KrispCall Reviews

Summary: KrispCall has made it incredibly easy for my business to stay connected with customers through voice calls. I’ve noticed a significant improvement in call reliability and customer satisfaction. The platform’s standout feature is its excellent support team, which truly enhances the overall experience.

Positive: KrispCall offers a robust cloud telephony solution that makes customer communication effortless. The call quality is consistently clear, and I’ve never experienced dropped calls. It’s compatible across platforms, which makes it easy to use from any device. The customer support team is responsive, knowledgeable, and always ready to help.

Negative: I haven’t faced any issues with KrispCall so far. Everything works smoothly and reliably.

Summary: Overall, it's been a good investment for our team. The feature set is robust and covers most business communication needs effectively. Setup is quite easy and the customer support team is responsive. A dependable choice for businesses looking to upgrade their phone systems.

Positive: KrispCall offers an impressive range of features including virtual phone numbers, call forwarding, IVR, call recording, and SMS capabilities.
Call quality is reliable and the analytics dashboard provides detailed insights into communication metrics.

Negative: The mobile application could use some performance improvements. Sometimes the interface feels slightly cluttered with all the features.

Summary: It’s been a great tool for improving how we handle client communication. KrispCall helps us stay organized, save time, and maintain smooth communication every day.

Positive: Krispcall is easy to use and perfect for managing business calls. It keeps everything organized and works smoothly across devices.

Negative: It occasionally takes a little longer to load the dashboard, especially when there are many recent calls.

Summary: It completely transformed my work schedule and flexibility. It allows me to stay connected even when I'm away from the office, which is crucial in case of an emergency.

Positive: The platform's user interface is straightforward and user-friendly, making it accessible across various devices. Additionally, for those working in a traditional office environment, the platform is a suitable alternative to a standard desk phone.

Negative: You need a strong internet connection to experience good call quality

Summary: Keeping my outreach costs low without sacrificing features. I'm on a 100% commission role so every dollar spent on tools comes out of my pocket essentially.

Positive: Click-to-call from our CRM works well and I like that I can leave a voicemail drop without waiting for the beep — the voicemail drop feature saves me probably 2 minutes per call, which adds up. The call notes sync to the CRM too so I'm not double-entering anything. For the price it's a genuinely solid dialing setup.

Negative: Early on I had a couple of calls where the other side said my voice was cutting out slightly. It wasn't happening every call but enough that I noticed. Seemed to settle down after I switched from WiFi to wired — might just be a WiFi thing but I wasn't having that issue with my previous tool. Would also like a dark mode.

Summary: We replaced a physical PBX system that needed an on-site engineer for every change. KrispCall gave us full control from a browser. Despite the early hiccups, that flexibility is worth a lot to us.

Positive: The IVR setup is genuinely simple. I configured three departments with custom messages in under two hours with no IT help. Shared inbox keeps everyone on the same page and the call recording quality is clear.

Negative: We had two incidents in the first month where inbound calls were not routing correctly. Support fixed it but it took longer than expected to diagnose. For a logistics company, missed customer calls are costly.

Summary: We needed two people to share one inbound number across different time zones. Ring groups and shared numbers solved that without hiring a night-shift receptionist.

Positive: Day-to-day experience is smooth. Call forwarding rules are intuitive and voicemail-to-email means nothing slips through overnight.

Negative: The verification process asked for documents more than once and number porting took long time with no status updates. We couldn't receive calls during that window.

Summary: It’s perfect for basic communication, but for actually analyzing performance. For our small team i don't think we have better option than this.

Positive: I’m happy with how stable it is. Calls go through consistently, and my team doesn’t have to deal with random drops.

Negative: No screen sharing, limited recording options, and it sometimes lags when multiple people are on.

Summary: Probably mobile app is most essential for our team cuz they work remotely, so they can take business calls from anywhere.syncing works great between devices.i would suggest to research in the market what is trending now and work on that.

Positive: okay so mobile app is actually just good. most business apps are trash but this one works comparatively smooth. call quality good even on cellular. everything syncs with desktop automatically. can literally work from coffee shops anywhere.

Negative: Analytics could go deeper. visualizations pretty basic. would like more insights and trends shown.