Alternatives to Qualtrics BrandXM

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Checker is a professional market research solution, that allows for conducting 360-degree customer satisfaction campaigns. Offering a Mystery Shopping platform, alongside a full-fledged application for customer experience management, helps with multichannel data collection, complete operational workflow, and unified reporting tools. Checker offers an integrated market research platform, allowing to conduct Mystery Shopping, CX/VoC, and VoE surveys efficiently: Mystery shopping software; CATI surveys; CAPI surveys; CAWI surveys (Internet surveys, Email surveys, SMS surveys); Retail audit. With excellent customer service and an end-to-end enterprise-level CX solution, Checker has won global recognition worldwide, reaching new partners and clients across 4 continents.

V-Unite, a cloud-based software program that makes it easy to organize high-quality virtual events, conferences, or trade shows, is simple to use. V-Unite allows users to schedule, organize and manage virtual events using a mix of live and pre-recorded presentations. The result? The result? V-Unite allows users to store and distribute their content for future training objectives and future events. V-Unite allows businesses to create and schedule meetings in advance and share them with their participants. It also allows them to upload and present prerecorded content to the meetings and host Live webinars to improve quality and accuracy. When hosting client or corporate events, businesses must incorporate a digital communication strategy.

Brandwatch is a leading Social Media Management and Consumer Intelligence solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Brandwatch offers one of the most unified social media management platforms around. You can discover, attract and engage with customers, and connect social data to what you already know, across departments and channels. You will love the easy-to-use interface, backed by our dedication to stellar support. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics.

ProQuo AI, an AI-powered brand management platform, allows marketers to generate brand strategies, test creative assets, and monitor brand performance in real time. ProQuo has a daily interaction with consumers and measures their opinions about your brand, competitors, and category. ProQuo's AI analyzes all these interactions and generates a personalized action plan that will help you reach your brand's goals, whether it is converting non-users or finding your whitespace. ProQuo is used by hundreds of brands, including Clorox, Harry's and Expedia, Tatcha, Keurig Dr Pepper, and Tatcha.

Sentryc, a Brand Protection Software, is based in Berlin. Sentryc scans more than 120 social media platforms and marketplaces. You can remove infringements in just one click to protect your brand, revenue, and reputation.

Discuss.io is a smart platform that allows global brands and agencies to plan, execute, and share qualitative research conversations at scale. We assist enterprise market researchers, UX specialists, product managers, sales professionals and brand managers in accelerating consumer conversations and streamlining the workflow. Key features include live video interviews and mobile screen sharing, interactive whiteboards and powerful tagging. You can quickly create highlights reels that highlight key moments and save hours of video. We offer a wide range of market research services, including moderation, human translations, recruiting, and program management through our marketplace.

Frontify is a cloud-based brand management platform for creators and collaborators of brands, connecting everything (and everyone) important to the growth of your brand. With Frontify, you can centralize every image, video, logo, icon, or other brand asset in one place. Start a free trial or book a personalized demo to find out why 4,000 brands work with Frontify.

DAM specifically designed for product brands Our new technology uses AI and existing PIM data to automatically organize your digital assets and marketing information, and prepare it for go–to-market. You can instantly increase your sales, ecommerce, and other channels. A beautiful, easy to use content hub, intuitive predictive searching, bulk automations, powerful data outputs/feeds for partners and other users who are in need of your content. TOP 5 Problems We Solve: 1) Digital assets are scattered across multiple locations and are not organized 2) Partners and employees can't find the right content marketing for their company. 3) Inefficient preparation of content for partners 4) Common mistakes in copyright, brand accuracy, and other content 5) Content bottlenecks can reduce sales opportunities

Semeon helps you to understand and prioritize large-scale customer, employee, and marketplace feedback data from any source, including social, reviews, and CRM data. Our platform automatically extracts multi-word concepts relevant to your data, measures sentiment, and generates insightful dashboards. Semeon technology is available in more than 10 languages. Government entities, security and defense agencies, brands, and organizations around the globe rely on it to improve customer experience, citizens' lives, reduce operational costs, and drive growth.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

No matter what, deliver great experiences. It is more important than ever to connect with customers. We can help you with scalable messaging for marketing, sales, and support. Intercom is the #1 Business Messenger for your customers and yourself. Intercom can help you drive growth at all stages of the customer journey. Intercom's chatbots and livechat capture more of your top leads and convert them quickly. With tailored activation and onboarding messages, you can set your customers up for success. Our support solution provides real-time tools and rich insights that will make your customer experience unparalleled.

Askia develops technology to predict and understand human behavior. It is the technology partner choice for visionary market researchers agencies. This includes large international networks (Ipsos GfK, Kantar NNS, BVA and Hall & Partners), small independents, and small agencies with a few employees. Many of these companies have built their research systems on Askia technology with automation and APIs at the heart. Askia offers software for data collection, reporting, and professional services. Data collection: - Online (no cost per complete) - CATI – VoIP, IVR and inbound monitoring, recording, and playback - CAPI (iOS and Android - Mobile/Tablet - Offline interviewing - Advanced data collection projects in mixed-mode (switch mode) API integrations (web Services) Reporting: - Data processing Tracker management Analytics (online and offline). Tabulation (online, and offline) - Dashboards (online)

Alida provides both broad feedback and deep insights from customers so that you can make decisions together, not for them. Alida is the only global CXM platform and insights platform that allows brands to gather and act on both broad feedback and deep insights. Delivering world-class customer service with actionable customer intelligence. Alida is an unfair advantage over some of the most successful brands in the world. By listening to and acting on the thoughts and feelings of your customers and employees, we help you make high-stakes decisions. It's the best way reduce customer churn, create meaningful experience, and discover new market opportunities.

Automated data analysis using datasets from social media. The algorithm can identify patterns, sentiments and trends by training on these datasets. This report helps predict what users really want. Our algorithm helps you identify pain points and opportunities to help you focus on the correct group. Ensure that your campaigns are more effective by targeting the right audience. This will help you stay ahead of competitors and improve your business. Monitor and listen in real-time to social media trends, providing vital information and responses. Enhance your project by gaining relevant insights and creating a competitive advantage in a market that is moving at a rapid pace.

Best for organisations that need the freedom to conduct marker research by themselves, backed by a dedicated in-house support team to supply the best technology, service, partnership and expertise! A fast-growing organisation gaining a strong international foothold. Our young and ambitious team supports more than 300 clients. It is the platform for all your research needs where your audience is always put in the spotlight through the full spectrum of integrated quantitative and qualitative features.

Unique solution that addresses a critical need of agencies, networks, and advertisers. ComplianceMonitor™ provides unique visibility into the actions of email partners and enables businesses to better manage risk, ensure good business practices, and hold partners accountable. BrandAlert®, a platform for brand protection and competitive intelligence, is a discovery platform. It allows you to search over 100 million messages to find actionable insights. These insights can range from the misuse of the brand to the inboxings of your competitors. It is time-consuming, but crucial, to manage seed messages. ListMonitor offers a single interface that allows you to manage your seeds. You can sort, search, filter and categorize them, create alerts, export data, and create alerts. The PartnerIntelligence suite offers unprecedented visibility into email marketing practices. It's a top-level solution to find and vet potential partners and optimize your existing partners.

It is difficult to fill out boring forms. MetaSurvey is like a game. Your customers will find it easy and fun. Gamified surveys allow you to explore your customers. Gamified surveys offer a clean, intuitive and enjoyable swipe experience. Unlimited questions and surveys. Your customers can create the survey they want. Unlimited responses, unlimited insights! Use the Likert scale to get feedback from your customers about shipping and checkout. Manage the results of your customers. A simple and functional survey builder. Intuitive user interface! Send surveys via email, social media, or as part of a website. Make a QR for offline customers Avoid spending 2 hours exploring complicated apps. In 5 minutes, create a survey! You only see the most important stats and graphs and not redundant data. CSV can be used to export and analyze the data. You can edit your surveys in one tab and preview them in another. All changes are automatically saved with each change.

Wyng is a leading Privacy-First Marketing Platform. Wyng is built on a privacy-by-design API and zero-party data API. It makes it easy for brands and enterprises to deliver customer experiences which are always relevant, welcome, and compliant. Wyng is used by more than 250 brands and businesses to build trusting relationships with their customers. Create your own custom interaction or choose from dozens Wyng templates to engage customers, collect data and build trust. More relevant, engaging experiences increase conversion, collect data, build loyalty and increase purchases. Create world-class experiences with your brand in minutes. Instantly personalize and gain insights using accurate, clear zero-party data. Consent-driven, zero-party data produces better results without privacy concerns. Wyng services will help you accelerate your team and use flexible enterprise-grade tools that can keep up with the pace of the market.

The only platform that enables all digital customer experiences. Built to eliminate silos Sprinklr is used by thousands of enterprises around the globe every day to market, advertise and care for consumers via 23 social channels, 11 messaging channels and chat. Why switch from fragmented point solutions and a platform that is purpose-built and unified to support your business? You can leverage the power to collaborate across channels and teams with a unified view and context of your customer to create better experiences for them. Listen to and learn from customers, market, and competitive insights, and then take action in real time. Real-time insight into brand awareness, customer loyalty, brand perception, and user satisfaction will help you to avoid guessing at your brand equity metrics.

Allure Security protects brands by finding and stopping online brand impersonation attacks before customers fall victim. Our patented, artificial intelligence-powered engine finds more spoofed websites, social media accounts, and mobile apps more quickly and with greater accuracy than legacy approaches. Our unique, multi-pronged approach to managed response – blocklisting, decoy data, and end-to-end takedown – significantly reduces the lifespan of a scam and the damage it can do.

Qualtrics XM Platform™ is a system that allows teams, departments and entire organizations to manage all four core experiences of business: customer, product, employee, brand, and customer. It can be used by whole businesses, departments and even entire companies. Qualtrics is trusted by more than 10,000 companies worldwide, including more that 75 percent of Fortune 100 companies and 99 of the top 100 U.S. schools of business. They help to create products that people love, build loyal customers, build a great employee culture, and build iconic brands.

AnyRoad empowers top consumer brands with the technology, insights, and technology they need to deliver world-class live events and experiences. The way consumers and brands interact is changing. Market leaders spend more time online and in person with customers, which results in increased loyalty, higher revenue, and ultimately a higher lifetime value. AnyRoad makes it easy to deliver live experiences and events. We eliminate data silos and empower groups by combining registrations, payments, check ins, and guest communication with real time insights. With customized and repeatable workflows, simplify and scale your experience operations. This empowers teams to do more with what they have. To gain full visibility into consumer behavior, concerns, and delights, collect first-party data from events and experiences. You can quantify and understand the impact of your industry peers and benchmark them against it.

Qualtrics Strategic Design combines sophisticated quantitative and qualitative market research with powerful analytics in one easy-to-use platform. Identify market trends, changing behavior, and unmet need, then take the right steps to create the experiences people want. Understanding the changing market dynamics and consumer behavior. You can manage all your data and market research tools from one system, allowing you to seamlessly execute research projects. You can bring more research in-house, and use technology to complete research projects. Identify promising product ideas early and optimize R&D spending. For accurate insights, target a highly engaged and intelligently segmented group of respondents. Machine learning and artificial intelligence technologies can be used to mine structured as well as unstructured data.

Our Commerce Execution Suite is available to both manufacturers and retailers online. It helps you gather intelligence, take action on it, and drive growth. All from one provider. Our Wiser Values are: Persevere - Take care people Excellence is what you should do Learn, grow, develop - Align, collaborate and be transparent Treat others the way you want them to treat you.

AreTheyHappy is an online solution that replaces many tools used by growth-focused hospitality brands to manage their online presence. * Review Management * Social Media Management * Team collaboration and auto-updating tasks * Smart ticketing surveys * Automated reporting The flexible AreTheyHappy dashboard uses hospitality-specific artificial intelligence to identify key trends and influencer coverage, customer feedback, and in-debt sentiment analysis. Review tagging is based on specifics (i.e. food, ambience, service, etc) All your teams in the office or at your location can be managed with one robust and easy-to-use toolkit. This will allow you to align marketing, operations and your front line team members. Your team can create amazing customer experiences with the out-of-the box combination of Facebook, Instagram and Twitter. Start with a 14-day free trial

Online protection for the top brands around the globe Maximize CTRs, minimize CPCs, and maximize CTRs with identifying and removing unwanted ads from your most popular keywords. You can protect your affiliate channel from abuse by taking down and policing unauthorized ads. Monitor your affiliates' online marketing and protect yourself from brand violations and regulatory risk. BrandVerity analyzes thousands upon thousands of search engine results pages (SERPs) in different geographical locations every day and provides an actionable report on violations. With features such as bulk takedown requests to search engines and pre-populated email templates for non-compliant partners, our tool makes it easy to take actions. Our Customer Success Managers, who are PPC compliance specialists, will assist you in setting up and implementing your campaign to achieve your compliance goals.

One platform. Millions of data points. The path to purchase is now clearly visible. The world's most trusted conversion platform. Our real-time data connects brands, retailers, and shoppers to give you the information you need to make an informed decision. PriceSpider provides real-time visibility into the purchase path and gives you control. We offer actionable insights and practical suggestions to help you grow your brand and increase sales. PriceSpider's range of innovative conversion technology products covers all aspects of retail-purchase through targeted modules that fall under three categories: Conversion Intelligence, Brand Integrity, and Consumer Conversion. Each module focuses on a specific aspect or behavior of the retailer or consumer. The more modules you choose, you will have better insight into where and how your products are sold. This will lead to better marketing strategies and higher sales.

GreyScout is the leading SaaS brand protection platform. If third-party sellers or IP infringers are threatening your brand online, you can protect your brand and combat IP infringement using GreyScout. Our software has a 95% success rate in enforcing IP rights. It helps ecommerce teams and legal teams to take control before it's too early. Take immediate action against grey market sellers, unauthorized sellers and IP infringing activities. GreyScout’s intuitive online platform collects evidence, generates takedowns and makes it simple to report violations and gain control. GreyScout’s 'always-on' monitoring ensures you never miss a violation. Our algorithm monitors all major marketplaces round the clock and alerts you to any unauthorized use of IP. The comprehensive analytics and reporting tools provide you with powerful insight into the scope and impact of IP infringements, so you can make quick decisions.

Our software allows you to easily create, manage, and order local store marketing materials within a corporate identity framework. Multi-site businesses used to face high costs and inefficiency when executing brand-compliant advertising. Our software makes it easy to create, manage, and order local store marketing materials within the corporate identity framework. No design skills required for customization and modification of materials. To order custom printed items, use editable templates that are made just for you. One source of truth for approved brand assets, such as images, videos and PDF's - no more thumb drives and no more emailing assets. You can visualize and share everything, from signage to social media guidelines.

Turn your product into a growth engine. Your users expect frictionless, product-driven experiences. Appcues will help you grow your business faster. Appcues is a better user experience that leads to more profitable and faster growth. We created the Product-Led Growth Platform. Appcues makes it simple to deliver exceptional user experiences at large scale and unify your company around the product's greatest lever for growth. Appcues assists companies in delivering positive customer experiences and scalable business growth. Personalized onboarding experiences will impress users. Make a great impression. Engage, educate, and guide users to value quickly to onboard and activate them. Using prompts and walkthroughs that are timely and contextual will increase feature adoption and engagement.

The Complete Website & eCommerce Platform for Growing Brands. Connect your website and drive your growth through campaigns across Google, Instagram and Facebook. Growth is about being able move quickly. Do not get bogged down by complicated software or unreliable plug ins. Your marketing team can manage the content of your website and eCommerce store. Engage your audience with engaging, dynamic content! Our digital tools will increase social interaction, reviews, customer loyalty/rewards and support brand ambassador growth. Online distribution of brand assets can be simplified and managed online. You can store your documents and logos online so that they are easily accessible. Web Cube's brand management functionality makes it so easy to communicate with vendors and partners and conduct daily business.

A survey platform that combines 20 years of experience to help you make better decisions. Your customers' and employees' insights can make your company smarter. Annual engagement surveys, talent management with more. NPS-tracker, sales pulse and customer journey are tools that can help you develop your product or team. Access to panels, templates and the knowledge to make your market speak. Create beautiful surveys that are consistent with your brand. There are more than 35 tested and ready-made templates. You can choose from a variety of question types. You can distribute your survey via email or QR-code, link, SMS, or link. Our API allows you to trigger sendouts from other systems. Our proven methods ensure a high response rate. You can customize the way you present your data, and export it to excel, ppt or another format. To turn insight into action, share live reports with colleagues. You can either use our default reports or create your own custom reports.

You can exceed the expectations of your patients and gain new levels growth and loyalty. The next-generation Consumer Experience technology from Press Ganey will revolutionize patient acquisition, retention and reputation management in your healthcare organization. Press Ganey announced that it has acquired SPH Analytics (SPH), a national leader in measuring and engaging members for the insurance industry. Press Ganey will combine SPH's rich member data with its industry-leading patient data to bring together previously disparate payer and provider insights to achieve optimal healthcare outcomes. Your dedicated Press Ganey success team will be there to help you every step of your journey. Our clients are at the forefront in healthcare thanks to our continued investment in cutting-edge technology and top talent.

Image Relay transforms the way you market. Our digital asset management (DAM), product information management (PIM) and creative operations tools combine to create a single, easy-to-use solution that gives you complete control over your brand at all stages. Your marketing goes to market faster than ever. It is difficult to manage content and information for thousands upon thousands of products. It's really hard. It's not easy. Your partners and sales team need accurate, up-to-date material to keep the business going. It's your job. Image Relay's Marketing Delivery tool gives you the tools to deliver the right content and information at the right time.

OpinionLab allows you to harness the Voice of your Customer (VoC), to make faster and smarter business decisions. How does it work? This allows you to have a direct dialogue with your customers through their customer experience (CX). It captures rich context about their feedback and applies advanced analytics to make real-time and targeted decisions. The result is a consistent and high-quality CX that delivers tangible business impact. OpinionLab is a market leader in CX for more than a decade. Trusted by hundreds of the most successful companies around the globe, OpinionLab turns Voice of Customer into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

Acviss, a global leader in brand protection and counterfeiting, protects over 400 million products under 80+ brands. Acviss protects your supply chain from fake and fraudulent products online and offline! The end-toend system uses a unique approach for label production to ensure that products are non-replicable, and tamperproof. Our mobile-based tracking system allows customers to verify the authenticity and track the products throughout the supply chain. Our AI and Machine Learning algorithms scan the digital environment to detect and eliminate false listings, ads and offer that violate brand IPR. Our loyalty program allows brands to reward and engage their customers for remaining loyal. By providing real-time insight into customer interactions, brands can build a healthy relationship. Our Products • Certify Security codes that are unique and non-clonable can help you to help your customers

You don't have to worry about fakes and impersonators in the digital world. This allows you to build customer trust, increase sales and customer satisfaction, as well as digital traffic and brand loyalty. Appdetex Tracer™ is able to identify and eliminate the most elusive and stealthy networks that are designed to profit from your brand. The combination of data-analytics and sophisticated technology allows you to identify and stop the most dangerous abuse. Dashboards, graphs and tables of online and offline data provide a complete picture about the abuse. The Appdetex Brand Security platform was designed for enterprise stability, enterprise scalability and flexibility. It can protect even the most targeted brands. Find and remove abusive behavior in mobile apps, social media sites, domains, websites, marketplaces, and search engines, and correlate the data between them.

Our enterprise technology transforms physical products in digital gateways. This lays the foundation for digital capabilities. It also solves some of most pressing problems for consumer brands such as: 1) Goods counterfeiting, which is more than $1.6T worldwide problem and would reach $4.2T in 2022. Our technology virtually eliminates counterfeiting of brands within a few weeks of deployment 2) Brands have direct access to their customers and data, regardless of whether the product is sold in Walmart, mom and pop shops, or through distributors via Amazon. 3) Friction-free, highly effective integrated loyalty programmes, to open personalized digital marketing channels with consumers 4) Cost-effective tracking of supply chain from warehouse to consumers

You can enroll in the Amazon Brand Registry to unlock a range of tools that will help you build and protect a brand, creating a better customer experience. A+ Content allows businesses to showcase their brand story and product features on Amazon detail pages. This can help drive conversion and possibly increase traffic and sales. Advertisements that feature your logo and a custom headline with up to three products can help you increase brand awareness. Amazon offers a multi-page store that promotes your brand and products. With powerful data such as customer search terms and customer behaviour data reports, you can make informed strategic decisions. Improve the management of your brand's product listings to ensure that customers have accurate information. Our automated protections use information about you brand to remove infringing or incorrect content. Brand Registry can help you protect your brand and improve it by collecting more information.

Brand success begins with a proactive, comprehensive protection strategy. Tracer is the next-generation solution for brand protection. It uses Human-in-the-Loop AI to reduce the time between detection and enforcement. Tracer's AI-based brand protection technology and data scientists are able to quickly and efficiently find violations on digital platforms. This results in swift enforcement actions. Tracer, an ICANN accredited Registrar offers a self-managed platform as well as a traditional one for registering and managing a domain. This platform is compatible with both Web2 domains and Web3 Domains. Brand experts who are a knowledgeable extension to your legal and marketing team. Our Customer Success Managers go beyond service and are considered the best in the business.

Quarterly reports and brand tracking look backwards and tell you nothing. There is now a better way for customers to understand their motivations and sentiments and to translate that knowledge into winning business decisions. You can compare traditional paper maps with GPS like Waze to see how they help you move forward, but only one ensures you never need to go backward. That's BERA. You can avoid looking backwards by being able to see ahead. BERA combines marketing and finance to create a company overview that is both highly detailed and comprehensive. Business leaders can see real-time key metrics for their brands by audience, category, or in broader cross-category contexts using our causal algorithm. BERA provides actionable insights and predictive insight to help business leaders make decisions that will lead to brand performance and business success.

Viral Nation delivers Social Transformation for unparalleled commerce. Our commitment to innovation never wavers, and we are constantly shaping the landscape of creator economy. Our forward-thinking approach is reflected in the opportunities we uncover and our brand partners' success. Our AI solutions are designed to make life easier and more impactful. We use AI to help you manage talent and ensure that potential collaborations fit your culture. Below are our solutions for enterprises, entrepreneurs, and creatives. We created our own platform when there was no perfect one. Our bespoke marketing technology is tailored to you.

Brandwise automatically hides hateful, racist, and brand-damaging comments and spam from your social media posts. Brand-damaging, hateful and racist comments and spam are automatically hidden from your posts and ads. Damaging comments are hidden from all except the person who posted them. You can add your own keywords to be automatically removed when they are detected. You can reply in the dashboard to comments that require a response. To give employees easy access, create unlimited user accounts within your organization.

Marcom On Demand is a highly customizable and easy to use MRM tool that allows you to centrally manage your brand resources and marketing workflows. MarCom On Demand is a powerful tool that allows you to manage your brand's assets, automate processes, customize content, and has an intuitive architecture. Our easy-to-use marketing resources management (MRM), and intelligent customer communications management solutions (CCM) tools will help you streamline your processes and content.

This cloud-based solution allows for instant authentication and traceability at unit level via a smartphone without the need for a separate app. DigiTrax™, which can be used with any smartphone model, authenticates products with a unique product tag. This allows visibility to product origin, geolocation of authentication scans and other important supply chain activities. These data are collected and compiled into our secure database to provide actionable insights through customized reports. This data provides marketing insights into consumer behavior and preferences. It also allows consumers to continue to engage and link to your brand through other communication channels. The unique tag features a variable 2D code and an encrypted fingerprint. Enables continued consumer engagement after authentication.

The Customer Experience Platform from IC aims at helping businesses grow and increase customer loyalty. By offering a comprehensive CX platform that taps into an engaged and verified community loyal customers. This platform allows customers to access more reliable and faster insights, with higher response rates than other traditional survey methods.

You can immediately see new growth areas, track momentum, and predict the future. Our team is available for you at all levels of your company. We are always available, on-demand, intelligently actionable, human-assisted, and can be reached for assistance when you need it. Although we use a specific mix of data points, we are happy to discuss our data and sources at a high-level. Three types of data are generally used. We use social media metrics (e.g. followers, engagement numbers) as well as automated extractions of data from text and image content from online audiences about a brand from social media, forums and reviews. We collect marketing content from brands (ads, website content, and social content) and break it down thematically in order to analyze for consistency and uniqueness, affinity and alignment with audiences.

Acquire. Engage. Keep. Surkus is a discovery platform that connects customers and brands. Our platform matches socially active consumers to brand-hosted events and offers, maximizing your ROI. We make it easy to market and save you time, money, and resources. The app allows members to find experiences and offers that are relevant to their interests. They can also complete tasks in return for a reward, such as free tickets to events or other perks.

You can manage, track, and influence your customers' experience from brand mission to service execution to customer satisfaction to achieve your business goals - then, set more. With a mobile-optimized review system, you can capture customer satisfaction in the moment across all digital channels. To make confident adjustments at scale or shift, map real-time customer satisfaction data to business results. To understand the impact of NPS and customer satisfaction on your brand's operations across venues and brands, capture robust, live insights and make incremental improvements to areas that are critical to your experience management.