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Average Ratings 0 Ratings
Description
ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment.
1. Transform Slack into a central hub to manage requests.
2. Converting customer inquiries into actionable tickets will help you to respond quickly.
3. Automated knowledge bases can be used to provide support for many clients.
4. Slack's conversational ticketing simplifies internal employee support.
5. Support and Customer Success Teams can work efficiently within Slack.
6. Improve accountability and response times.
7. Monitor and manage customer inquiries from a single Slack Channel.
8. Keep your team aligned on all platforms and tools.
9. Boost productivity with AI-driven answers and organized knowledge resources.
10. Integrate seamlessly with existing tools to ensure efficient two-way communications.
Description
Streamlined oversight of ten distinct communication types facilitates sharing and management for the whole team. Various inquiries from channels like email, phone calls, and LINE can be consolidated onto a single screen, allowing multiple users to manage and share them effectively. This consolidated approach to responding to inquiries simplifies operations and supports multiple communication channels, enhancing both the efficiency and quality of inquiry handling. Additionally, the analytical feature identifies response-related issues, ultimately improving business processes and boosting customer response efficiency. This innovative system not only fosters teamwork but also continually adapts to address emerging challenges in communication management.
API Access
Has API
API Access
Has API
Integrations
ClickUp
Freshdesk
GitHub
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Linear
Microsoft Teams
Salesforce
Integrations
ClickUp
Freshdesk
GitHub
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Linear
Microsoft Teams
Salesforce
Pricing Details
$24 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ClearFeed
Founded
2021
Country
Bangalore, India
Website
clearfeed.ai/
Vendor Details
Company Name
Re:lation
Country
Japan
Website
ingage.jp/relation/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing