Alternatives to HelpKit

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

An effective knowledge base is built upon a robust tool. Create a streamlined help center in mere minutes instead of taking months to set it up. By quickly establishing a customer-focused knowledge base, you can provide proactive support, alleviating your team's burden from urgent cases and enhancing overall customer satisfaction. Effortlessly manage multiple help centers from a single dashboard. Explore the simplest method to launch your help center. Focus on producing high-quality articles instead of getting caught up in their design. Support a variety of content types, such as images, videos, documents, and audio files. Seamlessly link to other articles within your help center while remaining in the editor. Benefit from automatic suggestions generated by your help center, customized according to the user's location and actions. Open help center materials in a widget, allowing customers to access information without navigating away from their current page. Easily maintain and organize FAQs in your help center for straightforward presentation on your website, eliminating the need for outdated, hard-to-modify FAQ sections. Furthermore, a well-structured knowledge base can significantly reduce support ticket volume, allowing your team to focus on more complex issues.

Avoid being hampered by onboarding challenges, knowledge silos, or context switching by utilizing Swimm to create and modify documents that are seamlessly integrated with your code, automatically updated, and embedded in your workflow. With a language-agnostic editor and features like Smart Tokens and Snippet Studio, Swimm provides a robust foundation for contemporary documentation practices. Craft engaging, media-rich documents that are closely tied to your codebase with ease. The Auto-sync algorithm ensures your documentation remains aligned with any refactoring or structural changes, sparing you from the hassle of updating file names, function names, or implementations. Swimm actively monitors your documentation as your code changes, alerting you to any discrepancies that arise. You can conveniently access documents alongside the relevant code, maintaining your focus within your IDE. When you click a link, a new tab opens with the documentation rendered flawlessly from Markdown, ensuring a smooth and uninterrupted workflow. This streamlined approach not only enhances collaboration but also maximizes productivity, allowing teams to work more efficiently together.

USU Knowledge Management is the most trusted platform for knowledge management in contact centers. We provide relevant, easy-to-understand knowledge to your customer facing agents so they can provide better and more efficient customer service. It is more difficult to deal with the volume of information than it is to actually find it. We can only find the answers we need by contacting customer service. Our goal is to make customer support as easy as a Google search.

Nuclino acts as a collective brain and helps teams bring together all their knowledge, documents, and projects in one place. It's simple, modern, and fast. Over 12,000 companies and teams around the globe trust Nuclino.

Transform the chaos of your software project wiki into a well-organized triumph! Enhance collaboration, streamline the decision-making process, and simplify the onboarding experience for new engineers with Tech Debate, the ultimate tool for managing expanding software initiatives. This collaborative platform empowers teams to brainstorm concepts together, monitor all significant project changes, and utilize AI-driven tools to swiftly gain valuable insights. With Tech Debate, your team will have a clear grasp of the reasoning behind critical decisions, significantly speeding up the software development cycle. Rather than documenting ideas and decisions that have already been made or implemented, our collaborative concept creation process allows teams to effectively communicate technical concepts and achieve consensus from the start. Once a decision or concept receives approval, it seamlessly integrates into the project timeline, serving as a concise and easily accessible record of all essential decisions, concepts, and ideas. Embrace the future of project management and watch your team thrive with improved structure and clarity!

Introducing the ultimate platform for workplace and document collaboration that empowers both teams and individuals to create, collaborate, and manage their work seamlessly from any corner of the globe. This tool allows users to swiftly generate versatile notes, documents, wikis, knowledge bases, project plans, client outputs, training manuals, and client portals, all while ensuring smooth integration with the applications you already use. Centralize your work efficiently in one location, utilizing Bit for smart notes, research endeavors, freelance tasks, client outputs, academic work, and much more, all presented in an aesthetically pleasing format. Collaborate with team members, clients, partners, or students, no matter their geographical location, and engage in real-time project collaboration. With guest access features, you can easily invite clients, partners, and contractors into your workspace to enhance productivity. Bit is designed to scale with your organization, whether your team is centralized or spread out internationally. Maintain a well-organized repository of company knowledge that spans across various departments, teams, projects, and clients, all housed within a single, easily accessible hub for ultimate efficiency and collaboration. This all-encompassing platform not only boosts productivity but also fosters a cohesive working environment, essential for modern teams.

BookStack is an intuitive, self-hosted platform designed for the efficient organization and storage of information. It is completely free and operates under the MIT license, with its source code accessible on GitHub. Users can download and set up their own instance of BookStack at no cost. The emphasis on simplicity is evident in its design and functionality. With a fully searchable content feature, users can easily locate information at the book level or search across all books, chapters, and pages. Additionally, the platform allows direct linking to specific paragraphs, ensuring that documentation remains cohesive and interconnected. Configuration options enable users to customize BookStack according to their specific needs, including adjustments to the name, logo, and registration settings. Users also have the flexibility to control the visibility of the entire system, making it either publicly accessible or restricted. Built on the Laravel framework using PHP and employing MySQL for data storage, BookStack prioritizes performance and can efficiently operate on a budget-friendly $5 Digital Ocean VPS. This makes it an ideal solution for individuals and teams looking for a reliable documentation tool without incurring significant expenses.

Integrate your knowledge with ChatGPT to create an oracle that provides instant answers to any inquiry, whether through your internal Slack channel or as a convenient website widget. This customizable ChatGPT oracle can tap into your entire organizational knowledge, spanning Confluence pages, Jira issues, Notion documents, and Google Docs, all while ensuring that your data is securely stored within a SOC2 compliant application and exclusively accessible to your Oracle. Importantly, none of this data is used for training the models, enabling you to have the ultimate team member who can promptly address any questions or concerns. Moreover, this platform acts as a highly efficient support agent, capable of resolving customer inquiries swiftly. You can begin your journey at no cost, and if you discover a better price elsewhere, we promise to beat it. Designed specifically as a Slack application and browser extension centered on Confluence, this tool simplifies the process of obtaining answers regarding your documentation; as you explore, eesel ChatGPT will only recognize the pages you access after initiating the trial. Embrace the power of an intelligent assistant that enhances your productivity and streamlines your workflows.

Design a chatbot for your website or application in just a few minutes. Tailor its appearance to align perfectly with your brand's identity and color palette. You have the freedom to personalize every detail of your chatbot, including its color, background, logo, and much more to truly make it yours. Effortlessly embed it on any webpage, or integrate your knowledge chatbot widget straight into any Notion page for seamless interaction. While jotting down notes, you can ask questions and receive answers in real-time. Handle multiple documents simultaneously by uploading various PDF or text files to obtain instant responses. Your customization options are limitless; you can alter colors, incorporate your brand logo, and so forth. Plus, all your conversation history is securely stored, allowing you to revisit and pick up right where you left off at any time. With just the click of a button, you can summarize extensive documents and extract key information efficiently. Additionally, this tool enhances productivity by streamlining information retrieval right when you need it.

Notion provides an elegant and straightforward platform for organizing your thoughts and collaborating seamlessly with your team. With Notiondesk, you can streamline your workflow by transforming your Notion documents into a knowledge-based service tailored for your clients. To kick off your journey, simply duplicate our Notion template into your workspace and begin drafting your help center articles. You can personalize your help center by incorporating your own custom domain, aligning it with your brand's design, and adding tailored links. This way, you can create a polished and user-friendly help center that is ready to be shared with your clientele. By offering a knowledge base, you empower customers to find solutions independently, reducing the volume of inquiries and enhancing overall satisfaction. As a result, not only will your customers appreciate the ease of access to information, but you'll also find that your support workload becomes significantly lighter. Additionally, this proactive approach fosters a stronger relationship between your brand and its audience.

Envision consolidating all of your frequently asked questions, instructional guides, and company policies into a single, easily accessible resource. This way, your support teams can swiftly provide a link to clarify any intricate queries. Most customers prefer to locate their answers instantly instead of submitting a support ticket and enduring a wait for a response. By empowering them with self-help articles and tutorials, you not only aid their success but also decrease your support expenses. Additionally, maintaining high-quality, relevant content on your website positively influences its visibility in Google search results. Implementing how-to articles and FAQs can enhance your site's ranking, thereby attracting a broader audience of potential customers. In our tech-savvy world, ensuring transparency across various devices is essential for effective communication. wpDocs streamlines the optimization of your documentation for seamless viewing on desktops, laptops, tablets, mobile devices, and beyond, thereby simplifying the process of document collaboration. Ultimately, this tool enhances efficiency and fosters a more informed customer base.

Hudu stores, organizes, and encrypts client passwords along with the rest of your documentation. Hudu allows you connect articles and assets with strong relationships and a state of the art relationship mapper. To manage and track the progress of checklist workflows, you can set up process templates and processes. IT can be complicated, so Hudu was designed from the ground up to allow for complete customization. All files and passwords are encrypted with AES256-bit encryption on servers you control. Administrators have the option of enforcing multi-factor authentication. Users can also enable multifactor authentication. You can limit the hours employees can log into your computer to view and edit data. You can share passwords with clients easily and securely through a branded portal.

Confluence by Atlassian, a leading content collaboration tool for modern teams, is Confluence. It allows teams to collaborate, create, and share projects in one place. They can also easily publish and access company information and capture, store, and grow their knowledge. Confluence can also be used on mobile devices, allowing teams to track and give feedback, and keep in touch regardless of where they are.

Gain immediate access to essential company information, enabling your team to thrive. IT frequently asked questions are available for new hire onboarding and training purposes. Chatbots designed for employees can assist with policies regarding PTO, sick leave, and remote work, among other inquiries. Additionally, these chatbots provide answers to questions about payroll and 401k plans. There’s even a specialized chatbot tailored for long-term projects that involve collaboration between multiple teams. Ultimately, all company knowledge is readily accessible, serving as a great source of inspiration. This setup is especially beneficial for distributed teams comprising over 100 employees. Our integration with Notion allows for the direct import of Notion pages into Wizi AI, enhancing usability. We also support data sources in Markdown (.md) and text file (.txt) formats for added flexibility. Importantly, your colleagues won't require a subscription to utilize the chatbot, as it is readily available to all employees with a company email domain by default. This accessibility ensures that everyone can benefit from the wealth of information at their fingertips.

Streamline Your Customer Support Team with HelpSpace. This platform offers a unified inbox, various inbound channels, and customizable self-service sites, making it a favorite among users. Unified Inbox for Your Channels. All communications from different channels converge in one inbox, ensuring you are always informed about incoming tickets. Swift and Effective Responses. You can easily change ticket statuses, assign agents, or respond promptly to inquiries. Customizable Self-Service Sites. With HelpSpace, you can design multiple self-service sites tailored to your needs, whether it’s a blog, help center, or documentation. Effortless Self-Service Articles. Adding links to your self-service articles takes just a click, allowing you to save valuable time. Unlimited Customer Capacity. There's no limit to the number of tickets and customers you can manage. Multiple Communication Channels. The Pro plan allows your inbox to capture messages from up to five different channels. User-Friendly Interface. The platform boasts a clean, straightforward design that is incredibly easy to navigate. Quick Setup. Our onboarding process is designed to be simple and efficient, enabling you to get started in no time. Additionally, HelpSpace ensures that your customer support operations run smoothly, enhancing overall productivity.

Cloudy is an innovative platform powered by artificial intelligence that streamlines the creation of clear and current technical documentation for dynamic teams. By integrating seamlessly with GitHub repositories, it allows users to set up distinct workspaces tailored to each codebase, ensuring that documentation stays aligned with any modifications in the code. The platform promotes effective teamwork through features such as pull request synchronization, automated change recommendations, and recent discussion threads that preserve context. With customizable permissions, team members can access only the information pertinent to their roles, while the ability to link files and documents brings together essential code and data. Cloudy also improves user experience by offering optimized keyboard shortcuts for navigation and aids in onboarding processes by clarifying codebase insights. Its design focuses on bridging knowledge gaps within teams, facilitating easier access to vital information for coworkers, clients, and stakeholders alike. Additionally, the platform provides a variety of pricing options, including a complimentary tier for non-commercial users and a professional version for enhanced capabilities. Overall, Cloudy represents a significant advancement in the realm of technical documentation.

MkDocs is an elegant and efficient static site generator designed specifically for creating project documentation. You can write your documentation in Markdown format and manage it using a straightforward YAML configuration file. There are numerous visually appealing themes to choose from in MkDocs, including the default themes like mkdocs and readthedocs, as well as various third-party options found on the MkDocs Themes wiki page, or you can even craft your own unique theme. By personalizing your theme or adding plugins, you can ensure your project documentation has the appearance you desire. Additionally, you have the ability to enhance Markdown's functionality through various extensions. A wealth of configuration options is at your disposal, and the built-in development server enables you to see your documentation in real-time as you create it, complete with automatic reloading and browser refreshing upon saving changes. Ultimately, MkDocs produces entirely static HTML sites that are ready to be hosted on platforms such as GitHub Pages, Amazon S3, or any other hosting service you prefer, giving you flexibility in how you distribute your documentation. This makes it an excellent choice for developers seeking a streamlined way to present their project information.

With ClickHelp you can create online FAQs, help files, user manuals, knowledge bases, guides, etc. and publish them instantly. Also, you can create printed documentation in various formats. ClickHelp is easy to set up and use - no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux. Why ClickHelp? Here are some points: * Easy to use WYSIWYG topic editor, as well as HTML source mode. * Translation module to create a multi-language documentation site. * ClickHelp AI. * Password-protected online help. * ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. and export to CHM, HTML5 Web Help, PDF, DOCX, etc. * Powerful full-text search. * In-depth analytics and reporting. * Context help engine. * Branding options. * Global find and replace. * Automatic link validation and update. * Dynamic content support for single-sourcing - snippets, variables, conditional blocks. * Single Sign-On support for Google, Microsoft Azure AD, Salesforce and custom * OpenID Connect providers * Taxonomies * Readability scores and metrics. Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, YouTube and much more.

A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.

Introducing a groundbreaking solution, this Azure SaaS application harnesses the power of Azure AD, Azure SQL, and Microsoft Graph, along with a set of robust APIs and App Services. It optimally utilizes Azure's infrastructure and scalability for enhanced performance. The Azure Tenant Management feature enables users to easily configure their preferences, while portal administrators can oversee permissions across the entire organization. This integration supports Azure AD and Office 365 users and groups, streamlining role-based access. By leveraging Azure's cloud capabilities, it lowers the barriers to adoption significantly. Furthermore, NanoNotion enriches your investments in Microsoft Office and Office 365 applications and services by allowing the creation of Notions from various document formats, such as Word, PowerPoint, and Excel. Users can effortlessly incorporate links that direct to resources on OneDrive for Business and SharePoint. Additionally, Microsoft Teams facilitates the sharing of Notions, promoting the exchange of valuable knowledge within teams. Once this knowledge is recognized as valuable, Teams can be utilized to transform it into innovative products and services, thus driving business growth. Ultimately, this seamless integration enhances collaboration and maximizes the utility of existing Microsoft tools.

Malcolm! This is a collection of web-based tools that allow you to interact with your users. Transform repetitive tasks and procedures into Workflows. You can create anything, from a simple form to a multi-step customer journey. You can either start from scratch or choose one of our pre-configured templates. Teach Malcolm! Teach Malcolm! You can also have your answers rated by users to help you improve your content. We make it easy to display content from Malcolm if you already have a website and/or app. There are many options for embed, widget, overlay, plugin and plugin options. If you don't own a website, or you would like to create a dedicated area within Malcolm for your content! Our hosted Hub is a great choice. Connect Malcolm! Connect Malcolm! Webhooks allow you to integrate with your own systems.

Rake replaces LiveChat, and other similar chat apps on the internet. Rake replaces Slack, and other similar work messaging apps. Rake is an infinitely searchable, connected chat and messaging platform. Rake is omnichannel-first to allow you to connect with everyone. Live chat on your website can increase lead conversion by as much as 4x according to studies. Rake's customizable chat widgets are easy to implement on your websites and landing pages. They require minimal javascript and don't slow down website load or performance. Plugins are available to most popular CMS and eCommerce platforms. Live visitors to your website can be viewed. This includes visitor geo-location, session duration, page viewed, page viewed, and other useful statistics. When the time is right, create a custom invitation for chat.

Whether you're seeking an internal Knowledge Management system or a straightforward FAQ section for your customers, Support Hero has you covered. Equip your team with a comprehensive playbook or offer exceptional assistance to your clients. Support Hero provides a refined and user-friendly Knowledge Management Solution. It includes a fully functional knowledge base portal right from the start. With an embeddable widget that seamlessly integrates with the portal, you won't have to worry about updating content in multiple locations. The appearance is highly customizable, allowing configuration to operate on your own domain. The Support Hero widget can be effortlessly embedded into your website or web application, sharing the same content from the knowledge base portal while being highly adaptable. Take advantage of our contextual content feature to deliver the most relevant articles based on the user's navigation. Implementing the widget is as easy as adding a simple JavaScript snippet, making it accessible for all levels of technical expertise. Additionally, Support Hero ensures that your users receive consistent and tailored support, enhancing their overall experience.

Hosted knowledge base software for creating a private or public knowledge base. You can create a great support center. In minutes, you can create a beautiful FAQ and help site. Your users deserve it. HelpSite offers you... Support site with FAQs and knowledge base. It's mobile-friendly, beautiful, and searchable so customers can quickly find the answers they need. Smart contact form that automatically suggests articles as the user types. Users receive their questions faster and support agents are able to save time. An admin interface that is super easy to use to create knowledge base articles quickly and easily. Your help site can be filled with helpful information and answers to common questions. Our hosted knowledge base software handles all the rest.

Guidejar simplifies the process of creating interactive, step-by-step guides and product demos. Users can effortlessly capture their workflows with our browser extension, and then render them as Standard Operating Procedures (SOPs) or interactive demos, ready to share instantly. Guidejar also includes AI-powered features such as Voiceover and Translate, enabling the creation of engaging content for a global audience. Additionally, users can also write long-form help articles, FAQs, and documentation. Guidejar also offers features like customizable call-to-action buttons, intuitive organization, and SEO optimization to help businesses provide informative content and improve their online presence. Finally, Guidejar offers a no-code help center that can be set up instantly, hosting all guides and articles on a custom domain.

Heroic KB enables you to swiftly create an aesthetically pleasing and searchable knowledge base in just a few minutes. Featuring immediate search capabilities, article analytics, user feedback, email reports, and more, Heroic Knowledge Base delivers a refined experience for both you and your users. The platform boasts a contemporary design that enhances the appearance of your articles, ensuring they appear professional without any need for design expertise. If you wish to personalize it, numerous customization options are available to align it with your brand identity. With a well-structured category system and robust search functionality, finding the necessary information becomes a breeze. Heroic KB provides prompt answers to your customers, allowing them to receive assistance without having to wait for your or your team's response. Additionally, many visitors may not have a clear idea of what they need; Heroic KB's instant search feature offers suggestions as they type, enhancing their experience and satisfaction. This comprehensive tool not only streamlines information access but also fosters a more engaging interaction between users and the knowledge base.

The modern WordPress knowledge base wiki plugin offers robust control over permissions, allowing you to determine who can view, edit, publish, or approve content, facilitating contributions from both your team and community members. With its user-friendly interface, you can effortlessly organize information and share it with your preferred audience. Track user interactions such as views, searches, likes, and dislikes to better understand engagement. Helpie transforms the often tedious tasks of creating product documentation and fostering team collaboration into an enjoyable experience, enabling you to launch your own wiki community with ease. Users can conveniently add or modify content directly from the frontend, and you can access a comprehensive revision history to track changes and take necessary actions. Style your documentation with Helpie’s built-in options or utilize the powerful Elementor page builder for customization. Gather valuable user feedback through voting and commenting features, and ensure your documentation remains current by applying added and updated tags. Collaboratively create and share wiki articles within your team to enhance collective knowledge, all while leveraging versioning to maintain the accuracy of your content. Embrace the opportunity to foster a vibrant knowledge-sharing environment that empowers every contributor.

Oracle Knowledge Management delivers information effectively and consistently through various channels. This solution enhances the speed of issue resolution for call center representatives while enabling customers to easily find the information they seek, ultimately boosting customer satisfaction and loyalty. Accelerate the development of resources that assist both your customers and call center agents. With an intuitive authority tool and robust media support, you can quickly create knowledge articles and other materials to provide the most relevant answers precisely where they are needed. Achieve greater efficiency and scalability by utilizing simple point-and-click custom templates designed for announcements, FAQs, guides, and more. Collaborate with a diverse range of content contributors to establish an exemplary knowledge repository. Additionally, allow your subject matter experts to review, comment, and approve content updates using a streamlined workflow engine that effectively orchestrates the content creation process. This collaborative approach not only enhances the quality of your knowledge base but also fosters greater engagement among team members.

Transform your Google Drive folders into a rapid, easily searchable wiki for both you and your team. By converting your existing Google Drive files and folders, you can establish a polished wiki that features comprehensive full-text search capabilities for all your materials. Within Google Drive, you can edit and collaborate on wiki entries seamlessly without the need to switch platforms. You have the option to allow access to your wiki for anyone or restrict it to specific individuals and groups. Additionally, you can personalize your wiki's domain, logo, color palette, and overall layout to suit your needs. Kbee is designed with SEO in mind, automatically creating meta tags, sitemaps, and robots.txt files. The articles in your wiki are built statically and delivered through a content delivery network (CDN) that enhances search engine optimization. However, we soon encountered challenges with collaboration in the tool itself. This led to a frustrating cycle where we would work together to develop content in Drive, only to face the tedious task of manually transferring that information to our help center, which both of us found to be an exhausting and inefficient process. Seeking a more effective solution became a constant priority for us.

Whether you require a simple bibliography, are exploring a team library with 20,000 sources, or wish to maintain organized notes, Citavi's features enable you to work more efficiently and swiftly. Tackling large projects filled with numerous references can be daunting, but Citavi allows you to simplify your workload by breaking it down into manageable tasks, tracking essential information from your articles, and filtering through sources to find the most relevant ones, whether you're working solo or collaborating with a team. Unique among reference management software, Citavi permits teams to store their data on a personal server rather than relying on cloud storage, and individuals have the flexibility to select between local and online project options. With automatic backups, you can rest assured that your data is secure and won't be lost. Eliminate the hassle of formatting citations and bibliographies, as Citavi supports over 10,000 citation styles, including APA, Chicago, MLA, and Turabian, among others. And if you don't find the style you need, you have the ability to create a custom one or reach out for assistance. This comprehensive system is designed to streamline the research process, ensuring you stay focused on what truly matters: your work.

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

Introducing a state-of-the-art client portal designed for forward-thinking businesses. Clients can easily log in through your website to share files, sign documents, make payments, communicate, and much more. This all-in-one application encompasses everything necessary for managing a virtual business, including billing, file sharing, electronic signatures, messaging, client intake forms, and a comprehensive knowledge base. The portal provides you with the flexibility to customize what your clients can view. You have the option to host the portal on your own domain, ensuring that every detail aligns with your brand identity. Whether you choose to integrate it with an existing marketing website or utilize our website builder to craft a page tailored for professional services, the possibilities are endless. Enhance your client portal by incorporating the secure file-sharing and eSignature features, effectively replacing services like Google Drive, Dropbox, ShareFile, and DocuSign. Additionally, implement the billing module to offer clients a branded payment experience, substituting platforms like Bill.com and FreshBooks. Streamlining your client intake process is effortless with the addition of the intake forms module, which can replace tools such as Formstack and Microsoft Forms, making your operations more efficient and cohesive. With this portal, you can revolutionize how you interact with clients, ensuring a seamless and professional experience every step of the way.

Klutch is for teams who want to work together, organize company information, save time answering repetitive questions, and hire new members. Short, easily copyable answers that will help you avoid repeating yourself to customers. Long-form, important company information that is shared with individuals, teams, and the entire company. Klutch's canned answers can help you share your valuable information with your customers and colleagues. You can make it easier to find what you need with categories, tags and permissions. You can work together in real time on your documents, or leave a comment for others to see later. You can choose from dozens pre-made templates, or you can create your own for you and your coworkers to use. You can share your published pages or drafts with users, groups, or the entire company. You can organize your pages and drafts in designated folders that you can customize so that nothing is lost.

Utilize the LabiKnow Knowledge Base to address your customers' inquiries and concerns around the clock, providing exceptional self-service support. This platform features a user-friendly online editor that enables the creation of engaging content tailored for your audience. You can incorporate images, videos, tutorials, call-to-action buttons, and emphasize key segments, as well as include code samples. Your customers will have the flexibility to access answers to their queries or solutions to their problems on both desktop and mobile devices, or they can reach out to you through a ticketing system via email. The LabiKnow help center software also allows for easy design customization to align with your brand identity. By implementing this solution, you can significantly decrease the volume of incoming customer support requests by as much as 80%. Rather than spending time responding to repetitive questions or copying and pasting information, empower your customers to find the answers they need independently. There's no requirement for complex chatbot setups; simply enable users to search for information effortlessly by entering relevant keywords or phrases in the help widget. This streamlined process not only enhances user experience but also boosts overall efficiency for your support team.

Introducing GoSearch, the cutting-edge enterprise search platform created by the developers of GoLinks. GoSearch seamlessly integrates with over 100 personal and company applications, offering a unified interface powered by generative AI. This innovative platform extracts insights from various sources, delivering a consolidated and insightful search experience. Whether your query is about resetting passwords or navigating the Q4 roadmap, GoSearch operates akin to Google, surfacing relevant resources such as internal documents, individuals, tasks, and chat conversations. Harnessing the power of generative AI, GoSearch provides comprehensive answers by summarizing relevant context and information from both personal and company resources. Uncover additional knowledge by identifying the right people and places within your organization. GoSearch features a built-in conversational assistant, GoAI, transforming your search into an interactive chat that supports follow-ups. It retrieves outputs from your organization's connected apps and taps into external knowledge from ChatGPT. Elevate your communication efficiency and redefine knowledge management with GoSearch.

DokuWiki is an intuitive and highly adaptable open-source wiki platform that operates without the need for a database. Users appreciate its straightforward and easy-to-read syntax, which enhances the overall experience. Its simplicity in maintenance, backup, and integration processes has made it a preferred choice among administrators. With built-in access controls and authentication tools, DokuWiki shines in enterprise settings, while the extensive collection of plugins from its active community enables a wide variety of applications beyond standard wiki functionalities. The software's popularity stems from its numerous advantages compared to other similar programs. Wikis facilitate rapid updates, allowing for the effortless addition of new pages. DokuWiki is designed for collaborative efforts while preserving a comprehensive history of all modifications, making it suitable for functions like a corporate knowledge repository, a personal journal, a software guide, or a project collaboration space. Furthermore, it offers customization options catering to all levels of technical skill, from straightforward configuration through the administrative interface to the ability to download tailored templates as needed. The flexibility of DokuWiki ensures that it can adapt to the diverse requirements of its users.

Consolidate a wide range of applications and services into a singular ecosystem tailored for your business operations by utilizing Bitrix24. With an array of tools such as an activity stream, group chat, calendars, workgroups, and various collaboration features, Bitrix24 enables efficient planning and timely execution of projects. It offers both online and on-premise solutions, complete with open source code access, making it highly versatile for teams of any size. The platform includes collaborative task management, time tracking, reminders, reporting tools, templates, task dependencies, and much more to enhance productivity. Recognized as the world’s most popular free CRM by user count, with over 12 million companies, it provides exceptional real-time support features that ensure customer satisfaction and loyalty. Additionally, users can effortlessly design stunning websites, landing pages, and online stores without any coding knowledge, and benefit from free domain names and hosting. For those who prefer more control, the self-hosted version of Bitrix24 is available, allowing businesses to operate directly on their servers. This flexibility makes Bitrix24 a comprehensive solution for modern business needs.

Experience a streamlined interface that automates and secures your IT lifecycle workflows in a circular manner. Our goal is to enhance employee productivity by fostering an environment where engaged and satisfied employees are equipped with the right technology. Move away from disorganized Excel sheets, sticky notes, and spreadsheets to achieve a comprehensive view of every asset within your organization. This includes everything from mobile devices and computers to headphones, monitors, licenses, and software subscriptions. Stay informed about lease renewals, trade-in options, and maintain clarity on budgeting and policies regarding IT resources. Velory merges the advantages of asset management with a cohesive online store, making it simple for team members to select the hardware and software tailored to their specific roles or tasks. Just share a link to your company-branded store for an effortless experience. This not only provides an excellent onboarding resource for new employees but also offers invaluable insight into future costs for the business. By adopting this system, organizations can ultimately foster a more engaged workforce and improve their overall operational efficiency.

Terkel is an innovative Q&A platform that transforms inquiries into detailed articles enriched with expert opinions. Esteemed professionals from prominent institutions such as Google, Harvard, and Airbnb contribute their knowledge, which is then showcased in articles on well-known websites like GoDaddy and Zapier. The platform cleverly curates responses by evaluating several criteria related to the responders' expertise. To enhance your chances of having your answer featured, it's advisable to focus solely on topics you are well-versed in; if you find yourself needing to search for information, it may be best to select the "Skip" option. Additionally, you can discover strategies to refine your answers by checking out an informative blog post aimed at helping newcomers get started. Engaging with this community can significantly enhance your writing skills and broaden your understanding of various subjects.

The world's best IT documentation software will help you grow your business. We are proud to serve the best-performing MSPs in the world, with more than 300,000 users in 70+ different countries every day and numerous productivity and innovation awards. IT Glue is a documentation platform that is used by thousands of MSPs. It allows you to organize your clients' information in the most reliable and efficient way to service them. There are no degrees of separation. You can link related items together so that you have all the information you need. Secure your world with an immutable audit track and next-generation password management engine. All your documentation is linked and integrated.

Standardize, secure and scale your IT managed service. Liongard is the only automation platform that gives complete visibility across the stack. This allows you to unleash your team and operate at 10x speed. Logging in manually to manage Internet Domains, SQL servers and all other systems is a tedious task. Unify systems in Liongard for auditing historical data, monitoring critical changes, setting proactive alerts, and reporting across the IT stack. With Liongard's unified platform for automation, you can quickly onboard customers and monitor system changes every day. Liongard's unified platform for automation makes it easier to onboard customers and track system changes daily. Liongard's unified automation platform allows you to access data for business reviews, scoping new project opportunities, and converting customers into Managed Services. Your MSP can be more profitable, efficient, and secure. This includes everything from how you evaluate potential customers to how they protect their systems. Liongard automates the process, minimizing human errors.