Alternatives to ServitiumCRM

vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms. Avoid departmental silos. They are a productivity killer. Holistic CRMs are a powerful tool that can improve the efficiency of every business area. BPMN Engine This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors. Artificial Intelligence Integrated algorithms can make your organization more efficient and effective through: - automatic tickets, leads classificators Lead generation chatbot Chatbot for internal and external support OCR vtenext automates marketing, pre-sales, sales, customer service, and project management.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

TXTImpact is a leading Mass Texting and Business Messaging Service provider, offering reliable and cost-effective communication solutions for businesses of all sizes. The platform is designed to simplify messaging, enabling users to send mass text messages, bulk MMS campaigns, SMS polls, surveys, appointment reminders, and more with ease. TXTImpact caters to a wide range of industries, including retail, healthcare, education, and nonprofits, by providing customizable tools that meet specific business needs. Its intuitive dashboard and user-friendly interface make it ideal for both tech-savvy and non-tech-savvy users, streamlining workflows and saving time. With advanced features like real-time analytics, message scheduling, automation, and seamless integration capabilities, TXTImpact ensures effective engagement and reliable delivery. Comprehensive support, including a knowledge base, tutorial videos, and responsive customer service, further enhances the user experience. Whether you're launching marketing campaigns, sending notifications, or improving customer interactions, TXTImpact offers a scalable and trusted solution for all your business messaging needs.

Natively built and operated on the Salesforce platform, QHSE is the fastest growing Enterprise Quality, Health and Safety Management System. Unified QHSE solutions combine EQMS with EHS to help customers of all sizes deliver high quality products and services in a safe and sustainable manner. They reduce risk, inefficiencies, and inefficiencies, while protecting their customers, employees, and brand.

SmartKarrot, a cloud-based solution for Customer Success & Account Management allows teams to manage Customer Growth (Expansion/Retention & Renewal), with a platform focussed on Intelligence & Automation. 1. SmartKarrot is built on Augmented Intelligence and proactive handles complex use cases related to Expansion & Retention. Multiple products, service lines, and geographies. 2. Our customers can scale efficiently with our intense focus on Automation & Playbooks. 3. Our New Age Design with a PLG mindset makes for a great user experience. 4. Our unlimited user packages allow our clients to be truly Customer Centric and enable great alignment within their teams.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Your All-in One Platform for Customer-Centric Digital Transformation Emojot’s all-in one platform allows you to unleash the full potential of your customer-centric strategy by streamlining processes, saving money, and improving the customer experience. Emojot’s tailored solutions support customers throughout their entire lifecycle, from attracting new prospects to nurturing customer loyalty. This allows for unparalleled success in a customer-driven environment. - Improve Customer Experience - Collect feedback in real-time, enabling corrective action for improved satisfaction and loyalty - Enhance online reputation: Manage your online reputation by gaining insights from customer feedback on various review platforms - Maximize revenue: Increase revenue by improving retention, identifying upsells, and advocating. - Streamline operations: Streamline processes, reduce errors, and boost efficiency, productivity, profitability.

Companies choose SuperOffice to help them build long-lasting customer relationships and generate higher and more sustainable revenue. Striving to be more than a cloud CRM provider, we serve as a trusted partner to B2B companies in Europe that want to streamline their processes, become customer-centric and achieve more. With more than 30 years of CRM experience and a commitment to data security, we have the knowledge, expertise and insight to help you throughout your entire CRM journey.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

We are the enabling factor for companies to reduce complexity and improve performance, making them more competitive, agile, and proactive. We create digital solutions that are innovative, flexible, scalable, and green to manage customer journeys - efficiently, safely, and sustainably - and we have a long-lasting relationship. We do not offer single products or tools, but an All-in-One cloud multiservice platform that can be integrated with other ecosystems via API. This simplifies and optimizes business processes and allows remote contract signing with electronic signatures. The All-in-One platform can digitize all business processes to ensure strong relationships and effective interactions with customers, partners, suppliers, and other stakeholders.

Oracle Service allows you to predict customer service needs, automate processes and provide tailored responses. It also balances self-service and assisted customer services models. It provides powerful and intelligent B2B and B2C field solutions that enable customers to get the service they need, when and where they need it. Customers can find answers via your website or digital assistant. Agents can anticipate and respond with relevant details and knowledge. Oracle Service allows you to provide personalized, proactive, timely customer support. You can also empower agents with knowledge and relevant details to anticipate and respond to customers' needs. Your service agents can focus on more difficult or escalated issues by delivering a seamless, personal, and always-on customer service experience using a variety digital tools.

Allow seamless and profitable services for care and repair. Watch your bottom line grow as you increase customer engagement. Prolong integrates seamlessly into your existing systems, with quick setup and instant benefits. Pilot after-sales ROI to increase product sustainability, ensure a modern post-purchase experience and secure a state of the art post-purchase experience. Prolong is trusted by top brands because we are the best in increasing business value and boosting loyalty. Maintenance services can add up to 15% to your average purchase price. Drive your company towards a circular economic model and extend the life of your products while improving your CSR results. Upgrade the post-purchase experience to increase customer loyalty and retention. Product lifespans will increase, resulting in less waste and more value. Increase your brand's commitment towards sustainability by extending product lifespans and reducing waste.

We listen to the customer's needs and offer system consulting services to help them find better business solutions. Small and medium-sized businesses can use the BinCRM Customer Relationship and Workflow Management system. BinCRM allows you to measure the effectiveness and satisfaction of your marketing campaigns, improve customer satisfaction, provide prompt after-sales support, and allow you to concentrate on business growth strategies. It connects technology, people, processes, and systems to improve the relationship between your company and your customers. CRM systems allow for quick and easy access to key customer data. BINCRM transforms such data into information that can be used to make informed decisions and ensure customer satisfaction. All-round increase in productivity, revenue, and profitability.

With powerful HR tools, HR professionals who want to make an impact can deliver a seamless experience for every stage of the employee's lifecycle. We help large and medium-sized organizations deliver better customer, supplier, and employee experiences. Additionally, we standardize and automate processes that reduce costs. Do you want to have more time to create great value for your employees and leaders? You can engage your employees with a personal experience and streamline HR administrative tasks using process automation tools. You want to be able to spend more time creating value that your employees and leaders will love. You can engage your employees with a personal experience and streamline HR administrative tasks using process automation tools. Neocase Software partners with industry-leading companies to provide superior service through personalization, convenience, and to help them achieve their transformation goals through process automatization.

Zed-Service™, a world-class CRM software for customer service, offers intelligent reporting and an analytics dashboard. Zed-Service™, a service management software that is scalable, allows you to keep up with industry growth. Automate your operations and improve after-sales services. Handle field services and warranty management from one platform. Zed-Service™, is primarily for industries that require after-sales service or repair management. To improve profitability and brand image, processes like on-site service, walk-in service, and Return-to–Bench (RTB), can be streamlined easily.

Customer health scores, and other assessments, are largely subjective. They are based on a small number of trivial data points. To be truly data driven, you must use ALL of your data to identify serious signals that can identify risks/opportunities and improve decision-making. Identify trends, predict customer lifetime value, predict the churn, and even identify the next best actions for driving retention and revenue. You can also get access to our data scientists to help you learn and improve. Keep track of the reasons why your customers cancel. You can see which segments of customers are performing poorly and which are improving. You can't keep all your customers forever. Former customers are 45% likely to reactivate compared to new customers. Data science is difficult, but you want to make data-driven decisions. Customer health scores, and other assessments, are largely subjective.

EasyForm is the most reliable and efficient field service management platform. Platform can be used for complex field service apps for data collection. No programming is required. It is simple to create forms for collecting data that have complex functionality such as GPS, barcodes, digital signatures, etc. The workflow engine allows you to customize the building process according to your organization's needs. Report builder can be used to create Excel and PDF reports. You can create bar charts, pai charts, and dash boards. For the management of processes, alerts and schedules can be created. Location intelligence increases productivity and ensures customers visit sites/customers. We know that every company has its reporting requirements and these requirements change in dynamic business environments. No need to write code for every new reporting requirement. Drag and drop interface of EasyForm allows you to create your own forms. It takes just a few clicks to create a new form. You can customize the app with your logo, and choose your skin color.

How can you manage your services in a digital environment? Serviceware. That's how. People expect services that meet their needs quickly and precisely, whether they are in private or professional life. These growing needs are forcing service providers to meet them. Service providers are often facing staffing or cost pressures. Intelligent process control is the solution that integrates service customers with all relevant business units. Serviceware Processes allows you to manage all of your business services. The result? Fast, accurate and reliable service for customers and employees. This will also lead to significantly higher productivity. Features: Automated workflows to increase productivity. Intuitive self service portal for customers. Digital communication across all devices. Hybrid operating model to enable agile IT infrastructures. Optimal integration of your applications. Performance-driven control with real-time analysis

Herbie.ai is a multi-national Conversational AI company. (Part of SunSmart Global, 15+ years in enterprise solutions). Digital Transformation of Enterprises Virtual Assistants with Voice Enabled to Automate Business Cases Franchise expanded to 6 countries. Instant connects you with 12+ social media platforms.

Clarivate Customer Experience Services (CX), formerly CustomersFirst Now was founded on the principle of all businesses putting customers at the heart of their business to ensure success both financially and operationally. We help companies put customers first, and do this with urgency. Every customer interaction is an opportunity for a customer to be delighted or disappointed. Knowing what is working and what is not is crucial to your success. Our program is applicable to both B2B and B2C businesses. It results in higher revenue, better retention rates, and improved margins. Our data-driven approach will help you identify the top drivers of churn as well as customer pain points. Then, we will help you develop actionable opportunities to drive financial and CX results. CFN Insight is a leader in customer journey mapping software. We offer the most advanced visualizations and reporting, action scorecards dashboards, insights, and reporting.

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.

HappyFox is a customer support and help desk software that's practical and easy to use. A robust support ticket system, self service knowledge base, and community forums will help you reduce chaos and organize your support process. Convert email, chat, phone, and web requests into tickets to organize them. A powerful smart rules engine can handle complex and redundant workflows. A ticketing system that can analyze your support process data. You can create your own custom fields, workflows, and personalize the support experience. HappyFox Help Desk gives customers a single experience and will increase customer loyalty and retention. It allows you to quickly and accurately understand your customers' needs. Every business today needs customer service management software that facilitates seamless communication between customers and agents.

ezdesk is a comprehensive platform that allows businesses to offer exceptional customer service and manage customer issues, requests, and inquiries. This tool is vital for businesses of any size to improve customer satisfaction, streamline processes, and maintain positive brand image. AI algorithms can automatically categorize and tag incoming tickets according to their content. This allows for better organization and prioritization. AI can predict high-ticket periods by analyzing historical data. This allows support teams to allocate resources and manage staffing levels proactively. AI algorithms can intelligently route tickets to the appropriate department or agent depending on the nature of their issue.

Hubflo, the AI-powered client portal for professional & creative service providers, is growing at a rapid pace. Create a beautiful and branded client platform in 60 seconds with AI. This will streamline client onboarding, and help you deliver your services like an expert. Customize it with 10+ tools (File Sharing, Contracts, Approvals, Client Messaging, Tasks, Billing..) and Integrate 500+ external tools. More than 20k business, clients, and contractors use Hubflo every day. Don't let process overwhelm you and prevent you from delivering an excellent client experience. Impress your clients by offering a customized, automated onboarding process. This will ensure a smooth delivery of services and collaboration. Hubflo helps you to increase client satisfaction and retention by reducing client emails, phone calls and meetings.

Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning. We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance. Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.

Automating communications can convert visitors into customers. Automate the process and let the bots engage customers with context-based messages. Self-service is a way to empower customers. KB tutorials, step by step guides, advisory bots, and real-time chat can reduce customer service costs. Every visitor should be a repeat customer. Engage bots, knowledge base, chat on-demand, and knowledge base create a great customer experience. You can quickly resolve customer issues with full-featured task managing. Your team will find everything easily and keep it organized. Real collaboration in real-time. Automate interactions with your website visitors. Your website visitors can access on-demand content. Promote your product via targeted engagements. Inform website visitors about your products and services. Your clients can benefit from content management services. Your client's lead generation is enhanced. Improve conversion rate via targeted engagements.

EventManager is the complete solution for companies and organizations looking to improve customer relations and after-sales service. The complete software can be rented and is accessible via the internet (SaaS), or you can also use it in project mode (custom-development). CRM modules - Outlook synchronization, document sharing, collaborative work, surveys, emailing campaigns, business follow-up and event management all available on the same platform. We support our customers in their success and sustainable growth, from prospecting to conquest to loyalty building through multichannel order taking to collection and transfer of accounting. Our technical and functional experts will help you set up a simple, effective and efficient software solution. We offer a global configurable offer that allows you to structure your entire cycle of organizational management.

Convert any visitor to a loyal customer CCIChat is a free live chat for websites. Your website visitors can now communicate with your customer service team. This tool empowers your sales team to convert more visitors into customers. The CCIChat Agent Dashboard gives you a complete view of your website visitors and triggers automation to contact your visitor, generating new leads with every interaction. Our messaging system allows you to provide live support for your website visitors and generate leads and sales. CCIChat is designed to increase productivity. It provides quick chat communication and intuitive visitor tracking tools, which allow you to be more efficient. CCIChat offers multiple communication channels, including screen sharing, audio calls, and video calls.

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains. This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed. The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time. Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets. Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

CloudApper Desk, a modern and affordable ticketing application, is designed to help your customers and grow your business. This powerful application streamlines customer service management by providing a powerful dashboard and simplified ticket administration. It also offers the mobility you need for better responsiveness. Capturing and analysing information is crucial for understanding your business. CloudApper Desk allows you to identify common problems, create opportunities to improve your products/services, and strengthen your business. After-sales service is often what defines reputation. CloudApper Desk allows customers to monitor their activities, assign tickets, and receive a quick response from any mobile device. CloudApper Desk makes customer service management easier and more efficient. This information is used for an intuitive dashboard that allows users to see the most recent tickets and the latest replies.

Multichannel communication platform Clienk allows companies to communicate effectively with their customers. Clienk provides solutions for online conversion, mail and telephony, as well as web chat, proactive chat, social media, and web self-service. It improves customer satisfaction, sales, and trust in your business by allowing you to use one web application. Managers strive to achieve more, even if they are forced to do it with fewer employees. The modern consumer does not accept a lower level of service. How can you solve this problem? Clienk solutions will allow your team to work more efficiently. Our all-in-one app allows you to quickly serve multiple customer contact channels, including chat, Facebook, Wechat and WhatsApp. Sales is all about leveraging momentum. Chat is a great way to reach potential customers when they need you.

Facilitating collaboration, secure information sharing, business process efficiency gains for law enforcement agencies around the world. Equiniti Hazell Carr's extensive expertise in remediation resourcing, outsourcing and complaint management has enabled us to create a complete solution for all aspects of complaint management. We can provide a flexible and robust complaint handling platform that can be customized to meet your operational and individual needs. Additionally, we can offer skilled technical resourcing or outsourcing solutions. Our end-to-end solution is available for comprehensive rectification or remediation projects, allowing you to prevent escalated complaints. You can choose from a variety of components to create your customer service experience.

Zervicio.com provides cloud-based After Sales Service Platform for enterprises to automate customer support services. Zervicio allows customers to interact with service teams in real-time. Agents, Service Managers, and Customers can all stay connected from anywhere. Zervicio is an after-sales system that allows you to track and manage your service requests. The price of delighting customers is managing your own time slots and team members. Zervicio can help you put your dreams into action by providing personalized service to your clients. Your service manager will be able to make quick decisions regarding a service request and can direct his field force as quickly as possible. Zervicio's Knowledge Repository is the most powerful - you deploy and educate, you gain knowledge, and you build experience. Manage Service Cloud is accessible from anywhere.

ACF Technologies is a leader in providing advanced appointment, event and queue management solutions. Our flagship platform Q-Flow empowers businesses to manage and optimize omnichannel customer journeys while streamlining back-office processes. ACF has over 20 years' experience in the industry. They use a four-step process, which includes listening to understand business objectives, designing tailored solution, building with precision by Agile-qualified engineers and analyzing performance based on data-driven insights. Our solutions are tailored to a variety of industries, such as government, healthcare, financial service, retail, telecommunications and education. We also cater to DMVs. ACF's services include online appointment management and virtual queueing, digital signage, Business Process Management, and more.

Live video chat, screen takingover and user monitoring allow you to win more customers and provide better support. Get insight into the buying process of your customers. Receive notifications when customers visit high-value pages. You can chat live with customers 24/7. Learn how your customers found you site. Start the buying process with your customers personally. ServiceBell integrates seamlessly with Intercom to allow rich interactivity, including screen takeover and video chat. ServiceBell integrates seamlessly with Calendly, so customers can easily schedule a meeting with your team. Clearbit Reveal integrates with ServiceBell to notify you when high-value prospects visit your website. To learn how ServiceBell can empower organizations of any size to build better relationships and customers, request a demo today. ServiceBell works with any website, regardless of its framework or language.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

Smart information is key to leading with smart information. This software includes digital spare parts catalogs, service information system (SIS) and portals. Quanos SIS.one is a new service information system that allows you to digitize and optimize your after-sales services as a manufacturer or operator of machinery and equipment. Quanos SIS.one allows you to link all the relevant information about your machines and plants from their source systems and then present them to everyone via a user-friendly interface. This includes maintenance staff, service technicians, support staff, and customers. Our software for service information systems helps machine manufacturers, equipment and plant operators increase their service business. Our software is used by operators of vehicles, plants, and machines to manage spare parts and maintenance. Quanos SIS.one links all relevant information from the source systems such as ERP, CAD and DMS.

Extrabat Paysage, an online management tool for landscape professionals, combines a powerful CRM (Customer Relations Management) with the functionalities of an ERP (Enterprise Resource Planning) to provide a complete solution. Extrabat natively integrates supplier catalogues (Betafence and Cupastone, Excelgreen and Loxam). ), imports from both your customer file and your old articles database (Ciel Ebp, Api etc.). A single software suite now integrates accounting, customer relations, after-sales support, agendas, cash register software, and many other functions. Extrabat Paysage Online Solution meets all your needs for prospecting, sales, and management of your maintenance interventions. It also manages production costs and invoices all functions that optimize the performance of your gardener/landscape gardener activity. This allows you to work as efficiently in an office environment as it does in mobile situations.

eGain chat™, allows you to provide real-time chat support to website visitors. Visitors can communicate with agents via text messages, files and web pages. They can also access knowledge base articles and knowledge bases to help them answer their questions, both proactively and reactively. It is rated #1 by analysts and has been helping businesses transform their chat customer support experience for over a decade. The live chat software is an integral component of eGain’s customer engagement software suite. It seamlessly integrates with other social experience, web experience and contact center applications within the suite. eGain Chat is a combination of companion products that offers endless service and sales opportunities.

JulieDesk guarantees flawless organization and management of all your appointments right in your calendar. Juliedesk offers digital communication and social media management services that can be tailored to your business. Paul and his team can help you manage and improve digital communication through different tools, such as LinkedIn, Facebook, and Google My Business. Paul and his team are the masters of social media. They will manage your online strategy to help you acquire valuable SQL, and, of course, new clients. This AI-based solution is 100% AI-based and designed to optimize the scheduling of sales and HR teams. Do you need to manage high-volume 1-on-1 meetings? Teddy is the right choice! Time-slot proposals, follow-ups and event creations. Let Teddy handle all of this so that you can concentrate on more important tasks.

Whaticket is an integrated CRM platform that centralizes all customer communications, including WhatsApp, Facebook Messenger and Instagram Direct, into a single interface. This allows businesses to manage their interactions more efficiently. It allows multiple agents to work simultaneously on the same WhatsApp number. This improves response times and customer satisfaction. The platform has advanced automation capabilities including chatbots to answer frequently asked questions, and mass messages for information, promotions, or reminders. These tools improve marketing and customer service strategies. Whaticket offers team management features that facilitate organized and controlled workflows between agents. Whaticket offers a unified solution to businesses that want to optimize their customer engagement process.

PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.

The hotel industry is one the most competitive and fastest-growing sectors. It is becoming more difficult to build loyal relationships with guests and attract new guests as guests become more digitally-savvy and price-conscious. This is where hotel CRM software can help. This software can help you improve your sales, marketing, and customer service and increase customer satisfaction. The CRM can be used to unify all inquiries from all channels, including booking engines, travel websites and web forms on your site. It creates a complete guest profile, stores all communications and visits, and keeps a record of them. It streamlines your marketing campaigns with the ability to create targeted, data-driven outreach and promotional emails for both your business and your private guests. It also provides transparency in your financial transactions and automates the generation and payment of invoices and quotes.

Things5. The IoT platform that is powerful. For OEMs and brands. Things5 platform is designed for customer applications, R&D, and improved after-sales service. It uses analytics data to empower R&D. Connect your products. Domestic appliances. Professional tools. Industrial machinery. Vans and vehicles. Medical instruments. How does it work? All analytics data in one location. Things5 centralizes data from all devices to enable 360deg services. This includes apps, big data analysis tools, reporting, and tools for the service. Ready-to-use platform capabilities. Things5 offers a complete backoffice that allows you to monitor your products and manage your users. Trusted technology. To ensure the highest security standards, we work with industry-leading partners who use cutting-edge technology. We are currently in compliance with OWASP guidelines as well as GDPR requirements. Complete suite of tools. Monitoring of status in real-time. Device activation and mgmt

AfterSale CRM is a comprehensive application for field service designed to streamline the management Annual Maintenance Contracts, technicians and spare parts. It has features like real-time tracking, dispatching technicians, scheduling efficiently, and managing spare parts inventory. The platform is designed to improve operational efficiency and customer satisfaction through tools that allow seamless coordination between back-office operations and field service teams. AfterSale centralizes service-related data to enable businesses to monitor performance metrics and ensure timely service delivery. It also allows them maintain accurate records of customer interaction and equipment maintenance histories. Keep track of contract information, renewal dates, service history, and other details to ensure timely support for customers. Manage your spare parts inventory efficiently within Aftersale.

We want to make it easier for consumers and distributors to have a smooth after-sales experience. Intelligent management will optimize the upgrade of your returns and lower your logistics costs. The ease of returning and transparency in the follow-up of each file will ensure that your customers buy with confidence. Revers.io is a platform for distributors and brands that want to use a state of the art solution to manage returns. Your buyers can easily return their products online through an easy-to-use portal. The platform automatically applies your after-sales procedures to every request. Revers.io allows you to transversally process your return files, from store to ecommerce. Finally, you have all the information you need to manage after-sales and make proactive decisions.

Gensys X software is a BSM and ITSM solution for service providers and IT departments. On-premise or in the cloud, proactive and predictive management of traditional IT on-premise, private cloud infrastructure, and hybrid cloud solutions. Gensys X has the fastest implementation, the fastest commissioning for use, and the most efficiency. Gensys X, the #1 Agile Business and IT Service Management Software, is available today. Business Service Management, IT Service Management, IT Monitoring? Gensys X allows you to choose the right combination. Gensys X includes ITIL processes such as the Service Desk, Service level manager, and 24x7 Support Manager. Gensys X also includes BSM. The business objectives are the primary focus. BSM and ITSM are built on advanced IT monitoring.

Sunrise IT Service Management is a comprehensive platform to manage today's process-centric IT organization. Today's IT department acts as an organizational enabler and business supporter. Help desk software can manage a wide range of operations and processes to ensure successful technology investments. Sunrise IT Service Management software provides an end-to-end solution to support your organization's goals, not just IT departments.

CogniSaaS is an enterprise SaaS platform that focuses on customer service and enables faster time to value. It reduces the use of silos of software; improves collaboration between customers and internal stakeholders; tracks hundreds of projects and prioritizes them for value delivery through data visualization, visibility and accountability. Differentiators 1) Visibility - Get effortless visibility at different levels - tasks, use cases or modules, projects and clients - Know which clients, projects, and use cases are going off track and progressing via alerts and progress 2) Accountability - Get single screen snapshot of revenue at risk, who is responsible for what & accountability - View them how you like, with various view options like Kanban, Gantt chart, list view 3) Customer-Centric Prioritization - CogniSaaS helps you with Customer-Centric Prioritization of implementation tasks & product roadmap - Automate onboarding with templatization for projects and use-cases for tracking customer business outcomes - It also gives leadership teams visibility of revenue impacts 4) Collaboration with Customers - Collaborate with customers via magic link to give them updates about their projects without login