Alternatives to Issio

Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.

Petal's platform, a cloud-based scheduling solution for healthcare professionals, is designed for doctors and healthcare professionals in hospitals, clinics, and acute-care facilities. Physicians can manage and control their schedules and improve team communication through shift swaps, absence requests, and shift visibility. Petal's Clinical Capacity Management is combined with it to manage the modern hospital's medical staff scheduling, on-call physician management, and physician management. The Clinical Capacity Management console consolidates all hospital medical services in one dashboard. This solution gives real-time insights into care coverage and provides analytical reports that facilitate resource management. It improves the performance and accessibility of healthcare facilities. These SaaS solutions are customizable to fit different departments, clinics, hospitals, and even a whole network.

Over 25 years ago, one of our founders was working as the IT Director of a large behavioural health and residential services agency in New York. Sensing a need for a better way to track and report on their services, he developed a case management system for his agency. Over time, two other agencies joined in and helped expand the software so that it could serve the needs of virtually any human services agency in the country. Today, Foothold’s team and our software support hundreds of agencies across the nation, in Guam, and in Puerto Rico. With our technology expertise and roots in human services, we continue to empower agencies to focus on their missions.

Communication with your care team has never been more efficient and seamless. Our innovative software is designed to break down geographic and organizational barriers, ensuring you connect with the appropriate individual precisely when necessary. PerfectServe organizes and maintains all workflow protocols, call schedules, and contact preferences for every practice, workgroup, and care team member. You’ll never have to worry about who is on call again. With Dynamic Intelligent Routing®, you are linked to the most suitable person capable of taking immediate action. All that’s required is the patient’s name. PerfectServe® promptly identifies and connects you to the team members currently involved in the care of that patient. Enhance patient support throughout the entire care journey with automated messaging and secure virtual consultations, while including family members as needed. Additionally, by equipping operators with user-friendly call management tools, we significantly enhance the experience for patients when they reach out. This ensures that every interaction is as smooth and effective as possible.

ID.me simplifies how individuals prove & share their identity online. The ID.me secure digital identity network has over 98 million users, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

Streamline your operations and reduce costs with tools that encompass healthcare workforce scheduling, secure messaging, credentialing, and additional services. Centralize and manage all medical credentials in a single location for utmost convenience. Receive notifications regarding new requirements and track credentials that are approaching expiration dates. Float Care ensures your referrals are fully automated, successfully completing all handoffs each time. By connecting essential care providers, Float Care automates referral processes, guaranteeing that patients secure appointments before they leave the facility. Enhance collaboration among provider care teams to improve patient outcomes. Managing more than 150 different credentials for healthcare professionals, including nurses and doctors, can be overwhelming, but Float Care’s credentialing platform simplifies the process by providing easy access to all records, licenses, certifications, and more, thus facilitating better compliance and management of credentials. This comprehensive solution ultimately saves valuable time and resources for healthcare organizations.

Streamline the process for your team to engage with physicians swiftly, ensuring patients receive timely assistance with minimal hassle. No longer will staff make late-night calls to the wrong doctors, as precise call schedules lead to increased physician satisfaction. Transition away from manual tasks by adopting web-based automation, providing authorized personnel access to current information. Reduce overhead costs significantly. Digital communication removes redundant efforts and the need for traditional printing and faxing methods. Additionally, MDsyncNET.com can be accessed by authorized users from anywhere, whether inside or outside your healthcare facility, using any device connected to the Internet, thus enhancing flexibility and accessibility for all involved.

Rotageek assists businesses in accurately predicting and meeting demand using data-driven tech. Rotageek also helps them to schedule staff efficiently and fairly. Rotageek uses machine learning and personalised algorithms to spot patterns that might otherwise go unnoticed. This is how Rotageek offers best-in-class workforce management and business forecasting.

MEFTiiCOMM is our comprehensive healthcare communications platform. It's an all-in one solution that connects doctors, nurses and managers across organizations. Our platform allows for seamless communication and collaboration with text messaging, audio/video calls, a pager system built-in, and scheduling features. It is HIPAA-compliant, secure and prevents mixing of personal and professional communication. Our competitive pricing, created by doctors to meet healthcare needs, makes it easy to use. Advanced search facilitates knowledge sharing and collaboration outside of organizations. Our user-friendly, secure platform will improve patient care and teamwork.

AltoSignal allows you to transmit your message wirelessly and simultaneously to all computers and iPads in your vicinity, ensuring that you receive important communications no matter where you are in the office. This innovative tool is particularly valuable in sectors that require discreet messaging, including dental, medical, education, retail, health and wellness, death care, finance, military, as well as local and federal government agencies. Give AltoSignal a try by downloading our software; it is compatible with both Windows and iPads, with iPad minis being especially favored in clinical settings. To facilitate ease of use, static sticky film barriers can be applied over the iPad screen, enabling clinicians to send messages effortlessly, even while wearing gloves, without alerting patients to the communication. In business environments, Windows computers are the preferred choice, and the AltoSignal window conveniently resides in the corner of the screen, with balloon notifications appearing from the bottom if another window obscures it. This seamless integration into daily operations enhances efficiency while ensuring privacy in communication.

Anitian offers a comprehensive FedRAMP solution that integrates top-tier web security technologies with compliant frameworks and expert guidance to assist SaaS providers in effectively navigating, accelerating, and automating their FedRAMP initiatives. With Anitian’s established expertise, you can confidently move through each stage of the FedRAMP journey. Achieve FedRAMP authorization in significantly less time and at a fraction of the cost by leveraging Anitian’s innovative blend of automation alongside personal support. Their pre-configured security stack and automation tools significantly reduce the typically labor-intensive and intricate tasks associated with obtaining FedRAMP authorization. Additionally, you can count on Anitian’s compliance team to ensure that both your internal teams and external partners are continuously informed about project updates, necessary actions, and crucial dependencies in the timeline. This level of support empowers organizations to stay aligned with compliance requirements while also streamlining their operational processes.

OpenText™ Qfiniti is a comprehensive suite designed for workforce optimization that centrally manages solutions for analyzing multichannel interactions, providing real-time support for agents and enhancing call center performance management. The platform effectively delivers timely and actionable customer insights, enabling organizations to gain a deeper understanding of customer interactions and enhance their service quality worldwide. Whether implemented on-premises or through cloud services, Qfiniti seamlessly integrates with various contact center telephony systems and CcaaS providers, including Amazon Connect, Twilio, RingCentral, and Genesys. Additionally, it offers robust performance assessment tools that help identify coaching opportunities for agents. Users can easily create and update evaluations online, benefiting from intuitive scoring and navigation features. By leveraging unique metrics such as agent rankings, skills, seniority, and availability, it supports efficient scheduling while allowing organizations to accurately forecast their staffing needs and schedule both single and multi-skilled agents effectively. This flexibility in deployment and integration positions Qfiniti as a vital solution for organizations aiming to enhance their customer service operations.

Streamline your case management initiatives with post-acute care providers while implementing a value-based care model. Obtain real-time insights and take timely action for every patient within your PAC network, while also receiving prompt assistance from your acute care partners. Enhance both patient outcomes and quality of care, fostering stronger referral relationships in the process. Join Olio to ensure your success in navigating value-based care. Leadership in population health has sought to boost PAC performance by initially assessing their providers, leading to significant industry advancements. Unfortunately, many PAC providers lack the necessary resources, expertise, or knowledge to effectively carry out your intricate population health initiatives, as they are often expected to perform more with limited means. Olio assists in modernizing communication across your PAC network, equipping your entire team with the tools needed to successfully implement your population health strategy while enhancing collaboration among all stakeholders. Ultimately, this approach not only benefits patients but also strengthens the entire healthcare ecosystem.

MH-CURE® stands at the forefront of unified collaboration applications tailored for health systems. Our platform offers customizable features that link every role across departments, enhancing clinical workflows, expediting decision-making, and ultimately elevating the quality of patient care. We have pinpointed four essential communication components that are vital for effective care coordination; these serve as the foundational elements of the MH-CURE platform. Built upon a framework of standards-based APIs, MH-CURE has successfully developed direct integrations with numerous essential healthcare technologies. As your IT infrastructure advances, MH-CURE adapts and grows alongside it, ensuring seamless functionality. Take a moment to delve into some of our most significant integrations and discover how they can enhance your operations.

Is FIPS 140 validation or certification necessary for your technology to penetrate new government sectors? With SafeLogic's streamlined solutions, you can secure a NIST certificate in just two months and ensure its ongoing validity. Whether your requirements include FIPS 140, Common Criteria, FedRAMP, StateRAMP, CMMC 2.0, or DoD APL, SafeLogic empowers you to enhance your presence in the public sector. For businesses providing encryption technology to federal entities, obtaining NIST certification in accordance with FIPS 140 is essential, as it verifies that their cryptographic solutions have undergone rigorous testing and received government approval. The widespread success of FIPS 140 validation has led to its mandatory adoption in numerous additional security frameworks, including FedRAMP and CMMC v2, thereby broadening its significance in the compliance landscape. As such, ensuring compliance with FIPS 140 opens doors to new opportunities in government contracting.

Telmediq’s Healthcare Communications Hub (HCH) provides a seamless connection between your hospital's clinical, IT, and telecom systems, enhancing communication and facilitating better care coordination. This improvement leads to a significantly enhanced patient experience and safety while also reducing costs for both clinicians and their support teams. The Telmediq HCH supports a range of integrations, addressing the issue of clinicians spending excessive time on simple, repetitive EHR tasks, such as locating available workstations, accessing EHR systems, checking test results, identifying care team members, and recording clinical notes. Many of these activities can be performed efficiently on a mobile device, eliminating the necessity for logging into the complete EHR system. Critical updates, test results, and order notifications can be received promptly as they are entered into the EHR, ensuring that healthcare professionals are always informed. This innovative approach not only saves time but also allows for a more responsive and agile healthcare environment.

In the realm of healthcare IT and clinical leadership, it is crucial to strike a balance between effective communication and the protection of patient health information (PHI). However, many healthcare professionals still depend on outdated technology, which hampers both clinical productivity and job satisfaction. A study conducted by the Ponemon Institute revealed that healthcare providers lose an average of 35 minutes during each shift due to these inefficiencies, resulting in an estimated annual financial impact exceeding $11 billion across the industry. Transitioning from pagers to a comprehensive communication solution allows for the secure and seamless exchange of patient information among care teams and organizations. Furthermore, empowering providers to utilize secure messaging on their personal or corporate devices ensures adherence to regulatory standards. By replacing ineffective communication technologies, healthcare organizations can significantly enhance productivity and streamline workflows, ultimately improving the quality of patient care. Continuous improvement in communication methods is essential for adapting to the evolving demands of the healthcare landscape.

Get your office functioning smoothly in no time. Whether it's to inform someone about a patient's arrival, to remind a team member of a task, or to signal that a room is prepared for a provider, a single click on a Light is all that’s required. BlueNotes are designed to be felt first by those who will actually utilize them. The system goes beyond mere technology displayed on a screen; it is an experience. In musical terms, blue notes represent the subtle tones that exist between standard notes on a scale. While they can be perceived in music or singing, they defy traditional notation. Blue notes embody the essence of soul, distinguishing classical compositions from contemporary ones. Our BlueNotes encompass far more than just messaging; they transform into the dynamic pulse of an office, ensuring that everyone is aware of where compassion is needed at any given moment. Ultimately, this system fosters a culture of awareness and empathy within the workplace.

Constellation GovCloud serves as a specialized platform tailored for Software as a Service (SaaS) providers aiming to secure FedRAMP moderate authorization for operation within federal agencies or StateRAMP authorization for state and local government entities. The technology market within the US public sector is extensive and offers significant potential for companies that strategically position themselves. The Constellation team collaborates with clients to assess the business prospects available through market entry or expansion, offering actionable insights and methodologies to boost revenue while enhancing existing channel frameworks. This includes a thorough examination of business opportunities in relation to compliance needs, technical readiness, and positioning within the competitive landscape. Additionally, the team assists in identifying and addressing non-compliant cryptographic assets and ensures that your solutions possess a continuous capability for demonstrating compliance through cryptographic Software Bill of Materials (SBOM) remediation efforts. By leveraging these services, organizations can better navigate the complexities of the public sector technology landscape and drive sustainable growth.

The NICE Employee Engagement Manager (EEM) acts as an essential element within the NICE Intelligent WFM SuiteTM, which provides a comprehensive WFM solution focused on intelligent automation for intraday management. EEM enhances staffing optimization after WFM schedules are released, seamlessly addressing staffing needs both throughout the day and weeks ahead. By proactively spotting staffing discrepancies, EEM mitigates potential issues before they can arise. It effectively addresses staffing shortages by continuously and automatically identifying gaps, determining suitable replacements, personalizing shift change proposals, and ensuring all schedules are promptly updated. Furthermore, EEM elevates employee involvement by tailoring self-scheduling options with pre-approved choices for intraday and short-term needs, offering 24/7 access through multiple channels, and facilitating timely notifications about shift changes via desktop alerts and mobile app prompts. This approach not only streamlines operations but also fosters a more engaged and responsive workforce.

Trillian offers a contemporary and secure solution for instant messaging tailored for businesses. Enhance your team's communication with Trillian's decentralized and federated messaging system, allowing you to send both private and group messages, monitor colleagues' activities, share files seamlessly, and so much more that fosters collaboration and productivity.

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients.

The dynamics of dialogues within contact centers are undergoing a significant transformation. As digital technology becomes more prevalent, the conversations handled through voice channels are increasingly intricate and serious, necessitating a personal touch. In these critical moments, customer loyalty hinges on the authentic connections established during emotionally charged exchanges. Nonetheless, many organizations face challenges in effectively training their phone representatives—whether they are on-site, working remotely, or part of a Business Process Outsourcing (BPO) firm—on the essential soft skills that are crucial for achieving customer satisfaction. Furthermore, there is often a deficiency in key behavioral insights that can facilitate enhancements and illuminate the effects of each customer interaction. To address this gap, Cogito provides an artificial intelligence-driven coaching platform aimed at enhancing the emotional intelligence of phone representatives, ultimately leading to more meaningful interactions with customers. This innovative approach not only supports the development of essential skills but also enables organizations to foster a more empathetic customer service environment.

Voalte Platform enhances communication and collaboration among care teams by utilizing top-tier technologies, allowing you to stay ahead in the rapidly changing healthcare environment. Elevate your care collaboration with the leading smartphone solution designed specifically for healthcare communication, which empowers both nurses and physicians while ensuring satisfaction for patients and their families. There has been a strong demand from hospitals for a communication platform that enables secure information sharing among care teams, regardless of their location, and the Voalte Platform fulfills that need. While it's easy to get caught up in technological advancements, at Voalte, we maintain our commitment to our core mission: providing exceptional healthcare communication solutions that truly benefit those dedicated to caring for others. By focusing on this goal, we ensure that our innovations not only meet industry standards but also enhance the daily experiences of healthcare providers.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

Elevate your clinical health information exchange capabilities through our value-centric direct secure messaging solutions. Given the stringent security standards in healthcare, compliance is essential, driven by regulations such as the Health Insurance Portability and Accountability Act (HIPAA) and MACRA MIPS, which enforce rigorous guidelines for digital communications and value-based reimbursement models. It is crucial to meet these standards while enhancing the customer experience and maintaining an efficient workflow, making dependable and innovative Direct Secure Messaging an essential component for healthcare organizations. DataMotion Direct Messaging facilitates the digital transformation of your health information processes by automating workflows involving electronically protected health information (ePHI). This solution guarantees a straightforward, secure, and verified exchange compatible with all certified EHR technologies. Even the most rigorous and mission-critical initiatives can take advantage of the straightforward and trustworthy medical record exchange, ensuring that healthcare professionals can focus on delivering patient care without compromising on security or efficiency. By adopting these advanced messaging services, healthcare systems can not only comply with regulations but also improve overall communication and collaboration among providers.

Our cutting-edge platform was developed by a team of medical professionals and health technology specialists utilizing Human-centered design principles. We streamline the process of ensuring patient success, fostering better outcomes and enhancing experiences for all involved. Patients and their families receive a comprehensive plan that empowers them to stay informed and take appropriate actions, all while benefiting from secure communication methods and a role-based access system tailored to their needs. We collaborate with leading health organizations that are committed to advancing patient success. Careteam serves as a healthcare-focused collaboration platform that unites healthcare providers, patients, and their support teams, offering an integrated care plan, real-time communication, and population analytics. This approach facilitates smoother transitions, addresses complex chronic care challenges, and promotes innovation within the often disjointed healthcare landscape. By prioritizing collaboration and transparency, we aim to transform the way care is delivered and experienced.

AgentTime™ is a user-friendly and cost-effective software solution designed for managing call center staffing. With the capabilities of AgentTime, users can seamlessly import their anticipated call volumes and average call durations segmented by time intervals. The software then generates optimal weekly schedules tailored for various groups of agents. Included in AgentTime are Portage’s advanced Call Center Designer and SimACD staffing tools, which work together to identify the ideal number of agents needed for each time segment throughout the week. The Call Center Designer employs well-established Erlang-C formulas to forecast staffing needs and other key performance metrics for every period of the workday. Following this, SimACD fine-tunes those projections, enabling users to experiment with different agent counts in a simulated automatic call distributor (ACD) prior to finalizing the schedule. Plus, the software features an intuitive user interface that simplifies the process of crafting weekly schedules, making it accessible for managers at all levels. This streamlined approach not only enhances efficiency but also optimizes agent productivity and customer service outcomes.

Dock is the pioneering and sole task management and collaboration platform that meets HIPAA compliance, specifically designed for healthcare teams. We establish the necessary framework, processes, and accountability that healthcare teams require to function effectively. Our platform facilitates better communication between clinical and administrative teams, ensuring that healthcare practices operate in harmony, which ultimately leads to enhanced patient care and increased satisfaction among providers. Dock offers a straightforward, HIPAA-compliant solution for managing all daily administrative and clinical responsibilities. The chaos of missed emails and phone calls can often result in overlooked tasks. Additionally, the use of complex spreadsheets, lost Post-it notes, and unreadable annotations can contribute to medical errors. By centralizing all administrative tasks in one HIPAA-compliant location, your clinical operations can function more smoothly with fewer oversights, allowing you to refocus on delivering the care that patients require. Say goodbye to Post-Its and cumbersome Excel documents; our user-friendly platform seamlessly integrates with your existing EHR and is accessible from anywhere, making your workflow more efficient and organized. With Dock, healthcare teams can achieve clarity and cohesion in their daily operations.

HRTec provides a secure, flexible, and scientifically proven platform for workplace assessments, helping businesses address organizational challenges with precision. Through their customizable surveys, detailed reports, and qualitative data analysis, HRTec identifies key strategies that contribute to mission success. With more than 17 million employee surveys completed, HRTec’s actionable insights lead to real change. As an added benefit, their FedHIVE cloud environment offers FedRAMP High Impact Baseline Provisional Authority to Operate (P-ATO), ensuring top-tier security for federal and state clients.

Effective communication and teamwork are essential for delivering high-quality healthcare to patients. Research indicates that poor communication within care teams accounts for approximately 66% of medical mistakes. To enhance the coordination of patients' diagnoses and treatment plans, collaboration among healthcare providers is crucial. Charmconnect facilitates improved communication among providers and stakeholders involved in patient care by offering immediate access to patient health information, which serves as a foundation for care discussions. The platform's external chat feature enables providers to securely communicate with colleagues from different practices or hospitals regarding patient matters or to share medical records. Additionally, the care team can activate Patient channels specifically for certain patients or their caregivers, allowing for seamless conversations that lead to more prompt responses to health concerns. This innovative approach significantly reduces health risks that may arise from delays in communication, ultimately fostering a more efficient healthcare environment. Overall, the integration of such tools can transform how healthcare teams interact, promoting a more collaborative and responsive patient care experience.

NICE Workforce Management stands out as the premier solution in the workforce management software arena. By offering the most precise and actionable schedules alongside forecasts, this tool empowers organizations to minimize labor waste while achieving their objectives through innovative forecasting algorithms. Implementing NICE WFM allows businesses to lower their headcount needs, streamline long-term planning, boost agent engagement, and enhance overall workforce efficiency. You can transform various aspects such as schedule adherence, attendance, agent satisfaction, and engagement using this all-in-one solution. Additionally, it helps to reduce the administrative burden and maintenance associated with WFM. By increasing employee utilization and refining scheduling efficiency, companies can enhance customer experience through a smarter approach to forecasting and scheduling. Given that digital channels necessitate distinct workforce strategies and metrics, it’s crucial to ensure adequate planning and staffing. Being prepared for unforeseen circumstances enables you to swiftly adjust staffing levels as needed. Embrace the future of workforce management with confidence!

Introducing a cutting-edge, smartphone-based messaging platform designed specifically for healthcare professionals, ensuring security and adherence to HIPAA regulations for seamless collaboration between physicians and nurses. This mHealth solution facilitates connected care across various settings, including hospitals, physician groups, skilled nursing facilities, and home health, to enhance the healthcare continuum. Communication failures have been pinpointed as the underlying cause of 66% of medical errors, highlighting the urgent need for improved messaging systems. By streamlining communication and increasing productivity, better patient care outcomes can be achieved. Physicians can create tailored structured checklists that guide nurses through their thought processes, thereby reducing unnecessary communication and boosting efficiency while minimizing mistakes. In addition, nurses can develop checklists for routine tasks such as admissions and discharges, which not only enhances their workflow but also eases the training process for new staff. This innovative approach allows for a more organized and effective healthcare delivery system, ultimately benefiting both providers and patients alike.

To ensure you remain compliant and avoid pitfalls, implement customizable voice analysis triggers that create robust safeguards. With more than 53% of consumers in the UK displaying some form of vulnerability, we have streamlined the process of identifying these individuals and connecting them with the right personnel in your organization. Notably, in the latter half of 2021, a staggering 91% of customers experienced a decline in customer experience from contact centers. By concentrating on factors that enhance performance quickly, you can better equip agents with the necessary responses to foster more favorable customer interactions. Establish personalized guidelines that provide immediate notifications to the relevant team members during critical instances, utilizing any data available on the platform, including your own inputs. Additionally, maintain a comprehensive overview of conversation effectiveness through key performance metrics that are significant to your operations, thereby offering valuable insights into agent performance after each engagement. This allows for continuous improvement and better customer relations over time.

E-Zorg offers secure IT solutions tailored for the healthcare sector. Our services ensure that healthcare professionals are effectively connected to the technology essential for their operations and communication. With an emphasis on safe and dependable care technology, E-Zorg's offerings are specifically crafted for healthcare providers and application developers, adhering to stringent security and privacy standards. As the largest healthcare network in the Netherlands, E-Zorg allows seamless connectivity from any location across the country. Currently, we support over 85% of general practitioners, nearly all pharmacies, and 65% of hospitals, making us a key player in the healthcare landscape. Our dedicated helpdesk is always available to assist you; staffed by technical experts, they provide prompt and effective support for any inquiries regarding our services. If you are a healthcare provider, manager, or IT professional seeking trustworthy technology solutions, E-Zorg is equipped to elevate your organization’s capabilities and ensure optimal care delivery. Reach out to us to discover how we can enhance your operational efficiency and security.

Instead of treating all patients as if they need the same level of care, Oracle Health Workforce Management utilizes a combination of outcomes, interventions, and observations to formulate a tailored workload calculation specific to each patient's health status. The system consistently monitors the anticipated admission, discharge, transfer, and workload demands against existing staffing schedules. This allows managers to swiftly recognize areas of overstaffing or understaffing and make proactive adjustments as necessary. Additionally, for the staff that are on duty, Oracle Health Workforce Management fosters fair patient assignments by aligning the most suitable and available caregivers with each patient, considering factors such as staff qualifications, continuity of care, individual patient requirements, and expected care transitions. The process of discharge planning is initiated right at the time of admission, ensuring a smooth transition for patients when the time comes. This strategic approach enhances both patient care and operational efficiency within healthcare facilities.

By concentrating on enhancing patient flow, streamlining operations, and attaining excellence in patient progression, you will produce significant outcomes across various key priorities. Achieving Performance Excellence entails ensuring the ongoing safety and quality of patient care, boosting revenue and reimbursements, minimizing unnecessary patient days, while simultaneously enhancing safety and improving patient outcomes. The narrative of Holy Cross Hospital exemplifies how better patient flow has positively impacted both patient and staff experiences. Additionally, learn how Good Samaritan prioritized patients to tackle emergency department backlogs, restoring the joy of caregiving for nurses and doctors alike. Ultimately, at the heart of your mission lies the commitment to facilitating healing for individuals. This pivotal mission is intrinsically linked to the quality of experience established through patient care and interaction. The dedication to improving patient experiences not only transforms lives but also elevates the overall standard of healthcare provided.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Solo™ leverages a cloud-based network to deliver a cohesive and scalable virtual care solution tailored for various use cases, care environments, and financial constraints. Empower your healthcare providers to deliver exceptional care anytime and anywhere by seamlessly linking individuals, healthcare systems, health information technology systems, devices, and third-party software into one unified platform. Designed to accommodate the specific preferences of every user, role, and clinical process, the user dashboard consolidates all necessary elements to oversee your entire virtual care practice or programs within a single interface. Our adaptable software modules allow clinicians to track the continuous journey of patient care, rather than focusing solely on individual episodes, all through a streamlined interface. By addressing gaps in workflows related to patient intake, scheduling, documentation, image access, and analytics, we enable the creation of a solution that aligns perfectly with your particular requirements, enhancing the overall efficiency of the care experience. In doing so, we provide a powerful tool that not only improves patient outcomes but also strengthens provider satisfaction and engagement.

CRM, finance, workforce management software and many other areas. You can manage every aspect of your company. Select the modules that you need to save time and money. Staffing simplified Our founders have over 20 years experience in the staffing industry. They built and rebuilt an internal platform to help their team work smarter and not harder during that time. One day, a competitor saw the platform our founders had built. She stated that every company in the industry was trying to solve the same problems as their internal platform. She suggested that everyone should have access to their platform. Senegal Software was founded in 2016. The result is a modular platform that allows you to run your business from anywhere on any device. Our software today helps clients save time, money, and increase productivity. We don't stop there. Our team continues to work with clients to find new ways for automating and simplifying staffing.

CareConnect™ serves as an integration engine that facilitates organizations in linking with various providers across diverse care environments. By utilizing a single connection point, organizations can realize genuine interoperability, allowing them to connect with a network of providers and enabling data sharing through local health information exchanges (HIEs) or broader interoperability frameworks like Carequality. This system promotes the seamless and secure exchange of clinical summaries and historical data between electronic health records (EHRs) and providers, thereby enhancing care coordination and integrated care models. Additionally, it enables access to a variety of resources, including pharmacies and prescription drug registries, which is particularly crucial for those involved in addiction and substance use treatment. CareConnect also incorporates a comprehensive consent management workflow, ensuring that data is shared accurately and timely, thus improving overall patient care and collaboration among providers. By streamlining these processes, CareConnect™ not only bolsters clinical outcomes but also enhances the efficiency of healthcare delivery.

myMEDIhub serves as a comprehensive health portal, gathering various forms of patient medical data—be it text, images, or videos—and making it accessible to both patients and healthcare professionals through the web. Additionally, referring physicians or patients themselves can easily upload their own medical data using a simple drag-and-drop feature, facilitating a seamless multimedia exchange of critical health information. Instead of the traditional method of burning medical images onto CDs and physically delivering them to other healthcare facilities or to patients, one can simply upload the data directly to the myMEDIhub cloud. This platform enables patients and collaborating physicians to conveniently access or download their health information at any time. Notifications through text messages or emails alert users to any new health data available in myMEDIhub. This innovative approach offers an unparalleled level of speed, efficiency, and cost-effectiveness in the exchange of medical information. Furthermore, by fostering connections with other healthcare providers in the area, a personalized health record is developed for each patient, enhancing their overall care experience.

A comprehensive 360º contact center platform that integrates various communication methods including voice, video, email, social media, and chat options like WhatsApp and Facebook Messenger, all accessible through a single, user-friendly interface. This platform is designed to be simple, intuitive, and customizable, ensuring a seamless experience across all channels such as voice, email, chatbots, and video. It offers outstanding audio quality, effective notification systems, and the ability to communicate with supervisors. Users can observe agents and teams in real-time, with wallboard displays showcasing the performance metrics of the call center. By merging top-notch contact center features with CRM data, it aims to provide outstanding customer experiences. The contact center is aligned with the customer journey, equipping agents with the necessary information to deliver personalized and efficient support. OneContact CC integrates effortlessly with major CRM systems, establishing a multichannel contact management solution that maintains a clear overview of each customer's profile and interaction history while fostering better client relationships. This innovative approach ultimately helps businesses enhance their service quality and customer satisfaction.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

myEZcare EVV is a state-of-the-art Electronic Visit Verification solution tailored for home care services, receiving approval from all states across the USA. This application is seamlessly integrated with homecare software, offering a wide array of features including Telehealth/Virtual Visits, Employee Management, Patient Management, Scheduling, comprehensive Billing with 100% Claims Processing, Digital Forms, Payroll, Electronic Visit Verification (EVV), Lead Management, Client Portal, Patient Portal, Advanced Reporting, and Messaging. As a prominent provider in the realm of healthcare software, myEZcare is dedicated to enhancing the operational efficiency of healthcare facilities. The platform delivers a cohesive solution that encompasses patient management, billing, and clinical point-of-care services specifically for home health, hospice, and private duty providers. Interested parties can request a demo to connect with a myEZcare representative and discover how the software can facilitate better compliance with care plans while improving patient outcomes. By leveraging the innovative capabilities of myEZcare, healthcare providers can streamline their operations and enhance the quality of care delivered to patients.