Brightmetrics Description
Brightmetrics™, is not another call center reporting tool. We help your team gain valuable insights into the performance and impact of your contact centre by identifying key indicators and metrics. Brightmetrics' business intelligence is built on call center analytics, which provides insights based on historical data that can help you and your team strategize better and make data-driven decisions. Brightmetrics historical analysis is never older than an hour, but some situations require up-to-the minute metrics and reporting on your call center's performance. Real-time analytics allows you to see your agent's activity and customer interactions in real time.
Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Brightmetrics
Year Founded:
2010
Headquarters:
United States
Website:
brightmetrics.com
Media
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Product Details
Platforms
SaaS
Type of Training
Videos
Customer Support
Phone Support
Online
Brightmetrics Features and Options
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