GoodAccess Reviews

Summary: I tried using several providers to ensure I had a stable, dedicated IP in order to RDP to my clients' servers while I travelled overseas as a digital nomad. I tried Hotspot Shield, Express VPN and Nord VPN and in all cases, I could not get RDP started. I spent many hours working through the various troubleshooting guides and working with the help desks of these providers to no avail. I then tried GoodAccess and was completely shocked when IT JUST WORKED. No hassle, no tickets, no downtime. I've been using them ever since and have had NO ISSUES.

Positive: IT JUST WORKED. No hassle, no tickets, no downtime. I've been using them ever since and have had NO ISSUES.

Negative: Had a little trouble navigating the plans to get the right plan as a micro business.

Summary: We are currently very much satisfied with the features that we get in our version of the GoodAccess.

Positive: Easy to setup and installation.
Effective administration of the team by control and monitoring setup.

Negative: Nothing to write about.
May extend customer support timing to 24x7.
Can consider more discount for long-term users.

Summary: Very positive, and highly recommended. Excellent and friendly customer service once contact was made. Brilliant product, very stable and well engineered, easy to manage, all the configuration options required.

Positive: It was less expensive than all the other providers (such as Nord) that we reviewed. The pricing was transparent and once signed up the onboarding of the entire team was simple and quick. It has been super stable - we use it daily for business critical functions and it's never let us down. The app which controls the VPN is great - very simple but effective and clear.

Negative: A lack of an obvious route to the customer service team. Once contact was made however, they were exceptional.

Summary: After a cyber attack on our company, we have quickly implemented GoodAccess, to secure our whole infrastructure. Since then we had never trouble again with external IP's who tried to reach our critical network infrastructure and web apps. The setup process was really easy and well documented. We use the essential license and its everything we need.

Positive: GoodAccess stands out for its user-friendly interface, making navigation and management straightforward. A key feature is its single IP address assignment for all clients, greatly simplifying access control and enhancing network efficiency. The platform's proactive threat blocking capability is crucial for cybersecurity, actively safeguarding against potential risks. Its streamlined access management reduces administrative workload, while the robust VPN setup ensures secure access to critical applications. Additionally, GoodAccess offers excellent scalability, adapting to various business sizes and requirements, and consistently delivers reliable performance.

Negative: Not really a con, but something to keep in mind:
If you need to use the single IP feature, be aware that per user only one device at the same time can be connected. So we have created one account per user per device, to be sure, that everything works correctly and fine.

Summary: In conclusion, GoodAccess stands out as a user-friendly and efficient VPN solution, particularly well-suited for medium-sized businesses. Its strengths lie in its easy setup, dedicated IP addresses, and cross-platform compatibility, ensuring a smooth and reliable experience for users. The service effectively balances simplicity and functionality, making it an excellent choice for organizations seeking a straightforward and dependable VPN solution.

Positive: The user-friendly interface is exceptionally intuitive, allowing employees of all technical levels to easily navigate and utilize the service.
Its rapid setup and deployment process ensures that users can be up and running within minutes, significantly reducing onboarding time.
The provision of dedicated IP addresses enhances secure and stable connections, crucial for maintaining online privacy and security.
GoodAccess requires low technical overhead, minimizing the need for extensive IT support and technical expertise.
The service guarantees reliable connectivity, providing consistent and dependable VPN connections essential for uninterrupted business operations.
It is specifically tailored for small to medium-sized teams, making it an ideal solution for organizations with up to 50 employees.
Lastly, its cross-platform compatibility ensures seamless operation across a variety of devices and operating systems, accommodating diverse technological environments.

Negative: The pay-per-user pricing model can become quite costly for organizations as they grow in size.

Summary: Since we rely daily on a VPN to connect with multiple connections, the VPN stability is crucial to us. in that sense GoodAccess never fails, very stabile VPN and a very good support back up.
In the past I tried to briefly use ExpressVPN, GoodAccess VPN is more stabile. let alone cheaper (which is a bonus:))

Positive: 1. Available support 24/7 - GoodAccess provide online and email support that answers almost immediately and answer/solve questions promptly.
2. Hardly no interference or downtime - In the 2+ years we have been using GoodAccess the service was unavailable only once.

Negative: The app is a bit old fashioned, more usage data on the app from the data appears on the site would be helpful.

Summary: Our primary use case for using GoodAccess is to ensure secure and efficient remote access to our SMB office environment. With a few devices, including cameras, printers, and employee PCs, GoodAccess provides a simplified interface to manage and monitor these devices. The real-time data about PC location, connections, data, and security further enhances our ability to maintain a secure network. Overall, GoodAccess offers stability, competitive pricing, and an accessible app, making it a valuable solution for our remote access needs in our SMB office environment.

Positive: The primary use case for using GoodAccess is to ensure secure and efficient remote access to our office environment. With its simplified interface and real-time data monitoring features, GoodAccess allows us to manage and monitor our devices, such as cameras, printers, and employee PCs, with ease. The stable connection provided by GoodAccess enables our team to work remotely while maintaining a high level of productivity. Additionally, the competitive pricing and accessible app make it convenient for us to access the VPN from various devices. Overall, GoodAccess serves as a reliable solution for seamless and secure remote access to our office resources.

Negative: Improving compatibility to support lower versions of iOS and offering a more affordable pricing structure for gateways would be valuable enhancements for GoodAccess VPN. By extending compatibility to older versions of iOS, more users would be able to access the app regardless of their device's operating system version.

Summary: Overall i have had a good experience since we started using this GoodAccess VPN, we needed it for a static ip and it does that really, well and a bunch of more sophisticated features.

Positive: Easy to configure.
Agent is stable (connects when you want it to) and beautiful.
Has features sufficient for our team.

Negative: They don't have 24/7 hr chat service which can be challenging if you need urgent help via chat outside of their chat hour. 9am-5pm CET and only Mon-Fri.

Summary: We are super happy with the solution and the way we work at different locations we are completely dependent. Three years of use and we are not looking for a replacement.

Positive: Simple and easy to use admin-portal.
Easy to implement and install.
User can self service once added to admin-portal.

Negative: Features included that we do not use, it would be better to pay for the features you need/use.
Price tier not suitable for small teams. We have a small team and the size levels of users can make the price tag a bit a high when you calculate cost per actual user.

Summary: GoodAccess VPN has been nothing but helpful and a pleasant to use throughout our time of using their services. They have earned our trust and recommendation. It offers a reliable and secure VPN service with impressive speeds an user-friendly features. Whether you are working remotely, protecting online privacy, GoodAccess VPN is a top choice that delivers on its promises

Positive: The ease of access and setup. Setting their VPN services up was a simple process and hassle free. We were able to get it up and running without any problems.
Their customer support was also responsive and knowledgeable. They were able to help out in solving our issues quickly and were very helpful.

Negative: The rare occasion disconnects. We have experienced disconnects a couple of times. But then it was often enough to turn us away from continuing to use GoodAccess as our VPN service provider.

Summary: We operate a fully remote team dedicated to digital product and software development, with direct access to our crucial company servers. To ensure the appropriate level of access for each team member and to safeguard against information leaks and potential intrusions by malicious entities, we rely on Good Access.

Positive: This tool is excellent, offering an effortless user experience. Its configuration process is straightforward, making it easy to set up and navigate. The design for team management is well-thought-out, simplifying the process of onboarding new team members. Additionally, the granularity of permissions allows for precise control over resource access.

Negative: There is one minor drawback to mention: occasionally, the Internet connection tends to slow down noticeably while using the VPN.

Summary: This has been a stellar product as the IT Admin, as this has reduced my time to deployment for both in-house end-users as well as remote deployment with our remote workers. Simple GUI that is intuitive enough most of our end-users have been able to follow initial account setup, desktop app download, and 1st time login with minimal (if any) additional support required from IT.

Positive: As the admin who deployed this solution and has since remained in charge of all ongoing support of this application, this VPN is simple, with a GUI that even computer-illiterate end users can properly use, with quick and responsive Admin console which makes things very easy to manage, even with our remote users

Negative: This product has been stellar for us for the 2+ years we've been using it so far, with the only "con" to this platform being scaling with the licensing. We waited off on licensing a few users to this platform until we we closer to being able to fully utilize all licenses, as the team licensing has to be purchased in blocks of 5.

Summary: We use this product extensively on a daily basis, our teams are connecting for the duration of working hours and can work reliably and quickly. Security controls are easy to implement and control access to cloud services.

Positive: Static IP address shared by a single teams.
Multiple gateways per team.
Access control features.
Stability and speed.

Negative: You can only add new users in blocks of 5 users, this leads to unused licenses and unnecessary costs.

Summary: Overall, a dependable choice for teams looking for a robust VPN solution which a single static IP is shared.

Positive: We've been using GoodAccess Team VPN for several years and remain satisfied with their service. Our journey with them began during the UK's Covid lockdown, assisting our team to work remotely. We've since transitioned to a hybrid working model and GoodAccess has adapted seamlessly with us.

Their VPN offers diverse connection options, catering to Mac, Windows, and Linux users, and additionally supporting OpenVPN. While we've set up our own VPN server on Amazon AWS as a precaution, we've never had to use it thanks to GoodAccess's reliability.

Negative: What's commendable is their continuous development; introducing new features assures us of their commitment to growth and improvement. Though a recent pricing review led to an increase, their customer support was receptive to feedback and showed flexibility.

Summary: GoodAccess VPN has brought a transformative shift to our organization, notably enhancing collaboration and enabling seamless remote work. With its array of features, our team of 15 members can securely access internal servers using fixed IP addresses, guaranteeing uninterrupted access to hosted websites, even when working remotely. The proactive threat alerts have significantly bolstered our security framework, shielding us from potential risks and cyber threats.

As a result of these advancements, our organization seamlessly transitioned to a work-from-home model, a crucial adaptation during the challenges posed by the COVID-19 pandemic. The efficacy of GoodAccess VPN has streamlined collaboration, ensured data security, and empowered us to work efficiently, irrespective of our physical locations. In essence, GoodAccess VPN stands as a central pillar of our remote work success story, exemplifying how innovative technology can drive productivity, connectivity, and adaptability.

Positive: GoodAccess VPN revolutionized us. Collaborative work soared as 15 members accessed servers securely using fixed IPs, ensuring website availability. Threat alerts bolstered security. Tracking locations added authenticity. Stats optimized performance. Mobile apps enabled flexible, secure work. Amidst COVID-19, it's pivotal, enabling remote work seamlessly. In sum, Good Access VPN fuels productivity, security, and adaptability.

Negative: While GoodAccess VPN offers exceptional benefits, there are areas for improvement. The installable app's occasional bugs have caused disruptions for some users, impacting smooth usage. Moreover, the rising price point, albeit slight, has raised concerns among us, affecting the initial confidence in its affordability. Balancing app stability and pricing would enhance the overall value and user experience.