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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Companies need to stop using this! Date: May 31 2023
Summary: Terrible. I may stop shopping with merchants that use this payment process. It is not sophisticated or user-friendly enough.
Positive: I have not found any pros to this product. I am a buyer, not a merchant who uses this payment processing. So this review is from a customer standpoint.
Negative: Inflexible, poor integration with some merchants' websites (eg., order history does not correctly transfer). Once you place an order, you are sometimes limited as to what you see when you view it, such as your original payment method (obviously, not your CC number, but at least what type of card you used, so if you're waiting for a refund or credit, you can figure out what card account to access). You can't cancel an order, change an order, or use a discount code in lieu of another promotion.
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Awful all around. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Don't Ever Use This Company!!! Date: May 26 2023
Summary: Horrible!!!! Don't ever, ever use this company!!! You'll never get your money back if you ask for a ask for a refund.
Positive: Nothing. Their customer service is pathetic and they refuse to give you refunds. All you get is the runaround.
Negative: If you use their installment plan to buy an item and keep the item, there's no issue.
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But if you use them and return the item, good luck in ever getting your refund. Once you locate their customer service phone number, which is near impossible, you can't understand what their employees are saying as they can barely speak English. I've sent them numerous emails and all I get is requests for additional documentation, order numbers or suggestions to contact the original vendor (which I already had done). And still. NO refund. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Stay away - they wont communicate Date: May 23 2023
Summary: Now if I want to buy an something and it's only via Shop Pay - I just don't buy that item. Won't make that mistake again.
Positive: Really can't think of any, their communication was bad and in general, why do we need a middle man when buying an item.
Negative: Well, their delivery took ages, so when I returned the item, it never reached them back and they of course refused to help as item never reached them. Delivery companies blame each other and I m the one that paid for the item and got nothing. It was $49 item...
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
HORRIBLE DISHONEST COMPANY Date: May 21 2023
Summary: I have NO CLUE how this company got ahold of my information. They had my credit card / address / etc... When checking out of an online store based in the UK, they popped up and auto filled. I thought it was google or the actual company I was purchasing from working with google. It ended up in a single button purchase that screwed me out of 60 bucks.
In researching what the hell happened, I found out this company had basically tapped into my google account to access all my information. As I never chose to download / install this at all and the credit card information was only 1 month old due to requesting a new card.
This is ILLEGAL and this company should receive a class action law suit. They can all die and go to hell for this completely unethical behavior.Positive: Nothing. This company is horrible, unethical, deceitful and insert any other negative adjective you want.
Negative: EVERYTHING. Do not trust this company, avoid them at all costs if you actually can.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Do not use Shop Pay/Affirm they take your money Date: Apr 28 2023
Summary: Shop Pay/Affirm are horrible. Bold and Beautiful Fashion owned by Amanda takes money from customer and then blocks you. Both companies are pathetic.
Positive: Nothing is good about this company. Only that they take your money and refuse to refund it when the other business steals.
Negative: They take your money, they refuse to help the customer. Not one person can speak and they help the business to steal. I made a purchase through Bold and Beautiful fashion owned by Amanda on October 23rd 2022. Still to this day April 27th 2023 both shop pay/affirm and Amanda refuse to refund me my $184. I have sent emails/messages to both and yet neither will help. The last lady Lucy who is so called a supervisor said I have to wait longer to see if I will get my money lol. She was rude and very disrespectful. Y’all took my money and gave it to Amanda and refuse to refund me. I have sent an email to the BBB about this situation. PayPal would have refunded me and taken it further with Bold and beautiful. Sad how these two crappy businesses treat a paying customer. Y’all might want to treat customers better!!!!
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
OMG! Worst customer service EVER!!! Date: Feb 23 2023
Summary: After spending two hours and twenty minutes and being bounced back and forth between three countries and nine representatives, we are at a stale mate. They said my account is linked to an email and credit card that are different than ALL of the purchasing and billing emails that I have received. I am now receiving daily collections texts and they still can't find an account linked to the emails that they're OWN statements are being sent to. AAAAAAAAAAAAAAAAAAAAGHHHH!!!
Positive: At this point, I am at a loss to think of one single one. I guess the process of actually charging the purchase to Shop Pay was fairly straightforward -- but that would be it.
Negative: This company literally has the worst customer service of any company that I've ever dealt with in 40 years of retail purchases.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Shop Pay steals your money Date: Feb 11 2023
Summary: No one answers the phone.
I have not received my refund.
Only communicated through email and did not respond in a timely manner or issue is not resolved.
They don't care about your money.Positive: There are no pros.
Over all terrible company.
Do not do business with shop pay!
They need to. be stopped for stealing people's money.Negative: They take your hard earned money. No one has been at all helpful.
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Still have not resolved my refund of over $200 and took extra payments from my account when the item was already paid off. Do not do business with shop pay! -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Do not use this 'service'. Date: Jan 16 2023
Summary: Very poor!!! Impossible to work out anything despite proofs, constant emails & for which there will be no response except further demands.
Positive: Nothing good about this non-service. There is nothing positive about Shop Pay.
Negative: They keep poor records, refuse to respond, continue to incorrectly bill & harass endlessly even though all forms proving payment in full.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
DON'T! Date: Jan 12 2023
Summary: Poor. Shop Pay came up as a default payment option for a seller I had previously used. When there were problems, I soon realised there would be no support.
Positive: Not a lot. I am not at all impressed with the service offered and would avoid using in the future. Enough said.
Negative: Shop Pay will not support you if you have a problem with your seller. PayPal readily steps in if there is a problem; with Shop Pay, you're on your own. If you happen to deal with a rogue trader, your payment is lost.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Not as good as PayPal Date: Dec 21 2022
Summary: Not very good. With PayPal, I can trust that, if a scammer gets my money, it will be returned. Shop Pay has FAILED miserably!
Positive: I can pay in installments as opposed to paying for the entire amount at once. There are no other “pros” to be considered.
Negative: Not careful about who they align with. I bought an item and used Shop Pay. They were VERY GOOD about withdrawing my money yet, haven’t done anything to protect me against people who take my money and don’t ship the product I purchased.
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This is where PayPal excels! I can’t even get Shop Pay to reply. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Level of Customer Service is Phenomenally Low Date: Nov 16 2022
Summary: A total complete waste of your time. They didn't function at all. Could not get any loan, only a "technical problems" error code, for two weeks. Called them, they put me in touch with Affirm, Affirm put me in touch again with Shop Pay, customer disservice agents couldn't do listening comprehension, totally perfectly exquisitely unhelpful.
Positive: The call finally ended and I vowed never to use this "service", deleted the account and app. The pro was that after the torture sessions dragged on past my breaking point, the experience ended.
Negative: The Level of Customer Service is Phenomenally Low, and that's understanding just how low the bar is in general. The "agents" could understand virtually nothing I said. I actually stayed on the line longer simply out of a sort of fascination with how abysmal it was. It seemed almost like a comedy show using hyperbole to make fun of just how bad customer service is!
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And she kept saying "mhm" even when I asked a question. She talked without stopping even though she spoke incorrectly at nearly every single turn. An IQ of 5, listening comprehension skills of a cat.
Fact is I really don't think it was language issue. I think she, and the one before and the one before that, simply unintelligent, or perhaps they were intelligent but simply didn't listen or give a hoot.
It's two weeks. I've completely bailed out and given up because they absolutely suck and cannot function. Imagine an airline on this level: the plane falls apart on the runway. Waste of time. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Big Brother is here, and he doesn't care about CANSPAM law. Date: Oct 15 2022
Summary: I will never buy from a site using Shop Pay. If you are a web retailer, and you use Shop Pay, I will actively avoid your site.
Positive: Pros? There are no pros, this is deceptive malware. And because I have to make this 100 characters, I'll say this...MALWARE, SPAM, DECEPTIVE MARKETING PRACTICES, SCUM OF THE EARTH, DIRTBAGS, SLIMEBALLS.... ETC.
Negative: If you ever buy from a site that uses Shop Pay, prepare to have your entire identity and email address shared with any other site that uses them as well. As soon as you visit another site that uses Shop Pay, they share your information and now you're on their spam list. This is highly illegal and a violation of CANSPAM. How they aren't shut down is beyond me.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Scammy. Date: Oct 09 2022
Summary: Stay away from it! It asks for access to as many emails and payments as possible to "help you" its one scammy phishing app!
Positive: None worth mentioning.
Negative: App asks for way too many permissions. Such as login details for email and full access to payment passwords. This app definitely is one big scam ripoff.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
This is the worst company ever! Edited: Aug 26 2022
Summary: Beware of this company. When you go to make a purchase, the system takes your money out of your account even if the transaction is not approved and you have to wait 3-10 business days before you are refunded. This has happened to me twice and the company blames it on a technical issue. There is no consideration or acknowledgment for their negligence and the overall company I believe is FRAUD..... Please beware don't do business with this company.
Positive: NONE!
Negative: 1. Fraud!
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2. Poor customer service
3. Misrepresentation
4. FRAUD! -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Awful company Date: Aug 15 2022
Summary: Awful. Honestly the worst payment method i’ve ever encountered. please if you are planning to buy, don’t waste your hard earned money on this BS.
Positive: Nothing. I am a very understanding person and will give credit where credit is due. But this company has no pros whatsoever. I tried to think of the smallest pro to write, but honestly can’t find one thing that’s good about this
Negative: Very difficult to use. Definitely attempts to steal your money. If you need to pay, please do not use this company. Very unprofessional and not at all legit.
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