MSM Description

Started in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software.

Marval offers unrivalled industry knowledge and expertise combined with innovative system design. With over 30 years of regular updates we offer a solution rich of functionality, now also including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey.

We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.
Our accreditations

Marval's integrated IT Service Management (ITSM) software solution has successfully passed the criteria for PinkVERIFY 2011 Toolsets for all 16 Pink defined ITIL processes.

We have also been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has held the ISO/IEC 20000 certification since its introduction in 2005.

Our ITSM software is also accredited by the Service Desk Institute (SDI) as SDI Standard Performance Results Report Compliant.

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Company Details

Company:
Marval Software
Year Founded:
1989
Headquarters:
United Kingdom
Website:
www.marvalglobal.com
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Product Details

Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
Online

MSM Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Change Management Software

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Machine Learning Software

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization