Alternatives to Re:lation

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Pumble is a team chat app that allows teams of all sizes to collaborate - clearly, easily, instantly. Pumble is a free collaboration and communication hub available to unlimited users, with unlimited chat history, unlike other team chat apps. It will help teams cut down time wasted on messy emails. Employees can use private, direct and public channels, send messages in threads and mention colleagues or groups for instant notifications. Free plan offers voice and video calling, but paid plans - aimed towards professionals - will let you share screen during the calls. You will have more freedom to control the workspace, manage roles and permissions. Pumble helps you manage non-desk employees, daily operations, communication and human resource management. Pumble’s paid plan include features like: Customizable sidebar Guest access More file storage - 10GB per team member Pumble works in a web browser but you can also download it to your mobile phone or computer, it's compatible with Android, iOS, Windows, and Mac. Avoid messy emails, keep your communication organized and improve productivity with Pumble.

Control your entire business from one place Manage your entire project lifecycle, from sending quotes to collecting invoices. By having sales, delivery, and financial information combined - you’ll have a complete overview of results and progress in real time. Plan and forecast your resources Know when to bring in more work and spot resource shortages before they happen. Make proactive decisions on outsourcing or hiring. Balance your team’s workloads - no more burnout for some while others sit idle. Make sure you’re profitable Completing your projects is important, but what truly matters is whether your company is making money. Understand which clients, projects, services or teams are profitable and which are eating into your margins in real time. Know when to work more efficiently, charge more or cut costs. Collaborate where work happens Access every file and conversation in the correct context - whether it’s a customer, a project or a task. Stop spending time on status updates and chasing documents. All information is just one click away at all times.

InfinCE, a digital workplace platform to manage your end-to-end business operations and enhance the employee experience. It is a smart collaboration and remote working platform hosted on a secure private cloud that can easily integrate with third party apps/software's to empower employees to collaborate and work from anywhere. InfinCE is equipped with all the essential collaboration, communication, and productivity tools for businesses to manage employees, customers, business communications, and project management. It's fast to set up, easy to use, and a budget-friendly platform with exclusive features like: Virtual phone system to streamline your business communication. Customizable dashboards with smart tiles for complete data visualization. Curated marketplace with many open-source and commercial business software. Guest users can view dashboards, share files/documents, and collaborate with the team, customers or partners, without being part of InfinCE. Smart video calling experience with multiple screen share and simultaneous document editing. Centrally control your IT assets with stringent access controls.

Censhare is a Universal Content Management Platform that centralizes and automates all content processes. This allows our customers to create engaging content across all channels and gives them the freedom to share it with others. censhare is a platform that has content at its core. This allows for central management and global sharing of information, regardless of the channel, touch point or customer expectation. Companies can grow by leveraging the creativity of their employees to create great content that meets the needs of their customers. This is what we call Universal Content. Censhare provides all the capabilities you require, all on one platform that uses powerful semantic database technology and search technology. Users can find digital assets quickly and intuitively and work with them in a most efficient way.

You can easily manage the accommodation at your venue with one integrated solution. All information is stored in one place, from the moment you assign a room to the moment your customer checks-out. You can make quick and accurate decisions while utilizing operational reports to improve customer service and operational efficiency. All aspects of your customer's stay can be managed from the booking stage to the check-out. You can view all of your catering options, including bedroom and meeting rooms, on one screen. This allows you to respond quickly to any inquiries. You can view detailed customer profiles and extensive analysis in order to improve rate management. Integrate quickly and easily with KxConferencing and online KxB&B. EPOS call logging and financial systems to reduce duplicate entries. To maintain consistency and manage promotions prices and discounts, you can record rates previously negotiated.

Theum is cutting-edge software that fuses advanced knowledge management technology with generative AI capabilities to create an unparalleled platform for automating and controlling your organization’s knowledge processes and at the same time maximizing the value of your knowledge assets. Theum enables you to: - Streamline and automate complex tasks such as aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from diverse knowledge silos - Provide instant access to the precise, detailed knowledge required for any task via advanced, multilingual semantic search bolstered by a unique, intelligent context guidance system - Equip users with the full analytical and generative power of ChatGPT, seamlessly integrated into your knowledge and available for immediate use - Enhance knowledge quality and efficacy by analyzing user engagement, access trends, emerging needs, knowledge hot points, and more - Mitigate scalability issues in AI development and the compliance risks of unmonitored knowledge flows and the accidental use of unauthorized knowledge

Enterprise knowledge management software for better service. AI-powered knowledge management software improves agent-based and self service support. A knowledge-sharing culture will improve customer service. Spread the power and knowledge within your organization. Every member of your company should have access to a central repository that allows them to share and retrieve support information. A multi-channel user experience that is meaningful and engaging. Combining AI-enabled searches, user-friendly interfaces and gamification to deliver the best customer experience. Engage customers by keeping your knowledge bases current and complete. Interactive dashboards provide insight into the health of your knowledge and provide information about knowledge base effectiveness, adoption, and usage.

Easy self-service and agent efficiency can be increased by sharing current and relevant knowledge. The SAP Knowledge Central solution from NICE by NICE can streamline support activities and increase customer loyalty by consistently delivering the most current product and service information across multiple channels. You can access your self-service portals, search engines and communities from anywhere. Contextual knowledge support for customer services agents. Reporting built-in to identify key customer behavior and search trends. Integration with SAP Service Cloud allows for fast resolutions. Customer satisfaction can be improved by providing the right information, when and where they are needed. To provide the fastest access possible to the right information, create search-engine optimized content. Reduce contact volume to improve customer service efficiency. Intelligent, contextual knowledge management can help customers resolve their problems faster.

The flexible Collaboration Suite is designed to help you create efficient teams. SmartShare provides all the information you need about what's happening in one central system. The famous Company Overview feature displays all information about a customer on one screen. It includes ongoing projects, contracts, offers, and other details. SmartShare creates structure in the way people work together and share information. The centralization of information in the shared environment makes it easier to collaborate between teams and colleagues. Customers report a time saving of approximately 1 hour per employee. A sophisticated integrated access rights management system ensures that information is only available to those with sufficient access rights. Access rights can be managed at multiple levels: individual, team and binder. Projects, documents, and so on. Emails can be managed in a shared environment which results in a significant productivity boost and efficient collaboration.

Semos Cloud Employee Communications is designed to improve internal communication and employee involvement within organizations. The platform provides a comprehensive set of tools including internal communication, surveys and insights as well as a modern intranet and document generation. The internal communication feature allows for the creation and management impactful campaigns. It also allows audience targeting and personalization so that messages are delivered to the right employees. The platform offers instant SMS updates for deskless workers to ensure timely and efficient communication. The surveys and insights component provides a library of customizable questionnaires to facilitate employee feedback and sentiment analyses. The modern intranet is a central hub for the company, streamlining communication. It provides multi-channel access and personalized features with smart notifications that boost productivity and connectivity.

Talisma Knowledgebase empowers customer service staff by giving them instant access to critical information at the heart your operations. This will reduce operational costs, improve business efficiency, and grow your business. Talisma Knowledgebase allows service and support teams to continuously capture, create, refine and refine knowledge solutions as part their daily workflow. Once solutions are approved and uploaded to the knowledgebase they are immediately available for sharing across functional areas and multiple channels including email, chat, phone, and the Web. Users can easily tailor content delivery for different audiences by using content rules and branded templates for knowledge articles.

StandupWizard facilitates collaboration and communication, ensuring that your entire team stays on the same page. StandupWizard automatically shares team members' standup reports to a central channel for everyone to view. This helps them stay accountable and transparent. Reduce the number of meetings needed each day to streamline the standup process. Your team will be able to spend more time working towards their goals with fewer meetings. StandupWizard includes a powerful dashboard that gives insight and allows you to filter through all reports over time. This allows managers and stakeholders to see the whole picture and quickly identify any roadblocks or challenges. It can be difficult to find a meeting time that works well for all your team members due to the many time zones and irregular schedules.

The workshop management solution. All your operational data can be captured and centralized. To create a rich and shared field knowledge base, all data from field tours, audits and problems can be combined in one tool. You can connect your teams and increase information flow. Teams save 50% time by completing action plans on time. Dynamic visual management and standardised methods (SIM. QRQC. Gemba) allow you to take control of the entire factory. Take ownership and accountability of your production teams. Our analysis tools make it easy to identify the most common problems, detect performance gaps early, and make better decisions every day. We help you deploy your production sites fabriq, which will ensure quick team buy-in as well as fast results at all levels. Join over 300 industrial teams to accelerate your digital transformation.

Aide is a customer service platform powered by AI that automates and enhances support workflows on various channels. Aide uses generative AI models to automatically classify customer inquiries, create responses, and create workflows for repetitive tasks. It offers real-time support to agents by suggesting answers, automating common questions through bots and providing relevant guidance based upon previous tickets. Aide features smart tagging for accurate categorization. It also helps agents maintain consistency through centralizing standard operating procedure in one place. It also supports chatbots that can answer questions independently and seamlessly transfer complex issues to human agent. The platform integrates seamlessly with popular helpdesk software like Zendesk or Front, ensuring a smooth deployment. Aide's automated response reduces response time, increases agent productivity, and improves the overall customer experience.

Marketing and sales software are crucial. Our crowdsourcing technology will improve your communication and cross-selling. Using our crowdsourcing technology, you can simultaneously run A/B testing marketing campaigns and your HR department receives efficiency ideas from employees. AlphaGen can do all of this. AlphaGen offers a variety of contact methods to reach your target audience. We recommend that you use multiple channels to reach your target audience, unless you have restricted access. You can use links to invite customers and employees to take a survey or to submit ideas. Customers can share your public pages to increase engagement. Invite customers and prospects to respond to custom-generated emails from you. AlphaGen handles it all. Perfect for public outreach. QR codes are great for engaging people, from bus stops to restaurant tables. Our social media links can be shared and are compatible with many popular applications. Your campaign will be displayed in the message or feed along with a description of it and a preview image.

CollaborateCloud is a collaboration platform that helps businesses increase productivity through collaboration, data management, and workflows. CollaborateCloud can be customized to meet your needs. Businesses are all about people. Product and process are the key. Good execution and quick turnaround directly relate to efficient coordination among the people, streamlined process and easily accessible product information. CollaborateCloud brings together the 3Ps to facilitate information flow. To enable fast communication and collaboration, connect employees, suppliers, partners, and executives from multiple locations. Dynamic forms and workflows allow you to collect, collaborate, and manage business data and processes. Keep track of everything with custom reports and dashboards. You can customize and add data widgets to your dashboard with charts & graphs. Multiple filters can be created to allow you to filter for different data views or data sets. Be notified about aberrations. Easily identify bottlenecks and other issues.

Track progress towards company goals using the apps you love, Slack, or any other channel. Share metrics, activity, and trends. Celebrate your wins. Grow. Droyd is easy to set up. By pulling data directly from the source, you can aggregate your business metrics. Engage your team by sharing metrics when and where it matters. Your business metrics will be able to be sourced from a single source. A central repository for all your operations will improve ownership. Different people, different habits. Combine metrics into simple reports and decide where and when it should go. You get better results with less hassle. Droyd tracks milestones, and surfaces trends to help you work together more effectively. Slack automatically displays progress against previous periods or objectives. Connect any data source. Connect any data source. Send to your preferred channel. Instant provisioning of metrics and report cadences is possible.

Communicate offers hosted and premise-based multimodal communication solutions that use interactive text, voice and email. Communicate solutions are designed to help organizations in complex scheduling environments and processes. They also work with customers in higher education, utilities and healthcare. Your staff receives an automated interactive notification via text, voice, mobile app, web portal, and email. This allows schedulers to manage multiple shift calls simultaneously and fill shifts efficiently without having to make lengthy phone calls. Employees can text or call to report absences or lateness, and also provide details about when they will return to work. Kronos system updates in real time so managers are informed immediately. Instantly send mass notifications to your workforce.

Empower your team by providing structured channels. Find answers to your questions all in one place. Automatically map and find experts within your company. Earn badges and rewards. SylloTips is an integrated knowledge-sharing tool that uses artificial intelligence to maximize the dissemination of skills and information among employees. It revolutionizes the management of knowledge by integrating tacit knowledge from users with structured data from your company through its intuitive channel structure. SylloTips is a platform that allows companies and institutions share knowledge and expertise with their members. It is an innovative software that allows users to access a central repository of information and to contribute to it. Users can ask questions, search for relevant information, and receive answers based on the platform's collective wisdom.

People expect businesses to communicate digitally in their personal lives. You should be able to meet their needs at the point they need you and provide support in the channels they prefer to keep them coming back. You can quickly see what customers are thinking and provide context to help you understand their needs. Customers don't want help from someone who has to jump through hoops. With intelligent virtual assistants and knowledgeable live agents, customers can be assisted in a more intuitive way. Reduce unnecessary repetition by customer and agent and eliminate ambiguity through CoBrowsing.

Vibe.fyi is a powerful digital signage software designed for workplace communications. Our platform helps communication teams inject new energy into their messaging to grab attention and drive desired behaviors. Using a multi-channel approach, Vibe ensures that key messages stay top of mind for your distributed workforce by leveraging digital signage screens, screensavers, web browsers, and mobile devices. With our extensive template library and plug-and-play content, you can significantly reduce content production and management time by up to 80%. Vibe's Snackable Learning Framework© is a game-changer, increasing long-term message retention and recall by delivering pre-loaded messages over time. We also offer a range of workplace integrations, including SharePoint, Power BI, Yammer, Facebook Workplace, Google Docs, and social media channels, so you can bring your workplace messaging to life. Our data integration capabilities save you valuable time, and combined with our easy-to-use templates, allow you to achieve a next-level workplace experience without draining your resources. Choose Vibe.fyi for a more dynamic, effective, and engaging approach to workplace communications.

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

Flash Meetings. Manufacturing process issues can be difficult to identify. As a result, neither short-term nor long-term priorities are set to improve the manufacturing process. This interactive touch screen is designed for lean interactive meetings to facilitate continuous improvement product thumb 2 10'. It can be used to identify issues and track progress using mobile devices product. Interactive touchscreen with embedded lean analytics (Top Losses, Productivity Index, OEE Analysis). Quick Kaizen implementation and following workflow Real Time issue detection, and setting priorities based upon impact. Flash Meetings Flash Meetings Manufacturing process problems are difficult to identify. As a result, neither short-term nor long-term priorities are set to improve manufacturing. Instructions and input. Instructions & input Orders and task fulfillment create information gaps during product assembly phase. It is difficult for Line Managers and Line Supervisors to work together.

Talisma Chat and Cobrowse allows organizations to communicate with their visitors in real-time using powerful text dialogue and collaborative surfing. Agents can interact with multiple visitors simultaneously while providing immediate attention and personal attention to improve the visitor's online experience. Talisma Chat and Cobrowse give employees single-click access and a complete view of all customer interactions. They can quickly respond to queries using a knowledgebase that includes FAQs, response templates and Web links. Talisma DCEP chat triggers chat sessions based upon a pre-defined set visitor behaviour. This means that your visitors will receive a chat invitation whenever they visit your site or display certain browsing characteristics. It improves customer experience, reduces operational costs associated with customer service, decreases abandonment of shopping carts, and increases conversions.

Collaboration, communication and efficiency are key. All your files, communications, and people are securely stored in the cloud. Start now for free. Access to all your files, communications, and knowledge is always available. In an easy-to use workspace, you can share information, knowledge, and ideas. You can collaborate with your clients and team members in one place to work on and comment on files, content, and materials. You can improve workflows, increase productivity, and get more work done. Your clients, team members, and partners can be connected and engaged to create a transparent and productive workspace. Keep your clients informed about projects and updates. It is easy to manage departments, organizations, and projects. Responsive and beautiful design. You can work on your desktop at work, browse on the way to work, or use a tablet to collaborate with others. You always have a powerful search function at your disposal: Quickly find important files, messages, or pages.

Boardmix is a digital whiteboard with AI enhancements that facilitates team collaboration and idea visualisation. It uses AI to generate images, flow charts, mind maps and presentations. This helps in making rapid business decisions through tools such as SWOT analysis and business model canvas. Boardmix facilitates brainstorming and idea-sharing with its support for up 500 simultaneous collaborators. It has a variety of visual formats, Kanban boards for task-management, and a library of plugins for different use cases. Boardmix is a digital asset management tool that allows you to upload and centralize various file types. You can also embed boards into websites or third-party applications for external sharing. Even if you are not an artist yourself, boardmix can help you communicate effectively with your team and boost their creativity.

The most reliable and simple-to-use audio, web conferencing and video conferencing service that brings together today's teams. All your meeting needs covered: Audio conferencing HD video conferencing and screen sharing Operator-Assisted Events Livestreaming and event webcasting Mobile app for iPhone, iPad and Android These features include: Audio and video recording for meetings Join a meeting with just one click and a PIN-less URL Calendar integrations allow you to create invites and schedule meetings. In real-time, view and manage attendees and privacy settings File transfer and IM chat International conferencing with local dialing in from 70+ countries For seamless account management, use the intuitive admin portal

Activate your Frontline Team with the Power to Take Action. Rever's SaaS platform allows you to align, empower, recognize, and reward your frontline team members in order to drive continuous improvement. It's more than just cost savings. Activating Rever taps into creativity and intelligence of frontline human capital. Safety: Everyone must take responsibility for it. Quality: Identify and address problems at the source. - Delivery: Keep a constant eye on avoiding slowdowns. - People: Increase employee engagement across all teams. Operational performance can be improved across your company. Get started today. Your frontline is still waiting. Find the right people to work together. Learn from others in the company. Gamification to reward and recognize. Campaigns to align all.

Built for Multi-store Retail & Restaurant Brands - Taqtics provides a comprehensive management platform to help brands ensure compliant and consistent store operations. Key Benefits • Digitize and automate to improve productivity and communication. • Consistent Experiences for Customers: Maintain a consistent look and feel, as well as service. • Effective Operations Management - Manage the day-to-day operation of multiple stores. All-in-One software solution - • Task & Checklist Manager • Digital Audits & Reports • Issue Ticketing • Visual Merchandising Execution • Training & Assessments Asset Management Attendance Tracking Live Chat • Notice Board Taqtics helps retail and restaurant brands gain visibility and control over their daily operations. This allows them to make better business decisions, streamline processes, increase productivity, as well as ensure consistency in store operations.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Welcome to ehabilis. This tool will increase the speed of your organization. It introduces a new model for continuous, interactive training and professional learning that recognizes professionals who add value to the company. eHabilis allows you to create a global teleworking platform, integrating videoconferencing to host online seminars, group meetings, and digital tutorials. Interactive, friendly training content that adapts to all devices. Collaborate Through a gamified learning platform that encourages collaboration and overcomes challenges. Share Information Using multiple channels to exchange and value the knowledge of others in a climate that fosters trust and healthy competition. eHabilis is a software that helps to improve the efficiency of talent development, training and collaboration within organizations. We improve traditional training processes by implementing a global approach in knowledge management.

You will have all the tools you need for engaging with professionals. Lifester facilitates communication, encourages feedback, and fosters creativity, which can lead to better ideas and a higher bottom line. You can create any number of teams for any reason. Each team has its own group chat room that is automatically generated. You can share messages, voice, files, and tasks in real-time. Do not rely on multiple parties' messy email threads. Lifester is your partner. Create engaging Projects with embedded videos, charts and spreadsheets. Invite selected people to view the project and interact with it, or distribute it to the public to promote your company and services.

Remote work. Your office is wherever you are. In the post-Covid-19 era, distributed teams are the new norm. The concept of central office operations is obsolete. Why should you be any different? You can stay connected to your team and keep your productivity high by using the right apps, regardless of where you or your team are located. Zoho Remotely allows you to work remotely. We have gathered the best interconnected web and mobile apps to help you and your team collaborate, communicate, and be productive. Remotely's suite allows you to conduct all of your business communications online, whether you're hosting a meeting for the team, a training session or a sales presentation. You can create channels and manage multiple chats, or hop on an audio or video call with your team. Chat allows you to share files, convert messages into tasks, and much more.

Viewabo is an innovative visual support platform designed to assist businesses in troubleshooting product issues remotely through live video. Using a simple link, support teams can connect with customers and view their product issues via the customer’s smartphone camera, facilitating faster and more accurate solutions. Viewabo’s features include pausing the video for clarity, recording sessions for training, and real-time collaboration to speed up issue resolution. The platform is ideal for tech support teams, reducing the time it takes to solve complex problems and improving customer satisfaction by making support more interactive and efficient.

REFLEKT Remote helps you to ensure business continuity, improve operations efficiency, and solve talent shortages. Our enterprise-ready Remote AR solution connects front-line workers with service technicians and provides them with secure, on-demand expertise. Live video collaboration allows you to solve problems quickly and easily by instantly connecting with an expert or colleague. Just one click is all it takes to establish a secure, live session between smartphones, tablets, smart glasses and desktop computers. ABB is a major industry player that uses the white-labeled Remote Insights solution, enterprise features such Area Management to solve problems faster and easier. ABB Ability Remote Insights(c), which improves the service quality in ABB divisions by leveraging mobile devices, Head Mounted Displays, and other technologies to solve complex problems, is a key component of ABB Ability Remote Insights.

KxConferencing, the best event planning software for managing academic venues, is a must-have. KxConferencing can be configured to meet your business needs. It will manage all stages of the event logistics, from the initial inquiry, to the generation of proposals, to the allocation of event services, to the production and reporting of invoices. We will help you achieve your goals, whether they are to fill empty bedrooms, increase revenue, or improve student experience. We can help you be more efficient and profitable in this fast-paced industry. When we say 'we understand your business, we mean it. Many of our staff have worked at universities, conference centers, or other unique venues so they are familiar with the challenges you face every day. Combining this with the belief that our teams work together every day, we can quickly figure out how our software can benefit you.

Help me Fix is an advanced repair diagnostic and triage software that uses video and AI technology. It's designed to improve service quality and reduce costs, while improving maintenance management. It's perfect for a variety of industries that want to improve repair workflows and operational efficiency. Aidenn is an AI repairs assistant. Help me fix Resident, Helpmefix Engineer, and our Nationwide Network are semi-retired tradespeople. Help me Fix allows residents to self-fix small repairs using AI diagnostics and computer vision, as well as helpful videos, video triage, job reporting and video triage escalation. It also empowers technicians and contact centre staff to assist residents remotely by resolving problems and increasing the first time fix rate.

Trokt, a cloud-based platform, efficiently and securely manages complex collaborations. Trokt facilitates multi-party collaborations, including collective bargaining, arbitration, mediation, issue tracking, grievance resolution. It allows participants to securely access and participate from any location, any time, using any device. Trokt is the most cost-effective cloud-based platform to manage sensitive multi-party collaborations. Trokt protects all communication between any number team members from any number teams. This eliminates the need for multiple versions of illegible redlined files and replaces the confusion caused by texts, phone calls, emails, and phone calls. The traditional method of collaborating electronically is inefficient and leads to inefficient decisions that are rushed and poorly informed.

Run multiple campaigns on different channels, such as WhatsApp, Facebook Messenger and Google Business Messaging. By establishing a conversational flow, publishing on omnichannel and analyzing every report, you can reap the benefits of sales. Engage consumers and deliver detailed responses in the form rich snippets, while customizing each one to fit any situation. Data visualization and populating data can enhance customer experience. AI chatbots that are constantly improving will power your conversations. Take control of your customer service management by auto-segmenting inquiries to the appropriate agent, triggering handoffs as needed, and taking complete control over your support management. Intelligent assistants can automatically identify the user's intent by using NLP, and then respond with solutions that are specific to their intent. The response is based on pattern recognition and metadata extracted from service providers or databases. Track everything that happens across all your channels to maintain a great customer relationship.

SFTP To Go offers a secure, cloud-based file management and sharing service, leveraging Amazon's cloud infrastructure. It's designed for simplicity and scalability, serving over 1000 clients globally. Security Focused - SFTP To Go supports only secure protocols: SFTP, FTPS, S3, and HTTPS. It provides encryption both in transit and at rest, along with multi-factor authentication to enhance data security. Ease of Management - Users can manage files seamlessly using a straightforward web interface or through popular FTP clients like FileZilla and CyberDuck. The service allows for quick creation and sharing of links, facilitating easy file transfers with partners. Compliance Across Borders - With data centers around the world, users can select their preferred data storage region. SFTP To Go meets GDPR and HIPAA standards and offers Business Associate Agreements with every pricing plan. Cost Efficiency - Premium features at competitive rates, helping businesses improve efficiency without overspending. Reliable Support - Chat support is available to assist users with any questions or issues they may encounter.

Say goodbye to chaos, and streamline your work using a tool which enhances efficiency and organization. Our cutting-edge AI does more than just assist, it also collaborates. Joble's AI understands you and your work dynamics. It can offer real-time translations at international conferences or understand your scheduling context. Joble's interactive tool offers a seamless integration of smart scheduling, project management and to-dos. It's an environment where tasks are not just managed, but mastered. Real-time translations will help you overcome language barriers, while AI-driven insights will be used to guide brainstorming sessions. Then, the meeting can conclude with concrete, actionable next steps. Every meeting becomes a landmark. Joble's advanced AI curates agendas and provides post-meeting analyses. Use our reports to optimize your work strategy, identify areas for improvement, and gauge meeting effectiveness.

OpenText Documentum is a tool that helps organizations overcome the information management challenges of today and create a framework for the future. Documentum helps you streamline content-dependent processes and improve enterprise governance. OpenText Documentum provides a wide range of capabilities to manage and extract value out of content of any type across the enterprise. The industry-leading enterprise content services allow organizations to control their critical information from a single source. This simplifies access to the most current, approved business content. Documentum's case management features combine content with process and automation to create complete case files. This streamlines business processes and ensures greater efficiency, consistency in quality, and faster cycle time. Users can quickly respond to regulatory inquiries and address information requests by keeping their content secure and protected.

Anark connects companies and government agencies to the digital thread. This allows them to achieve new levels of engineering, supplier collaboration, manufacturing operational efficiency and field service optimization. Anark Core transforms technical files and technical data into use-case-specific content. It offers secure access, visual collaboration and work/quality management for supply chain procurement, manufacturing and field service/maintenance operations. Anark helps companies and government agencies connect to their people through the digital thread. This allows them to achieve new levels of supplier and engineering collaboration, manufacturing operational efficiency, field service optimization, and field service optimization. Connect your supply chain to your digital manufacturing thread to improve supplier performance, responsiveness, collaboration, and productivity. Supply chain and procurement leaders can be empowered with supplier visibility, from early sourcing to manufacturing and delivery.

Focus Desk by Focus Telecom offers modern cloud-based service desk and issue ticketing software solutions. Focus Desk is feature-rich and scalable. It allows users to efficiently manage customer issues via a variety of communication channels such as chat, email, SMS, phone, and chat. Focus Desk Ticketing System automatically registers orders, complaints, returns, etc. and resolves them quickly and efficiently. The key features include automatic inquiry registration, ticketing, processing deadlines and inquiry list. They also allow for inquiry grouping, inquiry allocation, productivity monitoring and productivity monitoring.

Aderant Handshake has over 40 business system integrations. This eliminates the need for you to search through multiple locations and systems for data. Handshake simplifies collaboration and sharing within your company by providing both fully customizable and pre-built platforms that aggregate data into a single, easy-to use and searchable application. You can create personalized dashboards wherever your users want to work, including SharePoint, Expert Assistant Professional and Microsoft Teams.

Postpace is a productivity platform that allows writers, bloggers, marketers, and teams to centralise and save time through workflow automations and data analysis. Postpace allows professional content teams to organize, collaborate, and execute multi-channel content-marketing operations using end-to-end workflow automations. It is time-consuming, inefficient, and unproductive to research a topic and compare it with other content. Postpace automates hours of topic research in just two minutes. It also helps you write better content faster. To write high-quality content that is loved by clients, readers, and search engines, you don't need to be an expert in all things. Postpace will give you a detailed report of top-ranking contents, outlines, keywords, questions, outbound URL references, word count and keyword density.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

Customers expect prompt and efficient service when they have critical questions for your business. This is true even if they are dealing with virtual agents. Knowledge Assist is an artificial intelligence and machine-learning tool that helps agents in your contact centre resolve customer issues quickly, accurately, and consistently. Knowledge Assist integrates AI-driven knowledge bases into virtual agents' desktops and contact centers to provide up-to-date, accurate and helpful guidance. Our solution allows agents to understand customers' intent, provide consistent answers across channels, build trust, and drive customer conversations. Knowledge Assist uses AI technology to empower contact center agents with accurate and relevant information in real-time. It blends well-crafted responses, integrates with relevant data sources, and can read documents and internal websites to build an evolving knowledge base that gathers the most relevant information.

Wix Answers is the first industry-wide unified customer support platform. Agents are more efficient, and teams gain deeper insight into their operations by having all support channels integrated into one platform. Wix Answers employs an AI-powered, centralized approach to knowledge management. This makes customers more self-reliant, agents more efficient, and organizations run more smoothly.