Alternatives to Issio

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Over 25 years ago, one of our founders was working as the IT Director of a large behavioural health and residential services agency in New York. Sensing a need for a better way to track and report on their services, he developed a case management system for his agency. Over time, two other agencies joined in and helped expand the software so that it could serve the needs of virtually any human services agency in the country. Today, Foothold’s team and our software support hundreds of agencies across the nation, in Guam, and in Puerto Rico. With our technology expertise and roots in human services, we continue to empower agencies to focus on their missions.

Communication with the care team has never been easier or smarter. Our proprietary software connects you to people who are closest to you, regardless of where they live or what their organizational structure is. PerfectServe maintains all workflow rules, call schedules, and contact preferences for each workgroup, practice, and care team member. Never worry about who's available. Dynamic Intelligent Routing®, connects you to the right person who is available to take action right at that moment. All you need is the name of the patient. PerfectServe®, instantly connects you with the team members caring at that time for the patient.

Petal's platform, a cloud-based scheduling solution for healthcare professionals, is designed for doctors and healthcare professionals in hospitals, clinics, and acute-care facilities. Physicians can manage and control their schedules and improve team communication through shift swaps, absence requests, and shift visibility. Petal's Clinical Capacity Management is combined with it to manage the modern hospital's medical staff scheduling, on-call physician management, and physician management. The Clinical Capacity Management console consolidates all hospital medical services in one dashboard. This solution gives real-time insights into care coverage and provides analytical reports that facilitate resource management. It improves the performance and accessibility of healthcare facilities. These SaaS solutions are customizable to fit different departments, clinics, hospitals, and even a whole network.

MH-CURE® is the most popular unified collaboration software for health systems. Our platform, which is customizable, connects all roles in every department, allowing them to streamline clinical workflows and accelerate decision-making, while improving patient care. Four critical communication elements are necessary to support care coordination. We have built the MH CURE platform on these cornerstones. MH-CURE was built on a set standards-based APIs, and has direct integrations with dozens mission-critical technologies in healthcare. MH-CURE grows and changes with your IT infrastructure. Discover some of our most powerful integrations.

AltoSignal wirelessly broadcasts your message to all computers and iPads simultaneously. The message will be delivered to you no matter where you are located in the office. AltoSignal can be used for discrete communication such as dental, medical and education, retail, health care, death care, finance and military. industries. Download AltoSignal today. AltoSignal works on both iPads and Windows. iPads, especially iPad minis, are preferred in clinical areas. You can place static sticky film barriers over the screen so that the clinician can easily send messages with a gloved hands. Patients will not be aware that you are sending messages. Preference is for Windows computers within the business areas. AltoSignal will remain in the corner of your computer screen. If there is a window above it, a balloon message will appear from the bottom.

Reduce the complexity of case management with post-acute care providers and implement value-based care. Receive real-time feedback from your PAC network members and intervene when necessary. Your acute partners will provide immediate support. You will improve patient outcomes and quality, and you will also form stronger referral partnerships. Olio will help you succeed in value-based healthcare. The goal of population health leaders is to improve PAC performance. They began by evaluating their PAC providers, and the industry developed from there. PAC providers lack the experience and knowledge required to execute complex population health strategies. You're asking them to do more with fewer resources. Olio allows you to modernize communication with your PAC network and gives your entire team the resources they need to execute your population-health strategy.

Your staff can communicate with physicians faster, allowing them to get the help they need in a shorter time. No more late-night calls to the wrong doctor. Physicians who are able to accurately plan their calls are happier. Web-based automation allows for the elimination of manual processes and empowers authorized staff with current information. Reduce unnecessary expenses Digital communication reduces duplication of efforts and eliminates the need for routine printing or faxing. MDsyncNET.com can be accessed by authorized users anywhere in the world, including inside and outside your medical facility. It works with any Internet-connected computer or mobile device.

Get your office moving immediately. One click of a Light will get your office moving. BlueNotes must be first experienced by those who will be using them. It's not just technology that you can see on a monitor to see how it works. Blue notes are, in essence, the microtones that lie between the regular notes of a musical scale. They can be heard when they are played or sung, but it is impossible to write them down. Blue notes are soul. They are what make the difference between modern and classical music. BlueNotes are more than just messaging. The system is the heartbeat of an office. It allows everyone to know where kindness is needed at all times.

The Telmediq Healthcare Communications Hub (HCH), integrates with your hospital’s IT, telecom, and clinical systems to unify communications, and streamline care coordination. You will see a better patient experience and safety, as well as cost savings for your clinicians. The Telmediq HCH supports the following integrations: Clinicians spend countless hours doing repetitive and unnecessary EHR tasks such as finding available workstations and logging into the EHR to check the status of test results, find care team members, and taking notes. Many of these tasks can easily be done from a mobile device, without needing to log into the EHR interface. As soon as the EHR is opened, you will receive important test results, updates, and order notifications.

Your team can connect with patients throughout the entire healthcare journey, from scheduling through triage to follow up. Health Desk improves patient access, increases revenue, and increases utilization. Our Solution Overview will take you deeper. Safety features at every touchpoint Telehealth has inherent risks that should be considered. Provide clear support to patients, non-clinical staff, as well as clinical staff before they take any potentially dangerous actions. Flow tools make it easy to manage patient flow and automate repetitive tasks. The patient workspace and the staff workspace are beautiful, well-designed tools that allow you to quickly and safely resolve all patient requests, from scheduling to triage and referrals. It's never been easier to train support staff.

Voalte Platform: Care team communication based on the best-of-breed technology that keeps you ahead of the ever-changing healthcare landscape. The #1 most used smartphone solution for healthcare communication. It empowers nurses and physicians and delights patients and their families. Hospitals have been looking for a healthcare communication platform that allows care teams to securely access and exchange information. Voalte Platform is the solution. It's easy talk about tech. Everyone loves the latest and greatest technology. Voalte is focused on the reason we create the best healthcare communication solutions. We do it to help those who spend their time caring for others.

Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile. ✨ Klaus users report: - Cut downtime spent on quality assurance by 70% - Boost CSAT by over 10% - Onboard new agents 2x faster ✨ Our purr-ific features: - Automate & scale your QA - Rate and comment on conversations - Customize rating categories and scales - Accelerate onboarding of new support reps - AI brings meaningful conversations to the top - Automate assignments & goals - Coach with precision - Filter conversations based on: Complexity, Sentiment, CSAT, and more - Filter by agent-based on: Volume, Sentiment, CSAT Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

The nature of conversations at contact centers is changing dramatically. The conversations that are made via voice channels are more complex and require a human touch, thanks to digital technology. These emotionally charged conversations are a key factor in customer loyalty. Organizations have difficulty training their phone workers - in-house, remote or in a BPO - on the soft skills that are essential for customer success. They lack key behavioral insights that can drive improvement and understand the impact on each customer interaction. Cogito provides an artificial intelligence coaching program to enhance the emotional intelligence of telephone professionals.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

Empowerment is the key to growth when facilities anticipate their needs and independent professionals are able to choose when and where they work. ShiftKey connects licensed professional and facilities across the country. Our technology gives you freedom and foresight. It reduces pressure, increases visibility, and establishes a data-driven, scalable strategy. Bid on only the work that you want and move at your own pace. You can be notified of new opportunities, make your selections, and get paid immediately after your work log has been approved. Or, you can opt for weekly deposits to your bank account. Our dashboard allows you to post opportunities to independent credentialed professional and get the data that your business needs to remain competitive. There is no red tape, there are no hidden fees and there is full transparency. Independent professionals who are able to make the best choices for their lives see a difference in their earnings, their health and their relationship with their work.

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients.

You can save time and money by using solutions such as healthcare workforce scheduling, secure messages, credentialing and more. Organize all your medical credentials and keep them in one place. Be alerted to new requirements and credentials nearing expiration. Float Care automates referrals and completes handoffs in 100% of the cases. Float Care connects the necessary care providers in order to automate referral workflows. This ensures that patients receive appointments before they depart. Connect seamlessly provider care teams to improve patient treatment. It is difficult to keep track of all the credentials that are available for doctors, nurses, and other medical professionals. There are over 150 different credentials. Float Care’s credentialing platform provides easy access to your records, licenses and certifications.

MEFTiiCOMM is our comprehensive healthcare communications platform. It's an all-in one solution that connects doctors, nurses and managers across organizations. Our platform allows for seamless communication and collaboration with text messaging, audio/video calls, a pager system built-in, and scheduling features. It is HIPAA-compliant, secure and prevents mixing of personal and professional communication. Our competitive pricing, created by doctors to meet healthcare needs, makes it easy to use. Advanced search facilitates knowledge sharing and collaboration outside of organizations. Our user-friendly, secure platform will improve patient care and teamwork.

Healthcare IT and clinical leadership require efficient communication that balances with the protection of PHI. However, outdated technology - which many clinicians depend on today - can negatively impact clinical productivity and satisfaction. According to a Ponemon Institute study, providers are losing an average of 35 minutes each shift. This results in an industry-wide loss of over $11 billion. Replace pagers by a context-rich solution that allows you to securely and easily communicate all patient information across care teams and organizations. Providers can use secure messaging from either their personal or corporate device, while still complying with regulatory requirements. Inefficient workflows can be eliminated to replace inefficient communication technology and improve productivity.

Rotageek assists businesses in accurately predicting and meeting demand using data-driven tech. Rotageek also helps them to schedule staff efficiently and fairly. Rotageek uses machine learning and personalised algorithms to spot patterns that might otherwise go unnoticed. This is how Rotageek offers best-in-class workforce management and business forecasting.

Our value-driven, direct secure messaging services will allow you to reach new heights in clinical health information exchange. Healthcare systems have some the most stringent security standards. Regulations such as the Health Insurance Portability and Accountability Act and MACRA MIPS require strict requirements for digital communications and value based reimbursement initiatives. Reliable, innovative Direct Secure messaging for healthcare is essential to meet these requirements without compromising the customer experience or a smooth workflow. DataMotion Direct Messaging is a digital transformation tool for healthcare that automates electronically protected health information (ePHI-based) business processes. It enables a secure, verified, and simple exchange with all certified EHR technologies. Even the most complex, mission-critical projects can benefit from the simple, reliable and secure medical record exchange.

Human-centered design was used to create our innovative platform by physicians and experts in health tech. We make it easy and quick to deliver on the promise for patient success, better outcomes, and great experiences. Give patients and their families a clear plan, a way to feel informed and easily take the right action, supported by secure communications and a role-based access model. We work with the best healthcare organizations that are passionate about patient success. What do they have to say? Careteam is an advanced team collaboration platform for healthcare professionals, patients, and personal support teams. It provides instant communication, population analytics, and integrated care plans to enable transitions and complex chronic care in a fragmented environment.

Solo™, built on our cloud-based network creates a seamless and scalable virtual care experience that can be used for any type of use case, care setting, or budget. Your providers have everything they need to provide world-class care, anywhere and anytime. This platform connects people, healthcare systems, HIT system, devices, third-party software applications, and other services on one platform. The user dashboard is designed to meet the needs of each user, role, or clinical workflow. It brings together all the components required to manage your entire virtual healthcare practice or programs from one view. The configurable software modules allow clinicians to view the patient’s continuous care journey rather than each episode of care. This is possible with one interface. You can close the gaps between patient intake, scheduling and documentation, image access, analytics, and documentation to create a solution that suits your needs.

Next-generation smartphone-based, secure and HIPAA-compliant messaging platform that allows nurses and doctors to communicate effectively. mHealth technology to connect hospitals, physician groups and SNFs. This technology will help address the future healthcare continuum. 66% of medical mistakes are caused by poor communication. Better care outcomes can be achieved through improved messaging, access, productivity, and accessibility. To reduce back-and-forth messaging, increase efficiency, and avoid errors, physicians can create structured checklists for nurses. Nurses can create checklists for common workflows such as admission, discharge, and so on. To increase efficiency and minimize training. For nurses, checklists can be created by physicians to follow their thought process for bedside assessments. Nurses can also create templates for standard workflows.

CareConnect™, an integration engine, allows organizations to connect across all care settings. By connecting to a network, organizations can achieve true integration by connecting with other providers or sharing data across local health exchanges (HIEs), or larger interoperability structures such as Carequality. Enabling clinical summary data with historical data to be shared easily and securely between EHRs, providers and support care coordination and integrated models. Access to multiple resources, such as pharmacies and prescription drug registries. This is important for addiction treatment providers. CareConnect offers a robust consent-management workflow to ensure that the right data is shared in the right place and at the right time.

Dock is the only task management and collaboration platform that is HIPAA compliant, and it was created for healthcare teams. We provide the structure, process, and accountability required for healthcare teams. We bridge the gap between clinical and administrative teams to enable healthcare practices to work together for better, more reliable patient care. Dock provides a simple and HIPAA-compliant solution for your team to manage all of your clinical and administrative tasks. Missed calls and emails can lead to lost balls. Medical errors can be caused by complicated spreadsheets, missing Post-its, and illegible notes. You can capture all administrative tasks in one HIPAA-compliant location so that your clinical operations run more efficiently and have fewer dropped-balls. This will allow you to focus on the patients who need it. No more Excel files or Post-Its. Just a simple platform that works anywhere and can be used to complement your existing EHR.

World-class contingent workforce management technology. First-class nurse deployment and utilization to help healthcare organizations regain control. Premium labor cost reductions that are a class apart Einstein II, a cloud-based, intelligent internal workforce deployment and vendor management system that reduces reliance upon premium labor through overtime and premium incentive pay, and agency. Einstein II's two main modules can be used to manage and deploy internal resources (IRP) or serve as a complete system for managing vendors (VMS). Einstein II consolidates management of the contingent workforce into one system. This allows for better utilization of the organization's resources before turning to agencies. It can also manage all agency-related labor. Einstein II IRP allows hospitals and other health organizations to create and deploy internal resources pools that can supplement their staff.

miSecureMessages, a secure mobile messaging app that conforms to HIPAA, is trusted by care teams and can be used to send secure messages, photos, and videos. Mobile messaging is essential for hospital workflow management and confidentiality. miSecureMessages, an integral part 1Call's secure healthcare solution, functions as a secure messaging platform. It is simple to use and meets strict HIPAA security standards. miSecureMessages can be used as a standalone app, but it can also seamlessly integrate with 1Call's existing software or electronic medical record (EMR), platforms from other vendors. This allows you to send secure messages, photos, videos, audio files, and encrypted texts. The encrypted texting app is also available to non-clinical staff for maintenance requests, improving communication for quick patient room turnover, as well as in the hospital's call center.

Secure IT solutions for healthcare. Our services allow healthcare providers to be connected securely to the technology that supports their work and communication. Safe, reliable care technology. E-Zorg's services are designed for both care providers and care application providers. They meet all security and privacy protection requirements. The largest healthcare network in the Netherlands. The E-Zorg network can be accessed from any place in the Netherlands. We currently serve more then 85% of general practitioners, nearly all pharmacies, and 65% of hospitals. Our helpdesk is available to assist you. The E-Zorg helpdesk is available to assist you with any of our services. Technical specialists are available to assist you quickly and efficiently. What does E-Zorg look like for your organization? Are you a manager, IT professional or healthcare provider in a healthcare organization? Do you need reliable technology?

BeeKeeperAI™ is a privacy-preserving algorithm that uses analytics to protect data from multiple institutions in a confidential computing setting. This includes end-to-end encrypted data, secure computing enclaves and Intel's SGX processors. The data is never taken out of the organization's cloud storage. This eliminates the risk of "resharing" and loss in control. Primary data is used, not synthetic or de-identified information. The data is encrypted at all times. BeeKeeperAI™ workflows and tools for healthcare-specific data sets, labeling, segmentation and annotation are supported by powerful BeeKeeperAI™. The BeeKeeperAI™ secure enclosures eliminate the risk that data will be exfiltrated and algorithm IP may be interrogated by insiders or third parties. BeeKeeperAI™ is the middleman and matchmaker between data stewards & algorithm developers. This reduces time, effort and costs by over 50%.

OnPage is an incident management system that integrates with a secure smartphone app. This allows response teams to get the most from their digital technology investments. OnPage's solid escalation features and on-call capabilities, as well as persistent notifications, ensure that critical alerts are not missed by IT and physician teams. OnPage is trusted by organizations to manage all their critical notifications, whether they are looking to minimize IT infrastructure downtime or reduce incident response times for healthcare providers. OnPage incident management improves critical communications in a variety of industries, including healthcare, IT support and manufacturing. OnPage's incident management platform ensures that critical notifications are received by the right people at the right time. You can track the status of each message with full-time-stamped audit trails.

Everything you do is influenced by providing the best patient care. We empower it with tools that simplify your team's workflows, digitize data, and provide the right clinical documentation to the right people at the right times. Forcura is the clinical workflow solution of choice for top healthcare organizations. It can manage care transitions and coordinate care across your teams. Forcura consolidates referrals coming from multiple sources into one location. This allows your team to track, track, and respond to any referrals. Home healthcare teams can connect, so they can work from anywhere with a web connection. With faster patient onboarding and efficient workflows, every second counts. Automated technology can streamline patient referrals and accelerate billing cycles. Digital workflows and patient-centered tools can reduce operating costs.

Pair better using patterns. Our AI allows global enterprises to identify subtle and valuable patterns in human behavior to better match employees with customers. Afiniti Enterprise Behavior Pairing™, which predicts and discovers patterns in interpersonal behavior, enables customers to be matched with agents by optimally pairing them with agents. Initi has over 150 patents. Their technology analyzes data and commercially available information tied with customer identity to identify patterns of successful behavioral interactions. These patterns are then applied in real-time to drive improvements in customer satisfaction, enterprise profitability, health, and overall health.

Customizable voice analysis triggers will ensure that you never become one of these people. We've made spotting them and notifying the right person in your company easier. Over 53% UK consumers display at least one vulnerability characteristic. In the second half 2021, 91% of customers said that they had a poorer CX with contact centers. Focus on things that will drive uplift quicker and understand what agents should say to achieve more positive outcomes for the customer. Set up custom rules to alert the right person at every critical moment based on data points in the platform. Even those that you provide. You can easily keep track of the performance of your agents based on metrics that are important to you.

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

Multicloud contact center solutions allow you to choose any cloud. You can create personalized customer experiences at scale. Global enterprise contact centers require complex requirements, from flexible deployment options to the most up-to-date communication channels. Genesys Engage is the contact center software of choice for global brands that require sophistication and scale. Genesys Engage is a fully-featured omnichannel engagement platform that supports larger digital transformation projects. It gives you a competitive advantage in today's market. Genesys Engage is what you can do. Unify all digital and voice channels, self-service, and inbound and outside interactions. You will have the foundation to create personalized, holistic experiences for your customers. For better results, match the right resource with the right customer. Enterprise routing is best-in-class and makes the most of both automated and assisted engagements.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

A solution that is easy to migrate to, with the help, if necessary, of experienced consultants who understand where you are coming from and where your goals are. You will be happy with a product that is simple to manage and support, doesn't require endless upgrade projects or CAPEX funding, is constantly updated with new features as technology changes in the contact center space, and is easy to update with new features. Symbee is the most technologically sophisticated Amazon Connect partner in the globe, providing all the power and innovation of Amazon CX without the need to build everything. Symbee provides AWS cloud-based omnichannel call center and unified communications with voice chat, SMS, video and social channels through a single platform. Symbee is powered by AWS AI, M/L services, and powered by AWS AI. We offer low-code/no code integrations with major CRM, WFM and other contact center platforms. These integrations can be set up in hours instead of days or weeks.

To provide next-level customer service and reduce costs, activate a cloud-based contact centre. Cloud Contact Center offers a range of solutions that can be tailored to your business's needs. It can help you seamlessly transition from traditional, capital-intensive contact centers to a more flexible, cloud-based, hybrid solution that increases customer retention and revenue. You can save money and only purchase the services that you require. You can scale your services quickly during peak and valley calls. A single vendor has 30+ years of experience in contact center management. A single cloud-based solution can streamline omnichannel customer interactions, improve sales campaigns, and support dispersed agents. Fully redundant platform and a carrier-grade network. Multilingual speech-recognition and touch-tone interfaces for touch-tone and multilingual caller interfaces. Integration with standard databases, customer relation management (CRM), and 42 types private branch exchange systems.

With our flexible and scalable solutions, our customers find new ways to reduce call center costs, maximize revenue, minimize compliance risk, and increase revenue. We transform unstructured call data using AI, Natural Language Processing, Intelligence Tools and other tools for analysis. Every sales, service, and marketing conversation can help you make better business decisions. Voice Analytics software allows you to transcribe calls from contact centers and organize the data to gain actionable insights. Natural language processing (NLP) is used to automatically transcribe recordings. Our industry-leading query tool allows you to analyze, inspect, and categorize calls. Redact sensitive data PCI / PII from audio and transcript automatically. Includes 40 paralinguistic metrics like silence, overtalk and dynamism & emotion. Machine learning can detect and predict complex behavior with high accuracy. For a complete view of customer interactions, analyze chat, email and CRM data.

Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.

ice Contact Center is an all in one customer communications solution that can handle all your contact center needs. Keep ahead of the curve and offer more than a call center. Develop into an enterprise-class omnichannel contact centre solution. You can invest once in your platform and infrastructure with an all-in-one solution. There is no need to support multiple systems or add technologies. With over 100 pre-built reports, you can easily identify which processes need to change and when. So customers can reach you wherever it is most convenient, add social media and mobile channels into your contact center. ice Contact Center was designed with customers and users in mind. We offer a single solution that can meet all your needs and enable you to effectively serve your customers.

Engaging customers in today's digital world requires a single, consistent experience across all channels they use to communicate with you. Delivering seamless service has never been easier, from calls and emails to chat and social media messaging. IFS Customer Engagement software solutions allow businesses to provide faster and more efficient service regardless of the channel. Support staff can deliver fast service, regardless of how complex the request is, by combining an Omni-channel contact center and CRM in one configurable, AI-powered agent desk. Your agents can seamlessly engage customers by combining disparate customer data from multiple systems. This will allow them to bank productivity gains and enable seamless customer service. Excellence in customer service is essential to win in the service market. What does it take to modernize a contact center and provide smart self-service?

Medical Calendar is an easy-to use scheduler for doctors. It will save you a lot of time and eliminate a lot of writing. This scheduling software is ideal for both a single doctor and a whole hospital. It will allow you to quickly create a well-organized schedule for your entire staff. Medical Calendar is the perfect tool for you if you want to keep your reception hours organized and not miss any important job-related events. Medical Calendar has a stylish interface that is both intuitive and stylish. It makes scheduling easy. Each doctor can create his own profile to manage his schedule. To view any specialist's schedule at any time, you can instantly switch between profiles. Medical Calendar allows you to view multiple profiles simultaneously, so you can view the schedules for all or some of your doctors at once.

Chart Links develops rehabilitation software that automates the workflow for referrals and insurance authorizations. It also schedules cross-discipline scheduling, documentation and charges. Our software will allow your facility to be more efficient while providing better care. It produces results in the areas compliance, outcomes, analytics, and revenue. The work of a Director for Rehabilitation includes budgets, staffing, management meetings, and marketing plans. Information technology is only one part of the puzzle, but it's an important one. Chart Links' scheduler is designed to meet the needs of medical rehabilitation centers, unlike other general medical schedulers. The scheduler allows you to schedule across disciplines. You can also schedule multiple providers or resources with one simple-to-use feature.