Textmagic User Reviews

Write a Review
  • Name: J M.
    Job Title: Engineer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good functionality but unresponsive support.

    Date: May 29 2026

    Summary: Would bet better if support was responsive. I’ll even pay a couple bucks a month if needed. Even a response saying “we’re looking into it” would help.

    Positive: Email to sms gateway seems reliable and has worked well for us. I hope it continues to be a solid product.

    Negative: I contacted support twice in the last 2 weeks, one via website, and one via email. No response.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Editor
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Requested TextMagic Review

    Date: Sep 18 2023

    Summary: Fair/Good.

    Currently an integral part of our offering though we would transfer the service to another provider if a favorable pricing structure could be found.

    Positive: Overall functionality and design is good and easy to use. We have found it scalable and adaptive to our uses.

    Negative: Pricing Pricing Pricing.
    Aggressive payment scale often captures payments without consent.

    Lack of complaint/STOP review process.
    We have lost customers due to erroneous STOP/Cancellation messaging, only to have them come back to resubscribe. We would very much have liked to have had a chance to respond to cancellation requests to ensure that a user understood the process. There is an implication given that we are spamming users and that is neither true or applicable.

    Read More...
  • Name: Roger B.
    Job Title: Director
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Disapointed at introduction of excessive charge for Sender ID

    Date: Jun 03 2023

    Summary: Have been very happy with TextMagic for many years and would have accepted a reasonable price increase to reflect increased running costs. However, Sender ID jumping from zero to £10 a month does make us consider alternative solutions.

    Positive: Reliable and low cost for sending SMS.

    Negative: Exorbitant price introduced for Sender ID. Cost went from zero to £10 a month.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Reception
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Used to be great

    Date: Nov 20 2023

    Summary: Initially a very positive experience and would recommend to others. Now that the pricing structure has changed, no longer recommend. We are a not for profit business and unable to keep using this program.

    Positive: Very easy to learn and use. New staff picked it up quickly.
    Ability to hold conversation or send a no reply SMS. Was good to have both options.

    Negative: Pricing structure.
    We used to be able to send an SMS under our dedicated number or via a shared number. The pricing structure changed and we then had to purchase individual numbers for each account which was no longer cost effective. We have now switched providers.

    Read More...