HubSpot CRM Reviews

Summary: I definitely think this is one of the best free options on the market for CRM. I didn't play around with too much of the other offerings but there is a lot to play with and a lot of supported connections.

Positive: Easy to pick up for free and use for personal or business use. Helps keep you organized and very intuitive.

Negative: Starts to become a little unmanageable if you have a large use case for personal use but that is true with most any software of this type.

Summary: We needed a CRM and we tried several different platforms. This platform has definitely helped us while we were starting out and performs most of the functions we've needed.

Positive: Easy to use, great features, smart design. Easy to set up and pretty straightforward to use. Plans that will work with any budget.

Negative: Can't think of anything that I didn't like about this one!

Summary: Overall satisfied! I was glad that you have this kind of software that we can use in business. It's a big help for me and my company. I can easily track the sales of my team. Thank you very much!

Positive: It is very easy to use and navigate. It helps me a lot when it comes to sorting appointments scheduled, contracts sent over and track performance against quotas. I will recommend HubSpot to my friends and my family.

Negative: I don't have any issues with HubSpot so far. Looking forward for additional features in the future.

Summary: I use HubSpot every day and it's fantastic. It's reliable, easy to use, and easy to train new team members on.

Positive: The marketing email functionality is great. Super easy to use and schedule regular emails. Deal boards are a useful resource to track accounts. Automations save us so much time.

Negative: Individual features that we wanted to add like the knowledge base for the chat bot required us to go to a tier in pricing. That doesn't make sense for us.

Summary: Overall, I love HubSpot for the small fraction of things I use it for. The good thing is that I know I can use it for much more.

Positive: I like HubSpot for the ability to be able to use a calendar booking feature. I've split test this between Calendy and I must say that HubSpot functions better than the other.

Negative: Naturally, in order to get the branding taken off, you need to pay additional for that feature within HubSpot.

Summary: HubSpot CRM is a very well made software, its work structure is very well elaborated and helps make our overall experience and use of each of its functions totally easy for us. We consider that we have had a fairly good experience with this CRM service, we have been able to make a lot of sales after arriving in our work environment, it allowed customers to feel comfortable during the sales process, since we became people more capable of meeting requirements of customers. Sales in our company have progressively improved thanks to HubSpot CRM, we have retained customers, offering them very attractive services and offers that they cannot refuse, I am very grateful to HubSpot for this behavior in my company.

Positive: HubSpot is used in our company as the default channel to transfer leads, to a process where they can resolve all the concerns of the sale and a successful negotiation can be carried out. One of the things I like the most about HubSpot is that I can import contacts instantly and from any device, you don't need to create a contact list in HubSpot CRM to track the sale, just export them from somewhere else and embed it into HubSpot. I love the integration it has with all my social networks, it's easy to capture a client on our social networks and transfer them to our HubSpot dashboard in an automated way, this saves us a lot of time. Another thing that I like is that it is correctly associated with our advertising campaigns, in our sales sector we have configured it so that it can track sales with clients obtained from advertising campaigns.

Negative: It would be excellent to be able to unite all the information that we collect from our leads and to be able to have general reports on the behavior that has occurred with potential clients. Currently, the reports are generated separately, depending on the clients obtained by various means, the reports of social networks are separated from those of the advertising campaigns, however, this is not a function that attracts our attention, we prefer to obtain reports complete and general reports of the sales that we have generated so that it is easier to have an accounting of the potential clients. By having all this information separated, it costs us a little more to analyze the information collected.

Summary: We started using it several months ago, and it has helped my company to build awesome customer experiences. I can't emphasize enough how helpful this CRM has been for my team.

Positive: What I really loved about HubSpot CRM is the number of visitors that we were able to attract as soon as we started using it, our lead conversion rate has increased a lot.

Negative: Nothing that I can think of right at this time, I love every feature of it.

Summary: Overall this is the best CRM platform I have ever used, (and I have used a LOT of them!). With their thoughtful design and their capabilities continuing to enhance I can't think of a better CRM system.

Positive: I have been using HubSpot for about four years now, their free version was critical in getting me started with a CRM platform, and as I grew I continued to use HubSpot more and more. Their software keeps enhancing and getting better and I could not be happier!

Negative: There are no cons that I can think of - they help to tailor their program around the needs of their customers.

Summary: Hubspot is a program we use every single day. It's a driving force that keeps our business growing and allows numerous details and customer interactions to never fall through the cracks. It keeps a centralized hub of our customers that anyone can use and keeps everyone in the company on the same page. It's a great tool to have in any business!

Positive: The ability to keep track of all interactions I have to foster relationships and keep a constant flow of contact to grow my business and create new connections. It's also amazing that I'm able to directly send emails and keep detailed notes on each customer I come in contact with all in Hubspot.

Negative: Large, extensive capabilities make it difficult to fully utilize the platform. There are plenty of learning resources to help remedy this, however, there is quite a learning curve that will take you some time to overcome.

Summary: In the whole, this is a great CRM tool that enables sales teams to manage their pipeline right from start to finish with a lot of ease.

Positive: Can easily manage the pipeline.
Seamlessly assign tasks to team members.
Easily track email lifecycle management with prospects and leads.
The best feature is creating lists and sequences.

Negative: There aren't much negatives about the product, but sadly you cannot send more than five automated mails with sequences.

Summary: Overall, a really well tiered price plan for a pretty nicely laid out product. Good for employees and for customers.

Positive: Love that it can connect to just about every platform seamlessly. It is affordable and easy to use. The free consultation was nice in the beginning.

Negative: Not much bad to say, can get a little pricey depending on what you use it for.

Summary: Overall I enjoyed using HubSpot as an application to keep my timeliness and projects in order. I really enjoyed many features including the schedule a meeting section.

Positive: - easy to navigate
- visually pleasing to look at
- aids in swift and quick workflow with the easy design

Negative: - platform takes a while to get the hang of
- I didn't use most of the things you can do on HubSpot, my work on it was very minimal

Summary: My overall experience has been great and I highly recommend this platform to any growing organization. Marketing campaigns and customer data is well organized for future referencing.

Positive: It gives my team the best reliable platform for engaging our customers. I can reach clients who have given us projects via live chat and get their considerations.

Negative: I have not experienced any operation challenge from the performance of this great tool. It has given us the most reliable services and streamlined customer relationship deal.

Summary: All in all, HubSpot is a great CRM, that in my view is more suited to growing enterprises. The firm should look to improve its integrations possibility and look to develop more features to its CRM to add more value to users.

Positive: HubSpot was amazing on several fronts:
- Was useful in sorting accounts based on customizable traits (geographic location, - easier to handle when sorting the data
- Direct excel downloading report
- Great value for money (relatively low price in comparison to other CRM's)

Negative: The main con with HubSpot was that it was difficult to integrate other platforms - for example ZoomInfo details couldn't be synchronised with HubSpot which limits its accessibility to integrating additional information on new accounts.

Summary: Extremely happy with the platform, even in starting out at the free tier before I really grew my audience.

Positive: It's got literally everything that you could want in an easy-to-use platform... and they're always making updates. I like the website chat because I can catch leads and email them in bulk at a later point — plus assign these leads to particular team members.

Negative: They are making all sorts of UI updates all of the time, but the design was a bit dated and difficult to navigate.