Rent Manager Reviews

Summary: Rent Manager is so easy to use that I pretty much figured out the basics in a few days without any training. The best part about it is that it has so many features and quality of life improvements that are always being updated. It's not only easy to use, but easy to teach for incoming employees. And most of all, if you have questions or pain points in using the software, the support teams are always available to help.

Positive: I always rave to new employees that I train that Rent Manager is super easy to use and to learn and the feedback I get from seasoned employees confirms that. There is so much customization, as well! And the support teams are all amazing.

Negative: The only things that I don't like about Rent Manager are that sometimes the integrations with other softwares are hard to get set up. I also don't love the maintenance turn process set up. I think it needs to be a bit easier to use.

Summary: Whomever created this program needs a prize! Thanks for a program that even an elderly person can understand and navigate. I love all of it!

Positive: A functional program that suits the needs of our company and if we run into a problem we can call the techs and they help so much. The record keeping from this program is great and after learned, the program can be navigated with ease.

Negative: Nothing so far. I have not run into anything that has been negative and I truly mean that. Thanks Rent Manager

Summary: Excellent. The system is set up to accommodate small to large companies and every type of usage that any company might need. Most importantly to me is the phone and email support that is not only quick BUT 99% friendly, knowledgeable, and willing to go the extra steps to help users

Positive: The product is extremely robust - more than our office will use but only because of our unique spot in the RE industry

Negative: There is no way that the user can modify the reports. There is a charge to make any changes to the provided reports.

Summary: Very positive. The software covers a variety of management needs including accounting, reporting, and a lot more.

Positive: Very useful and relevant to the type of property we own.

Very good. Michael is extremely good at his job.

Negative: It is a lot and there is a lot to take in, just takes a good amount of practice.

Summary: Fantastic! Great software. I've used Rent Manager for almost 20 years and it's so useful for property managers.

Positive: Michael was thorough and informative throughout the entire migration process. I'd highly recommend him for future training.

Negative: That our advertising pics didn't transfer automatically.

Summary: Always an anxious experience implementing new software, but it was pretty simple to navigate the software. I look forward to easing into full use of the platform in the future.

Positive: Ease of implementation - Easy to navigate and use video tutorials available - Implementation specialist always helpful and available throughout setup period.

Negative: HOA features could use improvements to be more applicable to needs.

Summary: Great overall experience during implementation. Michael Cobb was incredibly helpful. We had lots of unique problems that he helped solve with ease. He also submitted several service issues and feature requests on our behalf.

Positive: Has all the accounting features you could want. You can even take care of accounting for management companies by setting up an additional "property." The integration of Zego's ePay feature automatically accounts for online payments, drastically reducing the time it would normally take to manually deposit checks in the bank and "deposit" them in Rent Manager.

Negative: We own a campground with MTM tenants who all show up on different days of the month, staying for various lengths of time. This software will only post recurring charges once a month, insteading of posting each charge on the day it's due. Likewise, it would be a nightmare to set up late fees and Accounts Receivable automations based on different due days; you would need a separate automation for every day of the month for each task. To circumvent this problem, we have to adjust all of the tenants to the same rent due date and prorate rent at both move-in and move-out. Unique situation that probably wont apply to most customers, but turned out to be a headache for me.

Summary: Overall we could not function as a company without this software. We have looked into many others and this one always outshines their competitors.

Positive: We love RM, we use it daily for everything from Residential to Commercial property management. Our favorite thing is being able to upload quickly into the software.

Negative: Not many cons of the software. The only thing would be it sometimes doesn't load as fast as it usually does.

Summary: Great software overall with lots of features that any property manager would greatly appreciate! Though it is a bit outdated on the UI side, it still functions better than the majority of their competition.

Positive: Great software with a great support staff! The features are fantastic such as owner statements, paying bills and creating tenant profiles with payment portal links.

Negative: Some accessibility issues that the software can greatly work on such as font sizes and overall dated look.

Summary: Overall I absolutely love this software and I know I'm not even using it to its fullest capabilities. They keep updating and upgrading to ensure that they're changing with the times. Even with those changes, the basic items don't change, they're just making it better and offering more!

Positive: Super easy to use and navigate. They offer online tutorials and even guided tutorials. They have awesome integration applications. Customer Service has been AWESOME! I've used them for almost 15 years. WAY better than Yardi!

Negative: I do wish they would have more inventory tracking options.

Summary: Great, I don't hesitate to call even if its a silly problem.
Always quick to figure things out. Easy

Positive: The techs are always so nice and easy to talk to.
They get the problems solved quickly.
There is no language barrier.

Negative: Making sure you select the correct prompts when you call.

Summary: I enjoy the tech support. They answer smiling and are up spirited through the call. Every time my need is met.

Positive: I love the software, tech support, and some of the newly discovered toys such as the letter writer with triggers, makes life easier.

Negative: I have yet to find anything about the software I don't like.

Summary: I am a huge fan of Rent Manager both as a user and administrator. Highly recommend Rent Manager for both single-family and multifamily property needs.

Positive: Their customer service is unparalleled, I have called in multiple times with different questions and issues. They have handled every single communication with professionalism and promptness. It is easy to navigate and to learn quickly.

Negative: Building reports out can be timely and costly; however, it is beneficial to have exactly what you need in reports.

Summary: If you don't attend the user conference you are doing yourself a disservice!
I am not a huge fan of Express but I am using it part of the time and trying to learn the differences. I am sure it will work out.

Positive: The automation and integration provided by Rent Manager is excellent. Its how we can manage in excess of 500 doors with 3 people. I would recommend it to anyone.

Negative: Nothing. Any issue brought to them is resolved quickly.

Summary: Overall, Rent Manager has truly transformed the way I approach property management. Its user-friendly interface, robust features, and exceptional customer support make it a must-have tool for any property manager looking to streamline their operations. I wholeheartedly recommend Rent Manager to anyone in the real estate industry looking to take their business to the next level.

Positive: As a property manager, I've encountered numerous challenges in the past, from tracking leases to handling maintenance requests efficiently. However, since integrating Rent Manager into my workflow, these challenges have become a thing of the past. Rent Manager is an all-encompassing property management software that has revolutionized the way I operate.

One of the standout features of Rent Manager is its intuitive interface, which makes navigating through the various modules a breeze. Whether you're managing residential properties, commercial spaces, or a combination of both, Rent Manager's customizable dashboard allows you to tailor your experience to suit your specific needs. From rent collection to lease renewal reminders, every aspect of property management is seamlessly integrated into a single platform.

Rent Manager's robust reporting capabilities are another highlight. With just a few clicks, I can generate detailed financial reports, occupancy summaries, and maintenance histories. This level of insight not only helps me make more informed decisions but also saves me valuable time that would have otherwise been spent compiling data manually.

Negative: Initial learning curve due to extensive features.
Integration limitations with certain third-party software.
Missing a few features but I have requested these and hope the RM team will incorporate in future.