Sonetel Reviews

Summary: No regrets in the move and I look forward to setting up the IVR system. Highly recommend this product to all.

Positive: Please with the seamless experience of porting a Canadian number.

The customer service during the process was outstanding and they communicate well. Annu was great on delivering on all commitments.

Negative: The only shortfall that I have noticed that the mobile app needs improvements however the web version of the platform has all options available.

Summary: Overall it is nice the availability on all the platforms and costing is lowest in the market. And the support team is amazing.

Positive: The unlimited local call is a great catch
They have android, ios and web app.
The support team is very understanding.

Negative: Load time can be worked upon. Apart from that everything is amazing.

Summary: good experience and i would recommend this product, great substitute for skype and you can use anywhere

Positive: better than skype, connectivity is good and easy to use, i got my skype number ported here and happy with the support

Negative: i didnt find any cons yet, but i would say they can work on price

Summary: Sonetel provides an affordable, and simple solution for those needing virtual international phone numbers. Its standout feature is the combination of ease of use and great customer support

Positive: • Excellent customer support team that is quick, professional, and helpful, guiding users effectively through setup and any issues.
• High-quality call connections

Negative: • The app needs to be kept open to receive web calls however they can be forwarded to other numbers
• A few minor interface improvements could enhance user experience.

Summary: Had quite a good experience, support was slow at first but got only better over time, also good connection when calling.

Positive: It takes some time to set things up but once everything is settled up, it is worth it because the connection is great

Negative: Took quite some time because of the verification process

Summary: My overall experience with Sonetel has been excellent. It solved the problem of managing business calls across countries at a fraction of the cost of traditional solutions. Once you get past the initial learning curve, it becomes a very reliable and flexible tool for any small business or freelancer looking to appear local in multiple markets.

Positive: Sonetel makes international communication simple and cost-effective. I especially like how easy it is to set up numbers in different countries and start receiving calls without needing complicated hardware. The call quality has been consistently clear, and the mobile app makes it convenient to stay connected while traveling or working remotely. Pricing is very competitive compared to alternatives.

Negative: The interface can feel a little outdated at times, and the first setup takes some patience to fully understand. Customer support is helpful, but response times could be faster.

Summary: My overall experience with Sonetel has been excellent. The service is efficient, trustworthy, and backed by a great support team. It has made communication easier and more effective for my business, and I can confidently recommend it to others.

Positive: Sonetel provides a very professional and reliable service. The platform is easy to use, and the support team is always responsive, helpful, and knowledgeable. I especially value the clear setup process and the smooth functionality, which makes it simple to manage communication needs.

Negative: No major drawbacks so far. Some features could benefit from more detailed documentation, but overall the service works very well.

Summary: Sonetel services tick all the boxes for us. I would give it 10/10. Great features, some we haven’t even explored yet, such as having the ability to transfer calls among our team and having multiple numbers from other countries.

Positive: We’re based in New Zealand and need to port our US number from Skype (that is to be shutdown). We explored several options and were glad we settled with Sonetel. From the outset, our enquiries were responded to promptly and professionally by Vasundhara, their support engineer. We are really impressed by the service and how smooth the entire process is. Every call is recorded in our account on the web and on the app. Text is delivered via emails. Simply brilliant!!

Negative: The IOS app has some minor issues, but I am sure their engineers will soon iron out.

Summary: We have been using Sonetel's service for many years for different countries and we are very satisfied with it.

Positive: High quality service. Excellent support team that has fast response rate. Multiple countries to choose from.

Negative: There are no general cons that I can point out. In case we have any problems their support team reacts fast.

Summary: I live in Venezuela and I found SONETEL online. I have received their help from the beginning, to obtain the service, during registration, payment and questions regarding use.
Once again I am very grateful to the SONETEL team.

Positive: I live in Barquisimeto, Venezuela and I use the SONETEL virtual line to receive messages from the United States.
It is an economical and efficient plan, they always pay continuous attention to the Client, their Technical and Engineering Support has offered me their help with every question and all of them have been answered in a timely manner.
I am very grateful and highly recommend the use of SONETEL virtual lines, it is a serious, reliable company and provides excellent service.

Negative: So far the service has been excellent, no complaints.

Summary: It's simple and easy to use. The explanations are clear. There may be administrative difficulties due to country-specific regulations. But the support is there in case of difficulty. I unreservedly recommend it.

Positive: Setting up the service is very easy. The instructions are clear. Implementation is quick. The price is very attractive.

Negative: I had to join the support because of an administrative problem. They were very effective

Summary: It is a good experience.
Sonetel help me to start my business in what we know communication. Before Sonetel I had a problem to communicate with my client, but now I am communicating with them easily.

Positive: I liked their availability to help their clients.
They always be here to support the client. And their Platform is easy to use.

Thank you Sonetel for helping me in my business.

Negative: Nothing

Summary: I'm happy with that service!
I will for sure recommend it as it can be a crucial service in some cases and especially when you just want to use occasionally a foreign phone number.
Again, great support!

Positive: I needed a US mobile phone number and got it in no time for an affordable price.
Support was pretty efficient and I could validate my account quickly.

Negative: The application is sometimes slow but that's okay as I do not spend so much time on it.

Summary: Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Positive: Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Negative: Cannot be used as a WhatsApp number but thats fine.

Summary: We have been using Sonetel for about five years for doyuk.de and doyuk.uk, and we are very satisfied. The service is highly reliable, and we fully recommend it.

Sonetel provides very good customer support and high-quality phone calls.

A big thank you to all the team members!

Positive: Sonetel provides very good customer support and high-quality phone calls. The interface is easy to use

Negative: We do not have any negative comments on Sonetel. Thanks.