients updated on the status of the return.

Negative: Can be cumbersome to set up campaigns but easy.

Summary: Textellent provides me with the ability to do mass text blasts. This allows me to reach my clients immediately. The text messages are sent over a time span that allows everyone to be reached.

Positive: I'm able to do an email blast to notify clients that it's appointment time. Clients respond immediately to text messages versus email.

Clients enjoy getting birthday wishes. Clients reply back, always thanking me for the birthday wishes.

Negative: A little difficult to work with Ultra Tax but support is extremely helpful in getting the information uploaded into Textellent.

Summary: Fantastic experience. Very reliable service. Support team is very responsive and prompt. I never spent more than five minutes to get someone on the phone. I save a lot of money by using the Textellent platform, and its price is very reasonable.

Positive: Automated system that communicates with my clients on a regular basis. That saves me thousands of dollars a year to market my business. It is very convenience. It allows me to stay in touch with my customers even when I am not physically doing it, saving me time and money.

Negative: The learning curve . Not too user friendly. But the learning curve is worthy of anyone's time.

Summary: Great product at a great price that continues to put the customer first. Love it! Textellent has made it so much easier for our clients to reach us and for us to reach them. I love how this company continues to evolve and add more features to an already great product. Whenever I need help I can call customer service and a real person is always there happy and willing to help. The website is user friendly and they continue to upgrade that as well. Looking forward to doing business with them for many years to come.

Positive: Customer service is 5 stars. If there is ever a time that I need help I can pick up the phone and talk to a real person. Plus they have videos that walk you through all the areas of their product. The online scheduler and text message appointment reminders have pretty much eliminated our late/missed appointments. I love how we can send a text blast when we have an announcement and our clients love getting our birthday texts.

Negative: The only that I would say is a con is that they do not have an app, yet. Waiting patiently for an app! :)

Summary: Easy to use, easy to set up and convenient to use. Textblast is the best way to be in the market business and to be personally in touch with people.

Positive: Textellent text message system has been a great help for us in getting in touch with our clients and prospects. We highly recommend this program. Affordable and rapid results. :)

Negative: We have been with Textellent for more than 5 years and we love it.

Summary: The texting tool works great and the customer support is exceptional! The Support team is always willing to assist when you have questions.

Positive: Both employees and clients love this tool! It is a great way to get responses quickly! Our clients love the ability to ask and get answers quickly!

Negative: No Cons about this texting tool. It works great and has a lot of flexibility.

Summary: My overall experience is and has always been a very good one we are utterly grateful for how easy it is to reach our clients because of Textellent. So we just want to say a big thank you as the company is highly appreciated.

Positive: As a business we are very busy all the time so being able to call and speak to someone who is very knowledgeable on their software has always been a relief. Every time we call we are very satisfied with the eagerness and quickness the agents show to help us update our client list or help us navigate the system.

Negative: I have been with Textellent for 2+ years and there is absolutely nothing bad I can say about the services I have received.

Summary: I always recommend them to my peers looking for text message marketing or an appointment management app.

Positive: They are very easy to work with. When you have a question you can call and have it answered within minutes. They also remind you to upload client lists and give you ideas for marketing.

Negative: The only con for me is I wish they had more campaigns that are not holiday related.

Summary: We have been working with Textellent for a couple of years now and we are very pleased with their services. They do an excellent job of implementing new features to keep your customers engaged.

Positive: Customer service and support go above and beyond to make sure you are making the most of all the available features. We just found out it is now intergraded with our CRM Software BossLM to text our customers directly from their profile. Most of our customers prefer to communicate via text. We also utilize appointment reminders.

Negative: Absolutely no Cons! We are so glad we jumped on board.

Summary: I really enjoy the product and really helps me run my business. I recommend this to all other business owners.

Positive: Easy to use. I'm able to to contact my clients in a way that i know they are gonna get the updated information.

Negative: I've been using the platform for 7 months now and so far so good.

Summary: Overall this software saves you time and for handling communication with clients. Quick and easy to use with multiple software, such as TaxDome and MyTAXPrepOffice.

Positive: Great customer service and the Textellent software is great for small businesses. I recommend this software for tax accountants and entrepreneur s for social media marketing.

Negative: No cons. This software works great. I have not had any issues.