Procare Reviews

Summary: Overall, this app is easy to use, and very accessible for all parties. We love the ability to communicate quickly to parents.

Positive: We love that this app has it all, from billing features, to lesson planning, to daily updates for all of the children. It allows open and easy communication between teachers and parents and the photo feature is one of parents' favorite.

Negative: There seems to be a lot of maintenance going on, causing Procare to be down pretty frequently.

Summary: Overall the app works great for parents communication and the children’s daily reports. I am excited to explore more of the features it offers for admin purposes.

Positive: I love as a parent that I can message just the admin team or the teachers directly. It is a nice way for privacy purposes.

Negative: I do not like as an administrator how difficult and how many issues we have sinking the Procare desktop to Procare connect.

Summary: It was a good experience overall but for the lack of customer service. I cannot get someone on the phone to help and neither can my parents.

Positive: The app is easy to use and easy to find what you need. The reports function is great and parents can easily find their tax info on their own.

Negative: Now that we have issues with our parents getting declined payments (even though they are on auto pay), I cannot get anyone on the phone or even to respond to emails. They are not responding to my parents either.

Summary: Fair; does the basics of what I need. System features create more responsibilities for director rather than automated features

Positive: The only thing I could think of would be sending messages to parents when they check in/out. This helps when I can’t get to them in person

Negative: Not user friendly, difficult to complete what I need to do

Summary: Our experience is fairly satisfactory. Sometimes parent have some trouble logging in with their pin. But it is mostly resolved in a timely fashion,

Positive: I find invoicing extremely easy. I like the way I can categorized the item or program that my parents are paying for.

Negative: I do not like not being able to speak to a representative on the phone.

Summary: Happy with the actual product, not happy at all with sales, account managers, billing process and pricing.

Positive: Ease of Use.
Training Staff is great and very patient.
Training Staff utilize a scheduling calendar which is very helpful.

Negative: Pricing nearly doubled, will little notice. As the year had already started, our budget was already prepared.
Twice our debit card has been charged without actually receiving an invoice.
After requesting our latest invoice from an account manager, I asked some questions and have yet to receive any response after nearly a month. I also left a voicemail for the account manager. No return call. As I paid the invoice, apparently, they didn't feel the need to respond.

Summary: I really enjoy Procare when it’s up and functioning the way it should. The customer support is amazing at figuring out your issues, but it tends to go down a lot.

Positive: I like having billing, attendance, parent communication, etc all in one area. This platform is great for sending photos and uploading lesson plan so that the parents can see what’s going on Daisy

Negative: When the program goes down, everything goes down and this seems to be happening a lot lately.

Summary: Overall we're happy with the service but would appreciate the price to stay reasonable for a small nonprofit

Positive: We appreciate the ease with which invoices are created and sent. This has enabled us to streamline our invoicing system

Negative: We signed up with this with a very limited budget and now the price has doubled! This may be too much for us to pay monthly

Summary: It fits most of our needs. There is a lot of reporting available and scheduling has many options to use.

Positive: The software is very reliable. I rarely run into any issues. I also like how much reporting is available.

Negative: The software is not user friendly or intuitive. You need a lot of experience in Procare in order to move around in it.

Summary: Ok, but can have glitches or small things go wrong that cause major issues. Would like to see more customizations available to truly fit the needs of the individual company using the software.

Positive: Parent engagement app works great for our families and has been easy to role out. Makes communicating with families and billing families much easier.

Negative: Reports on accounting side are not what we need.
Need a customized option.

Summary: Overall I enjoy most aspects of Procare. I think that it had great capability when it comes to child tracking. I would like to see more parent user friendly aspects of the app and paperwork submission.

Positive: What I like the most about Procare solutions is being able to connect with families via newsletter. I like that it sends it via email so even if the parent does not have the app, they still get the newsletter.

Negative: I would say I like the least about Procare solutions is that the app doesn't always connect to the desktop and vice versa. It is hard to keep accurate attendance when those two things are not properly communicating with each other.

Summary: We got stuck on the inability to meet our billing needs. We tried a few possible manual options but they weren't scalable.

Positive: Great feature set! This platform seems to shine over others we tested was automations, ratio tracking alerts and staff tracking look awesome.

Negative: Unfortunately they do not support pre-monthly billing based on the variable billable days in a month. Also they don't have an Cwelcc support (reporting/subsidy) at this time.

Summary: Functionality and customer service have both deteriorated significantly over the years. We use Procare for all business functions but have begun searching for a new solution.

Positive: Variety of features that fit perfectly with our business needs. Low cost. Family functionality is good.

Negative: Integrations don't function, credit card errors are frequent, customer service is awful these days. Low cost is less appealing when things don't work.

Summary: If we found another software that offered the biometric check in and out, we would switch products.

Positive: We are dependent on the biometric security portion of the Procare platform. This is excellent in ensuring the security of checking clients in and out of the center.

Negative: Poor customer service, frequent glitches, frequent updates, frequent crashes. I get tired of parents and teachers texting me or showing up in my office to tell me that Procare isn't working again.

Summary: We had ups & downs more downs. Really wish it would have worked out for our business. Attendance tracking was great & the ability for staff to clock in everything else wasn’t

Positive: The formation of attendance records, along with birthdates being on them record keeping and staff being able to clock in & out.

Negative: Things weren’t similes when joining Procare. My program manager & myself had issues with joining parents had issues with the parent portal