Textmagic Reviews

Summary: We have six medical offices in the Washington, DC area and use this for alerting our staff about weather delays/emergencies.

It...Just...Works!

One suggestion - please consider perhaps a 3 or 4 month term (at higher cost per month, of course) as many companies only need this for (as in our case) the most critical winter months.

Positive: Easy to set up and administer.
Confirmation of receipt.
Never failed us.
Quick, competent tech support for the two calls I've made in over 2 years.

Negative: I'm 100% OK!

As a retired I.T. exec of 30 years this is (respectfully) what a "Quick and Dirty" looks like.

Simple - quick, RELIABLE, without worthless 'Bells and Whistles".

Summary: Super software to allow effective communication with customers.

Positive: Great software for sending messages to our guests post and pre stays.

We use the software weekly and would recommend this product.

Negative:

Summary: It has been the best communication tool we have tried with shareholders getting more timely information.

Positive: We can reach out to shareholders in real time to share information which allows them to react accordingly.

Negative: We would like to be able to block replies. The information we are sharing does not require a reply.

Summary: The support to begin with was very good and the more the product is used the more interactive and useful it then becomes.

Positive: The service is very easy to use with the facilities to manage contacts and target a specific customer base.

Negative: Costs for imbedding images are excessive, if this was reduced there would be more use and improve the feedback required.

Summary: 10/10 does exactly what we need.

The interface looks good.

I like that it’s linked with my email out of office.

Positive: Love everything about it - we’ve found texts have a much higher response rate than any other correspondence.

Negative: No improvement feedback at all, which is unusual from me!

Summary: I love the features as well.

Positive: It’s a good product.
It’s easy to use, very affordable and does the job.

Negative: Only thing was I wish there was an API to my WooCommerce store when I can send texts from within the website.

Summary: Highly satisfied with the purpose of this app.

Positive: On time delivery and easy to use app, overall I' am completely satisfied to use for work related matters.

Negative: Cannot receive verification/registration codes.

Summary: Great text messaging but the most useful part of it is the scheduling of texts and the test message templates.

Positive: I love that I can schedule a text to be sent out, in the future, and that I can create contact lists.

Negative: I really don't have any cons for this software. I really enjoy using it.

Summary: TextMagic provides exactly what I need. 10/10.

Positive: I often need to send out mass texts to groups. Adding contacts is very easy and setting up different contact lists is so handy. Using this via the app or desktop is great.

Negative: N/A.

Summary: Easy, versatile and transparent tool to reach your audience promptly. Enjoy working with TextMagic highly recommended.

Positive: TextMagic is an effective tool to reach your target audience directly and promptly. The transparent dashboard makes it easy to compose your message with clear cost breakdown and provides you with reach and response statistics to fine tune your campaign. Works very well with importing contacts from Excel spreadsheets and only pay when you use.

Negative: The product does not provide discounts for Not-For-Profit or NGO organisations.

Summary: Good, but wish there were a rate for users that are under 1000/texts month. The cost of .049/message starts to add up.

Positive: Good tool to manage users and see history of our work, integrates easily with Make our integration app.

Negative: We only use it for our internal work and average around 800/texts per month. The costs start to add up because we don't use it enough for an inclusive plan.

Summary: Overall happy with the product and experience. Design is easy to navigate and use. The template field is very handy!

Positive: Textmagic is easy to use and perfect for short messages for communication with patients and parents.

Negative: Unable to send/receive photos. Which in term leads us to using another platform, and communication usually just transfers there.

Summary: Overall, highly recommend for small enterprises! Easy to use, reliable, support gets back to you quickly and pricing is competitive. If you are a larger organisation, then this software will be challenging to scale with until they come up with more enterprise-level solutions.

Positive: Very intuitive interface for my team to learn.
Simple functionality.
Able to login to subaccounts so that we are all sending SMS from one number.
Chat view is highly useful for ongoing dialogue with customers.

Negative: Hard to scale with if you are trying to have only one inbound/outbound number, as there is no ability to assign conversations to different people or assign statuses, like in most contact centre softwares. There is meant to be a feature called Shared Inbox coming out but I'm unable to get my hands on it even when I enquire.

Summary: Overall I have been happy with TextMagic and at this point switching would be a lot of effort, so I stay.

Positive: TextMagic is no frills, that's what I like about it. Pay as you go (with a monthly fee for your line).

Negative: The website can sometimes be confusing. I used to recommend TextMagic to everyone, but feel unsure after they raised their prices. Sure, it is still overall very affordable, but as a fledgling business, every dollar counts for me. One of the reasons I initially chose TextMagic out of all their competitors is that I could receive incoming texts for free - that is no longer the case. Additionally, I can't figure out a way to talk to customer service without having to pay to talk to customer service, that's kind of disappointing.

Summary: I enjoy using the product to reach out to people. Gives another source to reach out in an easier method.

Positive: The product is easy to use and allows you to keep templates if you do multiple texts. Great way to reach people.

Negative: Recent price increase and foreign currency fees. I keep a balance but when I need to increase my balance, I have to pay foreign currency fees with the payment amount.