Shop Pay User Reviews

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  • Name: Patricia C.
    Job Title: Admin Asst.
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    This is the worst company ever!

    Edited: Aug 26 2022

    Summary: Beware of this company. When you go to make a purchase, the system takes your money out of your account even if the transaction is not approved and you have to wait 3-10 business days before you are refunded. This has happened to me twice and the company blames it on a technical issue. There is no consideration or acknowledgment for their negligence and the overall company I believe is FRAUD..... Please beware don't do business with this company.

    Positive: NONE!

    Negative: 1. Fraud!
    2. Poor customer service
    3. Misrepresentation
    4. FRAUD!

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  • Name: Anonymous (Verified)
    Job Title: Marketing consultant
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Awful company

    Date: Aug 15 2022

    Summary: Awful. Honestly the worst payment method i’ve ever encountered. please if you are planning to buy, don’t waste your hard earned money on this BS.

    Positive: Nothing. I am a very understanding person and will give credit where credit is due. But this company has no pros whatsoever. I tried to think of the smallest pro to write, but honestly can’t find one thing that’s good about this

    Negative: Very difficult to use. Definitely attempts to steal your money. If you need to pay, please do not use this company. Very unprofessional and not at all legit.

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  • Name: Anonymous (Verified)
    Job Title: Registered nurse
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Can I give negative stars?

    Date: Jun 21 2022

    Summary: Overall it sucks. Please don't even. I would rather walk on hot coals, or walk barefoot over glass.

    Positive: Nothing, legit not a thing. I am regretting even purchasing something that needs this for tracking shipment. And guess what i never even received the item.

    Negative: They make it impossible to do anything. Everything needs to be done from your phone. You try and login from the computer and none of the purchases are in the history you cant track anything. You try and download the app to the computer and you gotta verify your account but when you open the email to verify the account it opens up as a webpage not in the app. so LEGIT you can only use if you're using on a cellphone. The app is wack its not easy to use u would think tracking an item would be a click of a button not a 10 step process. Legit would not recommend. Will never use again. I will never buy anything that even says you need to use this app to track

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  • Name: Sally J.
    Job Title: Retired
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Stole my money

    Date: Mar 31 2022

    Summary: Very disappointed they are deceiving can’t even get into app and erase my card information, never again.

    Positive: Nothing they are deceiving. They ignored my my email asked them to cancel order they just plainly ignored my email.

    Negative: They took full amount instead of 4 installments. I emailed them and they ignored me.

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