Alternatives to OpenText Web Site Management

OpenText™ Exstream is crafted for comprehensive customer communication management (CCM) and utilizes existing organizational data and content to convert standard customer communications into unique, engaging experiences tailored to the customer's preferred digital and print formats, screen sizes, and devices. With flexible deployment options available both on-premises and in the cloud, Exstream is adaptable to accommodate the varying needs of any department or intricate enterprise landscape; its accelerator packages facilitate seamless integration with essential systems, enhancing the efficiency of critical business processes. This CCM solution empowers organizations to create, manage, and distribute highly-targeted and pertinent customer communications across various digital and print platforms, encompassing letters, invoices, bills, statements, and additional customer correspondence. The most effective customer communications software not only streamlines and automates communication processes but also actively bolsters initiatives aimed at enhancing customer engagement, ensuring that organizations can maintain relevance in their interactions with clients. Ultimately, the ability to personalize communications can lead to improved customer satisfaction and loyalty.

BlueMarble functions as a comprehensive digital platform that integrates modular commerce, order management, customer support, and partner management specifically tailored for Communication Service Providers (CSPs). Built to be 5G ready and cloud-native, it utilizes a microservices approach to foster business agility, allowing for the swift creation of personalized customer experiences and journeys. The BlueMarble Commerce suite serves as a complete solution to facilitate omnichannel and multiplay digital commerce for telecommunications clients. Additionally, the BlueMarble BSS features a modular architecture that opens pathways to new revenue streams in the digital landscape while expediting the launch and scaling of innovative business lines such as IoT, 5G, cloud applications, and virtualized services. This omnichannel and multiplay digital commerce solution is designed to empower CSPs, leveraging microservices to enhance business agility and initiate their digital transformation. As a result, organizations can quickly adapt to evolving market demands while providing enriched customer interactions.

Regardless of your current position in the digital commerce transformation process, our comprehensive microservices, development framework, and adaptable React.js storefront can meet your needs effectively. Say goodbye to the daunting task of completely replacing your legacy system with a cumbersome monolithic solution. Our extensive array of pre-built microservices can be implemented collectively or in a modular fashion, allowing for seamless integration with your existing system. You have the freedom to dictate the direction of your business and transition at a speed that suits you. If you are in the process of creating your own microservices, there's no need to start from scratch. Utilize our cutting-edge microservice framework, which includes essential features like orchestration, messaging, caching, monitoring, and authentication, all built on a top-tier technology stack. Our versatile React and Node storefront promotes a modular design and reusable coding practices, facilitating rapid development for Single Page Applications (SPA) and Progressive Web Apps (PWA), ensuring an incredibly fast user experience. Additionally, modifications made to the front end will not interfere with the back-end code, allowing for smooth and efficient updates. This streamlined approach empowers businesses to innovate and scale without the complexity traditionally associated with tech upgrades.

OrderCloud™, an API-first, headless eCommerce platform, offers nearly limitless customizations as well as endless growth potential. Our RESTful API makes it possible to access your eCommerce data and infrastructure in the cloud. You can easily create best-of-breed commerce apps that integrate with your back-end systems or 3rd-party microservices. OrderCloud can accelerate your commerce transformation, increase agility, and scale unlimitedly. OrderCloud powers custom eCommerce (B2B and B2C), order management and B2B marketplace apps for some of the most well-known brands in the world. They process over 25 million transactions annually and generate over $5 billion in revenue.

Unveil a highly adaptable, headless commerce solution designed for rapid deployment, flexibility, and innovation in a cloud-based, multi-experience environment. With headless architecture and straightforward API integrations, you can effortlessly connect with customers across all retail channels, including web, mobile, applications, marketplaces, and physical stores, ensuring a fluid omnichannel experience. The inclusion of a pre-integrated front-end accelerator dramatically reduces the time required to launch new digital storefronts, allowing you to concentrate on user experience, brand development, and optimization. Harness the capabilities of a fully customizable, API-centric commerce platform paired with microservices architecture to seamlessly incorporate top-tier solutions and services that enhance customer interactions. Benefit from over 250 pre-built integrations and the ability to create custom integrations in a matter of days rather than weeks. Furthermore, an AI-driven Search and Merchandising module empowers you to boost engagement, conversion rates, and customer loyalty, making your commerce strategy even more effective. This comprehensive approach ensures your business remains at the forefront of the fast-evolving retail landscape.

Digital transformation offers numerous efficiencies and avenues for value generation; however, it also introduces significant challenges, particularly in ensuring secure information access both internally and externally. IT departments are tasked with regulating user access to various applications, whether they are internal or cloud-based, for employees, customers, and trading partners alike. In today's digital economy, every individual, system, and device requires a unique digital identity. The OpenText Identity and Access Management (IAM) Platform provides enterprises with the tools necessary to oversee all digital identities seeking access to their systems and applications. By implementing OpenText IAM, organizations can achieve manageable, governable, and visible information access. This solution not only creates and administers user accounts, roles, and access rights for individual users, but also encompasses systems and devices. The most effective IAM solutions seamlessly manage both employee identities within an organization and those across a broader business ecosystem of customers and partners. Furthermore, IAM plays a crucial role in overseeing the identities of IoT devices, ensuring their secure integration into the digital landscape. As the demand for digital interactions grows, so too does the importance of robust identity and access management.

Calabrio ONE provides an all-encompassing toolkit designed to reveal the immense potential hidden within your customer interaction data, enabling a transformative impact on your entire organization. This unified solution merges a comprehensive workforce optimization suite with robust voice-of-the-customer analytics, allowing flexible deployment options in the cloud, on-premises, or through a hybrid setup. It ensures that every customer interaction is captured across various channels while facilitating the extraction of both predictive and prescriptive insights. By enhancing customer experiences and boosting employee engagement, it ultimately leads to greater operational efficiency. Furthermore, it empowers businesses to implement customer-focused strategies that accelerate sales, promote innovation, and propel organizational growth. Capture every interaction, listen to every voice, and record every call consistently. Additionally, effortlessly integrate Calabrio ONE with leading channel systems to establish a centralized command center for your contact center operations. This integrated approach allows for a more cohesive and efficient management of customer relations.

Enhance customer engagement by leveraging a unified platform for tailored experiences across various channels. OpenText™ TeamSite™ serves as a robust content management system that enables organizations to craft and oversee personalized, immersive digital customer interactions adaptable to any device, medium, or situation. Through a single, user-friendly interface, individuals can create, test, target, and publish content while also managing rich media assets, designing websites, and developing mobile apps. By personalizing and streamlining content delivery throughout the customer journey, this platform provides a flexible and extensible solution, backed by a comprehensive suite of cutting-edge technology. It allows business users, developers, and creative teams to utilize tools and advanced features that align with their workflows, thanks to a composable user experience designed for simplicity. Furthermore, users enjoy versatile deployment options, whether in public cloud environments like Google, AWS, or Azure, or by managing deployments internally via Kubernetes containers or traditional on-site infrastructure, ensuring maximum adaptability for varied organizational needs.

We facilitate digital transformation by providing comprehensive solutions utilizing Pega’s advanced technology. As a certified partner of Pega, we harness this innovative technology to develop digital process automation (DPA) and customer relationship management (CRM) applications tailored for enterprise clients across diverse sectors. Our approach is centered on creating meaningful value through the principles of agile, lean methodologies, and design thinking. Renowned as a leader in cloud software for customer engagement, service, and digital process automation, Pega is trusted by some of the most prominent brands worldwide. These brands utilize Pega’s AI-driven software to enhance every customer interaction across multiple channels while upholding their brand commitments. Furthermore, Pega’s low-code application development platform empowers enterprises to swiftly create and adapt applications that cater to the evolving needs of customers and employees, thereby fostering global digital transformation. Ultimately, Pega delivers benefits such as improved customer satisfaction, reduced operational costs, and enhanced customer lifetime value, ensuring a competitive edge in the market. In this rapidly changing landscape, leveraging Pega's capabilities is essential for businesses aiming to thrive.

OpenText™ AppWorks serves as a robust foundation for organizations pursuing digital transformation. It enables users to create and modify content-rich, automated processes swiftly, thus allowing businesses to offer diverse digital experiences while significantly reducing the burden on IT departments. As a low-code development platform, OpenText™ AppWorks™ facilitates the creation of intuitive and easily deployable applications focused on process automation and dynamic case management. This platform is designed to re-engineer business operations to prioritize the needs of customers, employees, and partners, ensuring the delivery of smooth digital experiences while adapting to evolving market demands, enhancing efficiency, and mitigating risks. By consolidating process automation and case management applications within a single cohesive platform, AppWorks empowers both business and technical users to contribute to application design and development, leveraging their understanding of workplace dynamics to drive innovation and responsiveness. Ultimately, this integration fosters a collaborative environment where solutions can be tailored to meet the unique challenges faced by organizations in today's fast-paced digital landscape.

The Majesco Digital1st® Platform is a versatile digital insurance solution that employs low-code and no-code methodologies, offering an array of powerful digital experience tools, microservices, and real-time applications, alongside extensive insurance content that seamlessly integrates with a comprehensive ecosystem of partner solutions and data sources, fostering innovation and adaptation to evolving customer demands both now and in the future. Additionally, Digital1st® Engagement features a collection of accelerators and applications designed to enhance and personalize customer interactions significantly. With the support of Majesco's consultants and delivery professionals, organizations are empowered to optimize their digital strategies effectively. The platform promotes continuous innovation and the agility to swiftly test and learn from various approaches. Furthermore, it supplies prebuilt insurance features that facilitate the launch and scaling of business operations while opening new channels for customer and agent engagement. The user-friendly SaaS tools are designed for ease of use, ensuring that teams can quickly adapt without extensive training. For those interested, a 30-day risk-free trial is available, with no credit card necessary, allowing potential users to explore the platform's capabilities without commitment. This trial period provides an excellent opportunity to assess how the platform can transform digital insurance operations.

dotCMS empowers users with cloud-based and on-premise content management systems to create, deliver, scale, and scale memorable customer experiences. DotCMS is used by Fortune 500 companies, SMBs and digital agencies alike. It allows organizations to create, reuse and store content and manage it with key features such as content authoring, role-based access and REST-APIs. Workflows and analytics are also included. Marketing teams can use dotCMS to manage their content. It offers a NoCode authoring environment that includes drag and drop builders for content and templates. Layouts, layouts, and more are all possible with dotCMS. Managers can use the system’s search feature to retrieve documents and index content and assets. DotCMS is an API-first platform that allows users to easily integrate with third party applications such as Marketo, Hubspot Salesforce, SAP, Magento and Google Analytics.

Disconnected systems, processes, and technologies have emerged as a significant vulnerability, hindering organizations from engaging effectively with the transformative forces of the Digital Business. Many companies continue to struggle with inadequate integration practices, preventing them from fulfilling their Digital commitments. To empower enterprises in swiftly achieving their digital goals, Aspire has developed AURAS, a top-tier integration solution accelerator that seamlessly links all data, applications, and systems throughout the hybrid IT environment, thereby advancing business agility. The path to success lies in connectivity; without rapid organizational integration, you risk lagging behind competitors. If you're unable to meet the expectations of your customers, rest assured that others will step in to fill that gap. Today's consumers are on the lookout for a seamless shopping experience, navigating effortlessly through their purchasing journeys, which underscores the importance of adaptability in the digital landscape. As businesses strive to enhance their digital frameworks, developing robust integration capabilities will be key to staying competitive.

Adobe Experience Manager Forms revitalizes the functionalities originally found in Adobe LiveCycle while introducing new features that enhance the digital enrollment, onboarding, and ongoing communication processes through forms, simplifying user experiences. It enables the creation of mobile-friendly forms that seamlessly adjust to various devices and screen dimensions, ensuring accessibility for all users. With a unified editor, you can design forms that perform optimally for both online and print use. Furthermore, it integrates with Adobe Experience Cloud, allowing you to monitor user engagement across various platforms and pinpoint where potential customers drop off during the enrollment phase. This cloud-native solution not only supports personalized digital onboarding but also scales to accommodate millions of customers, ensuring an efficient and flexible experience. Recognizing the importance of the initial steps in the customer journey, our mobile-responsive forms and automated conversion tools facilitate hassle-free enrollment on any channel. Ultimately, we strive to expedite the entire customer journey from start to finish.

Design compensation initiatives based on established criteria that can be swiftly modified for individual cases or implemented en masse for company-wide adoption. Establish connections with top-tier HR solutions, such as payroll, talent management, recruiting, and LinkedIn, to construct a comprehensive HCM ecosystem tailored to your organization's requirements. Move past conventional personnel management methods to enhance organizational responsiveness, fine-tune HR programs, and elevate employee experiences. Develop compliant and competitive offerings that adapt to evolving global regulations with ease. Revolutionize benefits administration through adaptable, customizable, and self-service enrollment tools that accommodate life events, organizational hierarchies, flexible credits, and automatic enrollment processes. Moreover, streamline the search for ideal candidates by seamlessly integrating with current talent acquisition systems (TAS), ensuring a more efficient hiring process that aligns with your strategic goals. This holistic approach not only fosters a better workplace environment but also positions your organization for sustained success in a competitive landscape.

You can transform your relationships with clients, partners, and employees by moving to Industry Cloud. Enxoo offers industry-specific digital transformation platforms that are based on our industry knowledge, tech skills, and years of experience. This will automate all your critical business processes. The "Industry" element refers to ready-made solutions for the telecommunications industry. Our industry-specific solutions, products and professional services provide expertise. Our Industry Cloud platform is a unique combination Salesforce + Enxoo Communications. This scalable solution allows you to quickly implement productized features and functionality at a high security level. Our agile project delivery model allows us to communicate effectively with customers and build a one-team spirit. Customers can rely on our experienced and skilled teams to support them at every stage of their digital transformation journey.

An agile content platform that spearheads a robust enterprise ecosystem. We seamlessly integrate into your digital experience framework, uniting teams through the widely recognized flexible CMS. Enjoy the agility to adapt quickly and effortlessly with the most prevalent CMS on the market. Coordinate your creators and developers to craft remarkable experiences, whether your team consists of hundreds or thousands. Scale your multichannel initiatives worldwide with ease. Revolutionize the customer journey with advanced, enterprise-grade commerce solutions. Integrate your back office operations with your online storefront seamlessly. Create engaging customer experiences through efficient content management, insightful predictive analytics, and personalized data-driven strategies. Equip creators, marketers, and developers with the necessary tools to analyze content performance, demonstrate content value, and provide customized content experiences that yield significant outcomes. By leveraging these capabilities, your organization can thrive in an increasingly competitive digital landscape.

Marketing technology encompasses various advertising methods aimed at engaging customers effectively. The shift from traditional print media, like billboards, to digital platforms has been significant. Nowadays, businesses leverage tools such as QR codes, social media, and email to connect with their audiences. Access to this information is facilitated by diverse technological solutions. These systems not only gather and analyze data regarding customer behaviors, demographics, and preferences but also often incorporate advertising elements like sales pages, landing pages, and blog posts. Such tools enable marketers to monitor the different stages of the buyer’s journey and create strategic plans to fulfill their objectives. Furthermore, a content management system plays a crucial role in assessing the capabilities and experience of current personnel. Ultimately, regardless of the chosen marketing platform, the integration of technology is vital for reaching business goals. Additionally, an effective content management system is essential for brands to sustain a robust online presence and adapt to market changes.

Emporix offers a top-notch cloud-native Digital Commerce Platform that seamlessly integrates B2B and advanced B2C functionalities within a single solution. Elevate your business strategically with a robust, high-performing, and scalable digital commerce platform designed to excel in intricate business environments. Utilize automated commerce execution to enhance your operational efficiency and ensure consistent performance, even during high-demand periods, with automatic scaling capabilities. Enjoy the reassurance of predictable costs combined with unmatched security features. Continuously refine your digital commerce experience and leverage a composable, API-first architecture that enables the orchestration of best-in-class functionalities. Stay ahead of the curve, reduce time-to-market, and swiftly adapt to evolving market trends through the flexible and independent deployment of touchpoints, headless microservices, and APIs. This comprehensive approach empowers businesses to achieve sustained growth and adaptability in an ever-changing digital landscape.

SBS Financing Platform, an industry-leading ecosystem, is a collection of evergreen software applications delivered via the cloud. It allows financial institutions and lenders, regardless of their geographical location or size, to create and deliver exceptional customer experience for all types and sizes of assets, and commercial lending. Our modular solutions, built on more than 40 years of experience in the finance industry, offer a digital experience that is seamless for our clients and their customers. They also provide a rapid time-to market and low time to value, maximizing customer satisfaction and profitability.

When workflows are seamless, trust flourishes. Engage in real-time collaboration, share insights instantly, adhere to compliance requirements, and make informed, rapid decisions from any location with Financial Services Cloud and Slack. Enable senior bankers, analysts, compliance officers, and department heads to cultivate stronger client relationships. Oversee pipelines, collaborate effectively among deal teams, utilize both internal and external data, and guarantee that information reaches the appropriate individuals at the right moment. Transform your banking operations to prioritize customer needs and promote financial well-being. Equip employees to deliver smooth experiences across various channels. Adapt to the digital demands of the industry with multi-channel engagement, innovative product development, and streamlined processes. Issue quotes, handle service requests, and process claims all from a unified cloud platform, ensuring a comprehensive approach to client servicing. This integration not only enhances efficiency but also elevates the overall client experience.

Commerse™ equips companies with all the necessary tools for processing digital payments, encompassing both credit card and other alternative payment services. By leveraging Commerse, businesses can implement SMS payment options and invoicing features that enhance the ease and efficiency of customer transactions. Supported by a robust and secure digital financial technology framework, Commerse is designed to facilitate payment and banking advancements for a wide range of businesses and applications. Additionally, Commerse™ integrates top-tier cloud and edge security measures to guarantee comprehensive protection, including compliance with GDPR and PCI standards, all while maintaining optimal performance and a seamless user experience. This commitment to security and innovation makes Commerse a valuable partner for future-focused businesses.

Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.

Countless service providers and businesses globally rely on our solutions for transforming networks with a focus on driving business growth. When it's essential to connect Teams with the wider world without any hiccups, Ribbon's Session Border Controllers (SBCs) enable secure external business calls. Transitioning to a cloud-native model allows for the consistent delivery of rapid services and increased revenue, whether utilizing a public or private cloud. Enhance your customers' experiences with secure, automated communication services that meet carrier-grade standards. Swiftly design and implement innovative services within a multi-layered network environment. Ribbon's IP Optical networks are characterized by their openness, automation, and agility, integrating optimized hardware with sophisticated automation software. The IP Wave portfolio offers a well-rounded solution in IP Optical technology, specifically designed to tackle the complexities of constructing, managing, and operating multi-layer communication networks. Discover the unique advantages that IP Wave presents in comparison to other available solutions on the market. By choosing IP Wave, you position your organization at the forefront of telecommunications innovation.

OpenText™ Lens™ is a robust and intuitive cloud-based application designed to provide transparency into the data interactions among enterprise applications, connected systems, customers, suppliers, and trading partners. By utilizing Lens, businesses can acquire the insights necessary to track the health of their processes against key performance indicators, enabling rapid responses to significant events and enhancing overall productivity. This tool ensures that insights related to integrated data flows are readily available to business users, allowing for an extended visibility that goes beyond the IT department. Users are treated to a top-tier experience, personalized through features like notifications, alerts, reporting, and collaboration tools. All data flows processed on the OpenText™ Trading Grid™ platform can be viewed in a unified interface, facilitating a comprehensive understanding of operations. This full visibility into various integration flows provides detailed insights into business processes in near real-time, empowering organizations to leverage data-driven insights for agile management. Moreover, by proactively addressing unforeseen challenges and mitigating risks, businesses can maintain their operational integrity and drive success. Ultimately, OpenText™ Lens™ serves as an essential tool for organizations looking to enhance their data visibility and operational efficiency.

TELUS International specializes in crafting and providing advanced digital solutions aimed at improving the customer experience (CX) for innovative global brands. Their extensive array of services facilitates every phase of their clients' digital transformation journeys, allowing them to swiftly adopt cutting-edge digital technologies that lead to enhanced business results. The company's comprehensive offerings encompass digital strategy, innovation, consulting, design, IT lifecycle solutions, data annotation, intelligent automation, and omnichannel CX solutions, which feature content moderation, trust and safety measures, along with various other managed services. Supporting growth at all development stages, TELUS International collaborates with brands in rapidly expanding sectors such as technology and gaming, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. By leveraging their expertise, they help organizations navigate complex digital landscapes and improve overall operational efficiency.

You can unleash your creativity and create powerful web solutions that manage content, implement marketing initiatives, and sell products. Fully integrated modules and reusable parts can speed up the time to value. You can extend the platform to create highly customized solutions. You can deploy on-premises and in the cloud. High-performance websites are possible with the latest ASP.NET Core VVC technology. You can easily scale up your solutions to handle more traffic and provide a consistent fast digital experience. The MVC development model allows you to create exceptional websites. You have full control over the front end rendering while keeping your solution architecture clean. Reusable widgets empower marketers to do more on their own. Easily sync work between marketers and developers. Set up different environments to facilitate the various stages of the development, content creation and deployment process. You can move coding, data, or content automatically from one environment to the next.

Jahia is an Agile Digital Experience Platform that delivers smart content powered with customer data. Jahia is a cloud-based platform that helps organizations use their customer data and content to engage with customers. Jahia can be integrated into existing technology stacks, and can be customized to meet the specific business needs and challenges of each organization. The Jahia Platform is an enterprise-grade platform that includes a CMS and CDP. It allows you to plug in to best-of-breed products while also bringing together different user communities (developers/marketers, end users). It provides enterprise-level security and scalability, Out of the Box capabilities, modern APIs, and the flexibility to connect to your best of breed products.

Unlock the full capabilities of your workforce by leveraging top-tier collaboration tools from Microsoft and Cisco, seamlessly integrated with Evolve IP’s award-winning enterprise voice and communication services. Our customized Purpose-Built® solution is designed specifically for your organization, significantly enhancing employee productivity and fostering greater operational efficiency. With Evolve IP Desktop Services, including DaaS, RMM, ITaaS, and more, your team can work remotely while IT teams effortlessly manage, secure, and update devices and applications for all employees. Elevate your customer service experience with Evolve IP's renowned omnichannel contact center solution, which has been recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years, boasting the highest client recommendation score among all evaluated vendors. This tailored communications and contact center platform will be uniquely crafted to meet the specific needs of your business, ensuring a seamless and effective communication experience. By choosing Evolve IP, you're not just investing in technology; you're enhancing the overall performance and satisfaction of your entire organization.

Channelplace was formerly Channelplace. ChannelOS, a fast and agile PRM (Partner Relationship Management), platform is designed to enable digital transformation. ChannelOS is comprised of seven apps that support channel relationships throughout their entire lifecycle. ChannelOS includes seven apps that support the entire lifecycle of successful channel relationships: business planning, partner onboarding and marketing automation. Channel is available for a fee.

We serve as the pivotal element that streamlines processes and enhances performance, empowering companies to become more agile, proactive, and competitive. By crafting innovative, eco-friendly, adaptable, and highly scalable digital solutions, we effectively manage the entire customer journey in a manner that is safe, sustainable, and conducive to fostering long-term relationships with businesses. Instead of providing isolated tools or products, we deliver an integrated All-in-One cloud multiservice platform that seamlessly connects with various ecosystems of applications and services through APIs. This integration simplifies and optimizes business operations, facilitates onboarding, enables video identification, and allows for remote contracts via electronic signatures coupled with digital document management. The versatility of our All-in-One platform ensures that it can digitize every aspect of business processes, thereby nurturing strong relationships and ensuring effective interactions among customers, partners, and suppliers, ultimately leading to enhanced operational efficiency. By adopting our solutions, companies can not only streamline their workflows but also gain a competitive edge in an ever-evolving market landscape.

Revolutionize your business model and enhance your customer experience in the digital realm. Genpact Cora Pretrained AI Accelerators facilitate rapid adoption and unlock significant business value, enabling companies to seamlessly integrate AI into their operations. Transform your customer journey comprehensively—leveraging automation, analytics, and AI for predictive insights, flexible operations, and a substantial competitive edge. Developed with Genpact’s extensive industry and process expertise, this platform is tailored for transformation driven by customer journeys. Its modular components can be incrementally integrated over time to suit evolving needs. Our methodology starts with merging internal insights with external perspectives, assisting enterprises in pinpointing their unique competitive advantages and harnessing technology to realize them. Our extensive experience across various industries enables us to provide unparalleled support, drawing from our operational expertise with clients globally. By partnering with Genpact, you'll gain access to both our proprietary technologies and those of our partners, ensuring you remain at the forefront of innovation. Additionally, this collaboration equips you with the tools necessary for sustained growth in an ever-changing marketplace.

Cultivating lifelong customers necessitates the creation of intelligent and interconnected omnichannel experiences while simultaneously enhancing operational efficiency. Customer experience management (CEM) focuses on the strategic design and responsive adaptation of customer interactions to not only meet but surpass expectations, resulting in heightened satisfaction, loyalty, and advocacy from clients. Platforms dedicated to customer experience management provide a comprehensive suite of tools designed to generate and deliver seamless omnichannel experiences, as well as monitor customer interactions throughout their entire journey. These platforms facilitate improved collaboration within organizations and enable quicker execution of strategies, ensuring that highly personalized experiences can be delivered on a large scale. The OpenText™ Customer Experience Platform empowers both Marketing and Line-of-Business teams to enhance existing systems of record, like MRM, CRM, and ERP, thereby enabling the intelligent crafting of individualized experiences that truly embody data-driven omnichannel strategies on a significant scale. By leveraging such capabilities, businesses can foster stronger connections with their customers that lead to long-lasting relationships.

Elevate your business by leveraging a robust platform for your digital transformation journey. Mirakl stands out as the premier marketplace SaaS solution designed to enable both B2B and B2C companies to effectively launch and expand an enterprise-level marketplace with ease. This top-tier SaaS offering streamlines marketplace functions such as seller onboarding, integration of third-party catalogs, distributed order management, and the management of seller invoicing and payouts, all while ensuring the highest standards of security, performance, and user experience. We assist you in crafting a compelling marketplace business case along with a solid operational strategy. With a specialized SaaS platform that automates essential operations, you can significantly scale your platform business. Additionally, Mirakl provides a dynamic ecosystem filled with partners, tools, and ongoing support to ensure your marketplace thrives well into the future. This comprehensive approach not only enhances operational efficiency but also positions your business for sustained growth.

Ibexa provides a cloud-based Digital Experience Platform (DXP) specializing in solutions for B2B digital transformation. Offering headless content management, e-commerce and personalization along with flexible development capabilities, Ibexa DXP empowers B2B companies to implement new sales strategies and improve customer experience and digital journeys. Ibexa DXP products: Ibexa Content, Ibexa Experience, Ibexa Commerce Value-added, optional services: Ibexa Cloud, Ibexa Personalization With the help of Ibexa´s certified, trustworthy partners – digital agencies, system integrators and consultancies – organizations progress in their digital transformation. They implement digital strategies to stay competitive, optimize revenue streams, and quickly launch new products and services. Ibexa has a dedicated partner ecosystem across Europe and brands such as Crédit Agricole, Pierre Fabre, Aschehoug, Groupe Atlantic and Whirlpool rely on Ibexa as a cutting-edge enabler of growth. Ibexa is headquartered in Oslo, Norway and has offices in Germany, France, Spain, Poland, the UK and the USA.

edays is an award-winning absence & leave management solution that helps small to large businesses across the globe create a better experience of absence management. With one configurable system, edays reduces admin through automated processes, helps you gain actionable people insights, and empowers you to leave the spreadsheets behind. It provides a cloud-based and self-service solution that lets employees handle processes related to absences, leave entitlement rules, and process automation for HR teams. Over 1,400 companies across 120 countries, in 25 languages, trust edays global absence & leave management software. The system is often integrated with core HR and Payroll software to increase the effectiveness of organisations infrastructure. Unlike an Excel spreadsheet or paper-based systems, edays delivers value to managers and HR leaders by providing instant access to accurate employee absence records. Employees can also quickly access their holiday entitlement and request time off work with ease. Managers are able to book absences themselves or authorise absence requests at the click of a button through email notifications.

Utilize a comprehensive technology stack designed to oversee the delivery of tailored advertisements, track attribution, and analyze performance across various media and eCommerce platforms. Enhance media effectiveness and return on investment (ROI) by ensuring that the appropriate message reaches the intended audience at the optimal moment, while fully understanding each customer's intentions throughout their purchasing journey. Leverage cross-channel analytics and sales attribution through secure data environments. Gather and handle real-time consumer engagement data with proper consent, allowing for personalized messaging across multiple channels to cater to the unique preferences of individual customers. Foster collaboration across the organization to facilitate smooth implementation from global strategies to local execution. Additionally, pinpoint consumers currently in the market and utilize algorithms to match them with the most relevant products, offers, pricing strategies, and content tailored to their needs. This integrated approach not only streamlines marketing efforts but also maximizes engagement and conversion rates.

Speed up your digital transformation efforts by utilizing top-tier front and middle office transactional solutions, while rethinking customer interactions to ensure a cohesive, smooth, and personalized experience across various channels. Launch your offerings swiftly with a comprehensive library of ready-to-use features, allowing you to adapt rapidly to the evolving preferences of your customers. Enjoy the flexibility to integrate the open and adaptable Temenos Infinity platform into your existing digital banking framework seamlessly. Choose any cloud environment that suits your needs and scale your operations dynamically as required. Streamline the integration process with any core banking system, enabling you to implement modifications promptly and manage both development time and expenses efficiently. Take advantage of cutting-edge micro-services and APIs to easily build your digital banking applications, fostering innovation and responsiveness in a competitive landscape. This approach not only enhances operational efficiency but also empowers businesses to stay ahead in a rapidly changing market.

Our established approach effectively guides you through the process of digital transformation. Engaging employees, customers, management, suppliers, and vendors in your overarching vision is crucial for success. The decline of SaaS models and the emergence of platforms will provide a competitive edge in the market. It’s essential to maintain a long-term strategic partnership throughout this journey to navigate challenges smoothly. We will assist you in transforming your business digitally while ensuring minimal disruption to your daily operations. A key influencer and decision-maker from the client side, who champions the vision for their organization, backed by executive support and adequate funding, plays a vital role in swiftly overcoming obstacles. Take the decisive step towards digital transformation for your business. Assemble your core team and identify your top five objectives for this transformation. We invite you to connect with us so we can initiate your Digital Business Transformation Journey and help you achieve those goals. Together, we can shape a brighter future for your organization.

Speeding up the development of omni-channel backend applications can be achieved in a way that is agile, open, and secure. Temenos Fabric allows financial institutions to dedicate their efforts and resources to crafting exceptional app experiences rather than spending time on custom building the backend capabilities for digital channels. The comprehensive feature set of Fabric equips development teams with all the necessary tools to create outstanding omni-channel applications that not only meet but surpass user and business expectations. This solution seamlessly integrates all essential omni-channel middleware functions into a unified, cost-effective package, enabling application development teams to efficiently produce remarkable application experiences. Consequently, adopting Temenos Fabric leads to a reduction in both application development time and expenses, increases the number of parallel work streams, enhances component reuse, and simplifies the processes of deployment and maintenance. Furthermore, by separating front-end and back-end development, teams can significantly accelerate the overall application development process while utilizing built-in, value-added services and easily configuring backend systems. This innovative approach supports a more agile and responsive development environment, ultimately benefiting the end users.

Underneath a well-established front-end, Broadleaf's Headless Commerce Solution empowers you to create a top-tier commerce platform. Leverage our API layer to consolidate commerce management and backend operations while facilitating various applications including web, point of sale, and mobile. Broadleaf's APIs come as microservices encompassing over 30 independently deployable and scalable bounded contexts. These services collaborate effectively to satisfy the demands of any modern commerce solution. However, merely being headless isn't sufficient. With Broadleaf, you will have access to more than 1,000 API endpoints, each supported by fully customizable Java and Spring components. This robust functionality is presented through an admin application that employs metadata to offer backend users a comprehensive and engaging experience, all while allowing for independently maintainable microservices. Furthermore, Broadleaf enables you to oversee the experience for multiple brands, each with its own distinct carts, catalogs, customers, and orders, ensuring a tailored approach to commerce management. With these capabilities, your commerce platform can adapt seamlessly to evolving market needs.

Fynapse represents Aptitude’s cutting-edge, fully automated platform for finance management. Deeply embedded in the DNA of Aptitude is the commitment to serve CFOs and finance functions, and Fynapse has been crafted by finance experts specifically for finance needs. With a user-centric design and leveraging the latest advancements in digital technology, Fynapse aims to revolutionize finance functions, making them highly efficient, meticulously controlled, and driven by insightful data. Its modular architecture, based on a composable approach, enables finance teams to seamlessly integrate top-tier finance applications and capabilities, facilitating a gradual transformation of their financial systems. The platform includes process automation features that enhance the speed of financial closing and ensure ongoing compliance. Additionally, finance professionals are empowered to set rules within a no-code environment, promoting flexibility and responsiveness in their operations. Ultimately, Fynapse not only streamlines finance processes but also empowers teams to adapt swiftly to changing business needs.

Jile is an Enterprise Agile Planning and Delivery product on-the cloud that enables software teams manage, automate, and measure the entire software delivery value stream from ideation through deployment. Jile allows teams to choose the Agile Way of Working (WoW), that best suits their delivery needs. They can then customize their WoW by turning off or on more than 50 applications and features. Jile offers WoW templates for Scrum, Kanban and Disciplined Agile, Large Scale Scrum and Agile Portfolio. This flexibility allows organizations to adopt Agile across the enterprise and digitally transform into a Business 4.0™ enterprise. Jile helps enterprises at any stage of the Agile transformation journey grow and evolve. It makes it easier to plan and develop high-quality software, which accelerates value delivery and supports innovation, reducing time to market.

AODocs stands out as the sole document management solution specifically designed for Google Drive, empowering organizations to create robust and secure business applications without hindering collaboration or compromising user experience. Transition from conventional systems such as Documentum, OpenText, and FileNet to our adaptable SaaS platform, which minimizes both infrastructure and administrative expenses, accelerates implementation timelines, and dismantles information silos. Additionally, you can significantly decrease human errors through easily configurable (and modifiable!) business workflows that engage your employees, as well as your suppliers, clients, contractors, and partners. Harness the power of Google AI’s data extraction features to convert your unstructured content into structured data, unlocking fresh insights for your business. This innovative approach not only streamlines processes but also enhances overall efficiency and productivity.

Quickplay’s over-the-top (OTT) solution leverages advanced cloud-native technologies such as containers, microservices, a service mesh, APIs, and immutable infrastructure. This technological framework ensures enhanced performance, supports a modular approach for feature enhancements, allows for continuous delivery to facilitate swift iterations, and incorporates essential attributes like scalability, observability, and security. Our comprehensive streaming platform utilizes a forward-thinking technology stack that is crafted to provide personalized viewer experiences and foster engagement through actionable data insights. The Video Content Management System (CMS) we offer is designed to ensure digital distribution remains resilient and responsive, effectively addressing the challenges of high concurrency and low latency while also optimizing cloud infrastructure expenditures. Our video pipeline is tailored for delivering superior quality and low-latency streaming at a significant scale. With extensive experience in managing thousands of linear and virtual channels, live events, and video-on-demand services, we are equipped to create customized workflows that cater specifically to the unique needs of our customers. Additionally, our commitment to innovation ensures that we remain at the forefront of the evolving OTT landscape.

MOS is a leader when it comes to creating and deploying customised learning environments. Its core mission is providing a seamless, digital and unified learning experience for both offline and online modes. MOS creates user-friendly portals that integrate the most recent learning experiences, including digital, mobile, blended, social learning, UGC, and more. These customizable solutions allow companies to provide personalized learning experiences for their clients, partners, and employees. They can also help them locate relevant content and make it easy to use on mobile devices and computers. It incorporates suggestions of the most popular courses to create customized content channels that users can use and recommendations based upon previous skills. These could be used to combine micro-learning and bite-sized content with macro formats. MOS Chorus, a complete LMS/LCMS platform, is modular and agile and can be easily interfaced with other solutions through APIs.

The shift towards digital transformation and cloud migration is currently in full swing. To enhance their competitive edge and improve everyday operations, executives are prioritizing the use of integration, artificial intelligence, and mobile technologies, while also focusing on products and services that enhance engagement among prospects, customers, and employees alike. For this initiative to succeed, Chief Information Officers and business units require a robust platform that allows them to swiftly create and implement essential solutions on their preferred public or private cloud in a cost-efficient and assured manner. This platform must provide the necessary tools to transition to the cloud, ensuring scalability and flexibility through containerization, and taking advantage of cutting-edge microservices such as AI, all while maintaining top-tier security protocols. By utilizing the AppVelocity™ Platform, you can streamline the provisioning of the entire application stack and automate the application lifecycle, allowing you to focus solely on developing the custom business logic that meets your specific needs. This approach not only optimizes resources but also accelerates innovation within your organization.

Engage, educate, and empower your clientele by transforming their searches into insightful, contextual dialogues that yield results. Zoovu stands as an advanced omni-channel digital commerce search platform powered by AI, designed to enhance the connection between businesses and their customers across various touchpoints. This platform facilitates genuine interactions that lead to tangible, actionable outcomes, ensuring exceptional customer experiences through flawless integration. Seamlessly incorporate conversational commerce into every aspect of the customer journey, spanning webshops, channel partners, in-store kiosks, chatbots, and even voice and visual commerce. By asking the right questions tailored to customers’ unique needs and preferences, Zoovu allows for the effortless creation and customization of dynamic conversations within the platform. Moreover, it automatically translates product attributes into specific customer desires, while simultaneously emphasizing the value of each product, thereby enriching the overall shopping experience and driving sales. This holistic approach not only meets but anticipates customer expectations, fostering loyalty and satisfaction.

Discover a comprehensive solution for managing global payments, fraud prevention, tax obligations, and compliance. Create a direct-to-consumer channel tailored to your current needs while allowing for future expansion. By entrusting us with your back-office operations, you can prioritize what truly matters: ensuring customer satisfaction. Simplify the challenges of online selling with our expertise. Whether you are integrating top-tier providers into a cohesive solution or seeking an all-encompassing e-commerce platform, we possess the necessary tools and knowledge to facilitate your business's global growth. Our services enable brands to tap into new markets quickly, achieving expansion in mere months rather than years. With a robust global infrastructure that includes 26 local acquirers, 9 local entities, over 120 payment methods, and support for 46 currencies, we provide brands with the Onshore Advantage™, enhancing localized customer experiences and fostering sustained success in diverse markets. The future of your business begins with the right partnership, and we are here to ensure you thrive.

OpenText™ Core Share offers comprehensive features that facilitate secure sharing and collaboration on projects, enabling remote work with partners and clients both within and outside of corporate firewalls. User-friendly and straightforward, Core Share is a software-as-a-service (SaaS) application that combines the robust security and compliance required by IT departments with the flexibility needed by users. What sets Core Share apart from other leading file-sharing solutions is its ability to support both hybrid environments and a complete cloud experience. Additionally, Core Share can be effortlessly deployed and integrated with current content management systems, thereby enhancing collaboration beyond corporate limits. It works in harmony with OpenText Information Management (IM) solutions, maximizing the benefits of existing enterprise content management (ECM) investments in a cloud setting. Furthermore, it allows for the configuration and automatic enforcement of global policies that govern sharing with external users, ensuring a secure and efficient collaboration process. Overall, Core Share stands out as a versatile platform that meets the diverse needs of modern businesses.