Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
QuickFMS, a cloud-based facilities management software platform that provides your business with a modular system for automated management of your day-to-day business and infrastructure processes.
It's a one-stop destination for organizing, structuring, and running your business and infrastructure for maximizing your company's efficiency and performance. Whether you are an MNC or an SME, we ensure an all-around result for your company by helping you achieve a smoother operation.
We offer different product modules that can be implemented individually or as a full suit to manage specific areas or departments helping you concentrate more on your business activities and generate immediate ROI.
Description
Seraph is a sophisticated Customer Support Management System that was initially crafted for IT support organizations to effectively oversee and monitor their support tickets for both retail and corporate clients. It incorporates the latest programming languages and methodologies, making it entirely accessible via the web. To facilitate quick deployment, we offer it as a VirtualBox image, allowing users to get started swiftly. This modular framework is highly customizable for various support enterprises, and beyond its essential modules, it provides the flexibility to expand with additional components sourced from its open-source libraries. Users have the option to host Seraph on their own servers, or alternatively, we can manage it for you on our cloud infrastructure. We handle all aspects of maintenance and backups, enabling you to focus solely on growing your business. This ensures that you can deliver exceptional customer service without the hassle of technical management.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
QuickFMS
Founded
2015
Country
India
Website
www.quickfms.com
Vendor Details
Company Name
Software Assistance
Founded
1996
Country
United Kingdom
Website
www.seraphhelpdesk.com
Product Features
Contract Management
Buy Side (Suppliers)
No
Completion Tracking
Yes
Compliance Tracking
Yes
Contract Lifecycle Management
No
Electronic Signature
No
Full Text Search
No
Government Contracts
No
Pre-built Templates
No
Sell Side (Customers)
No
Specialty Contracts
No
Version Control
No
Workflow Management
Yes
Energy Management
Benchmarking
Yes
Bill Audit
Yes
Bill Database
Yes
Bill Importing
No
Budgeting & Forecasting
No
Compliance Management
No
Contract Management
Yes
Cost / Use Reporting
No
Emissions Monitoring
No
Energy Price Analysis
No
Facility Scheduling
No
Greenhouse Gas Tracking
No
Load Control
No
Load Forecasting
No
Meter Tracking
No
Risk Management
No
Weather Normalization
No
Fixed Asset Management
Asset Budgeting
No
Asset Lifecycle Management
Yes
Audit Trail
No
Barcoding / RFID
No
Depreciation Management
No
Disposal Management
No
Document Management
Yes
Inventory Tracking
Yes
Tax Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
IWMS
Asset Management
Yes
Lease Management
Yes
Maintenance Management
Yes
Project Management
No
Room Scheduling
Yes
Space Planning
Yes
Sustainability Management
No
Maintenance Management
Asset Tracking
Yes
Billing & Invoicing
No
Calibration Management
No
Dispatch Management
No
Inventory Control
No
Inventory Management
No
Key & Lock Management
No
Mobile Access
No
Planning Calendar
No
Predictive Maintenance
No
Preventive Maintenance
No
Purchasing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
Yes
Preventive Maintenance
Condition Monitoring
Yes
Inspection Management
Yes
Maintenance Scheduling
Yes
Mobile Access
No
Predictive Maintenance
Yes
Purchasing
No
Reminders
No
To-Do List
No
Vendor Management
No
Work Order Management
No
Rental Property Management
Credit Check
No
Expense Management
No
Online Payments
Yes
Owner Portal
Yes
Tax Management
No
Tenant Management
Yes
Tenant Portal
No
Tenant Screening
No
Vacancy Tracking
No
Website Management
No
Space Management
Change Management
No
Design Management
Yes
Floor Plans & Maps
Yes
For Offices
Yes
For Retail
Yes
Occupancy Management
Yes
Planogramming
No
Shelf Planning
No
Space Reservation
Yes
Usage Tracking / Analytics
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes