Seraph Description
Seraph is an IT support management system originally created for IT support companies. It allows them to track and manage their support cases for both retail shops and business clients. It is fully web-enabled and uses the most recent programming languages and techniques. It is packaged as a VirtualBox image, so it can be installed and up and running quickly. This modular system can be used for any support business. In addition to the core modules, it can be adapted and expanded with additional modules from its open source libraries. Seraph can be hosted on your own servers or we can host it on our cloud servers. We handle maintenance and backups so you can focus on your business.
Pricing
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Software Assistance
Year Founded:
1996
Headquarters:
United Kingdom
Website:
www.seraphhelpdesk.com
Media
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Product Details
Platforms
SaaS
Windows
Mac
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online
Seraph Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management