Kaseya BMS Description

The Kaseya Business Management Solution (BMS) stands out as the most comprehensive tool designed specifically for Managed Service Providers (MSPs). By addressing the essential backend needs of MSPs, Kaseya BMS enables them to concentrate on marketing and delivering their services rather than getting bogged down with non-revenue activities. This robust platform encompasses various features such as project management, expense and time tracking, financial management, billing, inventory control, service desk functionalities, and customer relationship management (CRM). Users can effortlessly create, oversee, and resolve all service requests and support tickets through the platform. With Kaseya BMS, organizations can decrease the volume of service tickets filed and expedite the resolution of IT issues. Priced at roughly one-third of its competitors, it allows businesses to minimize the time spent on billing and time tracking, thus creating more opportunities for growth—enabling a 40% faster ticket resolution rate when integrated with VSA. Technicians can operate efficiently and harmoniously across various tools, gaining access to vital information precisely when and where they need it, ultimately enhancing overall productivity and service quality. This comprehensive approach not only streamlines operations but also empowers MSPs to provide exceptional service to their clients.

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Pricing

Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

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ease
features
design
support
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Company Details

Company:
Kaseya
Year Founded:
2000
Headquarters:
United States
Website:
www.kaseya.com/products/bms/

Media

KaseyaBMS-Dashboard

KaseyaBMS-Dashboard

KaseyaBMS-Dashboard KaseyaBMS-Finance KaseyaBMS-Project KaseyaBMS-ServiceDesk
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

Kaseya BMS Features and Options

Professional Services Automation Software

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Project Management Software

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Time and Expense Software

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

IT Project Management Software

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking

MSP Software

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Kaseya BMS Lists

Kaseya BMS User Reviews

Write a Review
  • Name: Andrew S.
    Job Title: Sys Admin
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Used every day for years. Couldn't work without it.

    Date: Apr 28 2020

    Summary: Working for a MSP this was our bread and butter application. On the most basic level, it allowed us to remote into a client computer to help them, fix things, update software, run patches, ensure security was being maintained and much more. The ability for many of these functions to be automated and notifications to be set up was also utilized although I am sure there was more we didn't take advantage of.

    Positive: Very easy deployment. So many add ons and other applications that could be deployed and ran through Kaseya. Ability to remote into client computers and even communicate with them while doing so.

    Negative: Can't really think of too much that I didn't like about Kaseya. Used it every day and probably only used 30% of the features it had to offer.

    Read More...
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