Alternatives to Issio

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Over 25 years ago, one of our founders was working as the IT Director of a large behavioural health and residential services agency in New York. Sensing a need for a better way to track and report on their services, he developed a case management system for his agency. Over time, two other agencies joined in and helped expand the software so that it could serve the needs of virtually any human services agency in the country. Today, Foothold’s team and our software support hundreds of agencies across the nation, in Guam, and in Puerto Rico. With our technology expertise and roots in human services, we continue to empower agencies to focus on their missions.

SimplePractice provides an all-in-one EHR and practice management solution for health and wellness professionals, including therapists, dietitians, and counselors. The platform includes tools for scheduling, billing, documentation, and telehealth services, all within a HIPAA-compliant framework. With a focus on user-friendly design and comprehensive support, SimplePractice aims to simplify the operational aspects of private practices, allowing professionals to focus more on client care. ​

Petal's platform, a cloud-based scheduling solution for healthcare professionals, is designed for doctors and healthcare professionals in hospitals, clinics, and acute-care facilities. Physicians can manage and control their schedules and improve team communication through shift swaps, absence requests, and shift visibility. Petal's Clinical Capacity Management is combined with it to manage the modern hospital's medical staff scheduling, on-call physician management, and physician management. The Clinical Capacity Management console consolidates all hospital medical services in one dashboard. This solution gives real-time insights into care coverage and provides analytical reports that facilitate resource management. It improves the performance and accessibility of healthcare facilities. These SaaS solutions are customizable to fit different departments, clinics, hospitals, and even a whole network.

AltoSignal allows for seamless and simultaneous wireless communication, sending your messages to every computer and iPad regardless of your location within the office. This versatile tool is particularly beneficial in environments where discreet messaging is essential, such as in sectors like dental, medical, educational, retail, health and wellness, death care, finance, military, and governmental agencies. Experience the convenience of AltoSignal by downloading our software today, compatible with both Windows and iPads, with a preference for iPad minis in clinical settings. In these settings, clinicians can easily send messages with a gloved hand thanks to the use of static sticky film barriers on the screens, ensuring patient confidentiality. In business environments, the preferred device is usually Windows computers, where the AltoSignal window conveniently occupies a corner of the screen. Should another window cover it, a balloon notification will gracefully emerge from the bottom of the Windows screen, ensuring that important messages are not missed. Enhance your communication efficiency with AltoSignal, a solution designed to meet the unique needs of various professional fields.

Communication with your care team has never been more efficient and seamless. Our innovative software is designed to break down geographic and organizational barriers, ensuring you connect with the appropriate individual precisely when necessary. PerfectServe organizes and maintains all workflow protocols, call schedules, and contact preferences for every practice, workgroup, and care team member. You’ll never have to worry about who is on call again. With Dynamic Intelligent Routing®, you are linked to the most suitable person capable of taking immediate action. All that’s required is the patient’s name. PerfectServe® promptly identifies and connects you to the team members currently involved in the care of that patient. Enhance patient support throughout the entire care journey with automated messaging and secure virtual consultations, while including family members as needed. Additionally, by equipping operators with user-friendly call management tools, we significantly enhance the experience for patients when they reach out. This ensures that every interaction is as smooth and effective as possible.

Streamline the process for your team to engage with physicians swiftly, ensuring patients receive timely assistance with minimal hassle. No longer will staff make late-night calls to the wrong doctors, as precise call schedules lead to increased physician satisfaction. Transition away from manual tasks by adopting web-based automation, providing authorized personnel access to current information. Reduce overhead costs significantly. Digital communication removes redundant efforts and the need for traditional printing and faxing methods. Additionally, MDsyncNET.com can be accessed by authorized users from anywhere, whether inside or outside your healthcare facility, using any device connected to the Internet, thus enhancing flexibility and accessibility for all involved.

MH-CURE® stands at the forefront of unified collaboration applications tailored for health systems. Our platform offers customizable features that link every role across departments, enhancing clinical workflows, expediting decision-making, and ultimately elevating the quality of patient care. We have pinpointed four essential communication components that are vital for effective care coordination; these serve as the foundational elements of the MH-CURE platform. Built upon a framework of standards-based APIs, MH-CURE has successfully developed direct integrations with numerous essential healthcare technologies. As your IT infrastructure advances, MH-CURE adapts and grows alongside it, ensuring seamless functionality. Take a moment to delve into some of our most significant integrations and discover how they can enhance your operations.

Telmediq’s Healthcare Communications Hub (HCH) provides a seamless connection between your hospital's clinical, IT, and telecom systems, enhancing communication and facilitating better care coordination. This improvement leads to a significantly enhanced patient experience and safety while also reducing costs for both clinicians and their support teams. The Telmediq HCH supports a range of integrations, addressing the issue of clinicians spending excessive time on simple, repetitive EHR tasks, such as locating available workstations, accessing EHR systems, checking test results, identifying care team members, and recording clinical notes. Many of these activities can be performed efficiently on a mobile device, eliminating the necessity for logging into the complete EHR system. Critical updates, test results, and order notifications can be received promptly as they are entered into the EHR, ensuring that healthcare professionals are always informed. This innovative approach not only saves time but also allows for a more responsive and agile healthcare environment.

Streamline your case management initiatives with post-acute care providers while implementing a value-based care model. Obtain real-time insights and take timely action for every patient within your PAC network, while also receiving prompt assistance from your acute care partners. Enhance both patient outcomes and quality of care, fostering stronger referral relationships in the process. Join Olio to ensure your success in navigating value-based care. Leadership in population health has sought to boost PAC performance by initially assessing their providers, leading to significant industry advancements. Unfortunately, many PAC providers lack the necessary resources, expertise, or knowledge to effectively carry out your intricate population health initiatives, as they are often expected to perform more with limited means. Olio assists in modernizing communication across your PAC network, equipping your entire team with the tools needed to successfully implement your population health strategy while enhancing collaboration among all stakeholders. Ultimately, this approach not only benefits patients but also strengthens the entire healthcare ecosystem.

Voalte Platform enhances communication and collaboration among care teams by utilizing top-tier technologies, allowing you to stay ahead in the rapidly changing healthcare environment. Elevate your care collaboration with the leading smartphone solution designed specifically for healthcare communication, which empowers both nurses and physicians while ensuring satisfaction for patients and their families. There has been a strong demand from hospitals for a communication platform that enables secure information sharing among care teams, regardless of their location, and the Voalte Platform fulfills that need. While it's easy to get caught up in technological advancements, at Voalte, we maintain our commitment to our core mission: providing exceptional healthcare communication solutions that truly benefit those dedicated to caring for others. By focusing on this goal, we ensure that our innovations not only meet industry standards but also enhance the daily experiences of healthcare providers.

Get your office functioning smoothly in no time. Whether it's to inform someone about a patient's arrival, to remind a team member of a task, or to signal that a room is prepared for a provider, a single click on a Light is all that’s required. BlueNotes are designed to be felt first by those who will actually utilize them. The system goes beyond mere technology displayed on a screen; it is an experience. In musical terms, blue notes represent the subtle tones that exist between standard notes on a scale. While they can be perceived in music or singing, they defy traditional notation. Blue notes embody the essence of soul, distinguishing classical compositions from contemporary ones. Our BlueNotes encompass far more than just messaging; they transform into the dynamic pulse of an office, ensuring that everyone is aware of where compassion is needed at any given moment. Ultimately, this system fosters a culture of awareness and empathy within the workplace.

Enhance the connection between your team and patients throughout the entire healthcare process, starting from appointment scheduling and continuing through triage and follow-up. Health Desk elevates the patient access experience, increases revenue, and boosts utilization rates. Dive deeper into our comprehensive Solution Overview. Safety measures are integrated at every interaction point. It is essential to acknowledge the inherent risks associated with telehealth, ensuring that patients, as well as both clinical and non-clinical staff, have access to clear decision-making support before undertaking any potentially hazardous actions. Streamline patient flow and reduce repetitive tasks with our flow tools. The beautifully designed patient and staff workspaces serve as intuitive resources, facilitating the efficient and safe management of all patient requests, from scheduling and triage to referrals and beyond. Training support staff has never been easier, making it a seamless experience for everyone involved. This innovative approach not only promotes better patient outcomes but also fosters a more cohesive healthcare environment.

OpenText™ Qfiniti is a comprehensive suite designed for workforce optimization that centrally manages solutions for analyzing multichannel interactions, providing real-time support for agents and enhancing call center performance management. The platform effectively delivers timely and actionable customer insights, enabling organizations to gain a deeper understanding of customer interactions and enhance their service quality worldwide. Whether implemented on-premises or through cloud services, Qfiniti seamlessly integrates with various contact center telephony systems and CcaaS providers, including Amazon Connect, Twilio, RingCentral, and Genesys. Additionally, it offers robust performance assessment tools that help identify coaching opportunities for agents. Users can easily create and update evaluations online, benefiting from intuitive scoring and navigation features. By leveraging unique metrics such as agent rankings, skills, seniority, and availability, it supports efficient scheduling while allowing organizations to accurately forecast their staffing needs and schedule both single and multi-skilled agents effectively. This flexibility in deployment and integration positions Qfiniti as a vital solution for organizations aiming to enhance their customer service operations.

The dynamics of dialogues within contact centers are undergoing a significant transformation. As digital technology becomes more prevalent, the conversations handled through voice channels are increasingly intricate and serious, necessitating a personal touch. In these critical moments, customer loyalty hinges on the authentic connections established during emotionally charged exchanges. Nonetheless, many organizations face challenges in effectively training their phone representatives—whether they are on-site, working remotely, or part of a Business Process Outsourcing (BPO) firm—on the essential soft skills that are crucial for achieving customer satisfaction. Furthermore, there is often a deficiency in key behavioral insights that can facilitate enhancements and illuminate the effects of each customer interaction. To address this gap, Cogito provides an artificial intelligence-driven coaching platform aimed at enhancing the emotional intelligence of phone representatives, ultimately leading to more meaningful interactions with customers. This innovative approach not only supports the development of essential skills but also enables organizations to foster a more empathetic customer service environment.

Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile. ✨ Klaus users report: - Cut downtime spent on quality assurance by 70% - Boost CSAT by over 10% - Onboard new agents 2x faster ✨ Our purr-ific features: - Automate & scale your QA - Rate and comment on conversations - Customize rating categories and scales - Accelerate onboarding of new support reps - AI brings meaningful conversations to the top - Automate assignments & goals - Coach with precision - Filter conversations based on: Complexity, Sentiment, CSAT, and more - Filter by agent-based on: Volume, Sentiment, CSAT Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients.

A comprehensive 360º contact center platform that integrates various communication methods including voice, video, email, social media, and chat options like WhatsApp and Facebook Messenger, all accessible through a single, user-friendly interface. This platform is designed to be simple, intuitive, and customizable, ensuring a seamless experience across all channels such as voice, email, chatbots, and video. It offers outstanding audio quality, effective notification systems, and the ability to communicate with supervisors. Users can observe agents and teams in real-time, with wallboard displays showcasing the performance metrics of the call center. By merging top-notch contact center features with CRM data, it aims to provide outstanding customer experiences. The contact center is aligned with the customer journey, equipping agents with the necessary information to deliver personalized and efficient support. OneContact CC integrates effortlessly with major CRM systems, establishing a multichannel contact management solution that maintains a clear overview of each customer's profile and interaction history while fostering better client relationships. This innovative approach ultimately helps businesses enhance their service quality and customer satisfaction.

MEFTiiCOMM is our comprehensive healthcare communications platform. It's an all-in one solution that connects doctors, nurses and managers across organizations. Our platform allows for seamless communication and collaboration with text messaging, audio/video calls, a pager system built-in, and scheduling features. It is HIPAA-compliant, secure and prevents mixing of personal and professional communication. Our competitive pricing, created by doctors to meet healthcare needs, makes it easy to use. Advanced search facilitates knowledge sharing and collaboration outside of organizations. Our user-friendly, secure platform will improve patient care and teamwork.

Streamline your operations and reduce costs with tools that encompass healthcare workforce scheduling, secure messaging, credentialing, and additional services. Centralize and manage all medical credentials in a single location for utmost convenience. Receive notifications regarding new requirements and track credentials that are approaching expiration dates. Float Care ensures your referrals are fully automated, successfully completing all handoffs each time. By connecting essential care providers, Float Care automates referral processes, guaranteeing that patients secure appointments before they leave the facility. Enhance collaboration among provider care teams to improve patient outcomes. Managing more than 150 different credentials for healthcare professionals, including nurses and doctors, can be overwhelming, but Float Care’s credentialing platform simplifies the process by providing easy access to all records, licenses, certifications, and more, thus facilitating better compliance and management of credentials. This comprehensive solution ultimately saves valuable time and resources for healthcare organizations.

Rotageek assists businesses in accurately predicting and meeting demand using data-driven tech. Rotageek also helps them to schedule staff efficiently and fairly. Rotageek uses machine learning and personalised algorithms to spot patterns that might otherwise go unnoticed. This is how Rotageek offers best-in-class workforce management and business forecasting.

When facilities are prepared to meet their demands and independent professionals have the flexibility to determine their work locations and schedules, a powerful environment for advancement is created. ShiftKey bridges the gap between licensed professionals and facilities nationwide. Our innovative technology offers autonomy and foresight, alleviating stress, enhancing visibility, and creating a scalable, data-driven approach to workforce management. Professionals can bid exclusively on assignments that interest them and work at their own rhythm. They receive timely notifications about enticing new roles, choose their projects, and get compensated shortly after their work logs are validated or opt for weekly bank deposits. Our user-friendly dashboard allows businesses to post job opportunities for independent credentialed professionals while acquiring vital data to maintain a competitive edge. There are no bureaucratic hurdles, no hidden charges, and complete clarity throughout the process. With the ability to make choices that align with their personal lives, independent professionals experience noticeable improvements in their earnings, overall well-being, and their connection to work. This empowerment fosters a dynamic environment that encourages both personal and professional growth.

Elevate your clinical health information exchange capabilities through our value-centric direct secure messaging solutions. Given the stringent security standards in healthcare, compliance is essential, driven by regulations such as the Health Insurance Portability and Accountability Act (HIPAA) and MACRA MIPS, which enforce rigorous guidelines for digital communications and value-based reimbursement models. It is crucial to meet these standards while enhancing the customer experience and maintaining an efficient workflow, making dependable and innovative Direct Secure Messaging an essential component for healthcare organizations. DataMotion Direct Messaging facilitates the digital transformation of your health information processes by automating workflows involving electronically protected health information (ePHI). This solution guarantees a straightforward, secure, and verified exchange compatible with all certified EHR technologies. Even the most rigorous and mission-critical initiatives can take advantage of the straightforward and trustworthy medical record exchange, ensuring that healthcare professionals can focus on delivering patient care without compromising on security or efficiency. By adopting these advanced messaging services, healthcare systems can not only comply with regulations but also improve overall communication and collaboration among providers.

In the realm of healthcare IT and clinical leadership, it is crucial to strike a balance between effective communication and the protection of patient health information (PHI). However, many healthcare professionals still depend on outdated technology, which hampers both clinical productivity and job satisfaction. A study conducted by the Ponemon Institute revealed that healthcare providers lose an average of 35 minutes during each shift due to these inefficiencies, resulting in an estimated annual financial impact exceeding $11 billion across the industry. Transitioning from pagers to a comprehensive communication solution allows for the secure and seamless exchange of patient information among care teams and organizations. Furthermore, empowering providers to utilize secure messaging on their personal or corporate devices ensures adherence to regulatory standards. By replacing ineffective communication technologies, healthcare organizations can significantly enhance productivity and streamline workflows, ultimately improving the quality of patient care. Continuous improvement in communication methods is essential for adapting to the evolving demands of the healthcare landscape.

Introducing a cutting-edge, smartphone-based messaging platform designed specifically for healthcare professionals, ensuring security and adherence to HIPAA regulations for seamless collaboration between physicians and nurses. This mHealth solution facilitates connected care across various settings, including hospitals, physician groups, skilled nursing facilities, and home health, to enhance the healthcare continuum. Communication failures have been pinpointed as the underlying cause of 66% of medical errors, highlighting the urgent need for improved messaging systems. By streamlining communication and increasing productivity, better patient care outcomes can be achieved. Physicians can create tailored structured checklists that guide nurses through their thought processes, thereby reducing unnecessary communication and boosting efficiency while minimizing mistakes. In addition, nurses can develop checklists for routine tasks such as admissions and discharges, which not only enhances their workflow but also eases the training process for new staff. This innovative approach allows for a more organized and effective healthcare delivery system, ultimately benefiting both providers and patients alike.

Our cutting-edge platform was developed by a team of medical professionals and health technology specialists utilizing Human-centered design principles. We streamline the process of ensuring patient success, fostering better outcomes and enhancing experiences for all involved. Patients and their families receive a comprehensive plan that empowers them to stay informed and take appropriate actions, all while benefiting from secure communication methods and a role-based access system tailored to their needs. We collaborate with leading health organizations that are committed to advancing patient success. Careteam serves as a healthcare-focused collaboration platform that unites healthcare providers, patients, and their support teams, offering an integrated care plan, real-time communication, and population analytics. This approach facilitates smoother transitions, addresses complex chronic care challenges, and promotes innovation within the often disjointed healthcare landscape. By prioritizing collaboration and transparency, we aim to transform the way care is delivered and experienced.

Dock is the pioneering and sole task management and collaboration platform that meets HIPAA compliance, specifically designed for healthcare teams. We establish the necessary framework, processes, and accountability that healthcare teams require to function effectively. Our platform facilitates better communication between clinical and administrative teams, ensuring that healthcare practices operate in harmony, which ultimately leads to enhanced patient care and increased satisfaction among providers. Dock offers a straightforward, HIPAA-compliant solution for managing all daily administrative and clinical responsibilities. The chaos of missed emails and phone calls can often result in overlooked tasks. Additionally, the use of complex spreadsheets, lost Post-it notes, and unreadable annotations can contribute to medical errors. By centralizing all administrative tasks in one HIPAA-compliant location, your clinical operations can function more smoothly with fewer oversights, allowing you to refocus on delivering the care that patients require. Say goodbye to Post-Its and cumbersome Excel documents; our user-friendly platform seamlessly integrates with your existing EHR and is accessible from anywhere, making your workflow more efficient and organized. With Dock, healthcare teams can achieve clarity and cohesion in their daily operations.

Solo™ leverages a cloud-based network to deliver a cohesive and scalable virtual care solution tailored for various use cases, care environments, and financial constraints. Empower your healthcare providers to deliver exceptional care anytime and anywhere by seamlessly linking individuals, healthcare systems, health information technology systems, devices, and third-party software into one unified platform. Designed to accommodate the specific preferences of every user, role, and clinical process, the user dashboard consolidates all necessary elements to oversee your entire virtual care practice or programs within a single interface. Our adaptable software modules allow clinicians to track the continuous journey of patient care, rather than focusing solely on individual episodes, all through a streamlined interface. By addressing gaps in workflows related to patient intake, scheduling, documentation, image access, and analytics, we enable the creation of a solution that aligns perfectly with your particular requirements, enhancing the overall efficiency of the care experience. In doing so, we provide a powerful tool that not only improves patient outcomes but also strengthens provider satisfaction and engagement.

miSecureMessages is a secure mobile messaging application designed specifically for the healthcare sector, ensuring HIPAA compliance while allowing care teams to share secure texts, images, videos, and audio files with confidence. Effective mobile communication plays a vital role in optimizing hospital operations and safeguarding electronically protected health information (ePHI). As a key component of 1Call’s suite of secure healthcare solutions, miSecureMessages serves as a user-friendly messaging platform that adheres to stringent HIPAA security requirements essential for healthcare organizations. This stand-alone application also offers seamless integration with 1Call’s software, as well as compatibility with other hospital technologies and electronic medical record (EMR) systems from various vendors, facilitating the sharing of sensitive information. Moreover, non-clinical personnel can leverage the encrypted messaging service for various tasks, such as submitting maintenance requests, enhancing communication for efficient patient room turnover, and improving operations within the hospital call center. Ultimately, miSecureMessages empowers all staff members to engage in secure and efficient communication, further supporting overall patient care and operational success.

Cutting-edge technology for managing contingent workforces at a world-class level. It offers top-notch nurse deployment and resource utilization, empowering healthcare organizations to regain control over their staffing needs. With unparalleled reductions in labor costs, Einstein II stands out as an intelligent, cloud-based solution for internal workforce deployment and vendor management, aiming to lessen dependence on premium labor like overtime, incentive pay, and agency staffing. Featuring two main modules, Einstein II is equipped to manage and deploy internal resource pools (IRP) while also functioning as a comprehensive vendor management system (VMS). Consequently, this innovative platform streamlines the oversight of the entire contingent workforce through a unified system, optimizing the use of an organization’s own personnel prior to enlisting agency help, and efficiently managing any required agency labor. Moreover, Einstein II IRP allows hospitals and healthcare organizations to develop and deploy internal resource pools effectively, ensuring that they can adapt to fluctuating staffing demands without compromising care.

BeeKeeperAI™ employs cutting-edge privacy-centric analytics across multiple institutions' protected data within a secure computing framework that features comprehensive end-to-end encryption, secure computing enclaves, and the latest SGX-enabled processors from Intel to ensure robust protection of both the data and the intellectual property of the algorithms. By ensuring that data remains within the organization’s secure cloud storage, it effectively mitigates the risks associated with loss of control and the potential for data to be reshared. The platform relies on primary data sourced directly from its original providers, avoiding the pitfalls of synthetic or de-identified datasets, and guarantees that all information is consistently encrypted. Specialized tools and workflows tailored for healthcare applications facilitate the processes of dataset creation, labeling, segmentation, and annotation. Furthermore, the secure enclaves provided by BeeKeeperAI™ effectively eliminate the threats of data exfiltration and unauthorized access to algorithmic intellectual property from both insiders and external parties. Acting as a connector between data custodians and algorithm developers, BeeKeeperAI™ streamlines data projects, resulting in reductions of over 50% in time, effort, and associated costs. This innovative approach not only enhances security but also fosters collaboration in the data science ecosystem.

CareConnect™ serves as an integration engine that facilitates organizations in linking with various providers across diverse care environments. By utilizing a single connection point, organizations can realize genuine interoperability, allowing them to connect with a network of providers and enabling data sharing through local health information exchanges (HIEs) or broader interoperability frameworks like Carequality. This system promotes the seamless and secure exchange of clinical summaries and historical data between electronic health records (EHRs) and providers, thereby enhancing care coordination and integrated care models. Additionally, it enables access to a variety of resources, including pharmacies and prescription drug registries, which is particularly crucial for those involved in addiction and substance use treatment. CareConnect also incorporates a comprehensive consent management workflow, ensuring that data is shared accurately and timely, thus improving overall patient care and collaboration among providers. By streamlining these processes, CareConnect™ not only bolsters clinical outcomes but also enhances the efficiency of healthcare delivery.

Everything you do is influenced by providing the best patient care. We empower it with tools that simplify your team's workflows, digitize data, and provide the right clinical documentation to the right people at the right times. Forcura is the clinical workflow solution of choice for top healthcare organizations. It can manage care transitions and coordinate care across your teams. Forcura consolidates referrals coming from multiple sources into one location. This allows your team to track, track, and respond to any referrals. Home healthcare teams can connect, so they can work from anywhere with a web connection. With faster patient onboarding and efficient workflows, every second counts. Automated technology can streamline patient referrals and accelerate billing cycles. Digital workflows and patient-centered tools can reduce operating costs.

E-Zorg offers secure IT solutions tailored for the healthcare sector. Our services ensure that healthcare professionals are effectively connected to the technology essential for their operations and communication. With an emphasis on safe and dependable care technology, E-Zorg's offerings are specifically crafted for healthcare providers and application developers, adhering to stringent security and privacy standards. As the largest healthcare network in the Netherlands, E-Zorg allows seamless connectivity from any location across the country. Currently, we support over 85% of general practitioners, nearly all pharmacies, and 65% of hospitals, making us a key player in the healthcare landscape. Our dedicated helpdesk is always available to assist you; staffed by technical experts, they provide prompt and effective support for any inquiries regarding our services. If you are a healthcare provider, manager, or IT professional seeking trustworthy technology solutions, E-Zorg is equipped to elevate your organization’s capabilities and ensure optimal care delivery. Reach out to us to discover how we can enhance your operational efficiency and security.

To ensure you remain compliant and avoid pitfalls, implement customizable voice analysis triggers that create robust safeguards. With more than 53% of consumers in the UK displaying some form of vulnerability, we have streamlined the process of identifying these individuals and connecting them with the right personnel in your organization. Notably, in the latter half of 2021, a staggering 91% of customers experienced a decline in customer experience from contact centers. By concentrating on factors that enhance performance quickly, you can better equip agents with the necessary responses to foster more favorable customer interactions. Establish personalized guidelines that provide immediate notifications to the relevant team members during critical instances, utilizing any data available on the platform, including your own inputs. Additionally, maintain a comprehensive overview of conversation effectiveness through key performance metrics that are significant to your operations, thereby offering valuable insights into agent performance after each engagement. This allows for continuous improvement and better customer relations over time.

OnPage is an incident management system that integrates with a secure smartphone app. This allows response teams to get the most from their digital technology investments. OnPage's solid escalation features and on-call capabilities, as well as persistent notifications, ensure that critical alerts are not missed by IT and physician teams. OnPage is trusted by organizations to manage all their critical notifications, whether they are looking to minimize IT infrastructure downtime or reduce incident response times for healthcare providers. OnPage incident management improves critical communications in a variety of industries, including healthcare, IT support and manufacturing. OnPage's incident management platform ensures that critical notifications are received by the right people at the right time. You can track the status of each message with full-time-stamped audit trails.

Bid farewell to cumbersome manual tasks, frustrating spreadsheets, and complex software systems. Welcome a sophisticated workforce management solution that simplifies your tasks, enhances your contact center, and brings joy to your customers. Instead of grappling with a WFM tool that increases your workload, consider one that turns planning into a seamless experience. Injixo offers an exceptionally intuitive and user-friendly WFM solution tailored for call centers. Its design prioritizes saving you time, reducing stress, and cutting costs, all while enabling you to achieve more with fewer resources. Rather than remaining in a queue for assistance, enjoy exceptional customer support that truly lives up to its name. Our dedicated support team, combined with intelligent self-service features, ensures you receive outstanding onboarding, training, and practical advice for your daily operations with injixo. By leveraging this powerful platform, you can transform an inefficient workforce management approach into a streamlined, automated process, optimizing your WFM from beginning to end. Embrace the future of workforce management and experience the difference it can make to your everyday workflow.

Enhance pairing processes through the identification of patterns. Our innovative AI allows large international companies to uncover nuanced and significant behavioral trends that help align their workforce with clients more effectively. Afiniti Enterprise Behavioral Pairing™ identifies and anticipates interpersonal behavior patterns to ensure ideal matches between customers and agents. Backed by more than 150 patents, Afiniti's technology analyzes data and publicly available information related to customer identities to recognize successful behavioral interaction patterns and implement these insights in real-time, leading to advancements in health outcomes, business profitability, and overall customer satisfaction. This approach not only streamlines operations but also fosters stronger relationships between customers and service providers.

We are confident that by providing a distinctive, adaptable, and responsive platform, particularly as a Field Service Management solution, you will be able to achieve the highest level of customer service possible. This all-encompassing platform streamlines the handling of incoming calls, facilitates online support, enables chat, SMS, self-service application synchronization, emails, and social media integration for comprehensive customer management. It also features multi-platform mobile applications designed to oversee your field workforce effectively. This empowers your mobile team to receive, queue, schedule, complete, update, and notify regarding their job orders while on the go. With iTouchVision’s Service Desk Solution, you can achieve seamless life-cycle management of service requests and tasks. Additionally, all back-office operations can be organized and managed through effortless, automated administrative workflows. While our highly customizable platform can cater to most of your business requirements, a ready-made solution is unlikely to fully align with your specific processes. In cases where our platform does not fully satisfy your needs, we are dedicated to collaborating with you to find suitable alternatives.

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

It's essential to have a solution that can be easily transitioned to, with the option of support from knowledgeable consultants who comprehend your current position and future goals. You should be satisfied with a product that allows for straightforward management and support, avoids the need for continuous upgrade projects and capital expenditures, and is consistently enhanced with new capabilities as advancements in contact center technology occur. Symbee stands out as the most advanced Amazon Connect partner globally, providing the full benefits of Amazon CX innovations without the burden of creating everything from scratch. With Symbee, you'll receive a comprehensive AWS cloud-based omnichannel contact center and unified communications platform that integrates voice, chat, SMS, video, and social interactions seamlessly, all powered by AWS AI and machine learning services. Additionally, our low-code and no-code integrations with leading CRM, workforce management, and other contact center solutions can be implemented in just hours, significantly speeding up your operational readiness. This efficiency not only streamlines your onboarding process but also empowers your team to focus on enhancing customer experiences without the typical delays associated with deployment.

Implement an advanced, cloud-based contact center to elevate customer interactions while reducing expenses. Tailored solutions designed to fit your specific business requirements enable the Cloud Contact Center to facilitate a smooth transition from outdated, capital-heavy contact center models to a more adaptable cloud or hybrid approach that enhances customer loyalty and boosts profits. You can avoid hefty initial investments by purchasing only the services necessary for your operations. Additionally, the system allows for rapid scaling to accommodate fluctuating call volumes. Management is simplified through the convenience of working with a single provider boasting over three decades of expertise in the contact center industry. This approach enhances omnichannel communication, optimizes outbound sales efforts, and offers support for remote agents through one unified, cloud-based platform. It features a robust, carrier-grade network and a fully redundant infrastructure, along with user-friendly interfaces that support touch-tone and multilingual speech recognition. Furthermore, it integrates seamlessly with standard databases, CRM applications, and 42 different types of private branch exchange systems, ensuring a comprehensive solution for all your customer service needs. With such capabilities, your business can not only meet but exceed customer expectations effectively.

In the current digital landscape, effectively engaging customers necessitates the creation of a cohesive experience across all the channels they prefer for interaction. Whether through phone calls, emails, chats, or social media, providing uninterrupted service has become increasingly challenging. IFS Customer Engagement solutions empower organizations to offer quicker and more intelligent service, regardless of the communication channel utilized. By integrating an omni-channel contact center with a CRM in a single, customizable, AI-enhanced agent interface, support teams are equipped to provide swift assistance, no matter how intricate the inquiry. By consolidating various customer data sources from different systems and integrating all communication channels, agents can ensure a smooth customer engagement process while simultaneously increasing productivity. Achieving success in the competitive service market hinges on delivering exceptional customer care. Therefore, what are the essential steps required to modernize the contact center and implement effective self-service options? The answers to these questions will define the future of customer service excellence.

Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.

ice Contact Center stands as a comprehensive communications platform tailored to fulfill every requirement of your contact center operations. Rather than merely functioning as a basic call center, it allows you to transition into an omnichannel contact center equipped with advanced enterprise features. With this all-encompassing solution, you can streamline your investments in technology and infrastructure without the hassle of integrating various systems. Gain insights into needed process updates through over 100 pre-built reports and a customizable monitoring tool designed for your convenience. By incorporating social media and mobile channels, you empower your customers to connect with you in the manner that suits them best. Developed with a strong focus on the needs of both users and customers, ice Contact Center ensures you have a unified solution to effectively cater to your clientele. This approach not only simplifies operations but also enhances the overall customer experience by making communication seamless and accessible.

Our clients find innovative strategies to reduce call center expenses, enhance revenue potential, and mitigate compliance risks through our adaptable and scalable solutions. By leveraging advanced technologies such as AI, Natural Language Processing, and Intelligence Tools, we transform raw, unstructured call data into organized, valuable datasets for in-depth analysis. This empowers businesses to make informed decisions based on every interaction in sales, service, or marketing. Our Voice Analytics software efficiently transcribes contact center conversations and organizes the resulting data into actionable insights. With the help of natural language processing (NLP), recordings are automatically transcribed for ease of use. Furthermore, our industry-leading query solution allows users to analyze, inspect, and categorize calls effectively. We also provide automatic detection and redaction of sensitive information, such as PCI and PII, from both audio and transcripts. Our system incorporates 40 paralinguistic metrics, including silence, overtalk, dynamism, and sentiment, to offer comprehensive insights. Utilizing machine learning, we can identify and predict complex behaviors with impressive accuracy. Additionally, we extend our analytical capabilities to chat, email, CRM, and support data, ensuring a holistic understanding of customer interactions while continuously refining our tools for better performance.

Medical Calendar serves as a user-friendly scheduling tool for healthcare professionals, alleviating the burden of tedious paperwork. This versatile software is ideal for individual practitioners as well as entire medical facilities. It enables the swift creation of a well-structured timetable for all personnel involved. If you wish to keep track of your office hours and ensure that you don't overlook significant work-related appointments, Medical Calendar is the perfect solution for you! Featuring a sleek and intuitive design, this tool simplifies appointment management effortlessly. Each physician can set up a unique profile to manage their own schedule effectively. You can quickly toggle between different profiles to check any specialist’s timetable at any time. Additionally, Medical Calendar provides the option to view several profiles at once, allowing you to monitor the schedules of multiple doctors simultaneously, enhancing overall efficiency in the workplace. With such functionalities, it ensures that every practitioner can stay organized and connected with their colleagues.

At Chart Links, we specialize in creating rehabilitation software that streamlines the workflow associated with referrals, insurance approvals, multi-disciplinary scheduling, documentation, billing, and additional tasks. Our innovative software enhances your facility's efficiency, enabling you to deliver superior care to patients. It provides significant improvements in compliance, patient outcomes, analytics, and revenue generation. The responsibilities of a Director of Rehabilitation are vast, encompassing everything from budget management and staffing to strategic meetings and marketing initiatives. While technology is just one element of your role, it plays a pivotal part in your overall success. Unlike typical medical scheduling systems, Chart Links has crafted its scheduler specifically for the unique demands of rehabilitation facilities. This specialized tool features cross-discipline scheduling and allows for the convenient booking of patients with various providers or resources in a single, user-friendly function. In embracing this tailored approach, Chart Links ensures that rehabilitation centers can operate smoothly and focus on what they do best—caring for patients.