FLOW Description
Intellicus understands that BPMs need a modern WFM solution in order to keep up with changing customer expectations. Flow is a modern WFM system that can turn challenges into growth fuel. It helps BPMs balance profitability and customer demand for rich experiences on multiple channels.
No matter where your data is stored, and no matter which system you use, you can gain visibility across multiple sources and locations for actionable insights. AutoML can be used to integrate your contact center and forecast quickly and accurately. This will increase productivity and help you plan efficiently. Flow assists BPMs to plan for real-world complexities and ensures that they never face a crisis. ML allows you to plan the right number of shifts to prevent leakages and save time. Flow will take care of all the scheduling and rostering tasks, so you can focus on your customers. Get the insights you need when you need them, and how you want them to exceed every KPI.