SurveyTown Description

Gain insights into your customer experience by continuously tracking their satisfaction through flexible surveys like NPS, CSAT, and CES. SurveyTown offers tools to gain a deeper understanding of customer sentiment with tailored Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) surveys. Address and rectify negative feedback while promoting positive experiences by encouraging customers to share their stories on social media. Keep track of your performance over time to inform effective business strategies. You can create various surveys, including NPS, CES, CSAT, ratings, or entirely customized formats. Incorporate diverse question types into your surveys, define unique success pages, and personalize the visual aspects of your survey. Notify relevant members of your organization upon receiving responses, and easily upload your contacts to distribute surveys via email or embed them in follow-up communications like post-purchase or ticket closure emails. Additionally, you can promote your survey links through your website or social media platforms, ensuring broader reach. This comprehensive approach will enable you to enhance customer relationships and optimize overall satisfaction.

Pricing

Pricing Starts At:
$69 per month
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, SurveyTown has an API

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
SurveyTown
Year Founded:
2015
Headquarters:
United States
Website:
surveytown.com

Media

Recommended Products
Level Up Your Cyber Defense with External Threat Management Icon
Level Up Your Cyber Defense with External Threat Management

See every risk before it hits. From exposed data to dark web chatter. All in one unified view.

Move beyond alerts. Gain full visibility, context, and control over your external attack surface to stay ahead of every threat.
Try for Free

Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support

SurveyTown Features and Options

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

SurveyTown User Reviews

Write a Review
  • Previous
  • Next