Alternatives to RedRoute

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

Allow humans to communicate with AI in any language, for any purpose. Businesses can automate their calling processes at a lower cost. Employees can be freed from boring and repetitive tasks so they can focus on creative work. Our solution has been the best choice for our clients in the ever-changing competitive marketplace. We have a dedicated data-protection module to mask sensitive data during integration in order to ensure that our clients' data security is our top priority. We also offer SIP-level phone number rotation, and other security measures. Offering clients the most valuable, game-changing product is the best way to be successful in SaaS. We spend most of our budget on improving the technology behind our voice-assisted communication.

You can build a relationship with your customers using the various channels and devices they use to communicate with you company. Let them have the same amazing experience through all of them. All calls, chats and emails from all your company's service channels can be managed through one interface. Integrate telephony, CRM and ERP systems to give your company complete attention. Our chat-bots, voice-bots and other tools allow you to provide automated experiences to clients across multiple channels. All communication channels can be managed by your company. Each interaction will become a success story.

Kore.ai enables enterprises worldwide to harness the power of AI for automation, efficiency, and customer engagement through its advanced AI agent platform and no-code development tools. Specializing in AI-powered work automation, process optimization, and intelligent service solutions, Kore.ai provides businesses with scalable, customizable technology to accelerate digital transformation. The company takes a model-agnostic approach, offering flexibility across various data sources, cloud environments, and applications to meet diverse enterprise needs. With a strong track record, Kore.ai is trusted by over 500 partners and 400 Fortune 2000 companies to drive their AI strategies and innovation. Recognized as an industry leader with an extensive patent portfolio, it continues to push the boundaries of AI-driven solutions. Headquartered in Orlando, Kore.ai maintains a global presence with offices in India, the UK, the Middle East, Japan, South Korea, and Europe, ensuring comprehensive support for its customers. Through cutting-edge AI advancements, Kore.ai is shaping the future of enterprise automation and intelligent customer interactions.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

73% of customers believe that customer experience is important in their decision-making. A conversational AI-based chatbot can help you transform your customer experience to the next stage. The conversational chatbots at Engagely.ai deliver a positive customer experience on any platform and in the customer’s preferred language. Worldwide, there are more than 2B WhatsApp users! Engagely's Conversational Artificial Solutions will help you be there for your customers. Engagely's largest messaging app allows you to stay connected with customers. You can answer customer questions, send important notifications, pay bills, or just engage with prospects to convert them into leads. Engagely conversational bot for customer support automates inbound and outbound calls for customers. It uses state-of-the art speech recognition technology to make the conversations human-like.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

Brightmetrics™, is not another call center reporting tool. We help your team gain valuable insights into the performance and impact of your contact centre by identifying key indicators and metrics. Brightmetrics' business intelligence is built on call center analytics, which provides insights based on historical data that can help you and your team strategize better and make data-driven decisions. Brightmetrics historical analysis is never older than an hour, but some situations require up-to-the minute metrics and reporting on your call center's performance. Real-time analytics allows you to see your agent's activity and customer interactions in real time.

Inforobo is the first voice-enabled automated information assistant bot platform platform. It also offers an artificially intelligent response system in Software as a Service mode. This provides all in one solutions for customer service, sales, website assistance, and natural language interfaces for knowledge-base. Your website visitors can engage in automated conversations via the Inforobo bot platform. This allows them to chat or simply talk to the virtual assistant using speech to text and speech to speech features. The bot, or virtual agent, acts as a guide and provides answers to customers, helping them make shopping decisions and seamlessly increasing your sales. Inforobo's artificial Intelligence provides front-line support, so your customer service staff can focus on more difficult tasks.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company. Enhance omnichannel collections with ProAgent, an AI-powered language agent designed specifically for consumer finance, ensuring consistent, compliant, and high-quality interactions around the clock.

The most comprehensive contact center solution available on the market will improve your customer experience and optimize your company’s time and resources. All communication with clients can be managed from one platform: phone, email and WhatsApp Messenger, Messenger, web chats, SMS, web forms, online forms, or app stores. You can create a unique contact record and then forget about it. The cloud environment allows you to work from any device that has browser access. This protocol offers great sound quality and ease-of-use. Multimodal automatic dialing allows you to make more calls and get them to your destination faster. You can choose from progressive, predictive, or preview dialing to boost your campaigns. Intelligent routing allows you to manage inbound calls easily and productively. Voicemails, voicemails, and integration with outbound channels can all be managed from the same desktop.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

Replace your customer service by an AI phone agent. Replace your customer service with an AI phone agent that looks and sounds like a real person. The AI agent is available 24/7 and can speak to 1000s of customers at once. It answers all questions and informs them about the status of their order. Select language, voice, gender and environmental sounds. Also, choose voice speed, voice stability, engagement and more. Tell the agent what you want. You can customize the task templates to suit your needs. The AI can transfer a call to the correct person if a call requires a human. You can review everything from call recordings to transcripts to extensive analytics. Please contact us if your needs are greater than what our plans provide, or if custom features or integrations are needed. We can create a custom plan. Our AI assistant is designed to improve your ecommerce business by managing incoming calls so that your customers feel valued and heard.

AI voice assistants for businesses of all sizes. Callin's AI voice assistants are designed to boost the growth of businesses by handling inbound and otbound customer conversations. Callin AI agents, which are easy to implement and designed for impactful results - are the quintessential additions to your team, incorporating the AI features that you've always imagined. Callin handles both internal and external calls, and responds to calls that are not answered. Human agents are outperformed in converting leads into customers. Our AI voice agents can be customized to meet your specific business needs. Answer every call, capture details of leads, and book appointments immediately. Follow up on incomplete applications and missing documents. Accelerate the process and maximize conversion. Remind your customers of upcoming appointments and payments, or send them important updates. Handle any number calls in the language of your customer's choice.

Machine learning-based speech technologies can be used to automate call centers, monitor quality of service, and perform many other tasks. Use the same advanced technology that powers the wildly popular Alice voice assistant. It's now available for your business. SpeechKit can accurately recognize speech in a fractions of a second. This allows our voice assistants to communicate with ease and quickly. Choose the version that is right for you. The full version creates an intelligent voice assistant, while the adaptive version gives a voice to your brand in a matter of a month. A solution for customers who want to control their own infrastructure and speech processing. SpeechKit ML models are now available for deployment to your infrastructure. We offer hybrid deployments and 100% on-premise deployments of sensitive traffic. The service can recognize audio formats such as MP3, LPCM and OggOpus.

No coding is required to create AI voice assistants that can make outbound calls and answer inbound calls. They can also schedule appointments 24 hours a day. Forget expensive machine learning teams and lengthy development cycles. Synthflow allows you to create sophisticated, tailored AI agents with no technical knowledge or coding. All you need is your data and your ideas. Over a dozen AI agents are available for use in a variety of applications, including document search, process automaton, and answering questions. You can use an agent as is or customize it according to your needs. Upload data instantly using PDFs, CSVs PPTs URLs and more. Every new piece of information makes your agent smarter. No limits on storage or computing resources. Pinecone allows you to store unlimited vector data. You can control and monitor how your agent learns. Connect your AI agent to any data source or services and give it superpowers.

Our AI Chatbot and Voicebot platform will help you improve customer experience. Floatbot, a hybrid platform that allows for the development of both Chatbots and Voicebots within hours, is one of very few worldwide. Automate 80% of your call center operations using hybrid Voicebot/Chatbot. Enhance your customer experience and improve your CSAT score. Our AI Chatbot platform and Voicebot platform can help you improve customer experience. Floatbot, a hybrid platform that allows for the development of both Chatbots and Voicebots within hours, is one of very few worldwide. Your response to their voice. Speech recognition in vernacular languages is available on the Floatbot platform. 10 languages, 100+ dialects powered by 100,000 hours of voice. You can create your own chatbot workflows with Voicebot Floatbot's No Code platform. It allows for rapid development and deployment using an advanced bot builder.

Scale your front desk operations and seamlessly onboard them to answer every call. You don't need to have any experience with prompt engineering. To help you get started, we provide templates and demo agents. Our enterprise plans also include hands-on support in creating and testing agents. We have the most natural AI voices to deliver human-like conversation. You can select the voice that best suits your needs. We have already integrated with leading CRMs, and we have a knowledgebase where you can upload documents. Bolna is an open-source production-ready framework that allows you to quickly build voice-driven, LLM-based conversational applications. Automate your customer conversations with AI voice agents that sound like humans. Bolna allows you to create your own functions.

An airtual assistant is a chatbot that can answer questions and provide assistance to users on their website. It is interactive and human-like and can be used 24 hours a days, 7 days a semaine. The virtual assistant (also known as VA, virtual agent or chatbot) can be contacted by customers just like any other human agent. Thanks to a variety of AI technologies, including machine learning and reasoning, the chatbot not only understands what the customer is saying but also what their intent is. eGain's chatbot is a frontline support tool that allows customer service staff to focus on more difficult tasks. The VA acts as a guide and helps customers navigate the website. Virtual assistants can answer any questions and even help with shopping decisions. If necessary, the virtual assistant can escalate seamlessly to agent-assisted channels such as chat.

Herbie.ai is a multi-national Conversational AI company. (Part of SunSmart Global, 15+ years in enterprise solutions). Digital Transformation of Enterprises Virtual Assistants with Voice Enabled to Automate Business Cases Franchise expanded to 6 countries. Instant connects you with 12+ social media platforms.

Zoom Virtual Agent is a conversational AI solution that uses machine learning and natural language processing to understand and resolve customer issues instantly. Zoom Virtual Agent is available 24/7 on multiple support channels, allowing it to provide a fast, personalized experience for customers, reduce the number of calls and handling times for human agents and save significant costs for organizations. Zoom Virtual Agent integrates seamlessly into various CRM, chat and contact center platforms. Zoom Contact Center is our video-optimized CCaaS that helps businesses deliver prompt and accurate customer experiences. Self-Service Experience Knowledge Base Articles Searchable - Community Forums - Mobile Optimization - Personalization Self-Service Platform Branding Automation - Artificial Intelligence - Integrations Responses Customization - Control - Route to Human

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

Agent4 is a virtual agent powered by AI that enhances your phone communications. It replaces traditional voicemail systems and provides intelligent, customizable voice interactions. It allows you create personalized voice experiences for your business or mobile phones, allowing an intelligent agent to place or answer calls using your voice or content, while integrating seamlessly into your existing systems. Key features include answering questions, assisting in booking meetings, listening to voicemails and providing summaries. You can monitor your calls in real time, connect immediately or receive voicemail summaries that include sentiment analysis. Agent4 filters out robocalls so you are never bothered by them. The platform allows for multiple users per agent and is therefore suitable for teams. It also offers different plans to suit different needs, ranging from simple call screening workflows to complex call handling workflows.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

Intalk.io, a multi-channel call center software solution in India, is equipped with enterprise-grade communication capabilities. Intalk.io combines all communication channels, including voice, email and SMS. It is centrally managed and manages all customer experience management platforms. Cloud Contact Center Software allows you to have a seamless experience. Our state-of-the art solutions make it easier to manage the workflow. This solution is perfect for those who care about customer experience. Intalk.io makes sure that your customers have a smooth experience when interacting with you. Call center management software that helps you overcome any hurdles and establish stronger customer relationships. A happy customer will spread the word about your product/service and it is the best way to market it. Your business will grow if you are focused on providing a better customer experience.

Send or receive millions per day of phone calls using programmable voice assistants that sound and feel like humans. We serve sectors such as real estate, healthcare and logistics, financial services, alternative information, small businesses, and prospecting. Data collection and qualification from consumers, small businesses and anyone in between. Call website visitors as soon as they submit a form to further qualify them and then live transfer them to a salesperson. Offer a 24/7 customer service agent to answer questions and collect contact information to call later. When a certain condition is met, you can transfer calls to a live agent. Integrate your APIs into phone calls to inject live data and select from our voice library or create a voice copy. Sign up, send your first call, test your agent and create a robust conversational path. Your agent can fully automate both your inbound and your outbound phone calls.

Welcome to TENIOS, the cloud communications provider of the Apifonica Group. TENIOS is German-based and specializes in cutting-edge AI voicebots and telephony solutions for businesses. Their mission in short words: Bringing Conversational AI to the world. Their passion for automation unites a team of experts in Cloud Technology, Telephony, and AI to help businesses automate communication and related business workflows. TENIOS Voicebots handle outbound and inbound calls, call back leads, pre-qualifiy them, instantly update CRM data, and create reports to scale customer communications. The comprehensive telecom-platform offers services such as virtual phone numbers, intelligent call routing, interactive voice response (IVR) systems, SMS, RCS, and a robust Voice API for seamless integration of voice applications. With over two decades of experience and hosting in Germany, TENIOS ensures reliable and scalable communication solutions tailored to meet diverse business needs.

Manual quality management processes can be costly and ineffective. Verint's Quality Bot automates quality programs to save money, improve quality and reduce compliance risks. Start today to see 5x ROI. Does your quality management program work? If you only screen a small number of calls, you may be able to hide non-compliant interactions, which could lead to fines, lost sales, or worse. Verint can help. Most contact centers review only 1 to 3% of their calls. This severely limits your capacity to identify risks, manage quality and comply with regulations. Verint Automated QM can automate your entire quality management process, helping you achieve better compliance. Evaluate calls, identify noncompliance, and assign coaching for 100% of voice and SMS interactions. This will give you a deeper understanding of your organization's service standards and compliance.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

FrontDesk, a chat widget that you can add to your website, uses AI-powered text and voice calls to help and answer your customers. It uses ElevenLabs conversational AI, and securely stores all your data as an agent's knowledge base. AI agents can assist your customers in a variety of ways, including answering questions, assisting with bookings, and more. FrontDesk automates your customer service. AI conversation in real-time allows you to efficiently handle customers. A widget that allows you to chat with an AI agent and make voice calls from your website. Hire super-intelligence agents to be your frontline business. Automate your customer service with AI. AI agent that is fully customizable and controlled. You can customize the system prompts, upload your knowledge base, collect data and more according to your needs. Easy to use & secure. All uploaded data will be stored securely. Install the widget on landing pages and manage your knowledge base in minutes.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

Thoughtly helps companies build and deploy AI voice agents that sound like humans in just 17 minutes. Welcome to the future. Detailed reports, A/B testing, and comprehensive analytics will help you make better decisions. Thoughtly's real-time data visualisation and performance metrics allow you to optimize your communication strategies, understand the behavior of customers, and increase conversions. Your Thoughtly agent will sync with your calendar and work with callers to find the best time for a meeting. Coordinate effortlessly. Every call is an opportunity. Your Thoughtly agent won't miss a lead call, as they will intuitively direct them to the best point of contact. Every time, perfect routing, ready to convert.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

Improve customer satisfaction by focusing your teams on high touch interactions. Solve customer problems without agent intervention. Automate repetitive tasks for your teams, both on-call and after-call. Start with a limited call volume and collect feedback easily. Deliver 24/7 service with no queues, even in the event of a spike in calls. Automate repetitive calls to increase productivity. Simple requests can be handled without the involvement of your agents. Free up time for your team to engage in high-touch interactions. Increase customer satisfaction by phone. Transform your contact centre in depth to win the war for customer retention. Combining human and AI to serve your customers better. AI can help you maximize the productivity of your team and achieve your operational goals. Create memorable experiences for your customers and differentiate your brand in the long term.

We use realistic voices to create genuine connections with customers, resulting in better results for your business. 97% of customers won't know they're speaking with a robot powered by artificial intelligence. Over 30 neural AI voices which mimic human emotions. Call history, transcriptions & recordings in real-time. 24/7 automated inbound and outbound call management. Accurate messages to ensure perfect conversations. It can be integrated into your existing workflow in 3000+ ways. AI voice agents can be used to manage all types of calls, from sales to customer service. They are cost-effective and efficient. The most cost-effective and intelligent solution for your company. Sales teams struggle to reach all their leads quickly. With a voice agent, you can automate outbound phone calls for sales teams and close clients during telephone calls. Automated lead outreach is available 24/7 to ensure you never miss a sale opportunity. Increase conversion rates with timely and consistent follow up on every lead.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

STELLA, a digital voice assistant with artificial intelligence, can answer an infinite number of calls at once, route calls, answer frequently-asked questions, and schedule service appointments. CSI can be improved while reducing costs. STELLA Automotive allows your customers to achieve their goals without having to wait on hold or become frustrated. STELLA will answer your phone on the first ring. STELLA's team of scientists and engineers created conversational AI for car dealers and their customers. STELLA makes it easy to save time, retain employees, and delight customers. STELLA is one of the most intelligent AIs in automotive and she continues to improve. STELLA's cost is not increased as she takes on more calls for your dealership because there are no minute fees. STELLA is an easy-to-use technology that is non-disruptive and simple to implement and manage in your dealership. STELLA does not require your employees to change their processes or spend any time learning how to manage or use it.

Contact Centers such as yours can use our Quality Assurance Platform to improve customer, agent, and user experience in order to thrive. We'll give you personalized recommendations on how to improve your QA. Unifying customer feedback, performance data, and text analytics will help you quickly identify the conversations that need your attention. Integrate and fetch conversations, survey data, and performance data into the best connected QA and improvement platform. To highlight compliance and CX issues, auto-score 100% of chats, emails, and calls. Create your own signals and filters and send them to your QA team for root-cause analysis and deep dive evaluation.

Whelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support

Crescendo solves the most difficult customer service issues with an end-toend CX platform that features advanced AI and a worldwide service team. You will provide excellent customer experiences at a reduced cost with guaranteed results within weeks. Imagine a customer service agent who is fluent in 56 different languages, available 24/7, and performs like your best service representatives. Our AI assistant is fine-tuned for your brand's voice, knowledge base and customer service goals. It adapts to these and escalates complex issues to human experts. It's constantly improving thanks to its built-in quality assessment. This ensures that your service will only get better with time. This powerful service can be up and running within days, not weeks.

Vocodia is revolutionizing contact center technology with next-generation conversational artificial intelligence technology. An advanced software AI that automates and streamlines your contact center operations. DISA is the competitive edge that will take your business to the next level. It's perfect for cold calling lead generation, pre-qualification, and regulatory compliance. DISA can help you drive sales, sign up customers, and promote promotions with the efficiency of a machine. It also reduces overhead costs and improves your customer experience. You can drive sales, sign up customers, and promote promotions with the efficiency of a machine. All this while reducing overhead costs, and improving your customer experience. DISA is a 24/7/365 service that works around the clock and never takes a break. It can cold-call and pre-qualify endlessly, or call with reminders or scheduling questions. DISA speaks with natural-sounding voices.