Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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EXPEDIENCE AUTOMATES MICROSOFT WORD PROPOSALS
Use Microsoft Word to craft business proposals, RFP responses, or Statements of Work (SOWs)? Expedience delivers unmatched efficiency, flawless branding consistency, and 100% document accuracy – without ever leaving Microsoft Word!
THE MICROSOFT ADVANTAGE
Native to Microsoft Word, Expedience leverages the best of Microsoft 365:
• Use Rich Content (tables, charts, videos, PowerPoint slides, etc)
• Consistent Corporate Branding
• Copilot Generative AI
• Excel Data Integration
• Realtime Collaboration
AUTOMATED SALES PROPOSALS & SOWs
Create complete Microsoft Word document proposals, sales documents, and SOWs in just a few clicks - even from Excel spreadsheets! Consistent, accurate, and perfectly formatted every time.
TRUSTED CONTENT
Expedience stores your curated, branded, approved content in a library for quick reuse. This means that your team will have trusted content at their fingertips directly within Microsoft Word.
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SmartBot
SmartBot is a sophisticated chatbot solution powered by artificial intelligence, specifically crafted for Shopify retailers to enhance customer service, boost conversion rates, and streamline post-purchase processes. It adheres to Shopify's performance standards and merchant value criteria. The platform features context-aware responses based on the store's offerings, including products, pages, orders, and policies, enabling it to efficiently respond to customer inquiries, monitor orders, manage returns and exchanges, suggest products, and deliver personalized support around the clock. Additionally, SmartBot offers customizable chat widgets for branding, supports multiple languages, allows for live agent transitions when necessary, and integrates seamlessly into Shopify with little to no coding required. Merchants find significant value in how SmartBot alleviates the burden of manual customer support, enhances response times, and promotes increased sales through effective upselling, tailored recommendations, and exceptional service. This level of automation and personalization ultimately transforms the shopping experience for customers and merchants alike.
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Joy Loyalty
Joy Loyalty stands out as an exceptionally designed, intelligent, and interactive loyalty platform specifically for Shopify, earning the trust of over 20,000 merchants globally.
It is built upon three core components: a stunning Visual experience featuring Web Components, a Sidebar, and Widget UI that maintain brand consistency; an AI Intelligence layer, represented by the Merchant Copilot agent, which autonomously crafts campaigns, categorizes customers, and performs A/B testing; and a Social layer that converts every interaction—from referrals to user-generated content posts—into a loyalty milestone.
In contrast to conventional transactional loyalty applications that only engage customers at the point of sale, Joy fosters ongoing connections with your brand in between purchases through various features such as account management, gamification, membership tiers, digital wallet passes, and social media engagement.
This comprehensive approach ensures that customers remain engaged with your brand, creating a lasting relationship that extends far beyond a single transaction.
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