Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Meraki Insight empowers IT administrators to enhance the user experience by significantly speeding up the process of identifying network or application issues. The efficiency of cloud applications depends not only on a robust and well-structured local area network (LAN) but also on the effectiveness of the service provider's infrastructure, the wide area network (WAN) or Internet, and the remote software-as-a-service (SaaS) application in use. Overwhelmed IT teams gain valuable insights and experience a notable decrease in troubleshooting efforts, allowing them to concentrate on the genuine sources of user dissatisfaction and deliver quicker and more effective solutions. This swift resolution of issues provides IT professionals with extra time to address the core priorities of their organization. To utilize Meraki Insight, a collector is necessary for data gathering, and the Meraki MX platform can seamlessly be upgraded to serve this function. As data traverses both LAN and WAN interfaces, deep packet inspection enables IT to identify the fundamental cause of issues, offering straightforward visibility into performance throughout the entire process, thus further enhancing operational efficiency. Ultimately, this holistic approach not only streamlines troubleshooting but also leads to an overall improvement in service delivery.
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
meraki.cisco.com/products/meraki-insight/
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Product Features
Network Troubleshooting
Alerts / Escalation
No
Bandwidth Troubleshooting
No
Change Management
No
Configuration Management
No
Connectivity Management
No
Data Visualization
No
Historical Audit
No
Mobile Network Troubleshooting
No
Network Analysis
No
Network Monitoring
No
Product Features
Network Troubleshooting
Alerts / Escalation
No
Bandwidth Troubleshooting
No
Change Management
No
Configuration Management
No
Connectivity Management
No
Data Visualization
No
Historical Audit
No
Mobile Network Troubleshooting
No
Network Analysis
No
Network Monitoring
No